Adapting to a new work environment, by Matthew Coppola


So, you’ve just started a new job. All you know is the employer, the person who interviewed you. As far as your concerned, this is new territory, and you’re not sure what to expect.

Your working in a new team. In a different workplace environment. Sure, it can seem daunting.

But, it doesn’t have to be.

How can you adapt to a new work environment? Here are a few suggestions:

  • Get to know everyone individually – have a brief conversation with each person by introducing yourself and that you look forward to working with them.
  • Get involved in conversations during lunch breaks and join in a brief discussion around the coffee machine during your break.
  • Most importantly, be patient. These things take time.

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Do you have an interview coming up and would you like to be better prepared?

Client Centric Executive Employment Solutions is an Australian based business that provides interview skills coaching, assists with CV/Resume writingaddressing key selection criteria and covering letters to help you with giving your best foot forward to an employer. Please feel free to visit their website: www.clientcentric.com.au

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How many pages should my cover letter be? By Matthew Coppola


Okay, so your about to email across a copy of your resume and cover letter to a prospective employer, but decide first that you want to tailor your cover letter to make it more personalised.

So how long should your cover letter be?

Generally speaking, taking into consideration and respect for the reader’s time and attention (remember that a recruiter would most likely have hundreds of resumes to read through) it makes sense then to keep the letter short, brief and specific to the role your applying for, taking into account what they are asking for and what kind of experience you have that matches with what they are looking for.

I usually stick to a one page cover letter – with fair margins and a font size of 11.

If you are interested in putting your best in for an application with a new and tailored Resume and Cover Letter written by the professionals, I welcome you to speak to the team at Client Centric as they offer a range of convenient services and packages to help market and promote yourself to prospective employers.

Visit their website at www.clientcentric.com.au

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Matthew Coppola

Retail customer service – A personal experience observed, by Matthew Coppola


What does it mean to deliver good customer service in a retail or similar industry (which involves close interaction between seller and customer)?

Well for one thing, it’s all about ‘service’ – of course by being courteous, helpful, friendly and engaging. Not judging or determining a customer’s buying behaviour by what we see or hear.

It’s about the experience for the customer. Making the customer feel invited, welcomed and not pressured.

Speaking from a real personal experience, I was in a retail shop and the store was about to close in 5 minutes. At that point in time, I was at the service desk finalising a transaction for a purchase. Then suddenly two customers opened the door and just as they were about to come in, the retail sales person at the POS desk said abruptly “the store is closing in 5 minutes so you know” in a tone that I perceived as unwelcome – and so it turned out, so too did the potential customers, with them reverting back out and on the way out one of them said to the other “obviously they don’t want our money”.

The retail person then said to me that they would have just browsed anyway – not verbatim word for word, but along those lines.

Now the question is, was that a poor example of customer service?

I personally think so.

These are my reasons why:

  • It didn’t create good will – will they come back? I don’t think so.
  • The store wasn’t closed. If the open sign is up, don’t push people away.
  • If you don’t want customers to walk in, put the closed sign up 5 minutes to close.
  • Any customer that a business engages with may or may not purchase. You cannot assume and should not.

Well there you have it. An interesting scenario that teaches much about customer service from a customer’s perspective.

Matthew Coppola, Consultant

www.clientcentric.com.au

What is an employer looking for when they see my resume? By Matthew Coppola


When an employer or a recruiter reviews your resume and cover letter, they are essentially screening your application to determine whether or not you meet their business’ needs and job criteria and if so, whether they will invite you in for an interview or not. If it is one of the first few applications that have come through, they most likely will take more time to read your application, but less time most likely if they have many applicants vying for the position.

It, therefore, makes sense to put in an application early. But even if your application isn’t submitted first, it is essential to make sure the documents are easy to read. That is, the cover letter is tailored and the resume markets effectively your full range of skills and experience relevant for the position.

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Would you like to have your resume and cover letter to be professionally designed and written when applying for work?

Client Centric Executive Employment Solutions is an Australian based business that provides interview skills coaching, assists with CV/Resume writingaddressing key selection criteria and covering letters to help you with giving your best foot forward to an employer. Please feel free to visit their website: www.clientcentric.com.au

 

How early should I arrive to an interview? By Matthew Coppola


Aim to arrive around 10 minutes early, that is, 10 minutes early from when you arrive to the reception desk. So, it would make sense then to arrive to the employer’s business site and park by about 20minutes early. That leaves enough time to find a parking spot, compose yourself, fix your suit and then walk into the front reception area.

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Do you have an interview coming up and would you like to be better prepared?

Client Centric Executive Employment Solutions is an Australian based business that provides interview skills coaching, assists with CV/Resume writingaddressing key selection criteria and covering letters to help you with giving your best foot forward to an employer. Please feel free to visit their website: www.clientcentric.com.au

 

Why it’s not okay to use overly casual and slang language in job applications, by Matthew Coppola


Using casual, slang or relaxed/highly informal language in job applications may come across that your approach to your interactions with other professionals and even the way you view your potential boss as unprofessional and careless.

It is imperative that you double check (if you have to triple check) your spelling, grammar and punctuation. As long as what you have written to a prospective employer is clear, easy to read, concise and professional, it will help to make a good impression.

If you have to, read out loud to yourself what you have written. That can always help.

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Would you like to have your resume and cover letter to be professionally designed and written when applying for work?

Client Centric Executive Employment Solutions is an Australian based business that provides interview skills coaching, assists with CV/Resume writingaddressing key selection criteria and covering letters to help you with giving your best foot forward to an employer.

Please feel free to visit their website: www.clientcentric.com.au

 

What if I don’t have any weaknesses when asked at an interview? By Matthew Coppola


You may not have any professional working weaknesses that you are aware of that hinder your ability to perform a job to the best you can. Many professionals and tradespersons perform their job very, very well and do not have any areas of concern that they feel they need to address or has been raised to them by a former supervisor or colleague.

So, you may decide to be upfront and honest that to your knowledge, there are no weaknesses that you can think of which need to be dealt with so that you can effectively undertake your duties.

Answering no when asked this question might not be the best approach to take.

Why is that?

I believe this may not be the best approach to take because a prospective employer/the recruiting agent may not entirely view it as truthfulness. But this is only an assumption. It may even impress them. We don’t know.

Another option to take is to think about an area of ‘professional development.’ that you would like to pursue. It might be to learn another language so that you can converse better with customers from other backgrounds, or it might be a challenge that you recently faced (ie. Being confident on the phone) but recently you have worked on this and it no longer presents itself as a ‘weakness’ as such.

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Do you have an interview coming up and would like one-on-one coaching?

Client Centric Executive Employment Solutions is an Australian based business that provides interview skills coaching, assists with CV/Resume writingaddressing key selection criteria and covering letters to help you with giving your best foot forward to an employer. Please feel free to visit their website: www.clientcentric.com.au