Is It Good to Include a Summary for Each Employer you Worked for?


In every resume there is a part of it set aside for employment history, this includes employer name, their email address, your job title, duration worked and job responsibilities and key achievements if applicable. However it doesn’t stop there. In the resumes I write for clients, I include a summary which I put before the list of job responsibilities/key achievements. It looks something like this:

Workfind is contracted by the Commonwealth Government to provide assistance for unemployed people, particularly those who are long-term unemployed and receive income support payments via Centrelink. My role as Recruitment Consultant was to canvass employers and meet with…

The reason why I put this in my resumes is that it helps the understand better about the company the jobseeker worked for and how their role fitted in with the whole picture. It also shows that the jobseeker respects and appreciates the employer they worked for and what kind of business they are in. Ask any employer and they will tell you that they really appreciate it when a candidate shows personal interest in not only the role but also the company they are applying for work with. This is helped by the candidate doing previous research before hand about the company, when it started, their products/services and market/s they sell to.

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Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Why do we need a resume?


For the most of us, unless we own a business or work in the entertainment/arts industry, need a resume. According to Wikipedia, a resume can be defined as  a document used by persons to present their backgrounds and skills, with the intention of gaining employment with a prospective employer. So someone might start a business, now to cope with the increasing demand for their business will hire staff. To hire the right staff, the employer wants to make sure they know what they’re doing. For example the job might be for a printer operator. Now this kind of job requires skills, and depending on the complexity and level of supervision in the role, will also require some degree of experience performing similar duties. Different professions and trades have different styles of resumes used. For example, a resume for a computer programmer would have a separate page outlining the software programs and languages including months/years of experience the jobseeker has had. But a business development executive would have their resume written in a way which focuses on sales targets reached and clients worked with.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Why we feel nervous on the first day of a new job, by Matthew Coppola



Yesterday I started my first day on the job at a job find company in Victoria. Although it was only an internal transfer for the same position with the same company, I still felt nervous, timid and shy around my new fellow colleagues. I understand now just what its like for my job seekers when they start a new job. The emotions that they would be going through and how hard it can be to get back into the workforce especially if they have been out of work for quite some time. It is a big change and can be a stressful period in ones life.  Similar to the emotions involved in moving houses, changing jobs is just as stressful, if not worse. But why is it that we feel nervous on the first day on the job?

There are number of reasons why we feel nervous on the first day of our new job. Even today I had first hand experience with what it felt like to start working in a new office with new coworkers I have never met before until today. It was extremely nerve racking. I made the biggest mistake in the beginning. I accidentally arrived to work late and so I was stressed in the morning to begin with. I now see why it is extremely important to go visit the new workplace before a job start, say the day before, so then in the morning you wont be stressed and will know exactly how long it will take to get to work and where to park. But thankfully I soon forgot about being late after apologizing and explaining my reason why. I was also nervous because everyone knew eachother and they had built up this team culture and felt so comfortable around eachother. But I realized that they werent going to change to fit in with me. I had to change to fit in with them. I made sure that I introduced myself to everyone in the office and that I joined in with conversation and laughter the team were having. Because I made the effort to be part of their team culture, they made the effort to warmly welcome me.

Then by the end of the day it struck me! I finally realized why we always feel nervous when starting a new job. Its because it means change for us and moving away from what we are familiar with. In Psychology, we learn that the brain loves the familiar. When we move out of our comfort zone it can create a real shock to our brain. For instance, why is it that we always feel comfortable in our own bed then in someone else? And its for that very reason. So to really overcome the tensions and anxieties in starting a new job, we need to make an earnest effort to get to know our fellow colleagues and show interest in the workplace environment and culture.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Why you need to be passionate about your job to succeed, by Matthew Coppola



I have been working for an employment services organisation for over 7 months now, and just recently I was offered an internal transfer to another office within the company over in Melbourne. But to ensure that my transition is as smooth as possible, in the last week working at my previous office in Perth, I had another employee who would be taking over my role to job shadow me. I thought this would be easy and I could teach someone the best of everything I knew, but how wrong was I.

The person job shadowing me had absolutely no interest what so ever in the job and the industry. It wasnt that they told me they werent interested, it was in their body language and the actions they made which made me come to the conclusion they werent interested in the job and hence would’nt perform once in the job.

Ill give you a bit of background about my job. I am an employment consultant for a Job Services Australia organisation. When a job seekers goes on welfare benefits, they are referred to a Job Services Australia organisation. My job is to reverse market job seekers based on their skills and experience, to suitable businesses, so then they can go off Centrelink benefits. Like most jobs, I have Key Performance Indicators (KPI’s) to meet. So you need to have self-discipline and personal drive so that you can place as many job seekers into employment and meet your KPI’s.

When I first started in this job, I was really passionate about placing people into employment. I also had the added pressure of meeting my KPI’s but I knew that placements would come after regular and quality reverse marketing. What has driven me to succeed is passion, dedication, self-discipline and just simply enjoying my job. Plus I want my career to stay in recruitment. But when I had this person job shadow me, she displayed none of those traits. Sure, she doesnt necessarily have to enjoy her job, but at least show some interest in the job.

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I am an experienced and qualified Employment Consultant. I provide assistance with tailored professional resumes, customised cover letters, key selection criteria responses and keyword optimised LinkedIn profiles.

All of my work is not only professionally written and edited but also has a unique design,  making sure that your job application will stand out from the rest. I work with clients all across Australia including Perth, Melbourne, Sydney, Brisbane, Darwin, Hobart and Adelaide. Having a professionally written resume will ensure your CV stays ahead of the rest. Contact me today to find out how I can help you land your dream job.

Please feel free to email me at info@matthewcoppola.com or call me on 0415 559 233.

Why is everyone getting promoted except me by Matthew Coppola


It is only normal to want to see yourself progressing through an organisation. Understandably, then, you may feel somewhat discouraged or even left out if you have not been promoted – especially if many of your colleagues have moved forward in the company.

For some, being stuck in the same role can begin to seem like a thick wall, a barrier that divides them from job fulfilment and success. With each passing year, it may feel as if another lot of bricks are laid up on top of that wall. An employee can start to feel that they are no good or do not contribute anything to the organisation.

Do you find yourself thinking along similar lines?

Well let’s look at the popular belief that a promotion opens the door to greater happiness. It is true that a job promotion can and usually does contribute to greater success. However simply being in a higher position does not make one happy. With higher positions come greater responsibilities.

Even if you see the reasonableness of this point, you may still feel discouraged at times. But before you assume the worst, take a minute to ask yourself, “Am I ready for a promotion or higher position?” Be realistic about it. For example if you are a recent graduate or just started a job, the answer most likely will be no!

It is true that some new employees may be exceptionally good or have been in the same role for quite some time. But that does not necessarily mean they should be promoted. Have you honestly considered whether you are ready to take on greater responsibilities in the workplace?

A good self-examination may explain some realities. For example:

–         How mature and responsible are you?

–         Do you get along your with workmates or are you in constant conflict with them?

–         In ways do your peers who have been promoted compare to you? How can you learn from them?

–         Are you motivated to reach out for a promotion?

–         Have you expressed your thoughts on this matter with your supervisor?

Expressing your interests and thoughts about being promoted to your supervisor is the best way to find out if you are ready or not. Be sure to ask your employer how you can reach out for a promotion. This will not only show interest on your part, but keep you on the radar, so to speak, should any opportunities arise.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specializing in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

How do I listen to people better by Matthew Coppola


Today in all walks of life, there is an asymmetry of information between people.  This occurs when there are gaps of information between one another, that is, when some have more information than others. To elaborate, there are “generation gaps” between youthful and elderly people, between the jury and the accused, between employees and employers and between businesses and their customers.

Why does this asymmetry of information come about? The main reason is due to miscommunication. Both parties fail to communicate effectively to each other.  Most of the time, people think of other things while someone is talking to them, instead of actually concentrating their thinking on the conversation and what is being said to them. So even though people may hear what is being said, they didn’t actually listen.

Studies have shown that we spend 40% of our time actually listening when communicating with others. So not only do we talk more then we listen, but we also operate at a listening level of about 25% efficiency. For some people, especially older ones, the levels may be even lower. So building up your skill at effectively listening to your work colleagues, managers and customers is very important for not only daily life, but for your job too.

What does it mean to listen?

To listen means to be attentive to what our colleagues are saying to use by using both our mind and heart, with our ears and our understanding.

Either at work or in your personal life you may have come across people saying to you that you’re not paying attention to them. This comes from the expression “to pay attention” Paying attention essentially means that being attentive to someone will cost you something. This cost is not only your time, but also your self-interest, because you’re putting the interests of others above your own interests. So listening to your customers, colleagues and management requires you to be unselfish with regards to your time, show patience and also self-control because you holding back thoughts about anything else and concentrating your sole attention on the other person.

Is there anything wrong with being dishonest at work?


“Honesty is as rare as a man without self-pity” So wrote American Poet, Stephen Vincent Benet almost 100 years ago. You may agree that little improvement has been made since then in regards to the public’s respect for honesty and its value. Dishonesty is not only prevalent with the general public, but also in workplaces too.

To many employees, the belief is that honesty pays, but not enough. To survive in a tight job market, many feel that they need to lie or bend the truth to get anywhere in life. But is that the case? Does being deceitful, dishonest and untruthful at work really the answer to gaining success? In this article, we are not just referring to small amounts of dishonesty or bending the truth, we are talking about all types and degrees of dishonesty no matter how big or small they are.

There is no such thing as a white lie. A lie is a lie.

Any type of dishonesty is created by greed for some sort of dishonest gain. Greed leads to lying. But you may justify lying by reasoning to yourself that “it’s just work”. Many employees who lie to a customer or supervisor, end up placing the responsibility back on to them saying that it’s the customers end decision and “let the buyer beware” or that the boss doesn’t need to know the truth.

But, can a thief justify his robbery by saying “let the victims beware”? Of course not! Same with employment, if an employee is dishonest and gets ahead at work, they are just as bad as that thief. Both the thief and the worker have been dishonest.

The thief is dishonest by taking someone’s possessions without their permission and not asking them. The employee is dishonest because they held back information from the customer, knowing all too well that if they knew the truth, they would not have bought the product in the first place.

Unfortunately, many feel that being honest is a choice, and will choose to be honest or dishonest depending on what suits them at the time. Your co-workers may argue that they would not be successful in their job unless they were dishonest to some degree.  You may even be asked to lie to a customer to prevent them from being able to speak to a colleague or your boss. Some in the workplace who pursue dishonest activities will even seek to cover up their dishonesty and falsehood by lavishing everyone in the workplace with praise and gifts.

Short term benefits versus long term costs

Before you try and justify to yourself that you can be dishonest when it suits you, ask yourself the question: What is it that I want – a quick benefit or that which results in benefits that are lasting? The benefits you will get from being dishonest at work are likely to be short term. Take for example a builder who builds a house using cheap building materials and quotes a high price based on quality workmanship and materials. True, this builder may make an easy profit, but in the process he may lose a client and all their friends when the person finds out they were cheated. So really, the consequences of being dishonest at work will far outweigh the benefits it brings.

Respect and esteem in the workplace is not given but rather it is earned through honesty, hard work and dedication to the job. So if you build up a reputation for being honest and upfront in your work activities, you are likely to earn the trust and respect of your colleagues and supervisor. Take for example two car salesmen. If both were offering the same make of car and at the same price, but one salesman was known to be honest and the other known to be dishonest, who would you buy from? Well, you would be silly not to buy from the honest person.

You’ll also find that your colleagues will be more honest and upfront with you then they otherwise would. “To be honest, as this world goes, is to be one man picked out of ten thousand.” So wrote William Shakespeare. People appreciate honesty because it is hard to find.

But what if you find out that an employer is doing things at work which are dishonest, what should you do? Really in that instance, it is up to you whether you decide to remain in the job or leave. But in reality, escaping from dishonesty in the workplace will prove futile. Dishonest acts at work will follow you wherever you go. If your employer does not require you to do dishonest things at work, then it would be in your interest to stay in your current job and prove to your employer the value of an honest worker.

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I am an experienced and qualified Employment Consultant. I provide assistance with tailored professional resumes, customised cover letters, key selection criteria responses and keyword optimised LinkedIn profiles.

All of my work is not only professionally written and edited but also has a unique design,  making sure that your job application will stand out from the rest. I work with clients all across Australia including Perth, Melbourne, Sydney, Brisbane, Darwin, Hobart and Adelaide. Having a professionally written resume will ensure your CV stays ahead of the rest. Contact me today to find out how I can help you land your dream job.

Please feel free to email me at info@matthewcoppola.com or call me on 0415 559 233.