Should I include my high-school education in my resume? By Matthew Coppola


Depends really on what stage you are in your career.

If you are starting out in the workforce – straight out of high school, it makes sense to include your high school education and mention the subjects you studies in your senior years.

If you are graduating from university/vocational education, it makes sense to include your certificate/degree/diploma as well as your high school education.

But, when you have many years of experience in a particular role or industry – 7+ years, you may wish to take out your high school education and leave in those qualifications and courses that have contributed to your professional development.

Unless the high school that you went to is known to be highly prestigious, then it may be a good option to leave it in.

Some, however, feel that mentioning their high school education gives away their age – something that they don’t want the prospective employer to initially know – so it is really up to you whether you feel it is necessary to include.

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Would you like to have your resume professionally revamped to help apply for a new job?

Client Centric Executive Employment Solutions is an Australian based business that provides interview skills coaching, assists with CV/Resume writingaddressing key selection criteria and covering letters to help you with giving your best foot forward to an employer. Please feel free to visit their website: www.clientcentric.com.au

 

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Why we feel nervous on the first day of a new job, by Matthew Coppola



Yesterday I started my first day on the job at a job find company in Victoria. Although it was only an internal transfer for the same position with the same company, I still felt nervous, timid and shy around my new fellow colleagues. I understand now just what its like for my job seekers when they start a new job. The emotions that they would be going through and how hard it can be to get back into the workforce especially if they have been out of work for quite some time. It is a big change and can be a stressful period in ones life.  Similar to the emotions involved in moving houses, changing jobs is just as stressful, if not worse. But why is it that we feel nervous on the first day on the job?

There are number of reasons why we feel nervous on the first day of our new job. Even today I had first hand experience with what it felt like to start working in a new office with new coworkers I have never met before until today. It was extremely nerve racking. I made the biggest mistake in the beginning. I accidentally arrived to work late and so I was stressed in the morning to begin with. I now see why it is extremely important to go visit the new workplace before a job start, say the day before, so then in the morning you wont be stressed and will know exactly how long it will take to get to work and where to park. But thankfully I soon forgot about being late after apologizing and explaining my reason why. I was also nervous because everyone knew eachother and they had built up this team culture and felt so comfortable around eachother. But I realized that they werent going to change to fit in with me. I had to change to fit in with them. I made sure that I introduced myself to everyone in the office and that I joined in with conversation and laughter the team were having. Because I made the effort to be part of their team culture, they made the effort to warmly welcome me.

Then by the end of the day it struck me! I finally realized why we always feel nervous when starting a new job. Its because it means change for us and moving away from what we are familiar with. In Psychology, we learn that the brain loves the familiar. When we move out of our comfort zone it can create a real shock to our brain. For instance, why is it that we always feel comfortable in our own bed then in someone else? And its for that very reason. So to really overcome the tensions and anxieties in starting a new job, we need to make an earnest effort to get to know our fellow colleagues and show interest in the workplace environment and culture.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Why you need to be passionate about your job to succeed, by Matthew Coppola



I have been working for an employment services organisation for over 7 months now, and just recently I was offered an internal transfer to another office within the company over in Melbourne. But to ensure that my transition is as smooth as possible, in the last week working at my previous office in Perth, I had another employee who would be taking over my role to job shadow me. I thought this would be easy and I could teach someone the best of everything I knew, but how wrong was I.

The person job shadowing me had absolutely no interest what so ever in the job and the industry. It wasnt that they told me they werent interested, it was in their body language and the actions they made which made me come to the conclusion they werent interested in the job and hence would’nt perform once in the job.

Ill give you a bit of background about my job. I am an employment consultant for a Job Services Australia organisation. When a job seekers goes on welfare benefits, they are referred to a Job Services Australia organisation. My job is to reverse market job seekers based on their skills and experience, to suitable businesses, so then they can go off Centrelink benefits. Like most jobs, I have Key Performance Indicators (KPI’s) to meet. So you need to have self-discipline and personal drive so that you can place as many job seekers into employment and meet your KPI’s.

When I first started in this job, I was really passionate about placing people into employment. I also had the added pressure of meeting my KPI’s but I knew that placements would come after regular and quality reverse marketing. What has driven me to succeed is passion, dedication, self-discipline and just simply enjoying my job. Plus I want my career to stay in recruitment. But when I had this person job shadow me, she displayed none of those traits. Sure, she doesnt necessarily have to enjoy her job, but at least show some interest in the job.

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I am an experienced and qualified Employment Consultant. I provide assistance with tailored professional resumes, customised cover letters, key selection criteria responses and keyword optimised LinkedIn profiles.

All of my work is not only professionally written and edited but also has a unique design,  making sure that your job application will stand out from the rest. I work with clients all across Australia including Perth, Melbourne, Sydney, Brisbane, Darwin, Hobart and Adelaide. Having a professionally written resume will ensure your CV stays ahead of the rest. Contact me today to find out how I can help you land your dream job.

Please feel free to email me at info@matthewcoppola.com or call me on 0415 559 233.

Why do business development professionals struggle with administrative work?



Put me in the spotlight in front business professionals and I will flourish. Put me on the phone to a prospective client and I will organize a meeting with them. Put me in front of a client who wants to order 10 of your company’s product and I will persuade him to order twice as much. But put paperwork and administrative duties in front of me and I wont be able to cope. Does this sound like you?

If you answered yes, well your not alone! Most salespeople and business development professionals struggle at coping with admin work. This part of the gig usually makes up 30% of a salesperson’s role, however some positions may require more time depending on the industry and the level of compliance required.

Despite this being shortfall of most people in sales, it is something that needs to be done and unfortunately wont go away. I for myself will admit this is something I need to work on in my personal development including having effective time management skills. There are sales roles out there that do not require much administrative work, just as long as you can talk the talk, you will be fine. However, there are some jobs like I mentioned earlier which require more of your working week dedicated to administrative duties,. These can include positions in semi Government companies and also roles where everything needs to be documented and compliance is king.

But if you find yourself in a sales role where you are struggling with the level of administration work required, then it is best to resign and find another role which  you can sell and build business relationships till the cows come home and still be on top your admin work.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

What is Comprehensive Value Chain Analysis By Matthew Coppola


Comprehensive Value Chain Analysis

Do what you do best. Leave the rest to others.

What is involved in Value Chain Analysis?

Your organisation will most likely engage in two types of business activities. Firstly are the activities that are purely intended to meet your customers’ demands and secondly, are those that although may not be directly involved in the making of your firms’ product, still add to the effectiveness and efficiency of your organisation.

The value chain is concerned with all those activities which add value to your business and your customers.

Understanding the value chain and how it affects your organisation and ultimately your customers is critical in successfully delivering value. Everyone is involved in the value chain. Starting from your employees to supervisors to suppliers and ending at your customers.

Our Comprehensive Value Chain Analysis service involves a detailed and thorough examination of the business activities performed in your organisation.

We’ll discover which activities your firm has a competitive advantage in and which activities your firm should discontinue or outsource to another organisation.

What are the benefits?

The benefits to your business from our Comprehensive Value Chain Analysis can be:

  • Greater value added to your services
  • Improved efficiency and less redundancy
  • Stronger performing business operations and processes
  • Free flow of processes
  • Better understanding of end-to-end processes
  • Increased adaptability to change in the business environment
  • Better able to exceed the demands of your customers

What is Business Process Re-engineering? By Matthew Coppola


Business Process Re-engineering

Talk is good. Action is better.

Why should your organisation improve its business processes?

Business Processes Re-engineering can deliver greater value to your company.

Improvements to business processes will result in increased efficiency and effectiveness across the entire organisation from bottom up. Our skilled consultants will map out your firms’ processes and address all areas requiring change and improvement.

Rethinking about your businesses processes through business process change will add greater value to your business and end up with your customers being happier and more satisfied.

The below diagram explains our approach and how value can be delivered to your company from business process re-engineering:

The benefits to your company from our Business Process Reengineering service will be

  • Improved efficiency
  • Standardised processes
  • New and unique business concept
  • More value adding activities
  • Greater profit potential
  • Effective processes

What is Change Management? By Matthew Coppola



What is change management and why is it of benefit to your organisation?

Change management is a planned way of aligning people, organisations and processes from their current state to the ideal. Change is inevitable and must occur so organisations do not remain stagnant and continue pursuing the same activities all the time.

Increasing competition, government regulations and growing market forces spur change and the need to address these matters in business change is greater than ever.

Organisations must be capable of effecting change in order to succeed in the future.

What types of developments can be facilitated through change management? 

  • New product development
  • Mergers and acquisitions
  • Management changeover
  • Cost-cutting & Staff reductions
  • Employee resistances to change
  • Deployment of new technologies
  • Changes to business processes

Our skilled change managers will work alongside your management and staff to put into action business changes successfully, so your organisation remains constant and unwavering, ready to tackle the competition in a state of improved efficiency and superior abilities.

Contact us for a free consultation with one of our consultants today.

The following developments can be facilitated by our change management specialists:

  • New product development

Starting a new production line? Changing or removing products from a production line? Our change management specialists can facilitate this activity, ensuring products are adopted into the market smoothly, making certain that your organisation will cope with the change.

  • Mergers and acquisitions

Engaging in a merger with another company or acquiring other businesses? All levels of your company from bottom up, including management, staff and support systems will be affected in some way or another. Our change management specialists will align your staff and processes to meet the changes brought with a merger or acquisition.

  • Management changeover

A changeover of management in your company will likely bring new ideas, values, visions, processes and different ways of doing things. Our change specialists will guide your staff through the change, so they will be perfectly settled in with the new management arrangement.

  • Cost-cutting & Staff reductions

Organisations engaging in cost cutting and staff reductions experience a loss of employee morale and fear of loss of job among staff members, which results in less productive and unhappy workers. We can help by dampening the negative effect of job cutting throughout the whole organisation.

  • Employee resistances to change

Your employees may be happier doing the same things and will therefore resist or ignore any changes in your organisation. Our consultants can assist by facilitating in stages, the adoption of changes throughout all levels of your organisation.

  • Deployment of new technologies

The deployment of new technologies requires training and effective transition among all levels of your organisation. Our change managers are skilled in ensuring a smooth adoption of new technology in your organisation.

  • Changes to business processes

Our change management specialists can guide your staff and management to changes in your organisations business processes.