How the saying ‘dead-end job’ invokes negativity, and why it shouldn’t, by Matthew Coppola


I am sure for many of my readers, it’s happened to us or someone we know. Why does the saying ‘in a dead-end job’ invoke so much negativity? And, why shouldn’t we see it so negative?

The saying ‘dead-end job’ implies that the job has little prospect of progressing, moving forward and advancing.

It hurts because the person that is said to may not view their job that way. For example, that job pays the bills. Contributes to the overall business’ operation and the person in that job is helping in so many ways to their community, their family and their workplace.

Every job. I mean every single role is essential and necessary. That’s why it’s a job. There is a need for that person to perform that type of work and duties. Without a person in that job, things won’t get done.

Furthermore, every job that we have in our life helps us develop and gain valuable skills, qualities, traits, life-experiences and self-fulfilment about what we have accomplished.

I have fond memories of my time working in various roles in the past, which some may consider ‘dead-end’ jobs.

For example, jobs that I had before and during university taught me much about dealing and conversing with difficult people, perseverance, workload management, organisation, and so forth.

So, I firmly believe that we should never see any genuine and legitimate job as a dead-end because it may only de-motivate and discourage us from really seeing the positive points about what we are learning and developing as individuals in those jobs.


Would you like a new and tailored resume and cover letter that helps to highlight the valuable skills and experience you have gained in past roles? Would you like assistance addressing key selection criteria?

Why not contact the team at Client Centric Executive Employment Solutions. They would be happy to help. 

www.clientcentric.com.au

When should you bring up salary expectation?



I get asked this question a lot by my clients. When should I talk salary expectation? During the interview? Before or after? It’s like as if in our mind we think that if we start talking money, then it’s going to turn off the employer and we wont get the job. Well I have some good news! that is not true at all!

Employers first of all are not turned off by discussion of salary expectation once rapport has been built and they are aware of your strengths, weaknesses and at least it is nearing the end of the interview when you bring it up. If for example, the employer called you, said he/she received your resume and would like you to come in for an interview, and then you start saying how much money you expect to be paid, well that will certainly turn off the employer, for they haven’t even met you and do not want to commit to any salary negotiation until they have met you.

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Author: Matthew Coppola,  Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

From the classroom to the workplace: Peer Pressure



According to Wikipedia, the free encyclopedia, ‘peer pressure’ can be defined as the influence that a peer group, observers or an individual exerts that encourages others to change their attitudesvalues, or behaviors to conform the group norms.

A person affected by peer pressure may or may not want to belong to these groups or norms. Generally peer pressure is assumed to be only centrally located in the classroom between minors, but unfortunately this isn’t the case. Workplaces today are becoming more and more team focused and generally an employer will hire staff with similar values and attitudes which thus make up a “corporate culture” and all the employees share in that culture. But when a staff member comes on board and finds it difficult to mellow in to that culture and then starts feeling pressured to do so, for example being invited out for “regular Friday evening drinks” or taking part in lotto syndicates. So peer pressure doesn’t just stop in the classroom, unfortunately it extends into the workplace too.

The sad thing is, employees, may feel that are obligated to perform things out of what they are comfortable doing, and like I said earlier, it may be Friday night drinks or a male/female colleague asking you out on a date. Peer pressure generally occurs when the fine line between ‘professional’ and ‘personal’ become blurred.

The unfortunate thing is that peer pressure at work is hard to identify and there are no laws against ‘workplace cultures and norms” so simply put, if you are having trouble fitting in with your colleagues and are finding yourself succumbing to peer pressure, either speak directly with your manager in a confidential setting, or start looking for another job.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specializing in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

What Makes a Good Resume Stand Out?


Time and time again I have clients asking me that they apply for so many jobs but they never hear back from an employer. Some have even applied for jobs to only minutes later receive an email saying that their application has been unsuccessful. They then ask themselves “Did the employer even bother looking at my resume??” The unfortunate explanation is no they did not fully consider your resume because they would have been inundated with hundreds if not thousands of resumes put forward for the job but your resume did not make the cut.

So then what makes a good resume stand out from the rest? Well firstly it needs to captivate the audience. Your name should be large and the focal point at the top of your resume. Then underneath that should be a good summary about you and what you have to offer to an employer. This is the part where you sell yourself. That’s resume, writing a resume and applying for a job is a selling game. You are the product. You also are the salesman.

A good salesman knows his products. He knows the ins and outs. He is prepared for whatever question comes his way and ready for any form of criticism. He believes in product is firm in the belief that his product is one of the best.

So there is your answer. A good resume is one that sells you to the employer. That’s what will make you stand out from the rest because most people simply do not know how to sell themselves and that is where the people who get the jobs succeed in life. They know how to sell themselves.

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Author: Matthew Coppola,  Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Don’t Gossip at Work


Let’s face it. We all love a good gossiping session. We love to talk about what other people are doing or what they have done when it has nothing to do with us. It is what workers do when they have nothing better else to do or they are in a mindless job. Because they are in a job that doesn’t require much thinking, they need something to stimulate their brain and so they occupy themselves with innate chatter and malicious stories.

The problem is, if you find yourself in a gossiping session and you don’t join in, your coworkers may see you as stuck up or taking sides. But really, the gossiping needs to stop with you. If you see something or hear something, don’t spread the gossip at all. And if you find yourself in a gossiping session, look as though you are gossiping without ever doing it. Don’t add to the conversation just say “Oh ok, I didn’t know that” and leave it there.

The problem with gossiping is not only that it can all be false information and is far from the truth, but if others see that you are gossiping, they are less likely to trust you. But if you don’t go about spreading gossip, your colleagues will see you as a loyal friend and someone that they can confide in and who wont go about spreading the information.

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Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Getting Angry at Work Just Isn’t Worth It!


oo many people are angry at work. Workplace violence is an extreme example. Even short of violence, every day you see managers and co-workers who are mad at each other, their co-workers, their employees, their bosses, their customers, the company, and the world itself.

Anger interferes with teamwork and productivity. It also creates an environment that is negative, hostile, and frightening. Companies face legal pressures to prevent this type of environment and from employees’ points of view, anger takes the fun out of work. Because anger is a natural emotion, it would be unrealistic to ask people not to feel it. Instead, the goal is to help – and sometimes, require – that people deal with their anger less aggressively and more appropriately.

Problems don’t come from anger. Problems come from the negative ways people express anger.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Why Your Goals Should Be S.M.A.R.T



Establishing clear goals in writing is the responsibility of managers and their superiors, and of managers and their staff. This should occur at least annually, and should be aligned with the company’s corporate mission and strategic plan. The way we word our goals is the biggest factor in helping us achieve them. And some smart person has come up with an acronym to help us remember these characteristics. Goals should be SMART!

S=SPECIFIC
When we make our goals too general we aren’t able to visualize them, and if we can’t see them, we have a hard time devoting our efforts toward reaching them. We are more apt to do a good job of redecorating the bathroom if we have a picture in our mind of how it will look when it’s done.
M=MEASURABLE
If we can’t measure a goal, we have no idea how close we are getting to reaching it, and that can be de-motivating. For example, you have decided you will save some money from every pay check in order to take a vacation this summer. But if you don’t set a specific amount each pay, and you don’t have an amount you want to reach, you are less apt to put the money away.
A=ATTAINABLE/ACHIEVABLE
We sometimes think that we should set high targets or goals for ourselves, in order to grow and stretch. Well, we do want to grow and stretch, but if we set goals that aren’t do-able, we soon get discouraged and we stop trying. The really high achievers in the world know this. They set goals that they know they can reach, and when they get there, they set another goal they know they can reach. They climb the mountain one foot at a time.
R=RELEVANT
Goals have to make sense, and have some importance, or they will soon be discarded. Set goals that make sense to you.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Why do we need a resume?


For the most of us, unless we own a business or work in the entertainment/arts industry, need a resume. According to Wikipedia, a resume can be defined as  a document used by persons to present their backgrounds and skills, with the intention of gaining employment with a prospective employer. So someone might start a business, now to cope with the increasing demand for their business will hire staff. To hire the right staff, the employer wants to make sure they know what they’re doing. For example the job might be for a printer operator. Now this kind of job requires skills, and depending on the complexity and level of supervision in the role, will also require some degree of experience performing similar duties. Different professions and trades have different styles of resumes used. For example, a resume for a computer programmer would have a separate page outlining the software programs and languages including months/years of experience the jobseeker has had. But a business development executive would have their resume written in a way which focuses on sales targets reached and clients worked with.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Why you need to be passionate about your job to succeed, by Matthew Coppola



I have been working for an employment services organisation for over 7 months now, and just recently I was offered an internal transfer to another office within the company over in Melbourne. But to ensure that my transition is as smooth as possible, in the last week working at my previous office in Perth, I had another employee who would be taking over my role to job shadow me. I thought this would be easy and I could teach someone the best of everything I knew, but how wrong was I.

The person job shadowing me had absolutely no interest what so ever in the job and the industry. It wasnt that they told me they werent interested, it was in their body language and the actions they made which made me come to the conclusion they werent interested in the job and hence would’nt perform once in the job.

Ill give you a bit of background about my job. I am an employment consultant for a Job Services Australia organisation. When a job seekers goes on welfare benefits, they are referred to a Job Services Australia organisation. My job is to reverse market job seekers based on their skills and experience, to suitable businesses, so then they can go off Centrelink benefits. Like most jobs, I have Key Performance Indicators (KPI’s) to meet. So you need to have self-discipline and personal drive so that you can place as many job seekers into employment and meet your KPI’s.

When I first started in this job, I was really passionate about placing people into employment. I also had the added pressure of meeting my KPI’s but I knew that placements would come after regular and quality reverse marketing. What has driven me to succeed is passion, dedication, self-discipline and just simply enjoying my job. Plus I want my career to stay in recruitment. But when I had this person job shadow me, she displayed none of those traits. Sure, she doesnt necessarily have to enjoy her job, but at least show some interest in the job.

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I am an experienced and qualified Employment Consultant. I provide assistance with tailored professional resumes, customised cover letters, key selection criteria responses and keyword optimised LinkedIn profiles.

All of my work is not only professionally written and edited but also has a unique design,  making sure that your job application will stand out from the rest. I work with clients all across Australia including Perth, Melbourne, Sydney, Brisbane, Darwin, Hobart and Adelaide. Having a professionally written resume will ensure your CV stays ahead of the rest. Contact me today to find out how I can help you land your dream job.

Please feel free to email me at info@matthewcoppola.com or call me on 0415 559 233.

Why do business development professionals struggle with administrative work?



Put me in the spotlight in front business professionals and I will flourish. Put me on the phone to a prospective client and I will organize a meeting with them. Put me in front of a client who wants to order 10 of your company’s product and I will persuade him to order twice as much. But put paperwork and administrative duties in front of me and I wont be able to cope. Does this sound like you?

If you answered yes, well your not alone! Most salespeople and business development professionals struggle at coping with admin work. This part of the gig usually makes up 30% of a salesperson’s role, however some positions may require more time depending on the industry and the level of compliance required.

Despite this being shortfall of most people in sales, it is something that needs to be done and unfortunately wont go away. I for myself will admit this is something I need to work on in my personal development including having effective time management skills. There are sales roles out there that do not require much administrative work, just as long as you can talk the talk, you will be fine. However, there are some jobs like I mentioned earlier which require more of your working week dedicated to administrative duties,. These can include positions in semi Government companies and also roles where everything needs to be documented and compliance is king.

But if you find yourself in a sales role where you are struggling with the level of administration work required, then it is best to resign and find another role which  you can sell and build business relationships till the cows come home and still be on top your admin work.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Why is everyone getting promoted except me by Matthew Coppola


Article by Matthew Coppola, Client Centric 

Looking for a new job? Wanting to move on to a new role? Client Centric can help by professionally writing for you a new and tailored CV and cover letter designed to help market and promote you to prospective employers. They also provide interview coaching and assist with addressing key selection criteria. Visit their website today: www.clientcentric.com.au

three woman talking near white wooden table inside room
It’s never too late to start making an impression at work.

It is only normal to want to see yourself progressing through an organisation. Understandably, then, you may feel somewhat discouraged or even left out if you have not been promoted – especially if many of your colleagues have moved forward in the company.

For some, being stuck in the same role can begin to seem like a thick wall, a barrier that divides them from job fulfilment and success. With each passing year, it may feel as if another lot of bricks are laid up on top of that wall. An employee can start to feel that they are no good or do not contribute anything to the organisation.

Do you find yourself thinking along similar lines?

Well let’s look at the popular belief that a promotion opens the door to greater happiness. It is true that a job promotion can and usually does contribute to greater success. However simply being in a higher position does not make one happy. With higher positions come greater responsibilities.

Even if you see the reasonableness of this point, you may still feel discouraged at times. But before you assume the worst, take a minute to ask yourself, “Am I ready for a promotion or higher position?” Be realistic about it. For example if you are a recent graduate or just started a job, the answer most likely will be no!

It is true that some new employees may be exceptionally good or have been in the same role for quite some time. But that does not necessarily mean they should be promoted. Have you honestly considered whether you are ready to take on greater responsibilities in the workplace?

A good self-examination may explain some realities. For example:

–         How mature and responsible are you?

–         Do you get along your with workmates or are you in constant conflict with them?

–         In ways do your peers who have been promoted compare to you? How can you learn from them?

–         Are you motivated to reach out for a promotion?

–         Have you expressed your thoughts on this matter with your supervisor?

Expressing your interests and thoughts about being promoted to your supervisor is the best way to find out if you are ready or not. Be sure to ask your employer how you can reach out for a promotion. This will not only show interest on your part, but keep you on the radar, so to speak, should any opportunities arise.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specializing in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

How do I listen to people better by Matthew Coppola


Today in all walks of life, there is an asymmetry of information between people.  This occurs when there are gaps of information between one another, that is, when some have more information than others. To elaborate, there are “generation gaps” between youthful and elderly people, between the jury and the accused, between employees and employers and between businesses and their customers.

Why does this asymmetry of information come about? The main reason is due to miscommunication. Both parties fail to communicate effectively to each other.  Most of the time, people think of other things while someone is talking to them, instead of actually concentrating their thinking on the conversation and what is being said to them. So even though people may hear what is being said, they didn’t actually listen.

Studies have shown that we spend 40% of our time actually listening when communicating with others. So not only do we talk more then we listen, but we also operate at a listening level of about 25% efficiency. For some people, especially older ones, the levels may be even lower. So building up your skill at effectively listening to your work colleagues, managers and customers is very important for not only daily life, but for your job too.

What does it mean to listen?

To listen means to be attentive to what our colleagues are saying to use by using both our mind and heart, with our ears and our understanding.

Either at work or in your personal life you may have come across people saying to you that you’re not paying attention to them. This comes from the expression “to pay attention” Paying attention essentially means that being attentive to someone will cost you something. This cost is not only your time, but also your self-interest, because you’re putting the interests of others above your own interests. So listening to your customers, colleagues and management requires you to be unselfish with regards to your time, show patience and also self-control because you holding back thoughts about anything else and concentrating your sole attention on the other person.

How can I improve my self-esteem and confidence by Matthew Coppola


Being confident is about trusting yourself, and by trusting yourself means that you believe in yourself and your abilities. So if you’re saying to yourself “I’m not a confident person” I would like to know, are you confident about that? We all have confidence in us, but when it comes to speaking up at a meeting, asking the boss for a request, saying no and speaking up to a customer, and taking on a different job role, some may feel that they don’t have the confidence to do so. To build your confidence at work, you need to build your self-esteem.  But you may ask, how can I build up my already low self-esteem?

First thing you need to do is to take a good look at your assets and liabilities. You may feel that you have so many flaws or liabilities that in actual fact are small and petty. Your self-esteem will grow if you concentrate on making small improvements all the time to your more serious flaws, which may be laziness or a quick temper.

Unfortunately most of the time we are quick to forget about our valuable assets as a person and as an employee, for instance you might think that being compassionate and empathetic is not that important. But a customer who is upset about a faulty product and looking for some acknowledgment will admire you for having such attributes! You might actually find that your qualities and skills outweigh your flaws.

Let’s look at a few suggestions to help you improve your self-esteem.

Set SMART goals for yourself

Smart goals are those which are Specific, Measurable, Attainable, Realistic and Timed. Your goals should be specific ie. To increase performance by 10% over the next month, not to get better at my job. They should also be attainable and well within your reach. Solving customer issues immediately may not be attainable that easy, but asking more questions to find out how you can resolve customer issues is more in your reach. They should also be realistic and timed. You might not be able to accomplish all your goals in a couple of days, but you will be successful at attaining them over a few months.

Do your best work

If you don’t try hard at work, cut corners or deliberately work slow, you’re less likely to feel any better about yourself. If you put earnest effort at work and try your hardest, although not immediately, you will see the benefits of your hard work. You will then feel better about yourself, and your self-esteem will grow.

Do things for others

There may be instances at your workplace where you have the opportunity to do something good for one of your colleagues. It might be sharing some of their workload or helping them out with a work-related issue, whatever it is, you will get a lot more satisfaction by going out of your way to help others then being concerned about your own well being. You will even find that your colleagues will see that you are doing more for others and they are likely to start doing things for you in return.

Find a mentor

A mentor at your work is somebody who you feel close to on a professional level and that you can confide in. Usually after being in a job for a few months we naturally start building relationships with co-workers. Some colleagues may be closer to you than others. The good thing about a mentor is that they will understand exactly where you are coming if you are trying to sort out a work-related issue.

Avoid unrealistically comparing yourself with others!

A big reason why we can start to feel worthless about ourselves is because compare ourselves in an unrealistic manner to others. They may be a colleague who tends to excel in everything they do and always get praised for their high performance, without mentioning our name! But despite pressures to perform at work, should we really compare ourselves to others? The answer is no. Every one of us has different skills and abilities, attributes and traits, some better, some worse. But learning to accept failures and disappointment is part of life. Not all of us are going to be the best at everything.

Trying to compete with others at work will end up making us feel even more worthless and less confident. Instead by being cooperative, considerate, patient and peaceful makes us feel more better about ourselves rather being egotistical and trying to constantly compete with others and envying their performance and success.

But if we find ourselves really struggling to do well in a certain area, or have a genuine desire to perform better without the competitive motive, then would be a good time to seek help from a mentor as discussed earlier. Even approaching the individual who is performing well and telling them how you really want to improve in an area that you feel they are doing really well in. This shows humility on your part and will impress your colleague and make them feel better about themselves. They are more then to want to help you improve.

How do I get along with my colleagues better?


The following article is written by Matthew Coppola,  Australian Career Coach and Employment Consultant. If you are interested in inviting him to speak at any events/conferences, please feel free to contact us.

Do you sometimes feel that no matter how hard you try to be friends, you manage to turn off some of your co-workers? What then do you need to do to be able to get along with your colleagues better? The truth of the matter is, not everyone is going to like you. This is a sad reality of life that we must all accept. If you try too hard to have your colleagues like you, it may actually work the opposite, actually turning them off. Your colleagues will be able to sniff out the insecurity from you. So how do you then deal with this dilemma?

The answer is to treat your co-workers as you would treat yourself. Although you have your own flaws, recognize your own worth as an individual and how much you have to offer to your workplace. By valuing yourself better, it will enable you to be able to value your co-workers better. For instance this would help in dealing with the occasional co-worker who puts forward a cold shoulder whenever you try to be friends with them on a professional level. In saying that, steer away from automatically assuming that “the other person has the problem” it may be that your personality and approach in communicating to others needs refinement.

There are two ways that can help you in making a goal of getting along better with your colleagues. These are:

  1. Try and improve your conversation skills
  2. Show personal, yet professional interest in your colleagues

Improving your conversation skills

People like those who can converse well in meetings, networking functions, and amongst co-workers. Improving your conversation skills starts with having something worthwhile to say, that is, to think before you speak. It is good to be able to talk about a wide variety of subjects. For example, you might want to keep up to date with news and current affairs or innovations and changes in your industry. Reading industry focused magazines and newsletters are a good way of having something to talk about. Whatever you speak about, try and avoid three things – making your conversations more about yourself and not the other person, negative talk and gossiping about other staff members.

Another important skill is to be able to keep the conversation flowing. If a co-worker or manager asks you a question or says something to you in conversation, don’t kill the discussion with a yes or a no answer, instead reply in full. For example, if a colleague asks you how your weekend was, reply in saying how it was and what you did. This then opens the door for further discussion and allows the opportunity for you to ask your co-worker a similar question. Do you ever find that people bring up subjects that you are either not interested in or have little idea about it? Even so, the other person will think favourably upon you if you ask them questions and show interest in what they have to say.

Show personal, yet professional interest in your colleagues

Personal interest on a professional level, by definition, is about being attentive to the concerns and being curious about your fellow colleagues. You can show this through making yourself available to help and using encouraging words such as ‘you should be proud of yourself’ ‘That’s impressive’ or ‘Wish I was as good as you’ and so forth. If you make it a goal of genuinely expressing praise to your co-workers, you can expect them to do also to you.

The basic principle to making others like you is to tell them what they want to hear and Show them what they want to see.

You tell your colleagues what they want to hear by praising them and their work, saying things like “I wish I was as smart as you” and “You’re going to go far in this company” this is what they want to hear! They also want to see you praising them to the boss, making mistakes and asking them for help and not trying to seek attention from others in the office. They want to see genuineness, accountability and respect from you.

Make it also a goal of giving your time and energy to your fellow colleagues. This will impress them greatly. If you are working, and your colleague comes up to you and explains how they solved a work-related issue, sacrifice five minutes of your time to listen to what they say, by dropping everything you have in your hands and turn your body towards them. Of course, if you are really busy at work and cannot spare 5 minutes, explain to them that you are flat out but would be interested in hearing about it possibly over lunch or at another suitable time.

You can get along with your colleagues better!

Often times the reason why we have a hard getting along with certain people is simply because there is a clash of personalities. Generally, personality clashes centre around two colleagues with strong personalities. If you find yourself having a hard time getting along with someone at work that has a strong personality, remember that blaming the other person will only result in a vicious circle, with each individual not giving in. Best thing to do in that situation is to realise that it takes the stronger person to back down and show humility.

Clashes between individuals with strong personalities at work usually begin like a tiny leak on a submarine submerged underwater. Sooner or later the crack becomes bigger and bigger, finally bursting a hole in the vessel and flooding it. So likewise if you find yourself about to explode with angry words, it would be best for you to physically walk away. The potential for personality clashes to occur are always going to be there, so therefore it is your responsibility to avoid it all cost.

Every colleague is different, so it can be very challenging at times to build a relationship with them all. But trying your hardest to get along with all of your colleagues despite differing personalities, some more extreme than others, will make an impression on your colleagues and they will go out of their way to get along with you too. It just takes the bigger person. So it might as well be you!

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Established in 2010, Client Centric Executive Employment Solutions (formerly All Jobs Resume Writing Services Australia) has become one of the leading boutique Employment Services firm in Australia. We offer a range of specialist career management and resume writing services to satisfy our clients both at an individual and corporate level. Our writing services include resume and cover letter assistance, responding to key selection criteria, search word optimised LinkedIn Profiles for greater online presence and a job application service where we apply for jobs on your behalf. Our corporate program includes career management planning assistance such as writing key staff biographies for website and marketing presentations, outplacement and career transitioning services for retrenched staff and career counselling. Our team are highly skilled and knowledgeable in broad range of industries. We service clients all over Australia including Melbourne, Perth, Brisbane, Adelaide, Sydney, Canberra and Hobart. 

How To Help Others And Ourselves Accept Change In The Workplace By Matthew Coppola


Article by Matthew Coppola, Client Centric 

Looking for a new job? Wanting to move on to a new role? Client Centric can help by professionally writing for you a new and tailored CV and cover letter designed to help market and promote you to prospective employers. They also provide interview coaching and assist with addressing key selection criteria. Visit their website today: www.clientcentric.com.au

female engineer smiling in office
Change can be managed smoothly.

If we want to help ourselves and others manage change, what can we do?Empathy: The First Key to Successful ChangeA practical definition of empathy is, putting yourself in the shoes of the other person.

In managing change, the first key is to know to what extent the change will be resented or rejected, accepted or welcomed. If everyone is enthusiastic about it, it is probably wise to proceed immediately. But if it will be resented and resisted, it is probably wise to reconsider or go slowly.

In order to be accurate in analyzing the degree of resistance or acceptance, it is necessary to consider each person individually. The better a manager knows the individuals who will be affected by the change the more accurate will be his or her analysis of their reactions.

Participation: The Second Key to Successful Change

Empathy, the first key, requires a manager to determine feelings and reactions toward a change. The second key, participation, requires a manager to get involvement from those concerned with and affected by the change.

Participation is a very important factor in the successful management of change. It begins with a philosophy among all levels of management, beginning at the top. They must believe that participation can benefit both the organization and the employees.

It then requires implementation. In most cases a formal approach is best. This would include a specific program such as quality circles with its structure and training. In some cases an informal approach can be successful.

Communication: The Third Key to Successful Change

Communication, the third key, requires the manager to maintain continuous, complete, and clear communication with all persons affected by the change.

The following aspects of communication are frequently misunderstood or often ignored by managers.

Definition
Communication means to create understanding and not merely to send information. If people don’t understand, the manager has not communicated.

Who
The criteria for deciding to whom to communicate should include those who want to know as well as those who need to know.

When
Care should be taken regarding the timing of the communication. First of all, managers should be told before non managers and union officers get the information. Secondly, those who will be affected should be told as far in advance as practical.

How
Managers should give thought to the method of communicating before doing it. It is important to understand the advantages and disadvantages of oral and written communication. When making a decision, it is also important to use empathy. In most cases, oral as well as written may be necessary to get understanding as well as to gain acceptance. In very few cases will written communication alone do the job.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Does money make us more happier?


An assumption in Economics is that consumers prefer more, and that one’s utility can be increased through the consumption of more goods and services. In other words, the more money we have as individuals, the more satisfied we are with our life. But does greater income and consumption really translate into greater happiness? Three main research studies are examined, with offer similiar yet different answers.

In one study, an ordinal scale for happiness was derived from answering the question: “taken all together, how would you say things are these days – would you say that you are very happy (score of 3), pretty happy (2), or not too happy (3)?” (Davis, Smith & Marsden, 2001) For 1994-1996, the mean happiness score was 1.92 for those in the lowest 10% of the income distribution, and 2.36 for those in the highest 10% income distribution. This study showed that there is a positive relationship between utility and income.

In the World Values Survey, cross-country comparisons were made to view this relationship on a global scale. In this case, income was measured by each 51 country’s per-capita gross national product (GNP) as measured in US Dollars. The question asked to all respondents: “all things considered, how satisfied are you with your life as a whole these days?” the scale was 1 representing most dissatisfied and 10 most satisfied (ICPSR 2000). Graphical analysis showed that countries with higher GNP per capita on average, experience higher satisfaction. However this satisfaction increases at a lower rate, reflecting diminishing utility as material well being increases (Davis, Smith & Marsden, 2001).

The researchers concluded that there are other factors which affect satisfaction levels, such as health, the political environment, freedom etc. For example individuals with high income levels, but poor health were less happy, then those with better health. Countries with high incomes, yet strict government control had less happier individuals then those countries with less control (People in North Korea can testify to this!) Although researchers still agree that greater happiness results from greater utility, on average that is.

However, Princeton University Researchers have found that the link between income and happiness is “greatly exaggerated and mostly an illusion” (Quinones 2006). Their new fndings build on efforts to develp alternative methods of gauging the well being of individuals and of society, as it became apparent that people surveyed in a new study about their own happiness were overstating the impact of income on their wellbeing.

Although income is a good measure of well being, its role is low and less important then first thought. People with greater incomes do not necessarily spend a greater amount of time doing enjoyable activities (Quinones 2006) In economics it is assumed that the rational consumer will increase their level of consumption for luxury goods and services, due to their higher level of disposable income and will be more satisfied. But in reality, higher income individuals are “barely happier than others in moment-to-moment experience” and tend to be tenser.

New measures adopted are based on individuals ratings of their actual experiences, instead of a judgement of their lives as a whole. The Day Reconstruction Method (DRM) measures peoples quality of daily life. This creates an “enjoyment scale” by requiring people to record the previous days activities and describe their feelings about the experiences. The method has proved effective.

For example, when people were asked to describe their general happines and then asked how many dates they had in the past month, their answers showed little correlation. But when the order of the questions was the opposite for another group, the link between their love lives and general happiness became much greater. This is in line with the finding from the World Values Surveys.

So far three studies have been examined. The first study concluded that there is a positive relationship between income and happiness, the second looked at this relationship on a global scale, still indicating a positive relationship, but discovering the presence of diminishing utility with income, and concludes that there are other factors at play. The last study makes a revision of past research then it conducts its own study. The researchers concluded that this positive relationship has been very much exaggerated and criticize the integrity of past surveys. Whilst they acknowledge that there is a positive relationship, there are still many other factors at play and only to a small extent, is income positively related to happiness, thus agreeing with the other two studies.

Do’s and Dont’s of Email Etiquette by Matthew Coppola


1.What is the biggest mistake people make when sending business emails?

The biggest mistake would have to be sending emails with too many subjects.
If you are sending an email, make sure that it is on one subject alone, not many. Because when people receive emails with too many subjects, the email respondents end up forgetting to reply to most of the different matters.
So I suggest when sending emails, make sure they are on one subject, and if you have a number of matters that need dealt with, keep them as separate emails.

2.What is a common mistake people make without realising they are making a mistake?

Bad grammar
– forgetting to spell check is a common mistake people make that they don’t realize.
– When sending emails throughout the day, we may become busy and so will rush through an email, and sending it without double checking our grammar and punctuation.
– Make sure spell check is always turned on. However, spell check misses mistakes like this:
“I this due by Tuesday”
Spell check would say that is correct. When really it isn”t and should be:
“I need this due by Tuesday”

So it is always good to double check our emails before sending.
Ways you can quickly check for typo mistakes:
Read through the email but only concentrate on the words and their structure, not what the email is reading. This way you will be able to find mistakes easier without getting caught up in the email.

3.How should an email be properly constructed?

-Specific subject
Eg.
BAD: Next Tuesday”s appointment
GOOD: Appointment for Tuesday the 20th of August 2010 with John Smith
-Introduction
An email should start off with a good introduction which captures your readers attention and helps them to follow on through the email:
Eg.
Hello John,
Hope you had a good weekend OR
Thank you for your time today to discuss the matter with you.

-Body
This is the base of the email.
Key information for the reader is in this part of the email. Whatever you need to ask or say put it in here.

-Conclusion
Always end an email off in a positive note or to recap your email.
Eg. Please feel free to contact me if you would like more information
Kind regards,
OR
I look forward to seeing you next week and discussing the proposition with you.
Kind regards,

4.How important is good email etiquette?

Very important.
A good email shows professionalism so sending a well written email will impress your client or customer.

5.What are the possible ramifications of bad email etiquette?

-Perception by the email respondent as unprofessionalism and lack of care in the way your conducting business
-The email respondent may disregard the email and forget about it
-The email may be passed on as junk mail if the subject line is too general or small.
-The use of emoticons and acronyms like BTW (by the way) are way too informal. Not everybody knows what they mean. Readers could even get the wrong impression of your email writing skills.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.