Interview Question: Why do you want to work for our company?


One of the common questions an interviewer may ask concerns why you want to work for their company. It could ask be asked in another way such as, why did you apply for this role, what do you know about the company and why should we hire you.

The meaning uncovered

This is a typical question where the employer is trying to discern just how interested and keen you really are in working for them. They are looking to see how enthusiastic you really are. The employer may be interviewing 5 other candidates just like you, so they want someone who genuinely wants the role and will demonstrate this.

Difference between “enthusiastic” and “desperate”

You can come across enthusiastic by showing interest in the position, the company and the interviewer. You will come across desperate by having a great need or desire for getting the job, to the point that it goes overboard and makes the interviewer feel uncomfortable.

How you can show enthusiasm

You can show enthusiasm by asking questions about the company, saying things like “I can definitely see myself performing well in this role” or “This position is exactly what I am looking for”. Your body language will also come across that you are enthusiastic about the role and you can do this by leaning forward, nodding, smiling and maintaining eye contact.

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Author: Matthew Coppola

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Client Centric Executive Employment Solutions offers interview skills coaching and you can visit their web page by clicking here

Alternatively, if you are seeking employment and would like assistance with a new CV and Covering Letter, they also provide this service and you can view it by clicking here

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Avoid lying in your resume – it will bite you back later!


We may feel that putting a little so called “white lie” on our resume will be harmless and we will justify this by saying to ourselves “I am only pronouncing my experience”. But what were really are doing is lying to ourselves and to the employer. Avoid lying in your resume, it will bite you back later!

Here are 5 reasons why it’s best to avoid lying on your resume:

1. Most important of all – it’s illegal to do so and can result in your immediate dismissal. In fact it really isn’t fair on the other candidates who are in competition with each other. If one or people lie on their resume, it makes it really unfair competition in being considered for employment.

2. Employers will do reference checks on your resume as standard procedure. They will ask your referees about what you did and clarify with them if it is true and correct.

3. If you are asked to do something at work that you said in your resume you could do, only to not be able to do it, is embarrassing and very awkward. The employer or your manager will catch on.

4. A lie is a lie. No such thing as a white lie. You either worked for that particular employer in that role, or you didn’t. There is no in between.

Author: Matthew Coppola, Client Centric Executive Employment Solutions

If you need a new CV and Covering Letter, without the lies! Please visit: http://www.clientcentric.com.au/#!resume-writing-services/ck40

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The 5 signs of a quality build CV, by Matthew Coppola


As it gets harder and harder to secure employment and stand out from other job candidates, it is becoming increasingly important to have a powerful resume that really sells and markets your skills and abilities to prospective employers.

Here are 5 signs of what makes a quality CV:

1. It is specific

Is your resume effectively marketing you toward one particular type of industry or role? Or does your CV have little direction about what career you are heading towards and how you define yourself in your field?

2. It is well written and structured. 

The CV must flow and be readable. Employers have limited time reading your resume so you want to make sure that it has clear headings, bullet points, and is in order from your name to the selling summary then competencies and your education and training and so forth.

3. It expands on your skills and experience and clearly outlines your success. 

Mention some of your notable achievements both at work/school. If you have recently graduated, make sure that the CV reflects the grades you achieved and some successful projects you completed. A brief summary will be sufficient.

For every job role, make a list underneath it of your achievements with that employer/in that position.

4. It is readable.

Does it sound clear to you when your read it aloud? Does it make sense? This is important. You want to impress the person looking at your CV with your exceptional skills in your attention to detail.

5. It is personalised.

Make sure that it is tailored for the positions that you are applying for. Use key words employers in the industry are looking for and make sure that your CV is a good reflection of what is best practice/desirable in the industry.

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Client Centric Executive Employment Solutions

For information on professional CV writing services, please visit http://www.clientcentric.com.au/#!resume-writing-services/ck40

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How far back should you present your employment history on a resume? By Matthew Coppola


Many who ask this question are faced by either having had a number of jobs with multiple employers throughout their career, or they have 15 – 20 years plus experience and they need to present this on their resume. But when they do, their CV spills on to 5 or more pages and it becomes far too long. Has this happened to you?

If this situation sounds familiar, my suggestion to you is to have a section on your resume that lists (in a small spreadsheet type format) the company, position and duration of all your roles to date. That way employers can see a quick summary and proceed from there. I suggest going no further then 10 years back under your employment history, or limit it to 6 jobs.

If let’s say you applying for a job in a field that you worked in 10 years ago, but you want to promote that experience and not your latest work, then list those jobs down in the employment history section and just under the header, write a small paragraph that acknowledges what you did to date since you worked in the industry you are applying for work in.

This is also a great way to dissuade an employer from assuming you are over qualified if your latest jobs have been more senior or higher paid.

Author: Matthew Coppola, Client Centric Executive Employment Solutions

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Demonstrated IT Skills and Knowledge | Answering the Key Selection Criteria, by Matthew Coppolau


A common criteria question/statement for a position is that relating to your IT skills, knowledge and experience. It be may be general, for example about your knowledge of MS Office applications like Word, Excel and Powerpoint, or it may be  at a higher level and industry specific, asking about certain software applications or your skill in providing desktop support to your colleagues and/or system users.

However, for the purpose of this article, I am going to briefly talk about a typical selection criteria statement which goes like this:

Demonstrated administrative, keyboard and word processing skills, including Microsoft Office and an ability to operate independently and/or with limited supervision.

By using the word “demonstrated” they are asking for you to provide real examples or instances where you have done something and the results could be seen/verified. For this question in particular, they want to either see what jobs you did, where you utilized your administrative skills and how you made full use of Microsoft Office applications. It could be for example, your ability to write documents and reports using MS Office, or the time when you created a complex database spreadsheet by yourself using MS Excel in your time with Company XYZ.

They then go on to further ask, with proof or ‘demonstration’ that you can actually work well by yourself, or if you haven’t, that you can work well with limited supervision.

Author: Matthew Coppola, Client Centric Executive Employment Solutions

Resume Writing Services

Selection Criteria Writing Services

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How detailed should your resume be? By Matthew Coppola


Put yourself in the hiring manager’s shoes. Remember that when they advertise a position, you can pretty much guarantee more than 100 resumes will come flying through their inbox.

Some good, some not so good.

There will be a large portion of people applying for the job who are either not qualified for the position, are too qualified. If they are qualified to do the job they either send in a resume that does not sell them as it should and it isn’t easy to read or structured well. Then you get the few CV’s that are exceptional, detailed and relevant . These individuals are the ones who get the first pick.

Therefore in knowing this, your resume should be well detailed but at the same time it must be structured professionally, well presented, neat and easy to read. Increase the quality and conciseness of each paragraph (eg. key achievements) and decrease the quantity of information to a suitable level.

Author: Matthew Coppola, Client Centric Executive Employment Solutions

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What are the reasons behind an employer saying no to my application? By Matthew Coppola


It happens all the time. We apply for a job or a number of jobs, only to receive an email from the prospective employer saying that our application was successful. Or we attended an interview or a number of interviews only to be called up and told that we were unsuccessful. Does this sound familiar?

Have you ever spoke to your friends and family about your endeavors in finding work and they end up putting your name in front of someone with connections to your family member or fried. But later after the person interviewed you informally, ends up telling you that they will not be hiring you.

The feelings that arise in ourselves are of despair, resentment and sometimes, anger. In the end, we ask ourselves the question:

What are the reasons behind an employer saying no to my application?

Now there are many, many reasons as to why an employer has said no to your application. You need to put yourself in the employer’s shoes. Remember that they have a business to run. There is an opportunity cost to hiring someone. They could save that money for advertising, pay someone else to do the job or not hire at all and save money for themselves. They may have a particular idea in their mind of what the ideal candidate is. And those attributes may not necessarily fit what you bring. They may also feel that if they hire you, it will set you up for failure because you really do not meet the inherent requirements of the job.

So never feel bad and blame yourself for your application being rejected. The employer will have their reasons. It is a lot easier for them to turn down your application then go through all the heartache and feelings of guild and anxiety if they hire you and things don’t work out.

Author: Matthew Coppola, Client Centric Executive Employment Solutions.

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A new perspective on a famous quote, By Matthew Coppola


A famous quote is:

“Your goal should be out of reach, but not out of sight”

In reading it, I feel we could add a new perspective to this quote:

“Your goal shouldn’t be out of reach, nor should it be out of sight”

At the end of the day, it is very important to set realistic, achievable goals. They should be within reach reach and should be in sight and viewed as  something with a little determination and perseverance, can certainly be achieved!

Author: Matthew Coppola

Client Centric Executive Employment Solutions

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Using the STAR method in addressing the Key Selection Criteria, by Matthew Coppola


More and more jobs these days request applicants to submit not only their current CV and a covering letter, but also another letter to address the key selection criteria (KSC). The KSC is made up of a series of questions or statements that relate to the requirements of the position and then you need to address each criteria with at least 1-2 paragraphs of how your skills, experience, abilities and knowledge meet their requirement/s. The number of KSC “criterions” vary from position to position, however generally there will be 6 – 8 criteria that need to be addressed.

Many public service, community and health organisations request a KSC to be addressed, but these days as the number of job seekers looking for work increases, and the competition in the labour market increases, many private businesses and corporations are attaching at KSC to their advertised positions.

If you come across a key selection criteria for a job and you are really stuck as to how to answer each criterion, then I welcome you to utilise a professional service. Client Centric Executive Employment Solutions offer a service where they address the key selection criteria for you.

The STAR (Situation, Task, Action, Result) format is a technique you can use to assist in addressing each criteria.

The first part of your answer should be a selling statement like “I possess excellent communication skills….and I am….

Then you back that up with an example by using the STAR method:

Situation – Present a recent example/challenge/issue/achievement you were in and briefly explain the context

Task – What did you need to do or trying to accomplish?

Action – What exactly did you end up doing, if it was in steps, list these

Result – What was the outcome? If positive, explain benefits/value, if negative, explain what your resolution was.

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Author: Matthew Coppola

Careers Advisor, Employment Specialist & Resume Writing Expert.

With over 7 years’ experience in Recruitment, Employment Services and Corporate Training, Matthew has developed a wealth of knowledge and experience in resume writing, interview skills, job searching strategies, selection criteria writing and career planning. 

His approach to resume writing is to actually sell the individual, shine a light on their best qualities and powerfully market them to prospective employers. 

Matthew holds a Graduate Certificate in Career Education and Development and a Bachelor of Commerce majoring in Economics.

Client Centric Executive Employment Solutions

– This article can also be viewed by clicking here

How many pages should a resume/CV be? By Matthew Coppola


Recently, I was asked by a client what the recommended length of their resume should be. Now, this really depends on your occupation and level of technical expertise.

As a general rule of thumb, I believe that a good length CV should be about 4 – 5 pages long, if you can genuinely justify the extra information you are presenting.

You may have 20 years experience and over that time have held many jobs. In that case, try to limit your career history so that the resume fits at 4 pages. I suggest that you put on the front page a section entitled “Career summary” and list all your employment positions to date and include job title, company you worked for and length of tenure.

For technical oriented resumes, like that for Engineers, IT professionals and technicians, I suggest expanding the resume out to 5/6 pages to allow for information about your technical expertise.

Remember the at the end of the day, the person reading your resume for consideration is time poor. They have 100 other resumes to go through.

This is why it’s so important to have a professional and well written structured CV/Resume. I welcome you to engage in a professional CV writer by contacting Client Centric Executive Employment Solutions.

You can visit their website at www.clientcentric.com.au

Interview suggestion: Mention money/figures/percentage increases in your last job at next interview/on CV


Companies are and always will be concerned about money and the financial value in hiring you over someone else because of the skills/experience you bring that they feel is valuable to their company. In other words, the return on investment (ROI) is higher with you then another potential candidate.

So as you think about your achievements and write them down on your resume, think about what dollar value or percentage increases you have achieved*

*(if due to company confidentiality you are legally not allowed to, then under no circumstances should you mention dollar value/percentage increases – please refer to your current/previous employer for information regarding this).

You may wish to mention achievements such as that you reduced costs by 15% because your employer implemented your suggestions, or that you undertook a promotional campaign that brought in more than $50,000 in revenue, etc.

Author: Matthew Coppola, Client Centric Executive Employment Solutions

BComm(Econs), GradCert (CE&D)

Careers Advisor, Employment Specialist & Resume Writing Expert. With over 7 years’ experience in Recruitment, Employment Services and Corporate Training, Matthew has developed a wealth of knowledge and experience in resume writing, interview skills, job searching strategies, selection criteria writing and career planning. His approach to resume writing is to actually sell the individual, shine a light on their best qualities and powerfully market them to prospective employers. Matthew holds a Graduate Certificate in Career Education and Development and a Bachelor of Commerce with a major in Economics.

Why it’s important to thoroughly read the position description, by Matthew Coppola


Most jobs that are advertised by companies large enough to hire more than 10 staff will come with a position description or otherwise known by the acronym ‘PD’ in human resources language. The PD will include a range or information for the applicant, including information about the company, their policies and etiquette and details about the job including statement of duties and key responsibilities. The PD may even come with a “Key Selection Criteria” that needs to be addressed as a separate document along with your resume and covering letter in the application.

It is very important that you take the time to read over the position description and thoroughly understand exactly what the job will involve and how it fits in with the overall goals and mission of the organisation/firm. Read over the key duties and responsibilities, think about whether or not you have actually performed the duties or something similar. If you have not performed one or more of the job duties, think about what transferable skills/abilities you have that you could use to justify that you can perform the required task/s.

For PD’s with a key selection criteria, read over each criteria/statement and make sure that you understand what they are asking from you. If you properly understand the criteria/s, you will be able to answer them as effectively as possible. If you really don’t understand/interpret the selection criteria, you may wish to contact the nominated person on the PD or better yet, seek the services of a professional who will answer the key selection criteria for you with high quality responses. Client Centric Executive Employment Solutions offer a profession selection criteria writing service and you can visit their page by clicking here.

The better understanding you have about the job and what is involved, the better you will be equipped and prepared to answer questions in the interview and be able to ascertain yourself as someone who is well equipped to do the job!

– this article can also be viewed by clicking here

Author: Matthew Coppola

BComm(Econs), GradCert (CE&D)

Careers Advisor, Employment Specialist & Resume Writing Expert. With over 7 years’ experience in Recruitment, Employment Services and Corporate Training, Matthew has developed a wealth of knowledge and experience in resume writing, interview skills, job searching strategies, selection criteria writing and career planning. His approach to resume writing is to actually sell the individual, shine a light on their best qualities and powerfully market them to prospective employers. Matthew holds a Graduate Certificate in Career Education and Development and a Bachelor of Commerce with a major in Economics.

Top 5 ways to write high quality responses to key selection criteria


Here are our top 5 ways you can write high quality responses to a key selection criteria :

1. Limit each response to half a page or less depending on the max number of pages required on the position description.

2. Use key words and key duties in the position description, re-worded in your responses.

3. Make sure every paragraph has an introduction, body and conclusion.

4. Use relevant and specific examples and tie them in to a statement that confirms you meet the criteria.

5. Read it over and aloud, make sure that grammar and punctuation is correct and it reads well.

At Client Centric Executive Employment Solutions we provide a service where we address the key selection criteria for you.

If you want a job, just ask for it! By Matthew Coppola


Ask for the job

The simple fact is that employers will not come to you. You need to go to them. Cold calling or cold canvassing employers means approaching employers directly either by phone or in person and either asking them for work or saying that you are really keen to work for their company in a particular role and if any opportunities come up in the future, that you would love to be the first to be told. Cold calling literally means ringing strangers and asking for work. It’s best that you be well equipped to do this after you’re armed with sound knowledge of the industry or company.

  • Familiarise yourself with person who has the power to hire you, ask for their name, keep a record of it and touch base with them in the future – give them a good 6 weeks if no work is available then.
  • Practice your opening line, including proving your knowledge of and specific attraction in that company.
  • Mention how you can benefit and add value to their company.

Depending on the type of work, your goal in calling the employer should be to make arrangements to go visit them or email off your resume, after which you can then follow up.

At Client Centric Executive Employment Solutions we offer a CV Writing service where we will professionally write you a new and expertly worded resume and covering letter which you can send to the prospective employer after you have made the cold call. This way they will not only be impressed with your initiative and enthusiasm, but will also be attracted to your resume and take the time to read it.

Author: Matthew Coppola

BComm(Econs), GradCert (CE&D)

Careers Advisor, Employment Specialist & Resume Writing Expert. With over 7 years’ experience in Recruitment, Employment Services and Corporate Training, Matthew has developed a wealth of knowledge and experience in resume writing, interview skills, job searching strategies, selection criteria writing and career planning. His approach to resume writing is to actually sell the individual, shine a light on their best qualities and powerfully market them to prospective employers. Matthew holds a Graduate Certificate in Career Education and Development and a Bachelor of Commerce with a major in Economics.

Tapping into your networks – One of the best ways of finding a job, by Matthew Coppola


What is networking?

Networking is a way of leveraging your personal and business connections to ensure you have a growing source of new business.

In an employment/job hunt sense, it is a way of constructing links with past employers, friends, family and other people or groups whom may not today, but in the future could build into valuable connections in your pursuit for work.

The principal is based on the fact that at the end of the day, you won’t who may know who and what important information the person next to you in your group of friends, family and associates that may know about a company or industry where you would like to find work.

Your hairdresser may have a family friend who owns a business and are looking for staff.

You cousin/uncle may know someone who knows someone that is looking for an employee to hire.

It is a known fact that many jobs are filled because of connections. The last resort many employers go to is putting an advertisement out on Seek or in the newspaper. Their first approach to hiring someone will be internal through their networks.

The cost of hiring staff is high and there are recruitment and advertising costs along with the time involved in interviewing candidates.

Spread the word around that you are out there and available. If your connections know this, your name should be the first up on the list if they are asked if they know anyone who is looking for work.

An employer would prefer to employ someone that is referred by another person that they trust!!

Author: Matthew Coppola, Client Centric Executive Employment Solutions

BComm(Econs), GradCert (CE&D)

Careers Advisor, Employment Specialist & Resume Writing Expert. With over 7 years’ experience in Recruitment, Employment Services  and Corporate Training, Matthew has developed a wealth of knowledge and experience in resume writing, interview skills, job searching strategies, selection criteria writing and career planning. His approach to resume writing is to actually sell the individual, shine a light on their best qualities and powerfully market them to prospective employers.

Matthew holds a Graduate Certificate in Career Education and Development and a Bachelor of Commerce with a major in Economics.

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Sydney Resume Writing Services|Client Centric Executive Employment Solutions


Employment solutions that work.

Established in 2010, Client Centric has become one of the leading boutique employment services firm in Australia. We deliver career and employment solutions for  jobseekers and employers throughout the employment lifecycle. 

We offer a variety of employment and HR services for both jobseekers and employers. We specialise in writing professional and tailored Resumes that really market and sell the individual. We are also experts in writing high quality responses to Key Selection Criteria that have resulted in very successful outcomes and the results prove this.  

Our expertise includes Sales & Marketing, Transport & Logistics, Manufacturing & Operations, Healthcare & Education, Community Service & Non-Profit, Engineering & Technical, Office Administration, Energy & Utilities and Mining.

We service clients in every capital city in Australia and regional areas throughout Melbourne, Perth, Brisbane, Adelaide, Sydney, Hobartand Canberra.

We provide a resume writing service in Sydney and service all areas including:

  • CBD, Inner West and Eastern Suburbs
  • North Shore and Northern Beaches
  • North West and Hills District
  • Parramatta and Western Suburbs
  • Ryde and Macquarie Park
  • Southern Suburbs and Southerland Shire
  • South West and M5 Corridor

For more information, please visit our website by clicking here

Brisbane Resume Writing Services | Client Centric Executive Employment Solutions


Established in 2010, Client Centric has become one of the leading boutique employment services firm in Australia. We deliver career and employment solutions for  jobseekers and employers throughout the employment lifecycle. 

We offer a variety of employment and HR services for both jobseekers and employers. We specialise in writing professional and tailored Resumes that really market and sell the individual. We are also experts in writing high quality responses to Key Selection Criteria that have resulted in very successful outcomes and the results prove this.  

Our expertise includes Sales & Marketing, Transport & Logistics, Manufacturing & Operations, Healthcare & Education, Community Service & Non-Profit, Engineering & Technical, Office Administration, Energy & Utilities and Mining.

We service clients in every capital city in Australia and regional areas throughout Melbourne, Perth, Brisbane, Adelaide, Sydney, Hobart and Canberra.

We provide a resume writing service in Brisbane and service all areas including:

  • Western Suburbs and Ipswich
  •  CBD and Inner Suburbs
  • Bayside and Eastern Suburbs
  • Northern Suburbs
  • Southern Suburbs and Logan

For more information, please visit our website by clicking here

Adelaide Resume Writing Services | Client Centric Executive Employment Solutions


Employment solutions that work.

Established in 2010, Client Centric has become one of the leading boutique employment services firm in Australia. We deliver career and employment solutions for  jobseekers and employers throughout the employment lifecycle. 

We offer a variety of employment and HR services for both jobseekers and employers. We specialise in writing professional and tailored Resumes that really market and sell the individual. We are also experts in writing high quality responses to Key Selection Criteria that have resulted in very successful outcomes and the results prove this.  

Our expertise includes Sales & Marketing, Transport & Logistics, Manufacturing & Operations, Healthcare & Education, Community Service & Non-Profit, Engineering & Technical, Office Administration, Energy & Utilities and Mining.

We service clients in every capital city in Australia and regional areas throughout Melbourne, Perth, Brisbane, Adelaide, Sydney, Hobart and Canberra.

Every selection criteria that we address is personalised and extensive research is undertaken to write quality answers.

When addressing the key selection criteria, we make sure that each answer is maximum half a page long and specifically addresses the statement or question being asked.

We conduct extensive research by going through the position description and deciphering what the employer is looking for, what is involved in the role and then using terminology used in the job description and including it where appropriate when making an answer to each criterion.

We follow the ‘SAO’ approach when writing out a response. This is is by addressing the “Situation”; “Action” and “Approach”. Each answer is also structured to have an introduction, body and conclusion which then ties everything neatly in a readable and understandable manner. In writing out each response we believe it to be very important to be truthful and positive, not exaggerating or downplaying your skills, capabilities and experience.

For more information on our resume writing service in Adelaide, please visit our website by clicking here

Perth Selection Criteria Writing Services


Employment solutions that work.

Established in 2010, Client Centric has become one of the leading boutique employment services firm in Australia. We deliver career and employment solutions for  jobseekers and employers throughout the employment lifecycle. 

We offer a variety of employment and HR services for both jobseekers and employers. We specialise in writing professional and tailored Resumes that really market and sell the individual. We are also experts in writing high quality responses to Key Selection Criteria that have resulted in very successful outcomes and the results prove this.  

Our expertise includes Sales & Marketing, Transport & Logistics, Manufacturing & Operations, Healthcare & Education, Community Service & Non-Profit, Engineering & Technical, Office Administration, Energy & Utilities and Mining.

We service clients in every capital city in Australia and regional areas throughout Melbourne, Perth, Brisbane, Adelaide, Sydney, Hobartand Canberra.

Writing successful responses that are specific, concrete and relevant.

A well written and correctly structured Selection Criteria (SC) letter is the key to getting an interview and ahead of other applicants who decide either not to apply for the job because the work and effort in writing it out is too difficult for them or if they do, they write ambiguous answers that are far too long and make for a boring reading.

The person reading your application letter has limited time to go through every applicant. They will browse through your letter addressing the SC and if upon reading a couple sentences that takes their interest, will most likely add you to the short listed pile.

As the job market becomes tighter and as the supply of labour outweighs the demand in certain industries, more and more employers are opting for potential candidates to address a SC before they are even considered for an interview.

Key SC are especially used in the public sector by Government agencies at all levels including Local, State and Federal Government. Candidates who write good responses to the criteria are usually the first ones to be considered. So therefore it is vital that you have professionally written responses to the criteria of your chosen job.

When addressing each criterion, always remember that employers and recruitment agents are specifically looking at each question and you’re response in detail. If they feel at any point in time that you have just done a copy a paste response and did not tailor your answer to the employer, they will be put off and disregard your application for employment.  Questions are usually the same but your responses should always be twitched so that your application comes across personal to that employer.

Your answers to each criterion should have at least 1 – 2 prime and concrete examples that demonstrate your aptitude in that given area and shows you can do what they are after. We are aware that writing responses to key selection criteria can take a long time and seem like forever, which is why we are here to help. You can always reuse the SC letter we write for you again but make sure you twitch the answers to suit. 

Every selection criteria that we address is personalised and extensive research is undertaken to write quality answers.

When addressing the key selection criteria, we make sure that each answer is maximum half a page long and specifically addresses the statement or question being asked.

We conduct extensive research by going through the position description and deciphering what the employer is looking for, what is involved in the role and then using terminology used in the job description and including it where appropriate when making an answer to each criterion.

We follow the ‘SAO’ approach when writing out a response. This is is by addressing the “Situation”; “Action” and “Approach”. Each answer is also structured to have an introduction, body and conclusion which then ties everything neatly in a readable and understandable manner. In writing out each response we believe it to be very important to be truthful and positive, not exaggerating or downplaying your skills, capabilities and experience.

Addressing Key Selection Criteria   Writing Services Australia Wide.

Servicing all states including Melbourne, VIC | Brisbane, QLD | Adelaide, SA |

Perth, WA | Sydney, NSW | Canberra, ACT | Hobart, TAS | Darwin, NT

including suburbs and regional areas. 

Our SelectionCriteria Packages

Simple and easy process from consultation to delivery.

Initial consultation.

We make initial contact with you by phone/email for a brief discussion regarding the services you require and any specific requests. We also discuss your background and experience and what direction you would like your career to head.

Preparation.

We then ask if you can send us your existing resume along with 1- 2 examples of how you meet each criteria. Dot points will suffice. We will also need a copy of the position description. 

Contact.

Once we have all the information we need we can proceed, but if there is anytime else we need to know we will get in contact with you

Payment.

Full payment will need to be made upfront to confirm your booking.

Timeframe.

Depending on current workload, we usually ask for around 3 – 4 working days to have the final draft back you for your review.

Delivery.

We will send the documents to you ready for your review and to see if you would like any changes or additions made and we will make them accordingly.

Revision.

Once you have made your review of the new documents we then make those changes, send it back to you and commence working on the next service paid for (ie. Job application service or LinkedIn profile).

Get in contact with us today.

 For personal attention, please feel free to call Matthew or Alana on 0415 559 233 during business hours*.

 *If you are unable to get in contact with us immediately, please feel free to submit your details using the ‘contact us’ form and we will get in contact with you as soon as possible. Alternatively you can email us at: info(at)clientcentric.com.au and we will get back to you as soon as possible.

Or visit us by clicking here

Perth Resume Writing Services


Don’t risk having your CV thrown into the rubbish bin because it failed to impress. We will write and design you a professionally written resume and cover letter that will make you stand out with an eye catching design and punchy content!

The work that we do in designing, structuring and re-writing for immediate impact will ensure the recruitment consultant and hiring manager continues to read more. The work that we do for you involves:

  • Proof-reading for grammar and punctuation checks.
  • Designing the resume to look professional and be highly presentable.
  • Writing a short, captivating summary that identifies you in your field and promotes you.
  • Writing the resume to market and sell you to the prosepctive employer.
  • Conducting research to find out what employers are currently looking for in your field and making sure the resume addresses their requirements and your experience is made relevant.
  • Creating a detailed  resume but not cluttering it – we make sure that everything is in structure.
  • We put headlines for better reading and to draw the employers attention.
  • We also use industry specific vocabulary and terms employers are using and appropriately include these in the resume and covering letter.

A covering letter is a very important aspect of the job application process and can be the difference between your resume being discarded and obtaining an interview. We make sure that the covering letter is in sync with your resume and allows you to make a small tailored adjustment to the company name/contact person and short summary stating why you want to work for that company specifically, and then the rest is all pre-populated, ready to go.

Our strategy is one of quality over quantity,  ensuring your covering letter has a high impact effect, just like the resume will. We take a great deal of time and effort in making sure our work is of a very high standard.

 All of our work is original and tailored to the client. We spend time and effort in ensuring that your resume really sells and markets you to any prospective employer.

Our contact with you will be primarily by phone and email as we work with clients all over Australia and some of our clients may already be working which makes it hard logistically to meet.

“”Hi Matt, just wanted to say a big thank you for all your help with my c.v and covering letter I got permenancy which means I never need to go through that horrible process ever again.. Big thanks.”

Hazel M, Teacher’s Aide

 “Awesome Matt! Great job! Thank you so so much 🙂 I really want this job so feeling a lot more confident- now you have done such an awesome job”

 Tania F, Senior Anaesthetic Technician

 Simple and easy process from consultation to delivery.

Initial consultation.

We make initial contact with you by phone/email for a brief discussion regarding the services you require and any specific requests. We also discuss your background and experience and what direction you would like your career to head.

Preparation.

We then ask if you can send us your existing resume and if any supporting documentation (ie. Employer testimonials, qualifications and grades, referees, etc) along with a couple links to jobs on Seek.com.au that you wish to apply for.

Contact.

Once we have all the information we need we can proceed, but if there is anytime else we need to know we will get in contact with you

Payment.

Full payment will need to be made upfront to confirm your booking.

Timeframe.

Depending on current workload, we usually ask for around 3 – 4 working days to have the final draft back you for your review.

Delivery.

We will send the documents to you ready for your review and to see if you would like any changes or additions made and we will make them accordingly.

Revision.

Once you have made your review of the new resume and covering letter, we then make those changes, send it back to you and commence working on the next service paid for (ie. Job application service or LinkedIn prof

Assistance with Addressing Key Selection Criteria Writing Services in Melbourne


Are you applying for a job that has a ‘key selection criteria?’

Are you finding it difficult writing out the responses?

Are you finding it too time consuming?

Would like help addressing each key criteria?

At Client Centric Executive Employment Solutions, we offer a service where we address the key selection criteria for you. This can be a standalone service or as a package with a professionally written resume and covering letter that all complement eachother to market and sell your skills and abilities to the employer.

A well written and correctly structured Selection Criteria (SC) letter is the key to getting an interview and ahead of other applicants who decide either not to apply for the job because the work and effort in writing it out is too difficult for them or if they do, they write ambiguous answers that are far too long and make for a boring reading.

The person reading your application letter has limited time to go through every applicant. They will browse through your letter addressing the SC and if upon reading a couple sentences that takes their interest, will most likely add you to the short listed pile.

As the job market becomes tighter and as the supply of labour outweighs the demand in certain industries, more and more employers are opting for potential candidates to address a SC before they are even considered for an interview.

Key SC are especially used in the public sector by Government agencies at all levels including Local, State and Federal Government. Candidates who write good responses to the criteria are usually the first ones to be considered. So therefore it is vital that you have professionally written responses to the criteria of your chosen job.

When addressing each criterion, always remember that employers and recruitment agents are specifically looking at each question and you’re response in detail. If they feel at any point in time that you have just done a copy a paste response and did not tailor your answer to the employer, they will be put off and disregard your application for employment.  Questions are usually the same but your responses should always be twitched so that your application comes across personal to that employer.

Your answers to each criterion should have at least 1 – 2 prime and concrete examples that demonstrate your aptitude in that given area and shows you can do what they are after. We are aware that writing responses to key selection criteria can take a long time and seem like forever, which is why we are here to help. You can always reuse the SC letter we write for you again but make sure you twitch the answers to suit. 

Every selection criteria that we  address is personalised and extensive research is undertaken to write quality answers.

When addressing the key selection criteria, we make sure that each answer is maximum half a page long and specifically addresses the statement or question being asked.

We conduct extensive research by going through the position description and deciphering what the employer is looking for, what is involved in the role and then using terminology used in the job description and including it where appropriate when making an answer to each criterion.

We follow the ‘SAO’ approach when writing out a response. This is is by addressing the “Situation”; “Action” and “Approach”. Each answer is also structured to have an introduction, body and conclusion which then ties everything neatly in a readable and understandable manner. In writing out each response we believe it to be very important to be truthful and positive, not exaggerating or downplaying your skills, capabilities and experience.

For more information on this service, we welcome you to visit our page by clicking here for assistance addressing key selection criteria for jobs in Melbourne.

Melbourne Resume Writing Services


Are you currently living in Melbourne and looking for work?

Are you finding that no matter how many applications you send out, employers are not contacting you to come in for an interview?

Do you feel that your resume does not sell you as well as it should?

At Client Centric Executive Employment Solutions, we provide a professional resume writing service tailored for all professions and trades for client in Melbourne and surrounding suburbs. We do not use standard templates, but instead take the time to personalise every resume/CV we write and market each client to their full potential.

The work that we do in designing, structuring and re-writing for immediate impact will ensure the recruitment consultant and hiring manager continues to read more. The work that we do for you involves:

  • Proof-reading for grammar and punctuation checks.
  • Designing the resume to look professional and be highly presentable.
  • Writing a short, captivating summary that identifies you in your field and promotes you.
  • Writing the resume to market and sell you to the prosepctive employer.
  • Conducting research to find out what employers are currently looking for in your field and making sure the resume addresses their requirements and your experience is made relevant.
  • Creating a detailed  resume but not cluttering it – we make sure that everything is in structure.
  • We put headlines for better reading and to draw the employers attention.
  • We also use industry specific vocabulary and terms employers are using and appropriately include these in the resume and covering letter.

According to the 2013 ABS Labour Force Survey, the participation rate (number of people who are either employed or are actively looking for work) in Melbourne was 65.5% with the unemployment rate being 6%. More recently (Nov. 2014) the unemployment rate is standing at 6.3%.

With less jobs available and more jobseekers applying for jobs, this increases the competition in the jobs market and makes it more difficult for jobseekers to find gainful employment. We help jobseekers to be more competitive and have the edge of their competitors by writing them a professional and tailored resume.

We encourage you to visit us by clicking here for more information on our resume writing service for clients in Melbourne, Victoria.

Follow us on LinkedIn today for information on our services, latest articles and special offers!


linkedinWe welcome you to follow us on LinkedIn, the social networking space for professionals which is fast becoming an excellent networking arena for employers, job seekers and recruiters to connect and share synergies.

If you already have a LinkedIn account you can follow us by visiting:

http://www.linkedin.com/company/all-jobs-resume-writing-services-australia?trk=nmp_rec_act_company_photo

If you don’t have an account, it is easy to set up and at present (November, 2014) it’s free for a standard registration.

Here at Client Centric Executive Employment Solutions, we regularly post new articles, updates on our services, discounts and special offers and more on our own company LinkedIn page. We already have 67 followers and counting!

We look forward to seeing you on LinkedIn!

Interview Skills Coaching and Training in Melbourne | Client Centric


We are proud to announce our new service – Interview skills coaching and training in Melbourne!

Are you as a jobseeker…

  • Nervous during interviews?
  • Unsure how to sell yourself?
  • Looking for one-one guidance?
  • Keen to make a good impression

It doesn’t matter what level of experience or skills you have, everyone can benefit from interview training.

Attending a job interview can seem like a really daunting exercise, but it need not to be. The nerves, anxieties and tensions that naturally flare up both before and during an interview can sometimes be too much for some, regardless of how skilled or experienced they are in their profession.

Here at Client Centric, we provide an one on one Interview Coaching and Training Service in Melbourne to help you gain the confidence needed to perform well at job interviews and overcome those nerves. The advice and suggestions will be tailored and specific to your needs.

We provide this service at your place of residence or another location within Melbourne that is preferable to you. We provide this service on weekends and out of business hours (after 5 pm) which gives you the flexibility and convenience.

Each session runs for about 1.5 hours however if you feel you would like a number of sessions we are happy to quote you accordingly. 

We provide practical, tailored one-on-one support and guidance that works.

Matthew Coppola will be your interview skills coach and trainer. He is very experienced and qualified to help and guide you.

With over 7 years’ experience in Recruitment, Employment Services and Corporate Training, Matthew has developed a wealth of knowledge and experience in resume writing, interview skills, job searching strategies, selection criteria writing and career planning. 

His approach to resume writing is to actually sell the individual, shine a light on their best qualities and powerfully market them to prospective employers.

Matthew holds a Graduate Certificate in Career Education and Development and a Bachelor of Commerce majoring in Economics.

Tailored assistance for you. 

  • How to effectively make us of questioning techniques

  • How to start and end an interview and how to compose yourself when asked difficult questions

  • Ways you can build rapport with the interviewee/s

  • How to using probing techniques to find out more about the company and the job

  • How to read and understand the interviewee/s body language

  • How to communicate well and present yourself professionally – manage your own body language.

  • Typical questions you might be asked and what answers you can give.

  • Mock interview session and feedback provided about your performance.

  • Typical industry specific questions and scenarios that you might come across.

  • How to deal with group interviews and set yourself a part from the rest.

How Our Personal Job Application Service Works – Client Centric Executive Employment Solutions


Let us take the stress out of applying for jobs and do it on your behalf! We adopt a proactive approach to helping you get an interview from your new resume and cover letter by actively applying for jobs on your behalf. This then allows you to save time and the financial costs of having to apply for jobs on online via job search websites such as Seek.com.au and Careerone.com.au.

We search for suitable jobs that you have the particular skills and talents they need, find out exactly what the job will entail and tailor your cover letter accordingly and submit your application online.

We also create you an email address that we send job application emails and BCC you in each email.

For this service we do require written consent to look and apply for jobs on your behalf and creating syndicate email address for you.

This can be a standalone service or as a package with your new resume and cover letter.

For more information please visit http://www.clientcentric.com.au/#!reverse-marketing-service/cma1

What are some typical selection criteria type questions/statements? By Matthew Coppola


At Client Centric we provide a service where we write out the responses to the key selection criteria.

At Client Centric we provide a service where we write out the responses to the key selection criteria.

Uncovering the meaning behind certain selection criteria statements and questions can be tricky. You may wonder what they mean by ‘explain’ ‘demonstrate’ or ‘proven experience in’ and added to that the actual criterion may be lengthy or short and have complicated, non-layman words that really don’t make a lot of sense at all. However we will attempt to try and explain some meanings behind trypical questions and what your response would be like.

 Current knowledge of legislative obligations for Equal Opportunity, Disability Services and Occupational Safety and Health, and how these impact on employment and service delivery.

In this question you are being asked to address that you meet the requirement of having up to date or ‘current’ knowledge (or understanding, familiarity, proficiency, experience) of the present legislative obligrations and then it goes on to list what they are. Now you may have had to keep abreast of these legislation back in 1998 but this is not what they want, they want someone who has kept abreast at present of these legislation and what they mean.

 Demonstrated ability to plan deliver, facilitate and evaluate learning opportunities and in service programs using a variety of sources.

 In this question you are being asked to address how and where in your past employment history have you demonstrated, that is, shown or proven that you delivered, facilitated and evaluated…and so on. They want to see specific instances (maybe 2 or 3) where you demonstrated these and who they employer was and your job title ofcourse.

—–—

Author: Matthew Coppola, Client Centric Executive Employment Solutions

Careers Advisor, Employment Specialist & Resume Writing Expert.

With over 7 years’ experience in Recruitment, Employment Services and Corporate Training, Matthew has developed a wealth of knowledge and experience in resume writing, interview skills, job searching strategies, selection criteria writing and career planning. 

His approach to resume writing is to actually sell the individual, shine a light on their best qualities and powerfully market them to prospective employers. 

Matthew holds a Graduate Certificate in Career Education and Development and a Bachelor of Commerce majoring in Economics.

What is a ‘Selection Criteria’? By Matthew Coppola


key-selection-criteria-writing-serviceSelection Criteria are a series of statements that refer to the credentials, knowledge, abilities, talents and understanding that are essential in a particular occupation. When requested to reply to Selection Criteria, you are being probed to explain and describe exactly how you meet the requirements of the position and in making your reply, providing specific and concrete examples to back up your claim.

The type of answers a respondent would compose for Selection Criteria definitely will be influenced by the nature of the position to which they are applying for.  Most employers might have varied and different questions that they want answers to or specific replies for different statements. More and more employers today are asking for a Selection Criteria to be responded to as they try and cut down on the number of job applicants applying for work. Selection Criteria used to be typical with Government and Community/Health Services roles but now that is not the case as employers from all kinds of industries and professions are opting for this method of looking for staff.

Every Selection Criteria is different and so is how employers will view and read your answers to each criterion. Some may wish to just focus on your skills or education; others will be more concerned about your experience. You may be asked to make an answer according to different work situations both past and present. They may ask (either in a question or statement capacity) if you have experience operating a specific type of machinery or knowledge of a programming language. It may not even be regarding skills/qualifications but rather on your attributes, qualities and characteristics. The statement or question can be complicated or very simple like “Excellent communication skills both written and oral”.

—–—

Author: Matthew Coppola, Client Centric Executive Employment Solutions

Careers Advisor, Employment Specialist & Resume Writing Expert.

With over 7 years’ experience in Recruitment, Employment Services and Corporate Training, Matthew has developed a wealth of knowledge and experience in resume writing, interview skills, job searching strategies, selection criteria writing and career planning. 

His approach to resume writing is to actually sell the individual, shine a light on their best qualities and powerfully market them to prospective employers. 

Matthew holds a Graduate Certificate in Career Education and Development and a Bachelor of Commerce majoring in Economics.

How to prepare questions to ask at your interview, by Matthew Coppola


SBeing asked questions at an interview can be like the media questioning a politiciano you have finally go the the interview stage and they tell you its next Monday at 4:00 pm. And you are excited as anything, probably throwing your fists  in the air, jumping up and down in hysterics! But then it dawns upon you that they are going to ask you serious questions and probe you to see how good you really are for the job. Remember that probably 5 other people also got the call and are being interviewed too. So you have some competition on your hands!

Next step is to start thinking and mentally preparing yourself for the questions that will come at you. Some may be directly related to your abilities and if you have what it takes. Some though will be indirect. You are there as a participant being interview, not an observer watching on the sidelines. The spotlight is on you! This is a meeting and like most meetings, every participant needs to prepare and especially if they are having a part in contributing to the discussion.

Get ahead of the competition (the other interviewees) by thinking about the kind of questions that would show you have a good understanding and knowledge of the employers’ business operations. Demonstrate that you have done your research and taken an active interest in them. After all, they are doing so for you!

You could say something along these lines (for a business real estate/operations management role:

From having a good look through your company website, I noticed that your management team are planning to acquire a new office block on county street in West Meadows. I am wondering will I be managing this acquisition or has this already been settled now?

This kind of questioning will demonstrate to the employer that you are already thinking about the job and what value you will add. It shows initiative and a desire to succeed. You are taking an interest in something that could affect your role!

So demonstrate and prove that you did your homework by asking specific and interesting questions about the role and the company.

 

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Author: Matthew Coppola, Client Centric Executive Employment Solutions

Careers Advisor, Employment Specialist & Resume Writing Expert.

With over 7 years’ experience in Recruitment, Employment Services and Corporate Training, Matthew has developed a wealth of knowledge and experience in resume writing, interview skills, job searching strategies, selection criteria writing and career planning. 

His approach to resume writing is to actually sell the individual, shine a light on their best qualities and powerfully market them to prospective employers. 

Matthew holds a Graduate Certificate in Career Education and Development and a Bachelor of Commerce majoring in Economics.

 

Why it’s important to write a ‘thank you letter’ after your interview, by Matthew Coppola


It is very important and can even persuade a potential employer to hire you, by sending a thank you letter or email right after an interview. Most employers appreciate the effort and initiative taken by the interviewees when they follow up right after the interview. If you have an interview soon, my recommendation is to follow up with a brief and straight to the point note emailed to the employer, but do so within 24 hours of the meeting. Your resume got you to the interview. The interview will get you to the short-listing and consideration stage. The thank you letter will help you get you to the job offer stage.

Now just how much percentage increase in chance the follow up letter provides, well that’s debatable. Even a 1% increase is better than nothing!

A brief, concise, ‘no pressure to hire me’ thank you letter demonstrates that you take initiative and are genuinely interested in the employer, the job and your career. Its shows that you saw the interview not just being a numbers game, but a chance to work for a great employer in a job that you want to sink your feet in and stay there!

For help with resume writing, addressing and responding to key selection criteria, cover letter writing and more, please visit www.clientcentric.com.au

 

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Author: Matthew Coppola, Client Centric Executive Employment Solutions

Careers Advisor, Employment Specialist & Resume Writing Expert.

With over 7 years’ experience in Recruitment, Employment Services and Corporate Training, Matthew has developed a wealth of knowledge and experience in resume writing, interview skills, job searching strategies, selection criteria writing and career planning. 

His approach to resume writing is to actually sell the individual, shine a light on their best qualities and powerfully market them to prospective employers. 

Matthew holds a Graduate Certificate in Career Education and Development and a Bachelor of Commerce majoring in Economics.

 

How important is it to dress well at work? By Matthew Coppola


Wearing clean, appropriate, practical and presentable clothes is very important for the workplace. It is one way to demonstrate to an employer that you appreciate your job and have respect for not only your company and the employer, but also yourself. Wearing clean clothes means that they don’t smell and are ironed; so if you sweat at work one day, be sure to wash your clothes – unless you work in a job that is completely outdoors. What makes clothing “appropriate” can really depend on the kind of work you do. Wearing a dress in a role as a ChildCarer wouldn’t be appropriate, nor would it be practical either! What makes clothing presentable is when it’s ironed, not ripped, clean and fits you well.

Please visit our website www.clientcentric.com.au

Does randomly posting out your resume deliver results?


I have been asked this question before by my clients. Majority of the time they are either not feeling confident enough to cold call employers or they are unable or again not confident enough to go an cold visit employers face to face.

In answering this question, well yes it can deliver some results and yes they may be very successful results. I for myself have posted out my clients resume to employers especially time poor employers or those who work odd hours, such as businesses in the hospitality/entertainment industry and even Child care centres funnily enough.

But like most things in life, you need to keep your options open. When it comes to applying for jobs, I suggest not keeping all your eggs in one basket. Try emailing, posting, cold calling, applying on-line, etc.

At Client Centric we provide a reverse marketing service where we apply for jobs on your behalf. We send out personalised job applications via Seek.com.au and other job searching websites.

We adopt a proactive approach to helping you get an interview from your new resume and cover letter by actively applying for jobs on your behalf. This then allows you to save time and the financial costs of having to apply for jobs on online via job search websites such as Seek.com.au and Careerone.com.au. 

We search for suitable jobs that you have the particular skills and talents they need, find out exactly what the job will entail and tailor your cover letter accordingly and submit your application online.

This can be a standalone service or as a package with your new resume and cover letter.

—–—

Author: Matthew Coppola, Client Centric Executive Employment Solutions

Careers Advisor, Employment Specialist & Resume Writing Expert.

With over 7 years’ experience in Recruitment, Employment Services and Corporate Training, Matthew has developed a wealth of knowledge and experience in resume writing, interview skills, job searching strategies, selection criteria writing and career planning. 

His approach to resume writing is to actually sell the individual, shine a light on their best qualities and powerfully market them to prospective employers. 

Matthew holds a Graduate Certificate in Career Education and Development and a Bachelor of Commerce majoring in Economics.

Matthew Coppola – Careers Advisor, Employment Specialist and Resume Writing Expert


Matthew Coppola, Client Centric Executive Employment Solutions

Careers Advisor, Employment Specialist & Resume Writing Expert.

Holding  over 7 years’ experience in Recruitment, Employment Services and Corporate Training, I have developed a wealth of knowledge and experience in resume writing, interview skills, job searching strategies, selection criteria writing and career planning. My approach to resume writing is to actually sell the individual, shine a light on their best qualities and powerfully market them to prospective employers. I possess a Graduate Certificate in Career Education and Development and a Bachelor of Commerce majoring in Economics.  

Please visit our website for more information. At Client Centric, we deliver career and employment solutions for  jobseekers and employers throughout the employment lifecycle.

We offer a variety of employment and HR services including Resume & Cover Letter Writing,  Career Education and Training, Assistance with responding to Key Selection Criteria, Search Word Optimised LinkedIn Profiles, Outplacement and Career Transitioning Services, Reverse Marketing and Key Staff Biographies.

Our expertise includes Sales & Marketing, Transport & Logistics, Manufacturing & Operations, Healthcare & Education, Community Service & Non-Profit, Engineering & Technical, Office Administration, Energy & Utilities and Mining & Resources.

We service clients in every capital city in Australia and regional areas throughout Melbourne, Perth, Brisbane, Adelaide, Darwin, Sydney,Hobart, Canberra and the Gold Coast.

If you need a specialist Resume Writer to write you a new and personalised Resume or would like assistance with addressing the Selection Criteria. look no further than Client Centric for your employment needs.

Should I put my referee’s contact details on my resume or not?


Recently I was asked by a client what is best practice,when it comes to putting the contact details of their referees, on their resume. Some argue that if you do include their phone number, the prospective employer may call them without you knowing and catch the referee person off guard. Some feel that it might cause “bad feelings” and put off the referee from ever in the future providing advice. Well it really is a personal preference but when I write resumes for my clients, I do include the contact details and phone numbers but have an asterix (*) after the referees which says:

*Please advise me first before making contact.

From past experience in communication with employers, I feel that it can be annoying for them if they have to ask you for the contact number, then the time that takes can be consuming, especially if you don’t have their contact details on hand right away. So by having the details and that asterix, it allows the employer to make that quick confirmation call, allows you to quickly advise your referees and the reference call is made as soon as possible!

I have a video on-line entitled: “Should I have referees available upon request” and this can be viewed by clicking here

If you are interested in having a new resume written, assistance with responding to key selection criteria, I welcome you to visit our website at www.clientcentric.com.au

Writing an Application Letter for University


Recently I was asked by a client to assist her in writing a letter of application into a prestigious University to study for a career in the health services industry. Her dilemma was that she knew why she would be a great fit for the University, but just didn’t know how to sell herself and write a letter that was persuasive, sharp, concise, informative and still fit on 1 – 2 pages maximum. I was more than happy to help her with this and gain successful entrance into her chosen course at University.

To get started and prepare to write it for her, I asked her to email me the details of the university, the course she wishes to apply for, the entrance date as well as information from her. This information that I needed about her included her employment history, what she did and specialised in and the previous courses and training she undertook in the past.

Once I had all the information about her, I went through it and culled any irrelevant information that I felt wasn’t suitable. I highlighted relevant information and then worked on the structure and layout of the letter., Before I begin writing any document, I always make sure (as best practice) that I have all the relevant resources and structure/layout to execute the document.

As with most letters, this letter of application began with an introduction, body and a conclusion. I made sure that the introduction was striking and powerful. I made sure that it mentioned what the letter was for, its purpose and the end goal or objective of her entering into University.

Throughout the body, it talked about her background/employment and training history. It had dot points and the information included skills, experience and attributes that were relevant to the course she was going to undertake. Now her background really had little to do with the course but I chose the most relevant and made it look really transferable and useful.

I’ll give you an example.

Imagine if a Police Officer wanted to become a waiter/waitress. I would look at one of their key transferable skill – dealing with people under criticism and providing customer/people service. A police officer learns to maintain composure under stressful situations. Same too required of a waiter/waitress otherwise it will look bad on the patrons!

Now back to the letter.

I also included in it why my client chose to study at the University. I had her reasons but I wanted to make it attractive to the University. So what I did was go to their website and researched the University’s values  and mission statement and picked a couple of them and then mentioned them in the letter. This worked well and my client was very happy.  I then ended the letter with a concluding paragraph that encouraged the reader to refer to her resume for more information.

If you are interested in having me write an application letter for University for you, please feel free to contact me via this blog otherwise I welcome you to visit our website www.clientcentric.com.au for more information and submit an enquiry there,.

 

Why should you research the employer before being interviewed?


Matthew Coppola is an Australian Careers Advisor, Employment Specialist and Resume Writing Expert. If you are interested in having him as a speaker or utilising any of his services, please contact him by clicking here.

Going for an interview is like going out on a date with someone.  Now both are similar for many reasons, but generally speaking, if you went out on a date with someone and it wasn’t a blind date, you would be more prepared and confident if you knew a bit about the person with whom you were about have dinner or a drink with.

That kind of research might entail conversations with friends among other things. What if your friends told you that she was no good, she would hurt you and she is untrustworthy. And this is from multiple sources including  Facebook page where you see her photos and posts with are in line with the reputation your friends gave her.

Armed with this information and research, how do you now feel about this date? Well not only would you be uncertain about her but you would be more prepared with what kind of questions you want to ask her and you would not let her pretty looks cloud any of your judgement! So research is key to being prepared and confident!

Same with having an interview with an employer.

It’s always best to find out everything you can about the companies you want to work for including: their product lines, competitors, prices, growth prospects, organisational structure, employment policies, key staff and overseas trends and developments which may affect local operations.

You can find this information in places like:

  • annual reports;
  • customer newsletters;
  • trade magazines;
  • product brochures and catalogues;
  • sales representatives.

The best way to approach this is speaking in person to someone who works there or knows someone who does. This is where your personal contact list will be important and this can be found through online sources like LinkedIn, a professional networking website where you can connect and message professionals in your industry.

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Author: Matthew Coppola

Matthew Coppola – Employment Advisor

BComm(Econs), GradCert (CE&D)

Matthew Coppola has more than 6 years’ experience in the recruitment, staffing and training industries with a focus on employment services, specifically Job Services Australia and Disability Employment Services.  He has experience in business development, marketing, sales and training.

Common Interview Questions – A Brief Overview


Matthew Coppola is an Australian Careers Advisor, Employment Specialist and Resume Writing Expert. If you are interested in having him as a speaker or utilising any of his services, please contact him by clicking here.

Common Interviewing Questions

1 – Tell me about yourself.
This seems to be an innocent enough question. But be aware that Interviewers often ask this as an invitation for you to share your life story or personal information. Interviewers often want to know personal details like your age and marital status. So this question often elicits background information such as when you graduated high school or college, your marital status, number of children, etc. When you hear the tell-me-about-yourself question, think of how you can answer with details about your prior work experience, abilities and professional accomplishments that will fit this job.

2 – What else should I know about you?
If the “tell-me-about-yourself” question doesn’t prompt you to reveal personal statements, later in the interview (when you have been lulled into complacency), the interviewer often asks this question. Reiterate why you are the best fit for the job. No personal info is required. It’s up to you what private details you reveal.

3 – Why should we hire you?
Talk about a job where you used skills you believe will be necessary in this job. Point out how your skills or experience meet the needs of the organization.

You can say, “Because I am the best candidate for the job,” as long as you add the reasons that make you the best candidate. Be confident and enthusiastic and emphasize several reasons why you should be hired. “I’ve got extensive experience in (whatever) with the specific skills you are looking for. I’m a fast learner who has learned to adapt quickly to change …” Give examples to back up your statements that demonstrate your unique qualifications.

4 – What are your weaknesses?
One/ of the secrets to answering this question is being honest about a weakness, but at the same time, demonstrating how you have turned it into a strength. For example, if you had a problem organizing your work in the past, demonstrate the steps you took to more effectively keep yourself on track. This will show that you have the ability to recognize aspects of yourself that need improvement, and the initiative to improve.

Do not say, “I don’t have any weaknesses,” or “I am a bit of a perfectionist.” Those answers will turn off interviewers. They know the first is probably untrue and the second is impossible. Being a little bit of a perfectionist is like being a little bit of a liar. Better to use a weakness that is really something you are trying to learn like a foreign language or a new software program. Make sure that any weakness you talk about is not a key element of the position.

5 – What is your greatest strength?
This is your opportunity to highlight your best skills. Focus on your top three or four. Examples would be: “my leadership skills, problem-solving ability, team-building skills, interpersonal skills, ability to work under pressure, professional expertise, ability to resolve conflict” and so on. Be prepared to offer examples for each skill you mention.

9 – Where do you see yourself five years from now?
If you say, “In your job,” you have shot yourself in the foot. Interviewers ask this question because they want to hire people who are focused on specific professional goals. Vague works best. “In five years I expect to have more responsibility and new, exciting challenges.”

Do not indicate that you hope to start your own business, change careers, or go back to school. Such responses indicate a lack of long-term interest in the organization. Keep in mind that throughout the interview, the interviewer is trying to discover if you are a good fit and can make a positive contribution in the job.

10 – Why do you want to work here?
“Because you have a job,” won’t win any points for you. Instead, use this question to talk about what you know about the company, and how your background and experience relate to issues they may have. This shows the interviewer that you have done your homework and at the same time, gives you another opportunity to show how your qualifications and experience match the job. “What I can bring to this job is six years experience and knowledge of the industry, plus my ability to build and sustain patient relationships …”

11 – Why did you leave your last job?
If you lost your last job because of downsizing, restructuring, the company closing, etc., say: “I didn’t leave my last job. My job left me.”

If you left on your own accord, do not say anything negative about your former company, boss, or co-workers. You might say: “There were many aspects of my job that were rewarding but I believe this new position will give me the opportunity to contribute even more.”

12 – What did you dislike most about your last job?
If you loved your last job, say: “What I dislike most is that it ended.” If you didn’t love your last job, do not say anything negative. Instead, use a variation of the statement: “There were many aspects of my job that were rewarding.”

13 – What is a weakness you still have?
A negative question again. Repeat a “weakness” you may have used earlier that indicates how you are working to learn something new.

18 – What salary are you looking for?
Negotiating salary can be a minefield if you aren’t prepared. This strategy is an excerpt: “Do not disclose your salary history or the salary you are seeking. Instead, ask: ‘What is the range for this position?’ You focus continuously on asking for the range, not the salary. When you disclose, you lose the power of negotiation.”

Behavioral Interviewing Questions

Behavioral interviewing focuses on the candidate’s actions and behaviors and therefore minimizes the personal impressions that can affect hiring choices. This style of interviewing is based on the premise that the best, most effective way to predict your future behavior is to determine your past behavior.

These questions ask about what you have done in previous jobs, not what you would do. You will know it is a behavioral question when the past tense is used. “What did you do … Tell me about how you handled … Describe a time when …”

19 – Describe a problem situation and how you solved it.
If you had responsibility in your previous jobs, you can describe a work situation where you were responsible for turning it around. If you do not have professional experience, describe something like prioritizing your schedule and making to-do lists to give you enough time to study. Regardless of the issue involved, you demonstrate that you can think critically and develop a solution.

20 – Describe how you handled a stressful situation in the past.
Give an example of how you used your problem-solving or decision-making skills to reduce stress. An example might be that you learned the value of a time-out for both yourself and your staff. Or if it’s true, how you actually seem to work better under pressure and deadlines.

21 – Tell me what has been your greatest work-related accomplishment?
Choose an example that was important to you and also helped your company. Give specific details about what you did, how you did it, and what the results were. Talk about an accomplishment that relates to the position you are seeking. Interviewers like to hear about accomplishments that reduced expenses, raised revenue, solved problems or enhanced a company’s reputation.

22 – How did you keep current and informed about your job/industry?
The interviewer is concerned that once you get the job will you continue to learn and grow? You could say, “I stay on top of what is happening in my industry by reading newspapers, magazines and journals. I am a member of several professional organizations and continually network with colleagues at the meetings. Whenever possible I take classes and attend seminars that offer new information or technology.”

Question and Answer on Email Etiquette


Emailing, Email Etiquette1. What is the biggest mistake people make when sending business emails?

The biggest mistake would have to be sending emails with too many subjects.

If you are sending an email, make sure that it is on one subject alone, not many. Because when people receive emails with too many subjects, the email respondents end up forgetting to reply to most of the different matters.

So I suggest when sending emails, make sure they are on one subject, and if you have a number of matters that need dealt with, keep them as separate emails.

2. What is a common mistake people make without realising they are making a mistake?

Bad grammar – forgetting to spell check is a common mistake people make that they don’t realize.

When sending emails throughout the day, we may become busy and so will rush through an email, and sending it without double checking our grammar and punctuation.

Make sure spell check is always turned on. However, spell check misses mistakes like this:

“I this due by Tuesday”

Spell check would say that is correct. When really it isn’t and should be:

“I need this due by Tuesday”

So it is always good to double check our emails before sending.

Ways you can quickly check for typo mistakes:

Read through the email but only concentrate on the words and their structure, not what the email is reading. This way you will be able to find mistakes easier without getting caught up in the email

3. How should an email be properly constructed?

–         Specific subject

Eg.

BAD:  Next Tuesday’s appointment

GOOD: Appointment for Tuesday the 20th of August 2010 with John Smith

–         Introduction

An email should start off with a good introduction which captures your reader’s attention and helps them to follow on through the email:

Eg.

Hello John,

Hope you had a good weekend OR

Thank you for your time today to discuss the matter with you.

–         Body

This is the base of the email.

Key information for the reader is in this part of the email. Whatever you need to ask or say put it in here.

–         Conclusion

Always end an email off in a positive note or to recap your email.

Eg.

Please feel free to contact me if you would like more information

Kind regards,

OR

I look forward to seeing you next week and discussing the proposition with you.

Kind regards,

4. How important is good email etiquette?

Very important.

A good email shows professionalism so sending a well written email will impress your client or customer

5. What are the possible ramifications of bad email etiquette?

–          Perception by the email respondent as unprofessionalism and lack of care in the way your conducting business

–          The email respondent may disregard the email and forget about it

–          The email may be passed on as junk mail if the subject line is too general or small.

–         The use of emoticons and acronyms like BTW (by the way) are way too informal. Not everybody knows what they mean. Readers could even get the wrong impression of your email writing skills.

Controlling yourself from peer pressure by work colleagues – how you can cope!


What is Peer pressure?

Peer pressure is when group of peers start exerting influence to persuade us to change our attitudes, values, or behaviour so that we meet their desired group norms. Unfortunately peer-pressure doesn’t stop at school. It follows us right through to the workplace.

Various instances of peer pressure can occur at work. For example it may be that a co-worker wants you to go out for drinks after work but you don’t really want to, may be continuous junk mails circulating around the office that try and capture your attention or could be from a co-worker asking you to cover their shift for them. These are just a few examples of peer-pressure occurring in the workplace.

Is it natural to feel this way?

It is only natural to want to be popular and accepted by your peers at work. Influence from your peers shouldn’t be viewed as necessarily a problem. Take the illustration of a butcher sharpening a knife. The butcher turns a blunt knife into a sharp knife ready to cut. If your work peers have mature, professional and respectful attitudes in the workplace, they can actually help sharpen your knowledge, skills and abilities in the workplace.

However not all workplaces offer positive and up building influences from work peers. Many of your colleagues in your working life, both blue collar and white collar, will lack in professionalism, honesty and respect. They may have views and opinions that are unreliable and even false. So if you do become under the control of your peers, whether it be to cover someone’s shift or gossip about another co-worker, it may be little more than the blind leading the blind. You would just be as much of a fool as they are.

I am starting to feel upset and negative, what do I do?

Have you started forming a negative attitude toward a co-worker or management? Have you noticed any changes in your attitude, behaviour or actions at work in order to fit in? It is true to say that no one can make you do anything you don’t want to do, just like the saying that you can lead a horse to water but you can’t make it drink. Ultimately it is your decision.

You may think it’s easy to not be intimidated by what your colleagues will think of you, but when you are faced with peer pressure it’s another story. For example, what would you do in the following circumstances?

One of your co-workers asks for your opinion on another co-worker who keeps coming to work half-an-hour late. You know that they are gossiping and don’t know the full story, but they’re waiting to hear what you think.

You receive junk mail circulating around the office that has been forwarded by a colleague. Everybody else is replying to the email, and you feel obligated to make a comment.

They aren’t easy situations to deal with are they? Most of the time, peer pressure won’t be direct from your colleagues, but may actually be indirect like from the last example. You don’t have to reply to the email circulating around the office, but because everybody is doing it, you may feel obligated to do the same. So how can you build up the strength to stand up to peer pressure from your colleagues?

Giving in to peer-pressure at work is the same as allowing others to do the thinking for you. The moment you step back to think about the actions that you’re going to make because of peer influences, is the moment that you will have the courage to stand up to them. Using your own thinking ability and knowledge and not relying on your co-workers foolish reasoning’s is the best way to overcome what it is you are feeling pressured to do.

It doesn’t matter where you work, be it in an office or on the factory floor, you may be disliked or scorned at because you are using your thinking abilities. Remember, you are the one with the greatest strength than your co-workers who give in to their foolish passions. Take for example the co-workers who ridicule management and their decisions. Are they heading into a successful direction in their career? Of course not! Their attitude won’t just stop them from progressing in the business, but every other workplace they work at. So is that where you want your career to end up at? I doubt it.

How do I cope with peer pressure?

Peer pressure will follow you everywhere, regardless of where you work. You can’t avoid this at work because you need to work alongside your colleagues to fulfil your job responsibilities. So what do you do? First thing is you need to keep your cool. If a colleague or supervisor says anything to you that makes you feel pressured or anxious at work, you need to keep your cool and be upfront with them.

We will look at two scenarios – indirect and direct peer pressure. An example of direct pressure would be if you accidentally arrived 10 minutes late to a meeting and a co-worker says to you “just wake up did you?” this then makes you feel under pressure because you arrived late and you’re not meeting your job commitments. You should be upfront with anyone that puts pressure on you at work, but in a mature and responsible manner. In this example, your reply should be “what are you trying to imply bob?” this will put the co-worker on the spot and have to justify why they are putting pressure on you.

Or in our previous example earlier, if a co-worker were to ask you to cover their shift, your first reply should be “No, I am not going to cover your shift” and if they ask you why you won’t, put them on the spot by replying “why should I have to cover your shift, am I not entitled to making my own decisions about what I do and don’t?” this then allows you to be assertive and let the other person know that you make decisions on your own, and not be guided by someone else.

The top 3 ways to find a new job


Finding a new job isn’t easy especially in tough economic times. Generally during quiet times over the economic cycle, there are usually more people looking for work then there are available jobs. For every job advertised there most likely will be over a hundred people applying. Keeping this in mind, when looking for work you want to make sure that you branch out into using different job searching techniques. Sometimes it may just be trial and error to see what works for you.

So here are my top 3 ways to find a new job:

1. Apply online with a tailored cover letter and resume specific to that industry.

2. Cold call employers in your industry seeking work that has not yet been advertised (reverse marketing yourself)

3. Drop by local businesses with your resume and cover letter seeking work that has not yet been advertised (again, reverse marketing yourself face to face)

 

An Experienced Resume Writer You Can Trust!


Recently I was asked by a client for their own peace of mind, about my experience and skills in resume writing and employment services. And rightly so! Before anyone hands over money for a resume writing service or any other service for that matter, they have the right to know who is doing the job for them and how credible they really are. This client prompted me to write an article about myself (vain I know) for everyone to read and acknowledge my ability to write a professional and personalized resume that sells to a prospective employer in whatever industry they may be in. 

At the age of 25, I now have over 6 years’ varied experience in the Employment Services and Training Industry. I have worked for Job Services Australia as a Recruitment Consultant and now Disability Employment Services as a Disability Employment Services Consultant assisting local people with Mental Health disabilities in gaining sustainable and gainful employment and being part of that process right from initial registration through to post placement and on-going support. My background in the training sector has been as a Business Development Manager. Moving into employment services, I combined my marketing and business development experience to be effective in building loyal relationships with employers and other stakeholders critical to the success of my clients.

Over the years I have developed extensive skills and techniques from reading numerous books and trialing different approaches in Resume & Cover Letter Writing, LinkedIn Profile Writing, Addressing Selection Criterias, Applying for Jobs online and Career Coaching. My industry experience is so vast and spread out and includes jobs in Mining, Construction, Administration, Health Care, Manufacturing, Retail, Security Services, CEO and Executive level and so many more industries.

I understand what employers want and how to communicate effectively to them. I know how to properly read a job advertisement and interpret what they really want and then address this in the cover letter. This has proved very successful and my testimonials will prove that. I am aware that applying for work shouldn’t be rushed and that employers can tell if you are just sending out your resume for the sake of it. This applies to all employers and jobs whether they be in Melbourne or Perth or in the Pilbara region of Northern WA.

Writing Selection Criteria’s can also be very difficult for people because it is so time consuming and there may be so much you want to say but if you do go on then it will be far too long and may not be read thoroughly. To key to writing a good and effective Selection Criteria is to keep it to the point and give the employer just enough information that leave’s them wanting to know more.  For each criteria, you should have around 1 to 2 examples maximum proving that you have met the criteria in your past employment. Each criteria should have a paragraph with an introduction, body and conclusion.

My academic is a Bachelor of Commerce majoring in Economics at Curtin University of Western Australia and a Graduate Certificate in Career Education and Development at RMIT University.

Why every job you apply for should have a personalized cover letter


Every job you apply for whether it be online, in the paper, internally with the company you work for or by networking, needs a personalized cover letter specific to that company and the objectives of the role. Too many times people apply for numerous jobs with the same resume and the same cover letter and they wonder why they are not getting any interviews! And if they are getting interviews, they why are they not getting the job?!

The simple reason is that when a company puts a job advertisement out and has a selection criteria attached to it, they are doing that for a reason. Now the same applies in the western world as it does in Melbourne, Perth or Adelaide – all the employers are the same! They are not doing it because they are a charity, they specifically put a job out because they are willing to invest in someone to perform a specific duty or set of duties and want someone who will meet their expectations and perform. Added to that they also want someone that will fit in with their team culture and has done similar work in the past – again keyword – “experience required”.

Every job you apply for must have a personalised cover letter – personalised in the way that it addresses what they are looking for, in the subject line is the job, has the contact name and company name and is dated accordingly. It shows that you took the time and effort to address what they want and took an interest in them and the job!

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Author: Matthew Coppola

Matthew Coppola – Employment Advisor

BComm(Econs), GradCert (CE&D)

Matthew Coppola has more than 6 years’ experience in the recruitment, staffing and training industries with a focus on employment services, specifically Job Services Australia and Disability Employment Services.  He has experience in business development, marketing, sales and training.

His expertise can be found in the Community Services & Non-Profit and the Education & Training sectors. 

This article can be viewed by clicking here

Disclosing your Disability: Job Applications and Employment


Defining the term “disability”

The term “disability” can be defined as according to the Equality Act 2010 in England as: “a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day to day activities”. Of course this is a very broad definition and covers a wide rang of conditions or impairments.

Do you need to disclose?

At the end of the day it really is up to you whether or not you want to disclose your disability. Some disabilities are harder then others to disclose. For example, a mental health disability can sometimes be less harder to disclose as opposed to a physical impairment which is more noticeable. The decision to disclose your disability cannot just be made on a logical basis only. It’s also important to think about how you are going to feel when talking about your disability and how it affects you and your colleagues. There are those people who are confident with this and would rather get everything out in the open as soon as possible while others will procrastintate and worry about them being stereotyped and just want to be seen for their achievements and skills and not their disability.

The decision whether to disclose or not shouldn’t be made lightly. To assist you when deciding whether or not to disclose, I would like you to ask yourself the following questions:

  1.  Will my disability affect my ability to do the job without any additional workplace modifications from the company?

If you answered no to this, then there is unlikely that its worth disclosing and going through all this heartache, however if you answered yes then I would recommend disclosing but then you need to pick the right time and place to disclose.

  • Does your resume have gaps in history?

If your resume has gaps in its employment history then it can really worry employers. If you have a lot of gaps in your employment history due to your disability, then it might be a good idea to address those gaps through disclosure. Remember that not all employers are going to be understanding and disability aware. There are still employers out that that have never interviewed anyone with your specific disability so it’s best to not assume that they will know what support/adjustments you need. Employers may also be unaware of financial subsidy schemes to pay for workplace adjustments so find out all you can about schemes such as Job Access or assistance from Disability Employment Service providers. If you think an employer may be concerned about the long term cost of employing you, take the initiative and tell them about this scheme.  Not only will this alleviate their money worries but it will also show you are well-informed, well-prepared and helpful.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specializing in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Should I include a photo of myself in my resume?


I was recently asked by a client if he should include a photo of himself in his resume. Now unless you’re going for a job as a model or entertainer, putting a photo on your resume is very unprofessional and does nothing to support your application for employment! There really is no point in doing it. They will be pre-judging you before they have even met you.

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Author: Matthew Coppola, Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specializing in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

 

What to do if you don’t hear back from an employer after the interview.


Matthew Coppola is an Australian Careers Advisor, Employment Specialist and Resume Writing Expert. If you are interested in having him as a speaker or utilising any of his services, please contact him by clicking here.

Time and time again I have clients agitated because they haven’t heard back from the employer after their an interview. They want to know what they outcome was, especially a couple days after the interview having still not heard back from anyone. Going through their mind are questions about how they went during the interview, what they said, what they didn’t say and what the employer thinks of them. It can even discourage the most qualified and experienced job seekers from applying for more jobs. But the question, remains, what should you do if you don’t hear back from an employer after the interview?

Without me making life easy for you and giving you the answer, I want you to put yourself in the employer’s shoes. Now you have just interviewed 15 people over the last two weeks. There have been some that you like, others that you really liked, some that you wont hire at all and 5 people that you cannot just make your mind up on because they all possess different skills and abilities that you want but you have have the capacity and funds to hire one person out of those 5. So there faces the dilemma of almost every employer. And the fact that there are less open vacancies and more jobseekers applying for the one job, means that the employer has a harder time choosing a suitable candidate but also has the power to be choosy in this decision. They can pick the best out of all 5 and do not need to settle for anything less. Now you cannot change or influence their decision post interview stage a part from sending a thank you email straight after your interview which may give you a 1-5% boost in your probability of being chosen for the job. So you just leave it. After you send the thank you email, move on and assume that you didn’t get the job just so you keep sane and can start applying for more jobs. That would be my best recommendation if you do not hear back. I also recommend not calling or emailing them again following up. Trust me, if you got the job they will call you back. I promise you!!

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Author: Matthew Coppola,  Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specializing in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Perth Resume Writing Service


client-centric-small4 (1)We are a boutique employment services company specializing in executive and managerial level roles in all industries and sectors. Resume & Cover Letter WritingLinkedIn Profile OptimisationAddressing Selection Criteria, Job Application Service and Career Coaching. Industries served include, but not limited to, Government, Hospitality, Mining, Financial Services, Construction and IT.

We have varied packages, ranging from our Ruby package for $220 which includes a personalised resume and cover letter, to our top Gold package for $520 which includes a resume, cover letter, selection criteria, Linked in profile and we apply for 10 positions on your behalf. This has proved very successful, however it really depends on your budget.

When should I recieve it?

For a new resume and cover letter, we usually ask for around a week timeframe which includes us sending it to you for your review to see if you would like any changes or additions made, then make the changes as requested.

How do I pay?

Payment can be made by bank transfer into our business’ bank account at which we will send you a sales reciept for your tax records. Payment must however be made upfront to confirm.

What do I need to send?

We will need a copy of your existing resume along with a couple links to jobs on seek that you wish to apply for so we can tailor your resume and cover letter accordingly.

Contact us by email:

info@clientcentric.com.au

Phone:

0415 559 233

Visit our website at:

www.clientcentric.com.au

Melbourne Resume Writing Services


We are a boutique employment services company specializing in executive and managerial level roles in all industries and sectors. Resume & Cover Letter Writing, LinkedIn Profile Optimisation, Addressing Selection Criteria, Job Application Service and Career Coaching. Industries served include, but not limited to, Government, Hospitality, Mining, Financial Services, Construction and IT.

We have varied packages, ranging from our Ruby package for $220 which includes a personalised resume and cover letter, to our top Gold package for $520 which includes a resume, cover letter, selection criteria, linkedin profile and we apply for 10 positions on your behalf. This has proved very successful, however it really depends on your budget.

When should I recieve it?

For a new resume and cover letter, we usually ask for around a week timeframe which includes us sending it to you for your review to see if you would like any changes or additions made, then make the changes as requested.

How do I pay?

Payment can be made by bank transfer into our business’ bank account at which we will send you a sales reciept for your tax records. Payment must however be made upfront to confirm.

What do I need to send?

We will need a copy of your existing resume along with a couple links to jobs on seek that you wish to apply for so we can tailor your resume and cover letter accordingly.

Contact us by email:

info@clientcentric.com.au

Phone:

0415 559 233

Visit our website at:

www.clientcentric.com.au

When should you bring up salary expectation?



I get asked this question a lot by my clients. When should I talk salary expectation? During the interview? Before or after? It’s like as if in our mind we think that if we start talking money, then it’s going to turn off the employer and we wont get the job. Well I have some good news! that is not true at all!

Employers first of all are not turned off by discussion of salary expectation once rapport has been built and they are aware of your strengths, weaknesses and at least it is nearing the end of the interview when you bring it up. If for example, the employer called you, said he/she received your resume and would like you to come in for an interview, and then you start saying how much money you expect to be paid, well that will certainly turn off the employer, for they haven’t even met you and do not want to commit to any salary negotiation until they have met you.

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Author: Matthew Coppola,  Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Adelaide Resume and Cover Letter Writing Services


With hundreds of resumes to plow through, an employer won’t initially spend more than about 30 seconds looking at each individual resume. The secret of our resume service lies in knowing what to include, what not to include, and what kind of a spin to put on your resume, to ensure your resume will stand out from the crowd – to give you the very best possible chance of getting the job you want. There really is no substitute for taking advantage of in-depth professional experience and expertise.

Don’t risk having your CV thrown into the rubbish bin because it failed to impress. We will write and design you a professionally written resume and cover letter that will make you stand out with an eye-catching design and punchy content!

We will highlight your strengths and weaknesses like no other. The professionally written resume’s and covers letters that we create for our clients will ensure the recruitment consultant and hiring manager will want to continue reading more!
A cover letter is a very important aspect of the job application process and can be the difference between going into the bin and obtaining an interview.
Applying for a job that has key selection criteria? Not a problem. With different ways to respond key selection criteria,’s can be very difficult to do. Not to mention the time it takes to write, edit and format each response. We evaluate each criterion separately and create interview winning responses.

 

Please feel free to visit their website at www.clientcentric.com.au

Or alternatively, email us at info@clientcentric.com.au

Resume and Cover Letter Writing Services Brisbane


With hundreds of resumes to plough through, an employer won’t initially spend more than about 30 seconds looking at each individual resume. The secret of our resume service lies in knowing what to include, what not to include, and what kind of a spin to put on your resume, to ensure your resume will stand out from the crowd – to give you the very best possible chance of getting the job you want. There really is no substitute for taking advantage of in-depth professional experience and expertise.

Don’t risk having your CV thrown into the rubbish bin because it failed to impress. We will write and design you a professionally written resume and cover letter that will make you stand out with an eye catching design and punchy content!

We will highlight your strengths and weaknesses like no other. The professionally written resume’s and covers letters that we create for our clients will ensure the recruitment consultant and hiring manager will want to continue reading more!
A cover letter is a very important aspect of the job application process and can be the difference between going into the bin and obtaining an interview.
Applying for a job that has key selection criteria? Not a problem. With different ways to respond key selection criteria’s can be very difficult to do. Not to mention the time it takes to write, edit and format each response. We evaluate each criterion separately and create interview winning responses.

 

When should i expect to receive it?

You can expect to receive your new resume and cover letter within a week and half. During that period we also send you a draft copy for your review to see if you would like any changes or additions made. Then we will make those changes and send it back to you.

 

 

Please feel free to visit our website at www.clientcentric.com.au

Or alternatively, email us at info@clientcentric.com.au

Resume and Cover Letter Writing Services Sydney


With hundreds of resumes to plough through, an employer won’t initially spend more than about 30 seconds looking at each individual resume. The secret of our resume service lies in knowing what to include, what not to include, and what kind of a spin to put on your resume, to ensure your resume will stand out from the crowd – to give you the very best possible chance of getting the job you want. There really is no substitute for taking advantage of in-depth professional experience and expertise.

Don’t risk having your CV thrown into the rubbish bin because it failed to impress. We will write and design you a professionally written resume and cover letter that will make you stand out with an eye catching design and punchy content!

We will highlight your strengths and weaknesses like no other. The professionally written resume’s and covers letters that we create for our clients will ensure the recruitment consultant and hiring manager will want to continue reading more!
A cover letter is a very important aspect of the job application process and can be the difference between going into the bin and obtaining an interview.
Applying for a job that has key selection criteria? Not a problem. With different ways to respond key selection criteria’s can be very difficult to do. Not to mention the time it takes to write, edit and format each response. We evaluate each criterion separately and create interview winning responses.

 

Please feel free to visit our website at www.clientcentric.com.au

Or alternatively, email us at info@clientcentric.com.au

Resume and Cover Letter Writing Services Perth


With hundreds of resumes to plough through, an employer won’t initially spend more than about 30 seconds looking at each individual resume. The secret of our resume service lies in knowing what to include, what not to include, and what kind of a spin to put on your resume, to ensure your resume will stand out from the crowd – to give you the very best possible chance of getting the job you want. There really is no substitute for taking advantage of in-depth professional experience and expertise.

Don’t risk having your CV thrown into the rubbish bin because it failed to impress. We will write and design you a professionally written resume and cover letter that will make you stand out with an eye catching design and punchy content!

We will highlight your strengths and weaknesses like no other. The professionally written resume’s and covers letters that we create for our clients will ensure the recruitment consultant and hiring manager will want to continue reading more!
A cover letter is a very important aspect of the job application process and can be the difference between going into the bin and obtaining an interview.
Applying for a job that has key selection criteria? Not a problem. With different ways to respond key selection criteria’s can be very difficult to do. Not to mention the time it takes to write, edit and format each response. We evaluate each criterion separately and create interview winning responses.

 

Please feel free to visit our website at www.clientcentric.com.au

Or alternatively, email us at info@clientcentric.com.au

Resume and Cover Letter Writing Service Melbourne


With hundreds of resumes to plough through, an employer won’t initially spend more than about 30 seconds looking at each individual resume. The secret of our resume service lies in knowing what to include, what not to include, and what kind of a spin to put on your resume, to ensure your resume will stand out from the crowd – to give you the very best possible chance of getting the job you want. There really is no substitute for taking advantage of in-depth professional experience and expertise.

Don’t risk having your CV thrown into the rubbish bin because it failed to impress. We will write and design you a professionally written resume and cover letter that will make you stand out with an eye catching design and punchy content!

We will highlight your strengths and weaknesses like no other. The professionally written resume’s and covers letters that we create for our clients will ensure the recruitment consultant and hiring manager will want to continue reading more!
A cover letter is a very important aspect of the job application process and can be the difference between going into the bin and obtaining an interview.
Applying for a job that has key selection criteria? Not a problem. With different ways to respond key selection criteria’s can be very difficult to do. Not to mention the time it takes to write, edit and format each response. We evaluate each criterion separately and create interview winning responses.

 

 

Please feel free to visit our website at www.clientcentric.com.au

 

Or alternatively, email us at info@clientcentric.com.au

 

From the classroom to the workplace: Peer Pressure



According to Wikipedia, the free encyclopedia, ‘peer pressure’ can be defined as the influence that a peer group, observers or an individual exerts that encourages others to change their attitudesvalues, or behaviors to conform the group norms.

A person affected by peer pressure may or may not want to belong to these groups or norms. Generally peer pressure is assumed to be only centrally located in the classroom between minors, but unfortunately this isn’t the case. Workplaces today are becoming more and more team focused and generally an employer will hire staff with similar values and attitudes which thus make up a “corporate culture” and all the employees share in that culture. But when a staff member comes on board and finds it difficult to mellow in to that culture and then starts feeling pressured to do so, for example being invited out for “regular Friday evening drinks” or taking part in lotto syndicates. So peer pressure doesn’t just stop in the classroom, unfortunately it extends into the workplace too.

The sad thing is, employees, may feel that are obligated to perform things out of what they are comfortable doing, and like I said earlier, it may be Friday night drinks or a male/female colleague asking you out on a date. Peer pressure generally occurs when the fine line between ‘professional’ and ‘personal’ become blurred.

The unfortunate thing is that peer pressure at work is hard to identify and there are no laws against ‘workplace cultures and norms” so simply put, if you are having trouble fitting in with your colleagues and are finding yourself succumbing to peer pressure, either speak directly with your manager in a confidential setting, or start looking for another job.

————

Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specializing in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Who comes first: the client or their concerned parents?


The reason why I have decided to write on this topic is because as career counsellors and employment consultants, we face the dilemma when working with our younger clients keeping their interests in check and that of their parents who have been given consent to be part of the assessment and job searching process. Being client centred means that the client is the focal point, the person who we are servicing and case managing. Client centred or otherwise known as “person-centred”  is the idea of being client-centred in our approach to assessment.

This comes from the work of Carl Rogers, a very influential person in the psychology field throughout the mid 20th century.  The general approach back then were driven models of psychology and therapy, where the cousellor or therapist would intervene with  theory-laden questions, interpretations, diagnoses and prognoses, which is essentially setting a direction for the client. Carl proposed a client-centred approach, where  a way of working where the counsellor is non-directive, working only with what the client brings to the relationship between counsellor and client. Ultimately it is the client who decides what direction in their career development they wish to take and the counsellor/employment consultant’s role is to facilitate that.

So to answer the question who comes first, the client or their concerned parents? Well ultimately the client comes first but the consultant is only their to facilitate the counselling process and if the client wishes to have their parents input, then really this cannot be avoided as it is in the client’s wishes.

————

Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Our Resume and Cover Letter Writing Service – Client Centric Executive Employment Solutions


Don’t risk having your CV thrown into the rubbish bin because it failed to impress. We will write and design you a professionally written resume and cover letter that will make you stand out with an eye catching design and punchy content!

We will highlight your strengths and weaknesses like no other. The professionally written resume’s and covers letters that we create for our clients will ensure the recruitment consultant and hiring manager will want to continue reading more!
A cover letter is a very important aspect of the job application process and can be the difference between going into the bin and obtaining an interview.
Applying for a job that has key selection criteria? Not a problem. With different ways to respond key selection criteria’s can be very difficult to do. Not to mention the time it takes to write, edit and format each response. We evaluate each criterion separately and create interview winning responses.

What is the Pricing & Fee Structure?

Packages:    Ruby – $220     Bronze – $250     Silver – $420     Gold – $550
Resume    YES     YES     YES YES
Cover Letter    YES     YES     YES YES
Selection Criteria    NO     YES     YES YES
LinkedIn Profile    NO     NO     YES YES
10 Job Applications    NO     NO      NO YES

When should i expect to recieve it?

You can expect to recieve your new resume and cover letter within a week and half. During that period we also send you a draft copy for your review to see if you would like any changes or addtions made. Then we will make those changes and send it back to you.

————

Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Hiring People with Aspergers Syndrome – What you need to know.


Asperger’s syndrome is often referred to as higher functioning autism since a person with Asperger’s syndrome shares similar traits to those with autism. They may also have exceptional skill or talent in a specific area. As a result, people with Asperger’s syndrome are often viewed as eccentric or odd, which can have an effect on personal relationships, as well as employment.

Symptoms and characteristics

People with Asperger’s syndrome have difficulties with social skills, transitions or changes and prefer sameness. They often have obsessive routines and may be preoccupied with a particular subject of interest. They may have a great deal of difficulty reading another person’s body language and very often people with Asperger’s syndrome have difficulty determining proper personal space, for example standing too close to someone.

People with Asperger’s typically have intellectual impairments which affect their social, family and work life. They also may have problems with language and be unable to speak or speak unusually.

People with Asperger’s syndrome are often overly sensitive to sounds, tastes, smells and sights. They may prefer soft clothing, certain foods and be bothered by sounds or lights no one else seems to hear or see. Many of the behaviours that seem odd or unusual are due to neurological differences and not the result of intentional rudeness.

Social skill difficulties stem from an inability to read others and may include:

  • One way interaction – sometimes when talking with them you may feel you are having a one sided conversation and its often related to a strong area of interest of Client name’s.
  • Avoiding eye contact – majority of the time they may not maintain eye contact with you.
  • His/her inability to read body language – this is our non-verbal communication (ie. You may be appearing busy by looking away, which will signal to most people you need to get on with work. But they won’t be able to read this so you’ll need to tell him/her straight up.

People with autism tend to require structure and routine in order to learn new skills and to perform well at work.

When overwhelmed or stressed, they may demonstrate repetitive behaviours, for example, become preoccupied with particular narrow subjects, unusual objects or engage in stereotyped or repetitive movements such as hand flapping. This is observed as a means of coping with his/her difficulties.

Remember that people with Aspergers Syndrome tend to exhibit exceptional knowledge or talent in specific areas and is exceptionally well at problem solving and detail oriented work; however they may still remain impaired in all key areas of development including social skill difficulties and the need for sameness and routine.

————

Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

All Jobs Resume Writing Services have changed to Client Centric – Executive Employment Solutions


We are proud to announce that All Jobs Resume Writing Services have changed name to Client Centric – Executive Employment Solutions and our new website can be found at www.clientcentric.com.au 

We are offering the following services:

Resume, Cover Letter & Selection Criteria Writing

Don’t risk having your CV thrown into the rubbish bin because it failed to impress. We will write and design you a professionally written resume and cover letter that will make you stand out with an eye catching design and punchy content!

We will highlight your strengths and weaknesses like no other. The professionally written resume’s and covers letters that we create for our clients will ensure the recruitment consultant and hiring manager will want to continue reading more!

A cover letter is a very important aspect of the job application process and can be the difference between going into the bin and obtaining an interview.

Applying for a job that has key selection criteria? Not a problem. With different ways to respond key selection criteria’s can be very difficult to do. Not to mention the time it takes to write, edit and format each response. We evaluate each criterion separately and create interview winning responses.

LinkedIn Profiling Service

LinkedIn is a professional networking website where you link with your co-workers past and present, join like-minded industry professionals to converse, share, and learn from industry specialists around the globe.

Recent sources reveal that 95% of the Fortune 500 are using LinkedIn to source talent for their organisations. Having an existence on LinkedIn will mean that career prospects will come looking for you. Make it easy for firms seeking individuals with your skills and talents to contact you and hire you!

We will create a LinkedIn profile that will be written in a way that will be found by the correct individuals. We use a number of approaches to take full advantage of the success of your LinkedIn profile as well as using keywords specific to your industry and career ambitions to make sure you are visible to thrilling new opportunities and have a professional online presence.

Job Application Services

We adopt a proactive approach to helping you get an interview from your new resume and cover letter by actively applying for jobs on your behalf. This then allows you to save time and the financial costs of having to apply for jobs on online via job search websites such as Seek.com.au andCareerone.com.au.

We search for suitable jobs that you have the particular skills and talents they need, find out exactly what the job will entail and tailor your cover letter accordingly and submit your application online.

This can be a standalone service or as a package with your new resume and cover letter.

————

Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

What Makes a Good Resume Stand Out?


Time and time again I have clients asking me that they apply for so many jobs but they never hear back from an employer. Some have even applied for jobs to only minutes later receive an email saying that their application has been unsuccessful. They then ask themselves “Did the employer even bother looking at my resume??” The unfortunate explanation is no they did not fully consider your resume because they would have been inundated with hundreds if not thousands of resumes put forward for the job but your resume did not make the cut.

So then what makes a good resume stand out from the rest? Well firstly it needs to captivate the audience. Your name should be large and the focal point at the top of your resume. Then underneath that should be a good summary about you and what you have to offer to an employer. This is the part where you sell yourself. That’s resume, writing a resume and applying for a job is a selling game. You are the product. You also are the salesman.

A good salesman knows his products. He knows the ins and outs. He is prepared for whatever question comes his way and ready for any form of criticism. He believes in product is firm in the belief that his product is one of the best.

So there is your answer. A good resume is one that sells you to the employer. That’s what will make you stand out from the rest because most people simply do not know how to sell themselves and that is where the people who get the jobs succeed in life. They know how to sell themselves.

————

Author: Matthew Coppola,  Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Ways to find a job by Cold Canvassing employers



Many job opportunities are never advertised. It’s been estimated that more than half of positions vacant in Australia are filled through an informal network rather than formally advertised. Often called the “hidden job market”, these jobs can only be accessed through networking or cold calling. These techniques are among the most powerful and effective way of finding a job, and planning and practice will increase your confidence.

Once you know what industry or type of job you want to do, thorough research is called for. Make some notes about what you already know about the industry or type of job you would like. A second list might be made up of what you don’t yet know but need to find out. The information you need includes:

  • Where is the industry or job type geographically located? Would you have to relocate to work in this area?
  • Is this industry growing or shrinking? Is this a high-demand occupation or are unemployment rates high?
  • Which companies are the major “players” in the industry?
  • Is there a professional association that represents this industry or this group of workers?
  • Are there related occupations that face skill shortages?
  • Are formal qualifications required to work in this industry or occupation?
  • Where will you find these types of jobs? Only in large corporations, or in small businesses as well?
  • Are these types of vacancies generally filled by recruitment agencies or directly by the companies?

This may seem a daunting list, but reading the employment sections of the major newspapers over a period of weeks can often provide a good feel for this information. Your local library may keep back copies of newspapers. If there’s a professional association for the industry or occupation, call or visit and ask for or buy copies of the trade journal. If you’re at university or high school, make use of your career guidance services. You’re already using the Internet: make full use of its potential for research. It’s worth taking some time to explore different search engines and how to refine your search for information. Yellow Pages directories are a good starting point for identifying names and locations of companies.

Finish this process by compiling a list of the companies you want to work for. It might be the specific department of a single company or your list might include every company in the industry that is located within a 20 km radius of home.

Research the companies

Next, find out everything you can about your target companies: their product lines, competitors, prices, growth prospects, organisational structure, employment policies, key staff and overseas trends and developments which may effect local operations.

You can find this information in places like:

  • annual reports;
  • customer newsletters;
  • trade magazines;
  • product brochures and catalogues;
  • sales representatives.

The best option is speaking in person to someone who works there or knows someone who does. This is where your personal contact list will be vital.

Attend conferences, seminars and trade shows
Trade shows are a showcase for companies in your industry of interest. They’ll give you a good feel for corporate size, culture, reputation and you can have a chat with representatives of each company.

Seminars and conferences provide valuable opportunities for informally meeting people who are already working in the industry. These are most likely in professional occupations and they are often expensive. They are worthwhile as long as you’re willing and able to “work the room.”

The meeting approach

You:  “Hello Fiona. I’m Roger Smart. I was really interested in your presentation this morning. I’m about to graduate from the editing course at X university/I’m looking to move from a career in marketing into the publishing business. I understand that Context Publishing is a big client of yours. I’m really interested in working for Context, and I’d love to know more about them from an insider’s point of view. It might not be the best time now, but is there a chance we could arrange to talk further?”

List personal contacts

Co-workers (past and present), neighbours, previous employers, family members, friends, your professional advisors, lecturers, sporting buddies, suppliers and customers can all be the start of your contacts list. (Some of these relationships may be sensitive, particularly if you are already working and your employer doesn’t know you’re looking for another position.) Get in touch with your contacts and ask if they can help directly or by referring you to someone they know who can.

Use your contacts to explore opportunities and to gather more information. Asking outright for a job can put a contact in an embarrassing position. It’s more appropriate to ask them for their advice: “John, I’m interested in moving into the publishing industry — do you know anyone I should be talking to?”. If John can suggest someone, ask if you can use his name when you introduce yourself. Always remember that your contacts are doing you a favour by introducing you to other people and that your conduct will reflect on them.

Be as specific as you can. For example:

  • “Do you know anyone who works for Optus?”
  • “Do you know anyone who works as a fitter and turner?”
  • “I’m looking for a job in advertising. Do you know anyone who works in that field?”

“I have excellent keyboard skills and I’m familiar with computers. I have three years experience as a receptionist. I want to use these skills in a customer service job. Can you give me any advice, or do you know anyone who might be able to help?”

Ask for the job

Cold calling still means ringing strangers and asking for a job. You’ll be better equipped to do this once you’re armed with a good knowledge of the industry or company.

  • Know the name and title of the person who has the power to hire you.
  • Rehearse your opening line, including demonstrating your knowledge of and specific interest in that company.
  • Mention how you can benefit the company.

Depending on the type of work, your goal in making a call may be to organise a visit or to send your CV, which you then follow up. Your research should have revealed what is the more effective strategy for the industry and job you are chasing.

Keep a record
Keep a record of all the contacts you make. This record could be as elaborate as creating a database or a Word macro on your home computer or laptop or as simple as an exercise book, ruled into columns. How you do it isn’t nearly as important as keeping your records accurate.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing Services, Cover Letter Writing, LinkedIn Profiles, Addressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

The trends putting intelligence back into business


3d small people - there is an ideaAccording to Gartner, the business intelligence market (including data warehouses and CRM analytics) is growing nine percent per year. While it was worth $57 billion at the end of 2010, it will surge to $81 billion by 2014 and as high as $136 billion by 2020. Rather remarkable, isn’t it? What’s driving this growth is the search for improvements in performance, and a change in thinking around people, processes and systems.  Let’s take a look at three major trends supporting the BI boom.

1.  Big Data. Smart data.

Big data – an over-hyped buzzword?  Well, the jury is still out on that. But what’s certain, is that the big data bubble has focused businesses perspective on data, and driven them to re-examine who their customer is and how they can continue to deliver what they want.

Due to the inefficiencies and cost associated, it is not feasible to capture and analyse all the customer data available, and then deliver insight as well.  Location data, blogs, purchase data, weather data, sensor data, social network data… what is available for capture to organisations is immense and requires exceptional technologies to efficiently process the large quantities within an acceptable timeframe.  What businesses are now doing is taking the first steps towards mastering big data analytics (although mastering is probably the wrong word; more like ‘lassoing’).  The big data bubble is creating a renewed and necessary drive by organisations to understand what data is actually going to impact on their business, what data can be accessed and manipulated into actionable outputs, and how they can get true return on investment from their systems.

Businesses that are setting clearer objectives, keeping data more organised and starting with smaller pieces of the puzzle, will be better placed to transform their big data into smart data.

2.  Introducing BI for the next generation – Self-Service.

By far one of the fastest growing trends is the ICT department’s relinquishment of the title as gate keeper to information.  By providing end users with more visibility and access to data means analytical reporting and information has become the foundation for operational decisions and applications. This is causing a distributed BI landscape that is making the data warehouse concept much less prevalent, though challenges arise in how we manage this environment without going back to the spreadmart world of yesteryear.  The one thing that’s for certain, it’s keeping happy the research-focused, tech dependent, outcome driven next generation of our workforce.

3.  The whole truth and nothing but the truth, Master Data Management (MDM).

MDM is a suite of business focused processes, procedures and standards, and technology that aims to improve the quality of data to bring control of high-value data assets back to the business.  Essentially, it’s about finding the truth – a single source of high quality, consistent data made contextually relevant across the organisation.  This is perhaps the trend becoming most critical to organisations, particularly in sectors such as mining, oil & gas, and energy, where the ability to guarantee the accuracy of management reports, operational transactions and system information is crucial to maintaining health and safe practices.  Businesses looking to improve their master data need to first ensure there is the correct level of business engagement and enabling technologies to easily manage, cleanse and control the data.

Although the themes that are driving these BI trends are not new, there have been step-change movements in the last two to three years – and many organisations are still only in the early stages of adoption. These trends will continue to evolve at a rapid pace, further highlighting the need for organisations to be clear in identifying what the business drivers are for the BI initiatives.

I outlined a couple more top trends in my recent white paper, “Top 5 business intelligence trends in 2013: enabling insights from anywhere, anytime, in real time.”

ABOUT THE AUTHOR

James Bashworth is the Practice Lead for Business Intelligence at Velrada and a Senior Consultant with over ten years’ of experience in delivery of Business Intelligence, Data Governance, Architecture and Business Analysis services. James has worked internationally around Europe and Australia, in sectors that include resources, government and financial services.

In addition to being a certified Microsoft Business Intelligence specialist James is also a distinguished Microsoft Virtual Technology Solutions Professional (vTSP), a position held by a select few in Australia. As a vTSP, Microsoft leverages James’ expertise to consult on BI strategy, architecture, business requirements and solution definition, in support of key client objectives.

Just add egg: What successful Project Managers can learn from Betty Crocker Written by Andrew Fisher of Velrada


BettyCrockerLogoYes, I am indeed talking about the Betty Crocker who makes cake mixes; the packets you sneak off the shelf into your trolley, mix in a bowl with water and an egg, toss it in the oven, then smile like the Cheshire cat as your guests tuck into your perfect, velvety creation and coo about “how much effort you’ve gone to…”.

Now, the fact that I allow my guests to think I deserve a place on the next round of Masterchef is not the point of this post.

The point, lies in the egg.  Let me explain…

In 1952, General Mills (owner of Betty Crocker) released Betty’s first cake mix.  The business world was abuzz with what was thought would revolutionise the way people baked and would fast become “the next big thing”.  But when sales didn’t take off, the execs hired business psychologists to conduct research to find the source of the problem.  And the problem, according to the experts, was the egg.

At a breakthrough focus group, it emerged that housewives felt that they were cutting too many corners; they felt guilty, almost as if they werecheating,because the products were just too easy. In response to this, Betty Crocker’s business psychologists came up with a plan… they took out the egg.  Yes, they simply removed the powdered egg from the mix, put an instruction on the packet that the housewife should add one freshly beaten egg, and suddenly the product began flying off the shelves. Today, amazingly, we still have to add that darn egg.

So, what can we, as successful Project Managers, learn from Betty Crocker’s story?

1.  Understand the user experience

Often what seems obvious to management or decision makers is very different to the end users.  Be thorough in your analysis, facilitate open discussions and assume nothing!

Don’t underestimate the value placed by a person on their role and their processes.

Enabling the housewife to add eggs made the process feel more authentic and so enabling her to feel successful as a homemaker and cook.  A small change in the workplace can make a big difference to employee feelings of stability and security.  Be perceptive, monitor behaviour and closely manage change.

2.  Involvement is critical

Greater client involvement, across all key sects of the business, increases their buy-in and therefore their sense of loyalty and ownership of the product.  If you want real business adoption, think about how you are involving the user and leaving them feeling engaged.

3.  Be adaptable

It’s not enough simply creating a goal, developing a plan and executing it.  Business and market conditions are often variable, especially during the course of large-scale projects.  Project managers should frequently review and revise the project plan, to ensure team learnings are integrated along the way and performance remains on track to meet the greater objectives.

And next time you’re rolling out a project, remember the story of Betty Crocker’s egg. She’s proven that if you can always keep the end user in mind, you can have your cake and eat it too.

ABOUT THE AUTHOR

Andrew Fisher is the Information Management Director at Velrada, and has over 20 years of experience in ICT enabled IM transformation project work. Andrew has a strong consulting and services delivery expertise across specialities such as Portals & Collaboration, Information Management, Enterprise Content Management, and Document and Records Management. He is currently leading a team to implement a number of integrated case management and business intelligence solutions in both the public and private sectors.

What Does The “Generation Gap” Mean?



The phrase “generation gap” implies that a great chasm exists between the old and the young, and that it must be immensely difficult to overcome. Kingsley Davis first wrote about it (in a business sense) in 1940. He thought that rapid social change was responsible for this parent-child-youth type of conflict. His initial article spurred a massive amount of research about the generation gap, with a range of results.

There is a perception that one generation is vastly different from the other in terms of values, attitudes, and lifestyle; that cross-generationally, we do not have things in common. When we step back and really examine the situation however, although the conditions do exist, they are actually not that common. What we see are the ways that previous generations have great influence on younger generations despite also having differences, and the ongoing idea that each generation cannot possibly meet the needs of the other.

As a result, we need to view the gap as something that is far shallower and less confrontational than the media or business writers generally portray. In reality, both in the workplace and at home, there is lots of reciprocity between the generations, especially once they come to know and understand one another, even just a little.

The presence of difference comes out of several things that we know for sure. For example, there are currently four, and sometimes even five generations, working in one place. Each generation has specific defining characteristics about how they approach life, not just work.

Here is the breakdown:

Silent Generation (sometimes called Radio Babies), born 1930-1945.
Baby Boomers, born 1946-1964 in the US, to 1966 in Canada, to 1971 in the United Kingdom.
Generation X, born 1965-1976.
Generation Y, born 1977-1985.
Millennials, born 1986 and later.

There was a period in the late 1990s when managers would hire just about anyone with a heartbeat to fill a position. At that time, the United States was short approximately three to four million workers. By 2010, they will be short 10 million workers because the shift of Baby Boomers out of the workforce will continue, and there are far less people coming behind them.

In addition to what is a purely physical numbers game, there are other things to consider. About 80% of people in the workforce don’t want to go to work at the beginning of their workweek, and 97% of them would change occupations if they became financially independent.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Don’t Gossip at Work


Let’s face it. We all love a good gossiping session. We love to talk about what other people are doing or what they have done when it has nothing to do with us. It is what workers do when they have nothing better else to do or they are in a mindless job. Because they are in a job that doesn’t require much thinking, they need something to stimulate their brain and so they occupy themselves with innate chatter and malicious stories.

The problem is, if you find yourself in a gossiping session and you don’t join in, your coworkers may see you as stuck up or taking sides. But really, the gossiping needs to stop with you. If you see something or hear something, don’t spread the gossip at all. And if you find yourself in a gossiping session, look as though you are gossiping without ever doing it. Don’t add to the conversation just say “Oh ok, I didn’t know that” and leave it there.

The problem with gossiping is not only that it can all be false information and is far from the truth, but if others see that you are gossiping, they are less likely to trust you. But if you don’t go about spreading gossip, your colleagues will see you as a loyal friend and someone that they can confide in and who wont go about spreading the information.

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Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Why Being Attractive Get’s You Further in Your Career



There is no question about it, and statistics will back it up, good looking and handsome people get on better with other people than those not so fortunate in the looks department. The better looking you are, the less harder you have to work to make friends. Let’s face it, guys would you rather take Susan Boyle out on a date or Megan Fox? And girls would you say yes to going out on a date with Johnny Depp or Steve Tyler? I rest my case.

Now attractiveness is very hard to define, and we all have different perceptions as to what we see as attractive. If we ignore the obvious impairments such as big noses and buck teeth, all of which can be corrected with a trip to the dentist or plastic surgeon, is difficult to define. Then there are some people like Julia Roberts and Sean Penn who aren’t exactly classically good looking, but we find them attractive due to their charm, magnetism and charisma. They have presence and personality that grabs your attention.

You too must have these non-physical attributes and qualities that are attractive. Besides they are much easier to obtain then looks anyway. Looks are superficial and most people can see past them. But if they look past your looks and see that your personality isn’t so good looking, it wont work in your favour at all,  no matter how many blessings you’ve been given in the looks department. Dress well, have good grooming, and cultivate a smile. Not much to ask for to give yourself a boost in being attractive to your colleagues and clients. Looks are all in the smile and the eyes.

Do you slouch at work? Look scruffy? If so, you need to change. When walking around the office and to a meeting, stand erect, proud and assured. Give a firm handshake. Show your confident and happy to be wherever you are. Then your colleagues and clients will gain trust and confidence in you. This is what it means to be attractive. Not looking exactly like Brad Pitt or Michael Buble. Just walk and talk like them!

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Getting Angry at Work Just Isn’t Worth It!


oo many people are angry at work. Workplace violence is an extreme example. Even short of violence, every day you see managers and co-workers who are mad at each other, their co-workers, their employees, their bosses, their customers, the company, and the world itself.

Anger interferes with teamwork and productivity. It also creates an environment that is negative, hostile, and frightening. Companies face legal pressures to prevent this type of environment and from employees’ points of view, anger takes the fun out of work. Because anger is a natural emotion, it would be unrealistic to ask people not to feel it. Instead, the goal is to help – and sometimes, require – that people deal with their anger less aggressively and more appropriately.

Problems don’t come from anger. Problems come from the negative ways people express anger.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Why Your Goals Should Be S.M.A.R.T



Establishing clear goals in writing is the responsibility of managers and their superiors, and of managers and their staff. This should occur at least annually, and should be aligned with the company’s corporate mission and strategic plan. The way we word our goals is the biggest factor in helping us achieve them. And some smart person has come up with an acronym to help us remember these characteristics. Goals should be SMART!

S=SPECIFIC
When we make our goals too general we aren’t able to visualize them, and if we can’t see them, we have a hard time devoting our efforts toward reaching them. We are more apt to do a good job of redecorating the bathroom if we have a picture in our mind of how it will look when it’s done.
M=MEASURABLE
If we can’t measure a goal, we have no idea how close we are getting to reaching it, and that can be de-motivating. For example, you have decided you will save some money from every pay check in order to take a vacation this summer. But if you don’t set a specific amount each pay, and you don’t have an amount you want to reach, you are less apt to put the money away.
A=ATTAINABLE/ACHIEVABLE
We sometimes think that we should set high targets or goals for ourselves, in order to grow and stretch. Well, we do want to grow and stretch, but if we set goals that aren’t do-able, we soon get discouraged and we stop trying. The really high achievers in the world know this. They set goals that they know they can reach, and when they get there, they set another goal they know they can reach. They climb the mountain one foot at a time.
R=RELEVANT
Goals have to make sense, and have some importance, or they will soon be discarded. Set goals that make sense to you.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

How to Write a Resume Concisely and Clearly


All writing should be clear, concise, and correct. Good writers use plain language to express clear meaning. They write in a simple style that uses every day words. They do not use showy words and ambiguous expressions in an effort to dazzle or confuse readers. They write to express ideas, not to impress others. What do you think this manager meant in the following message?

Personnel assigned vehicular space in the adjacent areas are hereby advised that utilization will be suspended temporarily Friday morning.

You would probably have to read that sentence several times before you understand that you are being advised not to park in the lot next door on Friday morning. Clear messages contain words that are familiar and meaningful to the reader. Whenever possible, use short, common, simple words to say what you mean. This applies not only to resume writing, but also email etiquette and letter writing.

Don’t be redundant.

Have you ever seen a sentence like, “I watched the colorful sun set in the west,” or, “I took off the purple colored shirt”? Now, if the sun were setting in the east, that would be something to comment on, but we all know that the sun sets in the west. Likewise, you can safely assume that your readers know that purple is a color.

Similarly, watch out for words that mean the same in your resume: “We drained and emptied the tank,” could be replaced by, “We emptied the tank.”

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I am an experienced and qualified Employment Consultant. I provide assistance with tailored professional resumes, customised cover letters, key selection criteria responses and keyword optimised LinkedIn profiles.

All of my work is not only professionally written and edited but also has a unique design,  making sure that your job application will stand out from the rest. I work with clients all across Australia including Perth, Melbourne, Sydney, Brisbane, Darwin, Hobart and Adelaide. Having a professionally written resume will ensure your CV stays ahead of the rest. Contact me today to find out how I can help you land your dream job.

Please feel free to email me at info@matthewcoppola.com or call me on 0415 559 233.

Is It Good to Include a Summary for Each Employer you Worked for?


In every resume there is a part of it set aside for employment history, this includes employer name, their email address, your job title, duration worked and job responsibilities and key achievements if applicable. However it doesn’t stop there. In the resumes I write for clients, I include a summary which I put before the list of job responsibilities/key achievements. It looks something like this:

Workfind is contracted by the Commonwealth Government to provide assistance for unemployed people, particularly those who are long-term unemployed and receive income support payments via Centrelink. My role as Recruitment Consultant was to canvass employers and meet with…

The reason why I put this in my resumes is that it helps the understand better about the company the jobseeker worked for and how their role fitted in with the whole picture. It also shows that the jobseeker respects and appreciates the employer they worked for and what kind of business they are in. Ask any employer and they will tell you that they really appreciate it when a candidate shows personal interest in not only the role but also the company they are applying for work with. This is helped by the candidate doing previous research before hand about the company, when it started, their products/services and market/s they sell to.

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Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.


Matthew J. Coppola

One thing I have learnt in my career is that arguing with someone, especially when you know all too well that your right, just does not work. I’m not referring only to your colleagues, but also to senior level management, key stakeholders and your clients. There may be a number of instances when your at work, and you completely disagree with what someone says or proposes to do and vice versa.

Unfortunately in our society, people have adopted this attitude that the world revolves around themselves and that admitting to being in the wrong displays a sense of weakness. Therefore naturally what do we do? Well we argue back ofcourse! This creates tension and distrust in the office making it ever more difficult to work further with someone you have had a disagreement with and both parties remain stubborn.

Is it really worth arguing at work with someone? Really? Is…

View original post 240 more words

Why do we need a resume?


For the most of us, unless we own a business or work in the entertainment/arts industry, need a resume. According to Wikipedia, a resume can be defined as  a document used by persons to present their backgrounds and skills, with the intention of gaining employment with a prospective employer. So someone might start a business, now to cope with the increasing demand for their business will hire staff. To hire the right staff, the employer wants to make sure they know what they’re doing. For example the job might be for a printer operator. Now this kind of job requires skills, and depending on the complexity and level of supervision in the role, will also require some degree of experience performing similar duties. Different professions and trades have different styles of resumes used. For example, a resume for a computer programmer would have a separate page outlining the software programs and languages including months/years of experience the jobseeker has had. But a business development executive would have their resume written in a way which focuses on sales targets reached and clients worked with.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Why it isn’t worth arguing at work


One thing I have learnt in my career is that arguing with someone, especially when you know all too well that your right, just does not work. I’m not referring only to your colleagues, but also to senior level management, key stakeholders and your clients. There may be a number of instances when your at work, and you completely disagree with what someone says or proposes to do and vice versa.

Unfortunately in our society, people have adopted this attitude that the world revolves around themselves and that admitting to being in the wrong displays a sense of weakness. Therefore naturally what do we do? Well we argue back ofcourse! This creates tension and distrust in the office making it ever more difficult to work further with someone you have had a disagreement with and both parties remain stubborn.

Is it really worth arguing at work with someone? Really? Is it? Well, the short terms gains may be you prove the other person wrong and you walk away with your head held high. But there are no long term gains. Do you think that person who you humiliated and proved wrong by arguing with them, is going to back you up when the boss asks for referrals for a promotion? Well, unlikely.

Dale Carnegie once said in his book How to Win Friends and Influence People:

“A man convinced against his will, is of the same opinion still”

Even if you prove to someone that they are wrong, but more importantly you do it against their will by arguing, they will still walk away thinking that they were still in the right. It really isn’t worth arguing,. You end up making the other person even more convinced than ever, that they were right.

So, what should you do instead of arguing? Well firstly hear the other person out. Commend them on their idea/opinion/plan whatever it may be. That is, acknowledge them. Then say that adding on from what they say, you feel/believe (not your opinion is) that…….then say but I could be wrong, I usually am. And there you have it, humility shown at its finest. The other person will see the humility shown and you have already boosted their ego by actually acknowledging them, therefore they will be more likely to hear your opinion and may even be persuaded.

2012 in review


The WordPress.com stats helper monkeys prepared a 2012 annual report for this blog.

Here’s an excerpt:

600 people reached the top of Mt. Everest in 2012. This blog got about 7,200 views in 2012. If every person who reached the top of Mt. Everest viewed this blog, it would have taken 12 years to get that many views.

Click here to see the complete report.

Why we feel nervous on the first day of a new job, by Matthew Coppola



Yesterday I started my first day on the job at a job find company in Victoria. Although it was only an internal transfer for the same position with the same company, I still felt nervous, timid and shy around my new fellow colleagues. I understand now just what its like for my job seekers when they start a new job. The emotions that they would be going through and how hard it can be to get back into the workforce especially if they have been out of work for quite some time. It is a big change and can be a stressful period in ones life.  Similar to the emotions involved in moving houses, changing jobs is just as stressful, if not worse. But why is it that we feel nervous on the first day on the job?

There are number of reasons why we feel nervous on the first day of our new job. Even today I had first hand experience with what it felt like to start working in a new office with new coworkers I have never met before until today. It was extremely nerve racking. I made the biggest mistake in the beginning. I accidentally arrived to work late and so I was stressed in the morning to begin with. I now see why it is extremely important to go visit the new workplace before a job start, say the day before, so then in the morning you wont be stressed and will know exactly how long it will take to get to work and where to park. But thankfully I soon forgot about being late after apologizing and explaining my reason why. I was also nervous because everyone knew eachother and they had built up this team culture and felt so comfortable around eachother. But I realized that they werent going to change to fit in with me. I had to change to fit in with them. I made sure that I introduced myself to everyone in the office and that I joined in with conversation and laughter the team were having. Because I made the effort to be part of their team culture, they made the effort to warmly welcome me.

Then by the end of the day it struck me! I finally realized why we always feel nervous when starting a new job. Its because it means change for us and moving away from what we are familiar with. In Psychology, we learn that the brain loves the familiar. When we move out of our comfort zone it can create a real shock to our brain. For instance, why is it that we always feel comfortable in our own bed then in someone else? And its for that very reason. So to really overcome the tensions and anxieties in starting a new job, we need to make an earnest effort to get to know our fellow colleagues and show interest in the workplace environment and culture.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Why you need to be passionate about your job to succeed, by Matthew Coppola



I have been working for an employment services organisation for over 7 months now, and just recently I was offered an internal transfer to another office within the company over in Melbourne. But to ensure that my transition is as smooth as possible, in the last week working at my previous office in Perth, I had another employee who would be taking over my role to job shadow me. I thought this would be easy and I could teach someone the best of everything I knew, but how wrong was I.

The person job shadowing me had absolutely no interest what so ever in the job and the industry. It wasnt that they told me they werent interested, it was in their body language and the actions they made which made me come to the conclusion they werent interested in the job and hence would’nt perform once in the job.

Ill give you a bit of background about my job. I am an employment consultant for a Job Services Australia organisation. When a job seekers goes on welfare benefits, they are referred to a Job Services Australia organisation. My job is to reverse market job seekers based on their skills and experience, to suitable businesses, so then they can go off Centrelink benefits. Like most jobs, I have Key Performance Indicators (KPI’s) to meet. So you need to have self-discipline and personal drive so that you can place as many job seekers into employment and meet your KPI’s.

When I first started in this job, I was really passionate about placing people into employment. I also had the added pressure of meeting my KPI’s but I knew that placements would come after regular and quality reverse marketing. What has driven me to succeed is passion, dedication, self-discipline and just simply enjoying my job. Plus I want my career to stay in recruitment. But when I had this person job shadow me, she displayed none of those traits. Sure, she doesnt necessarily have to enjoy her job, but at least show some interest in the job.

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I am an experienced and qualified Employment Consultant. I provide assistance with tailored professional resumes, customised cover letters, key selection criteria responses and keyword optimised LinkedIn profiles.

All of my work is not only professionally written and edited but also has a unique design,  making sure that your job application will stand out from the rest. I work with clients all across Australia including Perth, Melbourne, Sydney, Brisbane, Darwin, Hobart and Adelaide. Having a professionally written resume will ensure your CV stays ahead of the rest. Contact me today to find out how I can help you land your dream job.

Please feel free to email me at info@matthewcoppola.com or call me on 0415 559 233.

Why do business development professionals struggle with administrative work?



Put me in the spotlight in front business professionals and I will flourish. Put me on the phone to a prospective client and I will organize a meeting with them. Put me in front of a client who wants to order 10 of your company’s product and I will persuade him to order twice as much. But put paperwork and administrative duties in front of me and I wont be able to cope. Does this sound like you?

If you answered yes, well your not alone! Most salespeople and business development professionals struggle at coping with admin work. This part of the gig usually makes up 30% of a salesperson’s role, however some positions may require more time depending on the industry and the level of compliance required.

Despite this being shortfall of most people in sales, it is something that needs to be done and unfortunately wont go away. I for myself will admit this is something I need to work on in my personal development including having effective time management skills. There are sales roles out there that do not require much administrative work, just as long as you can talk the talk, you will be fine. However, there are some jobs like I mentioned earlier which require more of your working week dedicated to administrative duties,. These can include positions in semi Government companies and also roles where everything needs to be documented and compliance is king.

But if you find yourself in a sales role where you are struggling with the level of administration work required, then it is best to resign and find another role which  you can sell and build business relationships till the cows come home and still be on top your admin work.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

What is Comprehensive Value Chain Analysis By Matthew Coppola


Comprehensive Value Chain Analysis

Do what you do best. Leave the rest to others.

What is involved in Value Chain Analysis?

Your organisation will most likely engage in two types of business activities. Firstly are the activities that are purely intended to meet your customers’ demands and secondly, are those that although may not be directly involved in the making of your firms’ product, still add to the effectiveness and efficiency of your organisation.

The value chain is concerned with all those activities which add value to your business and your customers.

Understanding the value chain and how it affects your organisation and ultimately your customers is critical in successfully delivering value. Everyone is involved in the value chain. Starting from your employees to supervisors to suppliers and ending at your customers.

Our Comprehensive Value Chain Analysis service involves a detailed and thorough examination of the business activities performed in your organisation.

We’ll discover which activities your firm has a competitive advantage in and which activities your firm should discontinue or outsource to another organisation.

What are the benefits?

The benefits to your business from our Comprehensive Value Chain Analysis can be:

  • Greater value added to your services
  • Improved efficiency and less redundancy
  • Stronger performing business operations and processes
  • Free flow of processes
  • Better understanding of end-to-end processes
  • Increased adaptability to change in the business environment
  • Better able to exceed the demands of your customers

What is Business Process Re-engineering? By Matthew Coppola


Business Process Re-engineering

Talk is good. Action is better.

Why should your organisation improve its business processes?

Business Processes Re-engineering can deliver greater value to your company.

Improvements to business processes will result in increased efficiency and effectiveness across the entire organisation from bottom up. Our skilled consultants will map out your firms’ processes and address all areas requiring change and improvement.

Rethinking about your businesses processes through business process change will add greater value to your business and end up with your customers being happier and more satisfied.

The below diagram explains our approach and how value can be delivered to your company from business process re-engineering:

The benefits to your company from our Business Process Reengineering service will be

  • Improved efficiency
  • Standardised processes
  • New and unique business concept
  • More value adding activities
  • Greater profit potential
  • Effective processes

What is Change Management? By Matthew Coppola



What is change management and why is it of benefit to your organisation?

Change management is a planned way of aligning people, organisations and processes from their current state to the ideal. Change is inevitable and must occur so organisations do not remain stagnant and continue pursuing the same activities all the time.

Increasing competition, government regulations and growing market forces spur change and the need to address these matters in business change is greater than ever.

Organisations must be capable of effecting change in order to succeed in the future.

What types of developments can be facilitated through change management? 

  • New product development
  • Mergers and acquisitions
  • Management changeover
  • Cost-cutting & Staff reductions
  • Employee resistances to change
  • Deployment of new technologies
  • Changes to business processes

Our skilled change managers will work alongside your management and staff to put into action business changes successfully, so your organisation remains constant and unwavering, ready to tackle the competition in a state of improved efficiency and superior abilities.

Contact us for a free consultation with one of our consultants today.

The following developments can be facilitated by our change management specialists:

  • New product development

Starting a new production line? Changing or removing products from a production line? Our change management specialists can facilitate this activity, ensuring products are adopted into the market smoothly, making certain that your organisation will cope with the change.

  • Mergers and acquisitions

Engaging in a merger with another company or acquiring other businesses? All levels of your company from bottom up, including management, staff and support systems will be affected in some way or another. Our change management specialists will align your staff and processes to meet the changes brought with a merger or acquisition.

  • Management changeover

A changeover of management in your company will likely bring new ideas, values, visions, processes and different ways of doing things. Our change specialists will guide your staff through the change, so they will be perfectly settled in with the new management arrangement.

  • Cost-cutting & Staff reductions

Organisations engaging in cost cutting and staff reductions experience a loss of employee morale and fear of loss of job among staff members, which results in less productive and unhappy workers. We can help by dampening the negative effect of job cutting throughout the whole organisation.

  • Employee resistances to change

Your employees may be happier doing the same things and will therefore resist or ignore any changes in your organisation. Our consultants can assist by facilitating in stages, the adoption of changes throughout all levels of your organisation.

  • Deployment of new technologies

The deployment of new technologies requires training and effective transition among all levels of your organisation. Our change managers are skilled in ensuring a smooth adoption of new technology in your organisation.

  • Changes to business processes

Our change management specialists can guide your staff and management to changes in your organisations business processes.

Perth Wedding Photography – Fotografia Coppola


 Looking for a photographer in Perth, Fremantle or the Swan Valley? Book now with the professional wedding photographers at Fotografia Coppola. We also provide corporate event and commercial photography services.

At Fotografia Coppola we know that your Wedding is one of the most important events in your life. That is why we believe that your wedding photographer (or wedding photographers) should be the best you can afford. You would not want to risk your special day by having a cheap wedding photographer and yet you want your photography to be affordable, especially if you are just starting out in life! Wedding photography is already perhaps one the most expensive costs for most couples starting out and we understand this! A Wedding can take many months of planning and preparation, so why risk using just any perth wedding photographer?

Fotografia Coppola will ensure that we capture the magic, the fun, the stunning wedding photos and all the ecstasy and emotion of your special day! Remember, only your wedding photographs, captured by your wedding photographer Giovanni Coppola will assure you of wedding day memories that will last you a lifetime. Fotografia Coppola prides itself on it’s unique, candid, reportage and creative style of coverage. By being unobtrusive, yet helping to choreograph your wedding photography at your chosen wedding venue or location in perth, we will ensure that you will get stunning wedding photos allowing you to relax and be yourself. Stunning wedding photographs begin with a brilliant perth wedding photographer who knows and understands your expectations, your culture and your values. Giovanni Coppola makes it a point to always meet and discuss your wedding, in detail, so that special day is captured in the best possible way.

Australia based professional photographer, Giovanni Coppola, is your perfect choice for weddings, special or corporate events in and around Perth. He is a great photographer who captures and documents your most unforgettable moments.

Our packages are designed to fit most wedding photography needs and allow your wedding photographer to give you what you want, yet at the same time we can tailor packages to suit your budget with a variety of albums, proof photos, photo books, magazine photo books, digital prints and other services.

Our packages are usually custom tailored for our clients. For this reason we recommend you come and see us so we can show you what your choices are and explain the album differences. We only use albums from seldex and jorgensenalbums which are recognized as some of the world’s best.

It is important to note that we are a husband and wife team and with all our weddings, so you will have TWO photographers at your wedding. Leanne, my wife, will also assist the bride and help choreograph the shots during the photo shoot. This gives you the variety of viewpoints from both a man and myself. We aim for candid and natural as well as romantic and artistic, but the choice is yours. At all times however we aim to shoot beautiful photos that are not cheesy and that you, your family and friends will love.

When you meet with us, there is no obligation on your part but we know you will be pleasantly surprised at what we offer. You can afford the best! Because our preference is to shoot, we have “attendance only” wedding photography packages (if you don’t want an album) as well as “attendance and album” wedding photography packages. Further, all of our album packages offer full coverage of up to 10 hours or more if required. As wedding photographers based in East Perth and servicing Perth and western Australia, we are able to make good use of our travel time and hence can pass on the savings.

We are also very happy to discuss your wedding planning/timing, location/s, and assist you in any way we can to make the most of your photography. As already stated, our preference and passion is to shoot! and in particular we like to photograph people, especially in a wedding setting. We are all about quality, service and stunning images that will have you and your friends go WOW! That’s what we are all about! We are available to meet any day or evening up till 8pm. We are based in East Perth, near the foreshore, not far from the tunnel. Easy to find!

Also, we would like to take this opportunity to bring to your attention as to why we stand out from other photographers:

  • Our passion is photographing weddings and we do it almost exclusively. We particularly like capturing those special and candid moments. If you like our images, you can expect a similar look and feel for your wedding photography. We look forward to showing you more of our work.
  • Two photographers is the minimum you will have covering your wedding. This means that not only are the key and classic shots of the day captured, but all the unseen moments in-between that one photographer simply cannot capture. We also have two other freelance photographers who assist us when and if required.
  • Leanne, my wife, also brings a woman’s point view to your photography. This adds variety to the style of your photos. Leanne also helps choreograph shots and assists the bride throughout the day. Leanne has done this many times and can be relied upon to help you throughout the day.
  • All of your photos will be fully edited and creatively ‘worked’ at no additional charge. We never deliver images straight out of the camera. We consider this to be a VERY important part of the creative process and we spend as much, if not more time, during post production as the actual wedding photography shoot. This is also an area where you, as the consumer need to be wary! Not all perth wedding photographers are the same. It would be very easy for cheaper photographers to cut corners here. Some for example will only edit those you select for your wedding album. Some will only edit those you select and pay for. Other wedding photographers may edit all the wedding photos, but they automate the process rather than pay attention to each individual photo. The danger here is that some photos which may look ordinary at first sight, can be turned into works of art through judicious cropping and careful editing. Hence, the amount of post production work we apply to our photos can greatly affect the quality of your wedding photographs. As wedding phgotographers who pride ourselves on quality and service, this is one area that we do not skimp. In fact, regardless of which package you choose, you will always get the same level of attention to detail and quality post production photoshop work.
  • We are a husband and wife team – therefore it is us who will be shooting your wedding. It is personal and because our name is involved, you can be assured of quality and service on your special wedding day.
  • We use only the best photographic equipment and Lenses made by Canon such as Canon 1D Mk IV and Canon 5D Mk 2. At any one time we may be carrying up to 9 lenses and three camera bodies so as to give us that special and creative look we are after. No other perth wedding photographers we know of go to this much trouble for a wedding. Carrying around such photographic equipment is not easy, but the results in the type of photos we are able to get make the effort worth while.
  • We use only the best photographic equipment and Lenses made by Canon. At any one time we may be carrying up to 9 lenses and three camera bodies so as to give us the creative look we are after. No other photographer we know of goes to this much trouble for a wedding.
  • Image safety is paramount at fotografia coppola. Your images are captured onto multiple cameras and multiple memory cards. Indeed many of our cameras carry dual memory cards so that the same photo is stored on two cards at the same time. This makes it far less likely to lose photos due to faulty memory cards. Also, throughout the day images are backed up onto external devices such as our Epson P-7000 memory card reader and media device. Memory cards are not reused, giving us further redundancy. Finally, additional backup steps are taken at the end of the day such as hard drive storage (Drobo) and hard copy to DVD. We cannot stress how important these steps are so as to assure your photography is in safe hands. We are happy to state that we have never lost anyones precious memories and dont ever intend to. This is something you should make sure of when selecting your wedding photographer3

Check them out at fotografiacoppola.com

 

A Critical Analysis of the Long Term Dynamics of Capitalism, by Matthew Coppola


The following paper studies the opposing and unifying theories of two economists, John Stuart Mill and Thomas Robert Malthus, on the long term dynamics of capitalism, which entail aspects of growth, development and accumulation of a capitalist economy. The key topics studied by Malthus and Mill include labour, consumption, population growth, agriculture and property rights. These will be discussed from both a theoretical and empirical perspective in the following paper.

A major topic discussed by Mill and Malthus is on unproductive and productive labour in contributing to wealth creation in a capitalist economy. According to Malthus, a worker did not have to just produce wealth to be productive, but rather it is the value of what the worker produces that makes them productive. To Malthus, productive labour:

“should be susceptible to some sort of definitive valuation… [And] must add to the wealth of the country an amount at least equal to the value paid for such labour” (Malthus, 1836 p.46).

Thus according to Malthus, the worker is not productive unless the worker adds to society more than was paid their services, namely, labour.

In comparison to Malthus, the notion of value to the productive process was also adopted by Mill, as he saw value in objects produced by workers. Mill saw workers engaged in the manufacturing sector as being truly productive:

 “We should regard all labour as productive which is employed in creating permanent utilities, whether embodied in human beings, or in any animate or inanimate objects…[And] labour expended in the acquisition of manufacturing skills, I class as productive” (Mill, 1886 v.1, p.61).

In reverence to human capital, Malthus also put forth the idea that one must produce an object to be productive:

“no small portion of it is employed in acquiring the skill necessary to the production and distribution of material objects, as in the case of most apprenticeships” (Malthus, 1836 p.37).

However unlike Malthus, Mill was ignorant of the idea that unproductive labour has a positive impact on economic growth in capitalist economies. Those individuals in society who are identified as unproductive labour include those who attend to activities in the private service, such as capitalists, landowners, government ministers, executives, musicians, teachers, priests and so on. It also includes those who perform activities in the home, such as menial servants and child rearing. According to Malthus, ‘unproductive’ workers are valuable to the welfare and development of Society:

“that kind of labour which highly useful and important…may conduce indirectly to the production and security of material wealth” (Malthus, 1836 p.35).

Therefore, to Malthus, those who perform activities in the home, such as the upbringing of children and the maintenance of the home are valuable to society and have an indirect impact on production and development.

Having been a cleric from the Church of England, Malthus appreciated the value religious activities have to the development of society. For instance, the Catholic religion exemplify strong “pro-natalist ideologies” with teachings forbidding artificial forms of contraception and abortion. In particular, studies have shown that religious participation by youths has been linked to “a lower probability of substance abuse and juvenile delinquency [and] a lower incidence of depression among some groups” (Lehrer 2004, p.16).

However, Mill was sceptical of the impact religion has on the development of society. Mill is quoted for saying:

 “It is…evident that the greater number of missionaries or clergymen a nation maintains, the less it has to expend on other things; while the more it expends judiciously in keeping agriculturalists and manufacturers at work, the more it will have for other purposes” (Mill, 1886 v.1, p.61).

To Mill, spending on the unproductive labour of clergymen will receive no return or benefit to society, whereas maintaining a class of agriculturalists and manufacturers will generate a higher return, which can be allocated to other productive activities, which will again generate a positive return to society.

In terms of the role of government in a capitalist economy, both scholars viewed government as being productive indirectly. In comparison to Malthus, Mill was a right wing economist and believed that the government has an important role to play in society:

 “The labour of officers of government…is indispensable to the prosperity of industry, [and] must be classed as productive, even of material wealth, because without it, material wealth, in anything like its present abundance, could not exist. Such labour may be said to be productive indirectly” (Mill, 1886 v.1, p.61).

Thus both acknowledged that some form of Government was critical to the long term dynamics of capitalism. Without government, society would not have been able to generate such high material welfare and gain. Empirical evidence has indicated that non-military government capital is a significant input in the production function and has a high output elasticity of .39 (Karras & Evans 1994).

With respect to labour, both Mill and Malthus distinguished between productive and unproductive (U/P) consumption, including their effects on growth and development in capitalism. Mill made a distinction of productive and unproductive consumption to the labourer being:

“What they consume in keeping up or improving their health, strength, and capacities of work, or in rearing other productive labourers to succeed them, is productive consumption. But consumption on pleasures or luxuries, whether by the idle or by the industrious, since production is neither its object nor is in any way advanced by it, must be reckoned unproductive” (Mill 1848, book 1, chapter 3).

Mill saw unproductive consumption as having an undesirable influence to the wealth creation and growth of society, regarding U/P consumption as being undesirable and will only impoverish society:

“Whether they like it or not, the unproductive expenditure of individuals will pro tanto, tend to impoverish the community, and only their productive expenditure will enrich it” (Mill, 1886 Vol. 1, p.5).

Malthus on the other hand regarded U/P consumption as necessary to capitalism, particularly when productivity and innovation are at their utmost levels, which would ensure value and profit to expand:

“It would at once confound the effects even of production and consumption, as there is certainly no indirect cause of production so powerful as consumption” (Malthus 1836, p.45).

Another major topic studied by both economists was decreasing returns to agriculture and its effect on growth and development in a capitalist nation. This idea that agriculture would be subject to increasing returns, due to rising population unless supported by an increase in productivity, was adopted by Malthus.

Malthus contended that when the less fertile soil is used, the marginal product declines, while the rent increases due to inequality in the lands. Thus, the marginal expansion declines and output increases arithmetically, but at a diminishing rate.  Therefore due to decreasing returns to agriculture, and population rising in a geometrical progression without any checks to it, society would not be able to survive in a population-food supply struggle.

In regards to population and food supply, Malthus said:

The power of the population being…so much superior, the increase of the human species can only be kept down to the level of the means of subsistence by the constant operation of the strong law of necessity, acting as a check upon the greater power” (Malthus 1970, p.21).

This ‘subsistence’ level is the minimum level to reach survival. Malthus’ population dilemma posed a theoretical question on the checks to population and a practical question concerning solutions to the problem. There were positive and preventative checks. The positive checks to population growth included war, famine and pestilence. These tended to have an adverse impact. According to Malthus, the ultimate positive check to population is limited food supply. In Malthus’ own words:

 “It has been inferred, that and increase of population in any state, not cultivated to the utmost, will tend rather to augment than diminish the relative plenty of the whole society…a country cannot easily become too populous for agriculture; because agriculture has the signal property of producing food in proportion to the number of consumers” (Malthus 1809 Vol. 2 p. 275).

The preventative checks included moral restraint, contraception and abortion. These tended to have a positive impact on procreation. Mill also believed that contraception needed to be encouraged to keep a hold on population. However, Mill was against abortion or immorality, even having been jailed for distributing birth control pamphlets.

Malthus believed that the tendency to procreate would in fact rule over the cumulative effect of the checks to population growth. Therefore, unless the positive checks were greater than the preventative checks, the human population would thus be brought to a ‘subsistence level’ or just to a means of survival.

In Scandinavia for example, poverty has been eliminated locally, and even death from infectious disease is rare. This would not have occurred without low birth rates that have characterized the region. Not only in Scandinavia, but in other regions, low birth rates and death rates, strong education, a stable population, control of infectious disease and elimination of poverty and war are linked together in a “mutually re-enforcing circle of cause and effect” (Avery 2005, p.25). By contrast in many third world cities, contaminated water, polluted air, high birth rates, increasing population, poverty and resurgence of infectious disease are linked in a “self perpetuating causal loop” (Avery 2005, 25) with the result being a vicious circle.

Malthus failed to look at other checks that may have forestalled his gloomy conclusion. He had failed to separate sex and procreation. In the second half of the 20th century and well into the 21st century, advances have been made in modern birth control. Couples can have less constraint in regards to sexual activities. Therefore these additional checks can reduce the disparity between multiplication of the species and growth of the food supply.

Mill also adopted Malthus’ population principle, adding further that the population must:

 “work harder, or eat less, or obtain their usual food by sacrificing a portion of their customary comforts” (Mill Vol 4, p.109). 

Mill here was saying the reality is, if society wants to maintain their usual way of living or maintain their ‘customary comforts’ they must sacrifice either their time, consumption of goods, or activities that they have become accustomed to.

Malthus, like other classical economists of his time, was a pessimist. He envisioned that the capitalist system in the long run would face “pressure of population…decreasing response to human effort to increase supply of food and basic materials, limits to technical progress, subsistence wages, and falling profits” (Zweig, 1979 p.511) believing that in the end, technological improvement would not be sufficient to counteract the law of diminishing returns and depletion of natural resources.

Mill however was less sceptical about the capitalist system coming to a means of subsistence. Despite the classical economists such as Malthus and Smith realising that the growth of wealth could not continue indefinitely, only John Stuart Mill believed that a collapse of the system could be avoided and a stationary state achieved.

Economist Adam Smith described the stationary state as a situation of zero growth, in which the stock of goods is always the same, that is the quantity consumed is equal to the quantity supplied in the same time period, and rewards to the factors of production are at a minimum. The idea that the capitalist system would come to an end at the stationary state was feared by many classical economists including Malthus and Smith

According to Mill, once the stationary state was reached:

 “every increase in the demand for food, occasioned by increased population…unless there is a simultaneous improvement in production, diminish the share which on a fair division would fall to each individual” (Mill Vol 4, p.109).

Here Mill was saying that the demand for food must be balanced with supply. Mill described his ideal stationary state in book 4 of his Principles of Political Economy:

“The density of population necessary to enable mankind to obtain all advantages of co-operation and social intercourse has in all the most populous countries been attained. It is no good for a man to be kept perforce at all times in the presence of his species. A world from which solitude is extirpated is a very poor ideal . . . With every rood of land brought into cultivation . . . every hedgerow or superfluous tree rooted out, every flowery waste or dell ploughed up . . . there is no satisfaction in contemplating the world with nothing left to the spontaneous activity of nature. If the earth must lose that great portion of pleasantness which it owes to things that the unlimited increase of wealth would extirpate from it, for the mere purpose of enabling it to support a larger, but not better or a happier population, I sincerely hope, for the sake of posterity, that they will be content to be stationary, long before necessity compels them to it.” (Mill, 1848, book 4, ch.6).

However to reach the stationary state required extensive social changes and reforms, which Malthus and the other classical economists did not realise. Mill is quoted as saying:

“improvement here must be understood in a wide sense, including not only new industrial inventions…but improvements in institutions, education, opinions, and human affairs generally” (Mill, 1886 Vol. 1, p.105).

Mill argued that we need to educate society about contraception; that we need social reform and change.  He further added:

 “It is scarcely necessary to remark that a stationary condition of capital and population implies no stationary state of human improvement. . . Only thus can the conquests made from the powers of nature by the intellect and energy of scientific discoverers, become the property of the species and the means of improving and elevating the universal lot” (Mill, 1848, book 4, ch.6).

Assuming that the capitalist system keeps a restraint on population, Mill held a relatively optimistic view of the stationary state, in that it would be characterised by technical progress and past capital accumulation, which Mill extends into in his book, further saying:

“I am inclined to believe that the stationary state would be, on the whole, a very considerable improvement on our present condition. I know why it should be a matter of congratulation that persons who are already richer than any one needs to be, should have doubled their means of consuming things which give little or no pleasure except as representative of wealth…It is only in the  backward countries of the world that increased wealth is still an important object: In most advanced countries, what is economically needed is a better distribution to relieve poverty, of which one indispensable means is a strict restraint on population” (Mill, 1848, book 4, ch.6).

In his autobiography, Mill admits that this will all require a transformation of society and a character change in all classes of the population (Zweig, 1979 p.519). For instance, Mill was a strong advocate of contraception and safe sex attitudes of society. The only way to change people’s attitudes according to Mill was social change.

An idea that many classical economists held was that supply creates its own demand, known as Say’s Law. Attributed to the French economist, Jean-Baptiste Say, this law states that a market-capitalist economy will tend towards full employment of resources if there are flexible prices, interest rates and wages. Thus, according to Say’s law, it is inherently impossible that there will be long term crises of a market capitalist system.

Malthus rejected the idea of supply creating its own demand, arguing that supply reduces profit:

“It is impossible that the increased quantity of commodities, obtained by the increased number of productive labourers, should find purchasers, without such a fall of price as would probably sink their value below that of the outlay, or, at least, so reduce profits as very greatly to diminish both the power and the will to save” (Malthus, 1836 p.315). 

Mill, like most economists, attached great importance to the role of capital and capital accumulation. Mill argued that given Say’s law, increased levels of output and employment depend on the accumulation and investment of capital. The portion of investment in capital, that is, result of saving, is required to tide labour over a “discontinuous production period” (Ekelund & Hebert, 1990 p.170). This was known as the wages-fund doctrine:

“It is often forgotten that the people of a country are maintained and have their wants supplied, not by the produce of present labour, but of past. They consume what has been produced, not what is about to be produced. Now, of what has been produced, a part is only allocated to the support of productive labour; and there will not and cannot be more of that labour than the portion so allotted (which is the capital of the country) can feed, and provide with the materials and instruments of production” (Mill 1848, p. 64).

Stated simply, it was not a temporary state of affairs, but rather the unemployment of resources, was not considered probable because of Says Law (Ekelund and Hebert, 1990, p.170). Saving would automatically be turned into investment, another form of spending and a general glut would not occur. Thus the saving of those who do not consume all their income will be otherwise utilised by capitalists in purchasing factories, machines and the like to an expansion of value. Saving then becomes net investment:

S = In

So Mill agrees with Say’s Law, that what is saved will be invested. Mill only assumed a system whereby the supply curve was vertical, where we are always at full capacity.

Mill also argued that a general glut of goods from under- consumption was not possible. This ‘general glut’ was a general excess supply of commodities. To Mill, a lack of aggregate demand was not possible in the economic system. However, Malthus rejected the argument set forth by Mill and others that there could not be a general glut of commodities and gluts could only be in specific sectors:

“This doctrine [of gluts]…appears to me to be utterly unfounded, and completely to contradict the great principles which regulate supply and demand…M. Say, Mr Mill, and Mr. Ricardo…have fallen into some fundamental errors in the view which they have taken of this subject” (Malthus, 1836 p.315). 

For Mill, Ricardo and Say, the emphasis is on accumulation, supply, productive labour and capital. Malthus believed that emphasis on supply leads to the development of periodic crises of capitalism.

Malthus appropriated in his Principles of Political economy, that the promotion of supply and innovation can stimulate considerable wealth and value. It needs to be, however, balanced with demand:

“An inordinate passion for accumulation must inevitably lead to a supply of commodities beyond what the structure and habits of such a society will permit to be profitably consumed” (Malthus, 1836 p.325).

Mill argued that the passion for accumulation needs to be equalled by the passion for consumption:

“Saving in short enriches and spending impoverishes the community along with the individual; which is but saying…that society at large is richer by what it expends in maintaining and aiding productive labour, but poorer by what is consumes in its enjoyments” (Mill, 1886 Vol. 1, p.91).

In contrast Malthus argued that consumption and demand were not enough to promote accumulation and investment:

 “It has already been shewn that the consumption and demand occasioned by the workmen employed in productive labour can never alone furnish a motive to the accumulation and employment of capital” (Malthus, 1836 p.315). 

In terms of saving, Mill does not believe that saving is hoarded, but rather passed on to capitalists for investment. This was also adopted by Malthus who saw saving as desirable to the progress of wealth:

“If saving be allowed to be the immediate cause of the increase of capital, it must be desirable in all questions relating to the progress of wealth…No political economist of the present day can by saving mean mere hoarding…If the labour of menial servants be as productive of wealth as the labour of manufactures, why should not savings be employed in their maintenance, not only without being dissipated, but with a constant increase of their amount? (Malthus, 1836, sec. 2, p.39).

Thus both economists agree that saving is not hoarded by capitalists but rather employed into maintaining the productive labour force with a view to generating wealth and progress.

In Mill’s law of the increases of capital, he contends there is a tendency for investment to expand due to greater productive labour and expanding surplus:

“there will be no greater number of productive labourers in any country, or in the world, than can be supported from that portion of the produce of past labour which is spared from the enjoyments of its possessor, and is called accumulation [net investment]” (Mill 1871, vol.1 p.203)

Mill further added that the desire for accumulation is critical for capital expansion:

“All accumulation involves the sacrifice of a present for the sake of a future good…Durability is one of the chief qualities marking a higher degree of the desire of accumulation…accumulation depends upon uncertainty” (Mill 1871, vol.1 p.206). 

Eventually however, a stationary state is likely to come about due to diminishing returns and population increases, although this state is a fine one for Mill because stability and certainty exist at it.

Thus under capitalism, investment is a function of uncertainty:

I=f(U)

A rise in Instability has occurred since the second half of the 20th century in the global political economy, partly due to a lack of viable markets with increased uncertainty and a rise in competition with falling profits due to globalisation again this has increased uncertainty. The USA and USSR have also lost part of their hegemony. For example, the USA has lost part of its industrial hegemony to China, which has further contributed to uncertainty.

Another key area both economists agreed upon was that of property rights. In answering the critical question of what propels the nation’s growth and what limits it, Malthus included the sub-principle of security of property rights as a key factor:

“Security of property, without a certain degree of which, there can be no encouragement to individual industry, depends mainly upon the political constitution of a country, the excellence of its laws and the manner in which they are administered.” (Malthus 1836, p.309).

According to Malthus, without a minimum level of property security in a capitalist economy, business will have little incentive to conduct business activity and individuals will be discouraged from inventing new products, unless however effective laws and regulations are in place to prevent forfeiting.

In a Brazilian survey, 80 percent of 377 firms agreed that if better legal protection were available, they would invest more in internal research and would improve employee training. Survey evidence also suggests that in the United States alone, protection stimulates innovation and the social rate of return is higher than the rate of return to the innovator (Gould & Gruben, 1995).

Mill also agreed that property rights are important to encouraging economic activity.  He offered a number of ideas to private property rights, one being contracts in securing property rights:

“The right of property includes then, the freedom of acquiring by contract…The right to each to what has been produced, implies a right to what has been produced by others, if obtained by their free consent” (Mill 1848, p.26)

In regards to individual property, such as new ideas, products and process which one may invent, Mill further adds:

“Nothing is implied in property but the right of each to his (or her) own faculties, to what he can produce by them and to whatever he can get for them in a fair market; together with his right to give this to any other person if he chooses, and the right of that other to receive and enjoy it” (Mill 1848, p.28).

Mill concludes here that what one produces in a capitalist economy they should have the right to benefit from it and allow the market to value the product.

In light of the many ideas put forth, both economists differed in approach to their studies of political economy. Malthus tried to develop a pragmatic and practical form of political economy. Mill’s goal was to synthesis and summarizes all the economic knowledge up to his day. It is ironic since Mill did not read all of Malthus’ works. Malthus tried to relate his principles to the evolution of political economy, whereas Mill was less original in his works on political economy.

This paper has outlined the major economic ideas mirrored by the thoughts of two past prominent economists: Thomas Malthus and John Mill. Both economists could not foresee conditions pertaining to the long term dynamics of capitalism during the second half of the 20th Century and well into the 21st Century, had they occupied today’s mathematics and computers. Despite this, their views are far from irrelevant to today. Even though both scholars had their positions on key topics such as population growth, agriculture, labour, consumption and property rights, both believed that growth and development were desirable objectives to pursue. As we move into the 21st Century, it will be interesting to see Mills’ and Malthus’ views fulfilled.

Is the Stereotype of the Typical Australian of the 1940’s/50’s Correct? By Matthew Coppola


In the late 1940’s to the late 1950’s, the typical Aussie ‘bloke’ could be seen as rugged, fair minded, egalitarian, supportive of his mates in times of need, hard working, hard drinking,  honest, a competent bushman who could survive in the harsh Australian bushland, was critical of Authority and critical of those who put on “airs and graces”.

Is this statement stereotyping the true Australian in the 40’s and 50’s? Or is it true? The validity of this statement will be discussed.

After World War Two, Europe was pretty much devastated,  many people in Europe came and seeked refuge in Australia as illegal immigrants. So after a few years, or by the end of the 1950’s, Australia was very diverse in its culture. Australians enjoyed new foods, languages and religious beliefs. But did this change the stereotyped Australian or that statement really stereotyping Australians in the 1940’s and 1950’s?

To validate the statement, it is best to look at each quote and assess it as to whether it  was true or false. In the 1940’s and 50’s an american newspaper had fostered this belief that that the typical Australian lived out in the bush and was very rugged. The idea of Australians being “rugged in appearance” was because Australia was a very dry country and narrow minded Americans only saw Australia as just one big country outback with kangaroos hopping around, not realising that in Australia during that time, there were flourishing cities and towns, Australians were actually civilized.

The belief that Australians are “critical of Authority” has its roots dating back to the war whereby Australian soldiers were fighting alongside the British to invade Turkey. The Australian soldiers were known for not accepting the British commanding officers authority.

How to Effectively Build Credibility With Others, by Matthew Coppola


If we want to build our credibility with other people, we have to first of all be credible to ourselves. That means selling ourselves on our products or our services first. If you believe you are selling a good product, or offering a valuable service, you won’t have much difficulty selling that product or service to other people. Your body language (open, confident) and your tone of voice (positive, enthusiastic, pleasant) will tell them that you believe in what you are selling.

The first impression goes a long way to establishing your authority. You want a clean vehicle; polished shoes; trimmed, clean fingernails; clean, groomed hair; no heavy scent or body odour; and preferably only one bag. Women must have their briefcase and purse under control to prevent a cluttered look. (If you can, scale back to just a briefcase.)

As well, be aware of body movements. Don’t fiddle with your hair, tug at or adjust your clothing, play with your beard or moustache, or otherwise fidget. Fidgeting detracts from your credibility and your confidence.

If you have a demonstration, this can add to your credibility. However, ask permission first, and know exactly what you are doing. A demonstration that goes wrong sells nobody.

If you have testimonials, you can have several written up and ready to pass out, or you can have the names of people willing to be called. Please, make sure you ask their permission first and get the correct contact information for them. Keep any testimonials or contacts up-to-date.

How to Effectively Change a Client’s Emotion, by Matthew Coppola


Emotion has on a large effect on a person’s behaviour and by learning how to identify the clients feeling will help you provide a suitable solution. By changing the client’s emotion you may be able to help the client see your solution more clearly without the emotion that controls their behaviour.

E- Motion is contributed/created by motion

Several tips to help change or deal with emotion:

  • Change the client’s position- If they are sitting ask them to stand, or if they are standing ask them to take a seat. By changing the client’s body language the emotion will also change.
  • Ask the client several questions to lead them into a positive emotion. For example ‘sir I want to confirm your name is it john?” answer is “yes”. Several questions like this will help the client become more positive.
  • Use your volume to diffuse situations or anger. Slowly lower your voice.
  • Slow down your speech to help clients breathe and panic less.
  • Ask questions to help change what is on the clients mind.

Experience + MEANING= Feeling

Change the meaning of the situation for the client and the feeling they have towards it will change.

You can write an effective resume! By Matthew Coppola


A resume is your opportunity to present all of the facts that show you have the essential skills and experience for the job you wish to apply for. Writing an effective resume takes a while – you need to ensure that you have included all the correct information clearly written and laid out in your resume.

When constructing your CV, Keep in mind that its purpose is to influence a potential employer to contemplate you for the job over someone else. It is a compile of your skills, achievements, history of work and interests.

The difference stuck between obtaining an interview or not can take as little as two minutes. This is the time period is may take for an employer to consider you further as a potential employee or not. Although they may go over your resume twice, it really is that first impression, which comes from your resume.

When constructing your CV it is critical that you remember to make it clear, concise and easy to read quickly.  Your potential boss will only want to read information that is applicable to the position on offer, so think of your resume as a series of facts that are used in making a decision.

Always keep sentences short and list you’re most recent jobs first. Before deciding on the design of your resume, do some investigation and organize the content. Your CV should contain a number of information about yourself:

  • – Work History
  • – Summary about yourself and your career goal
  • – Educational achievements
  • – Career achievements
  • – References (at least 3)
  • – Skills and abilities
  • – Personal information including address & phone number

The arrangement you select for your CV will be reflected by your current personal situation. For example, if you are a recent graduate or about to start your first job, you may not have a job past to include in your CV.  If that is the case, I suggest including any unpaid work, work experience and part time jobs that you have performed over the years for friends and family.

I’m out of a job. What now by Matthew Coppola


Think about the following scenario. You’re sitting in the manager’s office and he tells you he has to let you go, giving you two weeks to find another job. Just like that. How do you think you would feel? For many of us, the possibility of losing our job can seem very disheartening, especially if we have financial commitments. When it does occur, it certainly does hurt and can be a stressful time in anyone’s life. Being out of a job and having to deal with the consequences of being unemployed is hard to manage.

How unemployment affects us

Unfortunately it’s common for some people who are unemployed to resort to stealing, but for those who don’t steal, there are other damaging effects. Majority of the time people will people will feel depressed and lack in confidence and self-esteem. During the Great Depression, almost 25 percent of the American work force was out of work. Being longer term unemployed can turn enthusiastic, successful and optimistic people into being emotionally shattered and feeling as though they are failures.

How you can cope

First thing that you should do if you become unemployed is seek any available financial assistance from your previous employer or Centrelink. Some employers may provide severance pay to employees they let off, but you can’t always guarantee they will. Also make sure that you seek any back pay or entitlements that are yours. The simple truth is that if you don’t seek you won’t find! And finally go to your nearest Centrelink office and report to them your current employment situation and see what benefits are available to you to help you cope financially while you are looking for another job.

Your next step should be to sit down with your family or partner and critically assess your family finances and devise a budget. If you have trouble budgeting, there may be free financial counselling assistance available to you. Speak to your nearest Centrelink office for more information. In the event a financial crisis occurs in the household, budgeting should really be done well before in anticipation. By being prepared, you will be well equipped to handle your finances in the event you do become unemployed.

When budgeting, work out how much you will be receiving from Centrelink benefits or any entitlements from unemployment insurance. Also look at your savings and what you have available. Also are there any assets that you can sell to help you cope? For example, is there a second car that you can sell which you don’t really need?

Next work out all your essential expenses, how much do they come to each week or month? Work out how you can cover monthly expenses by cutting it down and living to the minimum expense. You might actually be surprised how much you can save each week by removing any unnecessary expenses!

Lastly don’t feel bad if you need to seek further assistance from family and close friends. If you keep your family in loop with your situation, they should be more than willing to help you out given that your relationship is sound with them. Sometimes it’s best to not have the attitude that you don’t need help or would come across as weak or a failure if you sought help from your family and friends.

Don’t lose sight of the dangers of unemployment

When the effects of unemployment hit the household, the results can be devastating. Financial problems can rip apart families and turn a once happy family life into one which has family members who are irritable and bitter. Tensions can start to grow in the household, and if you are married, can even cause marital problems.

Over the past years, households which have coped the best in a time of crisis with a member being unemployed are the ones who stick together with every member of the family supporting one another and each family member showing deep love towards the unemployed member. By supporting an unemployed member of your household or seeking support from other family members if you become unemployed, will give you the strength and confidence to find another job immediately.

Why is everyone getting promoted except me by Matthew Coppola


It is only normal to want to see yourself progressing through an organisation. Understandably, then, you may feel somewhat discouraged or even left out if you have not been promoted – especially if many of your colleagues have moved forward in the company.

For some, being stuck in the same role can begin to seem like a thick wall, a barrier that divides them from job fulfilment and success. With each passing year, it may feel as if another lot of bricks are laid up on top of that wall. An employee can start to feel that they are no good or do not contribute anything to the organisation.

Do you find yourself thinking along similar lines?

Well let’s look at the popular belief that a promotion opens the door to greater happiness. It is true that a job promotion can and usually does contribute to greater success. However simply being in a higher position does not make one happy. With higher positions come greater responsibilities.

Even if you see the reasonableness of this point, you may still feel discouraged at times. But before you assume the worst, take a minute to ask yourself, “Am I ready for a promotion or higher position?” Be realistic about it. For example if you are a recent graduate or just started a job, the answer most likely will be no!

It is true that some new employees may be exceptionally good or have been in the same role for quite some time. But that does not necessarily mean they should be promoted. Have you honestly considered whether you are ready to take on greater responsibilities in the workplace?

A good self-examination may explain some realities. For example:

–         How mature and responsible are you?

–         Do you get along your with workmates or are you in constant conflict with them?

–         In ways do your peers who have been promoted compare to you? How can you learn from them?

–         Are you motivated to reach out for a promotion?

–         Have you expressed your thoughts on this matter with your supervisor?

Expressing your interests and thoughts about being promoted to your supervisor is the best way to find out if you are ready or not. Be sure to ask your employer how you can reach out for a promotion. This will not only show interest on your part, but keep you on the radar, so to speak, should any opportunities arise.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specializing in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

How do I listen to people better by Matthew Coppola


Today in all walks of life, there is an asymmetry of information between people.  This occurs when there are gaps of information between one another, that is, when some have more information than others. To elaborate, there are “generation gaps” between youthful and elderly people, between the jury and the accused, between employees and employers and between businesses and their customers.

Why does this asymmetry of information come about? The main reason is due to miscommunication. Both parties fail to communicate effectively to each other.  Most of the time, people think of other things while someone is talking to them, instead of actually concentrating their thinking on the conversation and what is being said to them. So even though people may hear what is being said, they didn’t actually listen.

Studies have shown that we spend 40% of our time actually listening when communicating with others. So not only do we talk more then we listen, but we also operate at a listening level of about 25% efficiency. For some people, especially older ones, the levels may be even lower. So building up your skill at effectively listening to your work colleagues, managers and customers is very important for not only daily life, but for your job too.

What does it mean to listen?

To listen means to be attentive to what our colleagues are saying to use by using both our mind and heart, with our ears and our understanding.

Either at work or in your personal life you may have come across people saying to you that you’re not paying attention to them. This comes from the expression “to pay attention” Paying attention essentially means that being attentive to someone will cost you something. This cost is not only your time, but also your self-interest, because you’re putting the interests of others above your own interests. So listening to your customers, colleagues and management requires you to be unselfish with regards to your time, show patience and also self-control because you holding back thoughts about anything else and concentrating your sole attention on the other person.

Is there anything wrong with being dishonest at work?


“Honesty is as rare as a man without self-pity” So wrote American Poet, Stephen Vincent Benet almost 100 years ago. You may agree that little improvement has been made since then in regards to the public’s respect for honesty and its value. Dishonesty is not only prevalent with the general public, but also in workplaces too.

To many employees, the belief is that honesty pays, but not enough. To survive in a tight job market, many feel that they need to lie or bend the truth to get anywhere in life. But is that the case? Does being deceitful, dishonest and untruthful at work really the answer to gaining success? In this article, we are not just referring to small amounts of dishonesty or bending the truth, we are talking about all types and degrees of dishonesty no matter how big or small they are.

There is no such thing as a white lie. A lie is a lie.

Any type of dishonesty is created by greed for some sort of dishonest gain. Greed leads to lying. But you may justify lying by reasoning to yourself that “it’s just work”. Many employees who lie to a customer or supervisor, end up placing the responsibility back on to them saying that it’s the customers end decision and “let the buyer beware” or that the boss doesn’t need to know the truth.

But, can a thief justify his robbery by saying “let the victims beware”? Of course not! Same with employment, if an employee is dishonest and gets ahead at work, they are just as bad as that thief. Both the thief and the worker have been dishonest.

The thief is dishonest by taking someone’s possessions without their permission and not asking them. The employee is dishonest because they held back information from the customer, knowing all too well that if they knew the truth, they would not have bought the product in the first place.

Unfortunately, many feel that being honest is a choice, and will choose to be honest or dishonest depending on what suits them at the time. Your co-workers may argue that they would not be successful in their job unless they were dishonest to some degree.  You may even be asked to lie to a customer to prevent them from being able to speak to a colleague or your boss. Some in the workplace who pursue dishonest activities will even seek to cover up their dishonesty and falsehood by lavishing everyone in the workplace with praise and gifts.

Short term benefits versus long term costs

Before you try and justify to yourself that you can be dishonest when it suits you, ask yourself the question: What is it that I want – a quick benefit or that which results in benefits that are lasting? The benefits you will get from being dishonest at work are likely to be short term. Take for example a builder who builds a house using cheap building materials and quotes a high price based on quality workmanship and materials. True, this builder may make an easy profit, but in the process he may lose a client and all their friends when the person finds out they were cheated. So really, the consequences of being dishonest at work will far outweigh the benefits it brings.

Respect and esteem in the workplace is not given but rather it is earned through honesty, hard work and dedication to the job. So if you build up a reputation for being honest and upfront in your work activities, you are likely to earn the trust and respect of your colleagues and supervisor. Take for example two car salesmen. If both were offering the same make of car and at the same price, but one salesman was known to be honest and the other known to be dishonest, who would you buy from? Well, you would be silly not to buy from the honest person.

You’ll also find that your colleagues will be more honest and upfront with you then they otherwise would. “To be honest, as this world goes, is to be one man picked out of ten thousand.” So wrote William Shakespeare. People appreciate honesty because it is hard to find.

But what if you find out that an employer is doing things at work which are dishonest, what should you do? Really in that instance, it is up to you whether you decide to remain in the job or leave. But in reality, escaping from dishonesty in the workplace will prove futile. Dishonest acts at work will follow you wherever you go. If your employer does not require you to do dishonest things at work, then it would be in your interest to stay in your current job and prove to your employer the value of an honest worker.

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I am an experienced and qualified Employment Consultant. I provide assistance with tailored professional resumes, customised cover letters, key selection criteria responses and keyword optimised LinkedIn profiles.

All of my work is not only professionally written and edited but also has a unique design,  making sure that your job application will stand out from the rest. I work with clients all across Australia including Perth, Melbourne, Sydney, Brisbane, Darwin, Hobart and Adelaide. Having a professionally written resume will ensure your CV stays ahead of the rest. Contact me today to find out how I can help you land your dream job.

Please feel free to email me at info@matthewcoppola.com or call me on 0415 559 233.

How do I keep a job by Matthew Coppola


Tough economic times and volatility in the jobs market over the years has prompted many to feel insecure about their job and keeping it. Added to that, it is even more difficult for youths and lower skilled individuals to get and keep a job they are happy with. There is a saying that goes”there is a job for everyone” but not necessarily the right job.

Toughening economic times mean higher unemployment, which inevitably affects everybody, from low skilled workers to high payed executives. This is economics at play and is out of your control. But job loss can be attributed to reasons other than declining economic activity which are in your control. They are firstly a bad attitude towards work and secondly less value to the employer. But these can be changed which is what we will look at now.

Have an enthusiastic attitude

Always remember that your employer during tough business times is going to keep the employees who are continually willing to work, show an enthusiastic attitude and attend to their employer’s reasonable requests and expectations. That is, the workers who are hard working and obedient to the employer will keep their job in the event that staff reduction is required.

If you also want to promote yourself as a hard worker, not only should you follow their instructions and requirements, but also try your hardest to do more than what you have been asked to do without having to be asked. For instance it would be wise for you to go into work half an hour early and leave half an hour late. Doing more than what is required of you at work shows enthusiasm and a willingness to do better, even if you’re not the smartest or fastest worker on site.

Take a moment now to reflect on your attitude at work. Your attitude is how you feel about your work, your boss and your colleagues. Your attitude is reflected by your actions and comments that you make at work. Having an attitude that reflects a positive and co-operative state of mind will boost your chances of keeping your job. But having a negative attitude will do the opposite. It will continually rot away your chances of keeping your job in the long run.

If you feel that your attitude towards work is negative, I would suggest you readjust your thinking or start looking for another job. If you find yourself going to work tired, try getting an early night’s rest or having a fresh breakfast that is healthy, like fruit and muesli.

“Attitudes are contagious” goes the saying, so remember people will imitate your behaviour upon first seeing you. So if you were to go into work with a sour attitude, your co-workers will imitate your behaviour and will likely respond back in that manner to you. But the same also goes when you first see a colleague at the start of work who has come to work with a miserable attitude. You’re likely to be influenced by their behaviour and even imitate them subconsciously. So you would do well to try and control your state of mind and associate more with your colleagues who have a positive and uplifting state of mind. This is especially true to new employees starting out. They can easily learn the bad habits of the other employees.

Be personable and approachable

Starting a new job is daunting for anybody. The first day on the job can be the biggest hurdle to overcome. Everybody knows each other and they discuss things that you have absolutely no idea what they are talking about. You may even start to ask yourself: ‘Will they get along with me? Am I capable of doing the job?’ These are examples of negative thinking and can almost become self-fulfilling. If you start feeling that way, quickly adjust your attitude and ponder over positive things, like the fact that you are capable of doing the job because you have the skills they need, and that they will like you because your friendly and approachable.

When you are being taught a computer program they use or you are job shadowing a colleague, avoid trying to make out that you know what you are learning, even if you do, and just listen. This will show humbleness on your part, and your colleagues and supervisors will even start to like you already. If you do however feel you don’t understand certain requirements of the job or would like to know how you are progressing since starting the job, find a suitable and convenient and approach your supervisor. Don’t be afraid of seeking constructive criticism, it will only help improve your performance at work but also show your employer that you are interested in doing well in your job.

Another good way to show your employer you are approachable is by listening intently to them without interruption and displaying an open body language. This shows that if they ever need to speak to you about an issue or problem with your work performance or anything, they can easily speak to you about it.

I would also recommend telling your employer and colleagues that you are under their wings and welcome any suggestions for improvement. This shows humility on your part and also makes your work colleagues feel less threatened from and more comfortable to work with you.

You can make an impression on your employer!

There are three ways you can make a good impression on your employer. They are by avoiding gossiping, being on time and being honest. We will now look at each.

 

Avoid gossiping

Gossip is private talk amongst co-workers about others in the workplace. What makes “gossip” different from any other discussion is that it usually is founded upon false information and rumours. Usually once people find out what others have been gossiping about them, it usually results in heartache and sadness, especially if the gossiping is cruel.

Gossip is like a grapevine. Rumours start to grow on the grapevine, with the truth being bent and twisted. When somebody hears a rumour, because it is full of so many lies it can be like a sour grape, which is not very pleasant to eat and worth throwing away. So if you find yourself in the middle of hearing rumours about a colleague, be quick to avoid accepting it as truth and throw it away from your mind like that sour grape!

But you might find yourself at work thinking about something which is really bothering you. Instead of televising it to everybody at work, go and talk about it with your senior. But make sure you have reason to complain about something, and that it isn’t your negative attitude that is the problem. But go about talking to your senior in the right manner. For instance, making an appointment when your senior is not busy would be good to do. This way it will be in the privacy of an office and away from other people to hear and have something to gossip about.

 

Be on time

Being late from work and missing too many days from work is the biggest indicator to employers that you are not 100% committed to your job. You may actually be really committed to your job, but if you get to work late too many times, your employer will have a different view.

Be honest

Employers highly value and appreciate honest employees. For example, some employers put more preference on a person who is honest than another person who has more skills in the job. Showing your employer that you are honest is simple. Tell the truth and don’t steal. If you make a mistake, own up to it as quickly as possible and do not hide information from the employer.

So remember, if you have a job, be appreciative. Work solidly to keep it!

How can I improve my self-esteem and confidence by Matthew Coppola


Being confident is about trusting yourself, and by trusting yourself means that you believe in yourself and your abilities. So if you’re saying to yourself “I’m not a confident person” I would like to know, are you confident about that? We all have confidence in us, but when it comes to speaking up at a meeting, asking the boss for a request, saying no and speaking up to a customer, and taking on a different job role, some may feel that they don’t have the confidence to do so. To build your confidence at work, you need to build your self-esteem.  But you may ask, how can I build up my already low self-esteem?

First thing you need to do is to take a good look at your assets and liabilities. You may feel that you have so many flaws or liabilities that in actual fact are small and petty. Your self-esteem will grow if you concentrate on making small improvements all the time to your more serious flaws, which may be laziness or a quick temper.

Unfortunately most of the time we are quick to forget about our valuable assets as a person and as an employee, for instance you might think that being compassionate and empathetic is not that important. But a customer who is upset about a faulty product and looking for some acknowledgment will admire you for having such attributes! You might actually find that your qualities and skills outweigh your flaws.

Let’s look at a few suggestions to help you improve your self-esteem.

Set SMART goals for yourself

Smart goals are those which are Specific, Measurable, Attainable, Realistic and Timed. Your goals should be specific ie. To increase performance by 10% over the next month, not to get better at my job. They should also be attainable and well within your reach. Solving customer issues immediately may not be attainable that easy, but asking more questions to find out how you can resolve customer issues is more in your reach. They should also be realistic and timed. You might not be able to accomplish all your goals in a couple of days, but you will be successful at attaining them over a few months.

Do your best work

If you don’t try hard at work, cut corners or deliberately work slow, you’re less likely to feel any better about yourself. If you put earnest effort at work and try your hardest, although not immediately, you will see the benefits of your hard work. You will then feel better about yourself, and your self-esteem will grow.

Do things for others

There may be instances at your workplace where you have the opportunity to do something good for one of your colleagues. It might be sharing some of their workload or helping them out with a work-related issue, whatever it is, you will get a lot more satisfaction by going out of your way to help others then being concerned about your own well being. You will even find that your colleagues will see that you are doing more for others and they are likely to start doing things for you in return.

Find a mentor

A mentor at your work is somebody who you feel close to on a professional level and that you can confide in. Usually after being in a job for a few months we naturally start building relationships with co-workers. Some colleagues may be closer to you than others. The good thing about a mentor is that they will understand exactly where you are coming if you are trying to sort out a work-related issue.

Avoid unrealistically comparing yourself with others!

A big reason why we can start to feel worthless about ourselves is because compare ourselves in an unrealistic manner to others. They may be a colleague who tends to excel in everything they do and always get praised for their high performance, without mentioning our name! But despite pressures to perform at work, should we really compare ourselves to others? The answer is no. Every one of us has different skills and abilities, attributes and traits, some better, some worse. But learning to accept failures and disappointment is part of life. Not all of us are going to be the best at everything.

Trying to compete with others at work will end up making us feel even more worthless and less confident. Instead by being cooperative, considerate, patient and peaceful makes us feel more better about ourselves rather being egotistical and trying to constantly compete with others and envying their performance and success.

But if we find ourselves really struggling to do well in a certain area, or have a genuine desire to perform better without the competitive motive, then would be a good time to seek help from a mentor as discussed earlier. Even approaching the individual who is performing well and telling them how you really want to improve in an area that you feel they are doing really well in. This shows humility on your part and will impress your colleague and make them feel better about themselves. They are more then to want to help you improve.

How do I deal with peer-pressure from co-workers by Matthew Coppola


Peer pressure occurs when a peer group exerts influence to persuade an individual to change their attitudes, values, or behaviours so that they meet group norms. Unfortunately peer-pressure doesn’t stop at school. It follows us into the workplace. It may be that a co-worker wants you to go out for drinks after work but you don’t really want to, it may be continuous junk mails circulating around the office that try and capture your attention or could be from a co-worker asking you to cover their shift for them. These are just a few examples of peer-pressure occurring in the workplace.

It is only natural to want to be popular and accepted by your peers at work. Influence from your peers should not be viewed necessarily a problem. Take the illustration of a butcher sharpening a knife. The butcher turns a blunt knife into a sharp knife ready to cut. If your work peers have mature, professional and respectful attitudes in the workplace, they can actually help sharpen your knowledge, skills and abilities in the workplace.

However not all workplaces offer positive and up building influences from work peers. Many of your colleagues in your working life, both blue collar and white collar, will lack in professionalism, honesty and respect. They may have views and opinions that are unreliable and even false. So if you do become under the control of your peers, whether it be to cover someone’s shift or gossip about another co-worker, it may be little more than the blind leading the blind. You would just be as much of a fool as they are.

Have you started forming a negative attitude toward a co-worker or management? Have you noticed any changes in your attitude, behaviour or actions at work in order to fit in? It is true to say that no one can make you do anything you don’t want to do, just like the saying that you can lead a horse to water but you can’t make it drink. Ultimately it is your decision.

You may think it’s easy to not be intimidated by what your colleagues will think of you, but when you are faced with peer pressure it’s another story. For example, what would you do in the following circumstances?

One of your co-workers asks for your opinion on another co-worker who keeps coming to work half-an-hour late. You know that they are gossiping and don’t know the full story, but they’re waiting to hear what you think.

You receive junk mail circulating around the office that has been forwarded by a colleague. Everybody else is replying to the email, and you feel obligated to make a comment.

They aren’t easy situations to deal with are they? Most of the time, peer pressure won’t be direct from your colleagues, but may actually be indirect like from the last example. You don’t have to reply to the email circulating around the office, but because everybody is doing it, you may feel obligated to do the same. So how can you build up the strength to stand up to peer pressure from your colleagues?

Giving in to peer-pressure at work is the same as allowing others to do the thinking for you. The moment you step back to think about the actions that you’re going to make because of peer influences, is the moment that you will have the courage to stand up to them. Using your own thinking ability and knowledge and not relying on your co-workers foolish reasoning’s is the best way to overcome what it is you are feeling pressured to do.

It doesn’t matter where you work, be it in an office or on the factory floor, you may be disliked or scorned at because you are using your thinking abilities. Remember, you are the one with the greatest strength than your co-workers who give in to their foolish passions. Take for example the co-workers who ridicule management and their decisions. Are they heading into a successful direction in their career? Of course not! Their attitude won’t just stop them from progressing in the business, but every other workplace they work at. So is that where you want your career to end up at? I doubt it.

Peer pressure will follow you everywhere, regardless of where you work. You can’t avoid this at work because you need to work alongside your colleagues to fulfil your job responsibilities. So what do you do? First thing is you need to keep your cool. If a colleague or supervisor says anything to you that makes you feel pressured or anxious at work, you need to keep your cool and be upfront with them.

We will look at two scenarios – indirect and direct peer pressure. An example of direct pressure would be if you accidentally arrived 10 minutes late to a meeting and a co-worker says to you “just wake up did you?” this then makes you feel under pressure because you arrived late and you’re not meeting your job commitments. You should be upfront with anyone that puts pressure on you at work, but in a mature and responsible manner. In this example, your reply should be “what are you trying to imply bob?” this will put the co-worker on the spot and have to justify why they are putting pressure on you.

Or in our previous example earlier, if a co-worker were to ask you to cover their shift, your first reply should be “No, I am not going to cover your shift” and if they ask you why you won’t, put them on the spot by replying “why should I have to cover your shift, am I not entitled to making my own decisions about what I do and don’t?” this then allows you to be assertive and let the other person know that you make decisions on your own, and not be guided by someone else.

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Author: Matthew Coppola, Client Centric Executive Employment Solutions

Careers Advisor, Employment Specialist & Resume Writing Expert.

With over 7 years’ experience in Recruitment, Employment Services and Corporate Training, Matthew has developed a wealth of knowledge and experience in resume writing, interview skills, job searching strategies, selection criteria writing and career planning. 

His approach to resume writing is to actually sell the individual, shine a light on their best qualities and powerfully market them to prospective employers. 

Matthew holds a Graduate Certificate in Career Education and Development and a Bachelor of Commerce majoring in Economics.

How do I get along with my colleagues better?


The following article is written by Matthew Coppola,  Australian Career Coach and Employment Consultant. If you are interested in inviting him to speak at any events/conferences, please feel free to contact us.

Do you sometimes feel that no matter how hard you try to be friends, you manage to turn off some of your co-workers? What then do you need to do to be able to get along with your colleagues better? The truth of the matter is, not everyone is going to like you. This is a sad reality of life that we must all accept. If you try too hard to have your colleagues like you, it may actually work the opposite, actually turning them off. Your colleagues will be able to sniff out the insecurity from you. So how do you then deal with this dilemma?

The answer is to treat your co-workers as you would treat yourself. Although you have your own flaws, recognize your own worth as an individual and how much you have to offer to your workplace. By valuing yourself better, it will enable you to be able to value your co-workers better. For instance this would help in dealing with the occasional co-worker who puts forward a cold shoulder whenever you try to be friends with them on a professional level. In saying that, steer away from automatically assuming that “the other person has the problem” it may be that your personality and approach in communicating to others needs refinement.

There are two ways that can help you in making a goal of getting along better with your colleagues. These are:

  1. Try and improve your conversation skills
  2. Show personal, yet professional interest in your colleagues

Improving your conversation skills

People like those who can converse well in meetings, networking functions, and amongst co-workers. Improving your conversation skills starts with having something worthwhile to say, that is, to think before you speak. It is good to be able to talk about a wide variety of subjects. For example, you might want to keep up to date with news and current affairs or innovations and changes in your industry. Reading industry focused magazines and newsletters are a good way of having something to talk about. Whatever you speak about, try and avoid three things – making your conversations more about yourself and not the other person, negative talk and gossiping about other staff members.

Another important skill is to be able to keep the conversation flowing. If a co-worker or manager asks you a question or says something to you in conversation, don’t kill the discussion with a yes or a no answer, instead reply in full. For example, if a colleague asks you how your weekend was, reply in saying how it was and what you did. This then opens the door for further discussion and allows the opportunity for you to ask your co-worker a similar question. Do you ever find that people bring up subjects that you are either not interested in or have little idea about it? Even so, the other person will think favourably upon you if you ask them questions and show interest in what they have to say.

Show personal, yet professional interest in your colleagues

Personal interest on a professional level, by definition, is about being attentive to the concerns and being curious about your fellow colleagues. You can show this through making yourself available to help and using encouraging words such as ‘you should be proud of yourself’ ‘That’s impressive’ or ‘Wish I was as good as you’ and so forth. If you make it a goal of genuinely expressing praise to your co-workers, you can expect them to do also to you.

The basic principle to making others like you is to tell them what they want to hear and Show them what they want to see.

You tell your colleagues what they want to hear by praising them and their work, saying things like “I wish I was as smart as you” and “You’re going to go far in this company” this is what they want to hear! They also want to see you praising them to the boss, making mistakes and asking them for help and not trying to seek attention from others in the office. They want to see genuineness, accountability and respect from you.

Make it also a goal of giving your time and energy to your fellow colleagues. This will impress them greatly. If you are working, and your colleague comes up to you and explains how they solved a work-related issue, sacrifice five minutes of your time to listen to what they say, by dropping everything you have in your hands and turn your body towards them. Of course, if you are really busy at work and cannot spare 5 minutes, explain to them that you are flat out but would be interested in hearing about it possibly over lunch or at another suitable time.

You can get along with your colleagues better!

Often times the reason why we have a hard getting along with certain people is simply because there is a clash of personalities. Generally, personality clashes centre around two colleagues with strong personalities. If you find yourself having a hard time getting along with someone at work that has a strong personality, remember that blaming the other person will only result in a vicious circle, with each individual not giving in. Best thing to do in that situation is to realise that it takes the stronger person to back down and show humility.

Clashes between individuals with strong personalities at work usually begin like a tiny leak on a submarine submerged underwater. Sooner or later the crack becomes bigger and bigger, finally bursting a hole in the vessel and flooding it. So likewise if you find yourself about to explode with angry words, it would be best for you to physically walk away. The potential for personality clashes to occur are always going to be there, so therefore it is your responsibility to avoid it all cost.

Every colleague is different, so it can be very challenging at times to build a relationship with them all. But trying your hardest to get along with all of your colleagues despite differing personalities, some more extreme than others, will make an impression on your colleagues and they will go out of their way to get along with you too. It just takes the bigger person. So it might as well be you!

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Established in 2010, Client Centric Executive Employment Solutions (formerly All Jobs Resume Writing Services Australia) has become one of the leading boutique Employment Services firm in Australia. We offer a range of specialist career management and resume writing services to satisfy our clients both at an individual and corporate level. Our writing services include resume and cover letter assistance, responding to key selection criteria, search word optimised LinkedIn Profiles for greater online presence and a job application service where we apply for jobs on your behalf. Our corporate program includes career management planning assistance such as writing key staff biographies for website and marketing presentations, outplacement and career transitioning services for retrenched staff and career counselling. Our team are highly skilled and knowledgeable in broad range of industries. We service clients all over Australia including Melbourne, Perth, Brisbane, Adelaide, Sydney, Canberra and Hobart. 

How do I deal with difficult people by Matthew Coppola


It doesn’t matter where you work they exist, people who are difficult to work with. This chapter has been written to be applicable to most situations at work when you are faced with difficult people. It may be people who are arrogant towards you, don’t listen to you because you are younger or hold a higher position, lazy workers and those who you find are always attacking you in a non-confrontational manner, either verbally with connotations or behind your back.

We call this office politics and it won’t go away. We all need to know how to deal with it.

We will now look at a number of suggestions you can use to deal with difficult people and difficult situations. These are:

  1. Be smart about your choice of words
  2. Show patience
  3. Keep an eye on your body language
  4. Treat others as you would like to be treated yourself

 Be smart about your choice of words

Being smart about your choice of words involves using words that show respect, are commonly understood and evoke feeling. They also need to be grammatically correct. This will show respect for what you are trying to say and demonstrate that you have a positive attitude towards the person you are talking to. Your colleagues will then respond in the same manner, but this may take a while to happen.

Examples of words which are positive and up-building include:

–         Happy to speak with you

–         Nice work

–         Thank you John

–         Good morning/afternoon/night Leanne

–         Isn’t it a beautiful day today?

–         I was fascinated by the way you solved the problem

–         What an ingenious idea!

–         Now that’s original!

–         Could you please help me?

–         Ok wonderful, when do you start?

–         I love Friday!

–         Hello Mike

–         That’s fantastic

–         I’m so glad you’re here today!

–         Now that is impressive

Words are a powerful means of communicating to colleagues and must be used wisely. The saying ‘think before you speak’ says it all. The words you use in your conversations must be used in the right context with the right tonality, otherwise your message may be understood incorrectly and have the wrong effect then that intended.

It can be difficult to make the effort to use appropriate words, as some words can have two meanings if used in the wrong context. For example you might say “did you do the secretary?” referring to organising training for the company’s staff, but it can also have a double meaning with sexual connotations.

Using “I” or “my” too much in your conversation can cause co-workers to think that you always talk about yourself. Unless it permits, try and use “you” “us” more. Try and avoid talking about yourself unless they ask a question that permits you to do so. Also when starting a conversation with someone, always begin it by asking about them before you talk about yourself.

In the Australian workplace, it is respectful to use different expressions when you address others in higher positions such as a manager or supervisor. Of course everybody is different, and some people in higher positions may prefer to be spoken in a more relaxed manner, however the rule is to speak in an honourable and respectful manner to every employee in any position in the workplace.

Show patience

When confronted with a difficult co-worker, have you ever asked yourself “how many times should I have to forgive this person? Over ten times?” Sure, forgiving someone ten times may seem ridiculous, but what if you were that person being forgiven, wouldn’t you want to be forgiven more than ten times? Of course you would! So the same principle applies to putting up with the difficulties from a co-worker. It takes patience and endurance on your part.

Keep an eye on your body language

Body language is the non-verbal messages that we put across through our physical positioning and movements and accounts for 55% of total communication. There is positive and negative body language. Negative body language can show that we are not interested in speaking to someone. This includes crossed arms, body pointed away from someone while they are talking to you, and continually looking away while someone is talking to you. You need to make sure that your body language is correct and shows that you are interested in talking to a colleague and what they have to say.

Showing positive body language includes having your body pointed to the other person or mirroring their body language is a great way to establish rapport. So if your colleague is leaning against a table, imitate their body language by leaning up against the table too. Also maintain eye contact with the person you are talking to, and show that you are listening to them by nodding and looking at both their eyes and lips.

Treat others as you would like to be treated yourself

You could use a number of suggestions from this chapter in dealing with a difficult colleague, but sometimes you just need to put yourself in the other person’s shoes. Think if you were them, how would you like to be treated? For example, let’s say you were jealous of another work colleague because they were better looking and drew more attention. Would you want them to acknowledge your attractiveness and include you when getting attention from co-workers? Of course you would. Doing so would make you feel better about yourself and have no need to be jealous.

But you might step back from this, and think “why should I have to go out of my way to make someone like me if they are the one who is being difficult to me?” Well you have just answered your question already. You should try and make amends with someone purely for the fact that they don’t like you. If you don’t and have a proud attitude, you’re going to go to work every day and have to put up with someone giving you a hard time. Sometimes you just need to be the stronger person.

How do I find a job by Matthew Coppola


A ‘job’ means different things to different people. For some, it can mean a hobby that pays an income, or something to keep them busy during the week. But for many, it’s what is needed to feed, clothe and house their family. Which means for many being out of work can cause financial hardship.

The Australian job market is like a rollercoaster, going up and down depending on the economic conditions of the time.

Unemployment is also more erratic and higher for young people under 25 with little experience or qualifications. Just ask anyone who has been through the 1990-91 recession, the dot com crash of 2001-02 or the financial crisis of 2007-10 and they’ll tell you that it isn’t easy getting a job during hard economic times, particularly if you have little skills or experience.

Being out of a job, particularly for a long time can become somewhat disheartening. You may have a family to care for financially, rent to pay or a mortgage to pay off. The longer you are unemployed the more you may start to feel less enthusiastic about applying for jobs. Luckily for us in Australia we have a relatively good social security system that looks after us financially in the event that we become short – long term unemployed.

Unemployment is not good for anyone – the government, businesses and society. It affects everybody. Higher unemployment means less taxation for the government and a bigger burden on the social security system. Businesses earn less revenue which result in smaller profits as they start to reduce their prices to attract customers. It also affects the individual as their self-esteem falls and society at large as families are affected.

So if you or someone else is unemployed, what are some wise choices to make? We will now look at a few suggestions to help you obtain a job and bring back your sense of self-worth.

Education and training is essential

Educational institutions are good training grounds to get you job ready. They teach you how to read, write, be self-disciplined and speak well. Every job requires good communication skills and you can learn this through schooling and training. Whether it be a taxi driver who needs to read a map and be able to listen for directions, a bricklayer to measure out the right amount of cement mixture or a salesman required to do computations, communication skills are vital.

In Australia depending on your circumstances you may be eligible for financial assistance if you choose to pursue further studies to improve your job prospects. Speak to your local job provider for more information.

Be determined. Don’t give up!

Being determined to find a job, by definition, means to devote all your strength and focused attention to finding a job.  While you are unemployed, your job should be to find a job. While you are looking for work, pretend that you start at 8:30am and finish at 4pm. Spend that time working on your resume, calling prospective employers and sending out your resume along with a customised covering letter for each job.

But don’t give up! If you use all your power, energy and strength to look for a job, you will be more successful finding a job in a tight job market and your efforts will pay off. We will now look at a number of ways you can exert your power and energy to look for a job.

Update your resume

Are you still using the same resume you had since finishing high school? If so, you need to revise your resume so that it accurately reflects your current job skills and experience.

Should you include every job experience you have in your resume? Well if you were applying for a job as a fireman, would it be wise to include experience as an office clerk? Of course not! Your resume should reflect the skills and experience you have that are important to the employer. Try and have a different resume for different jobs. For example you could have both a fireman resume and an office clerk resume.

Is your resume easy to read? Grammatically correct without any spelling mistakes? A resume that reads well and is grammatically correct shows professionalism, it also shows that you take pride in your resume.

Customise your covering letter

Each covering letter should be written from scratch in your own words unless you write up a standard format and personalise it for each job. If the employer sees that you’ve just copy and pasted your covering letter and shown no effort in trying to get the job, it won’t look good, and your chances of getting a job will diminish.

Cold-call prospective employers

Employers love job seekers who show enthusiasm. You can start cold calling prospective employers in two ways. One way is by making a list of jobs in an industry that you want to work in, and searching for available jobs via job search websites and the newspaper for that industry. Secondly, contact companies that involve the work you want to do and cold-call them. Remember, the majority of jobs are not advertised. Before you call, write a calling script first. This will prepare you. Use the following calling script as a template:

 Hi (use their name) my name is John,

WAIT FOR RESPONSE

The reason for my call is that I am currently looking for a job as a (type of work).

I thought I would call your business/company because I am particularly interested in the kind of work that you do.  

(use their name) I was wondering if you could help me?

WAIT FOR RESPONSE

 Use this template as a guide and alter it to suit what works for you. Try to sound confident on the phone and be positive about yourself. Before you make a cold-call, assume that the business would be interested in hiring you. Having a positive attitude will come across in your tonality and the way you speak. If you hesitate at all on the phone the employer may feel that you are unsure of yourself.