Demonstrated IT Skills and Knowledge | Answering the Key Selection Criteria, by Matthew Coppola

Article by Matthew Coppola, Client Centric 

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close up photography of woman sitting beside table while using macbook
Addressing key selection criteria isn’t easy. But there is help out there.

A common criteria question/statement for a position is that relating to your IT skills, knowledge and experience. It be may be general, for example about your knowledge of MS Office applications like Word, Excel and Powerpoint, or it may be  at a higher level and industry specific, asking about certain software applications or your skill in providing desktop support to your colleagues and/or system users.

Related article: Deciding how many examples to use in a key selection criteria response by Matthew Coppola, Client Centric

However, for the purpose of this article, I am going to briefly talk about a typical selection criteria statement which goes like this:

Demonstrated administrative, keyboard and word processing skills, including Microsoft Office and an ability to operate independently and/or with limited supervision.

By using the word “demonstrated” they are asking for you to provide real examples or instances where you have done something and the results could be seen/verified. For this question in particular, they want to either see what jobs you did, where you utilized your administrative skills and how you made full use of Microsoft Office applications. It could be for example, your ability to write documents and reports using MS Office, or the time when you created a complex database spreadsheet by yourself using MS Excel in your time with Company XYZ.

They then go on to further ask, with proof or ‘demonstration’ that you can actually work well by yourself, or if you haven’t, that you can work well with limited supervision.


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Author: Matthew Coppola, Client Centric Executive Employment Solutions

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Published by Matthew Coppola - Career Coach, Employment Specialist and Professional CV Writer

Holding a graduate degree in Commerce, majoring in Economics at Curtin University, as well as a post graduate certificate in Career Education and Development at RMIT University, Matthew brings with him many years of experience working in the fields of business development, marketing, soft-skills training and employment services industry. He has gained significant exposure in working with employers in sourcing staff as well as assisting jobseekers in promoting and marketing themselves to employers and securing sustainable employment outcomes. He is currently working in Disability Employment Services where he assists clients with mental health disabilities in finding and keeping satisfying and gainful employment and helping them overcome and work around barriers to employment. He has helped many job seekers secure employment by training and coaching them in the art of being interviewed and giving the interviewer a positive and lasting impression. He knows how to sell and market a job seeker to an employer and he imparts this knowledge to his clients in helping them sell and market themselves in an interview. Matthew regularly writes new articles on a variety of employment related topics and posts these to his personal website blog


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