“Effective job hunting is about making tailored job applications that match the vacancy and employer” By Matthew Coppola


Please take a moment now to think about the heading of this article:

“Effective job hunting is about making tailored job applications that match the vacancy and employer”

Job hunting means to be actively looking and applying for work. Scouring job vacancy websites and apps to find the right job or one that you are interested in doing. You like the employer and the job and feel that you are well suited to the position. More often than not however, many will send out job applications one after the other, with a standard covering letter, generalist resume and a couple sentences in the email saying that they are interested in the position and all about them. That’s right, all about them. 

Well it shouldn’t be all about the job seeker but rather all about the resume. You do not need to elaborate on everything you have done in your 20 year career. Rather, talk about the experience that relates to the job.

Many people send out job applications that are not tailored for the position and that actively addresses the employer’s interests. If you are a fire fighter but want to work in an accounts office, well then you wouldn’t send your firefighting resume and talk about how many fires you have eliminated when writing your job application. No, rather you would change your resume for office work and address the requirements for the position and how you feel your skills and experience would add value in that position and for the employer in meeting their business goals.

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Author: Matthew Coppola, Client Centric Executive Employment Solutions

Holding a graduate degree in Commerce, majoring in Economics at Curtin University, as well as a post graduate certificate in Career Education and Development at RMIT University, Matthew brings with him more than 6 years experience working in the fields of business development, marketing, soft-skills training and employment services industry. He has gained significant exposure in working with employers in sourcing staff as well as assisting jobseekers in promoting and marketing themselves to employers and securing sustainable employment outcomes. He is currently working in Disability Employment Services where he assists clients with mental health disabilities in finding and keeping satisfying and gainful employment and helping them overcome and work around barriers to employment. 

He has helped many job seekers secure employment by training and coaching them in the art of being interviewed and giving the interviewer a positive and lasting impression. He knows how to sell and market a job seeker to an employer and he imparts this knowledge to his clients in helping them sell and market themselves in an interview.

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Perth Resume Writing Services


Don’t risk having your CV thrown into the rubbish bin because it failed to impress. We will write and design you a professionally written resume and cover letter that will make you stand out with an eye catching design and punchy content!

The work that we do in designing, structuring and re-writing for immediate impact will ensure the recruitment consultant and hiring manager continues to read more. The work that we do for you involves:

  • Proof-reading for grammar and punctuation checks.
  • Designing the resume to look professional and be highly presentable.
  • Writing a short, captivating summary that identifies you in your field and promotes you.
  • Writing the resume to market and sell you to the prosepctive employer.
  • Conducting research to find out what employers are currently looking for in your field and making sure the resume addresses their requirements and your experience is made relevant.
  • Creating a detailed  resume but not cluttering it – we make sure that everything is in structure.
  • We put headlines for better reading and to draw the employers attention.
  • We also use industry specific vocabulary and terms employers are using and appropriately include these in the resume and covering letter.

A covering letter is a very important aspect of the job application process and can be the difference between your resume being discarded and obtaining an interview. We make sure that the covering letter is in sync with your resume and allows you to make a small tailored adjustment to the company name/contact person and short summary stating why you want to work for that company specifically, and then the rest is all pre-populated, ready to go.

Our strategy is one of quality over quantity,  ensuring your covering letter has a high impact effect, just like the resume will. We take a great deal of time and effort in making sure our work is of a very high standard.

 All of our work is original and tailored to the client. We spend time and effort in ensuring that your resume really sells and markets you to any prospective employer.

Our contact with you will be primarily by phone and email as we work with clients all over Australia and some of our clients may already be working which makes it hard logistically to meet.

“”Hi Matt, just wanted to say a big thank you for all your help with my c.v and covering letter I got permenancy which means I never need to go through that horrible process ever again.. Big thanks.”

Hazel M, Teacher’s Aide

 “Awesome Matt! Great job! Thank you so so much 🙂 I really want this job so feeling a lot more confident- now you have done such an awesome job”

 Tania F, Senior Anaesthetic Technician

 Simple and easy process from consultation to delivery.

Initial consultation.

We make initial contact with you by phone/email for a brief discussion regarding the services you require and any specific requests. We also discuss your background and experience and what direction you would like your career to head.

Preparation.

We then ask if you can send us your existing resume and if any supporting documentation (ie. Employer testimonials, qualifications and grades, referees, etc) along with a couple links to jobs on Seek.com.au that you wish to apply for.

Contact.

Once we have all the information we need we can proceed, but if there is anytime else we need to know we will get in contact with you

Payment.

Full payment will need to be made upfront to confirm your booking.

Timeframe.

Depending on current workload, we usually ask for around 3 – 4 working days to have the final draft back you for your review.

Delivery.

We will send the documents to you ready for your review and to see if you would like any changes or additions made and we will make them accordingly.

Revision.

Once you have made your review of the new resume and covering letter, we then make those changes, send it back to you and commence working on the next service paid for (ie. Job application service or LinkedIn prof

Why should you research the employer before being interviewed?


Matthew Coppola is an Australian Careers Advisor, Employment Specialist and Resume Writing Expert. If you are interested in having him as a speaker or utilising any of his services, please contact him by clicking here.

Going for an interview is like going out on a date with someone.  Now both are similar for many reasons, but generally speaking, if you went out on a date with someone and it wasn’t a blind date, you would be more prepared and confident if you knew a bit about the person with whom you were about have dinner or a drink with.

That kind of research might entail conversations with friends among other things. What if your friends told you that she was no good, she would hurt you and she is untrustworthy. And this is from multiple sources including  Facebook page where you see her photos and posts with are in line with the reputation your friends gave her.

Armed with this information and research, how do you now feel about this date? Well not only would you be uncertain about her but you would be more prepared with what kind of questions you want to ask her and you would not let her pretty looks cloud any of your judgement! So research is key to being prepared and confident!

Same with having an interview with an employer.

It’s always best to find out everything you can about the companies you want to work for including: their product lines, competitors, prices, growth prospects, organisational structure, employment policies, key staff and overseas trends and developments which may affect local operations.

You can find this information in places like:

  • annual reports;
  • customer newsletters;
  • trade magazines;
  • product brochures and catalogues;
  • sales representatives.

The best way to approach this is speaking in person to someone who works there or knows someone who does. This is where your personal contact list will be important and this can be found through online sources like LinkedIn, a professional networking website where you can connect and message professionals in your industry.

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Author: Matthew Coppola

Matthew Coppola – Employment Advisor

BComm(Econs), GradCert (CE&D)

Matthew Coppola has more than 6 years’ experience in the recruitment, staffing and training industries with a focus on employment services, specifically Job Services Australia and Disability Employment Services.  He has experience in business development, marketing, sales and training.

Common Interview Questions – A Brief Overview


Matthew Coppola is an Australian Careers Advisor, Employment Specialist and Resume Writing Expert. If you are interested in having him as a speaker or utilising any of his services, please contact him by clicking here.

Common Interviewing Questions

1 – Tell me about yourself.
This seems to be an innocent enough question. But be aware that Interviewers often ask this as an invitation for you to share your life story or personal information. Interviewers often want to know personal details like your age and marital status. So this question often elicits background information such as when you graduated high school or college, your marital status, number of children, etc. When you hear the tell-me-about-yourself question, think of how you can answer with details about your prior work experience, abilities and professional accomplishments that will fit this job.

2 – What else should I know about you?
If the “tell-me-about-yourself” question doesn’t prompt you to reveal personal statements, later in the interview (when you have been lulled into complacency), the interviewer often asks this question. Reiterate why you are the best fit for the job. No personal info is required. It’s up to you what private details you reveal.

3 – Why should we hire you?
Talk about a job where you used skills you believe will be necessary in this job. Point out how your skills or experience meet the needs of the organization.

You can say, “Because I am the best candidate for the job,” as long as you add the reasons that make you the best candidate. Be confident and enthusiastic and emphasize several reasons why you should be hired. “I’ve got extensive experience in (whatever) with the specific skills you are looking for. I’m a fast learner who has learned to adapt quickly to change …” Give examples to back up your statements that demonstrate your unique qualifications.

4 – What are your weaknesses?
One/ of the secrets to answering this question is being honest about a weakness, but at the same time, demonstrating how you have turned it into a strength. For example, if you had a problem organizing your work in the past, demonstrate the steps you took to more effectively keep yourself on track. This will show that you have the ability to recognize aspects of yourself that need improvement, and the initiative to improve.

Do not say, “I don’t have any weaknesses,” or “I am a bit of a perfectionist.” Those answers will turn off interviewers. They know the first is probably untrue and the second is impossible. Being a little bit of a perfectionist is like being a little bit of a liar. Better to use a weakness that is really something you are trying to learn like a foreign language or a new software program. Make sure that any weakness you talk about is not a key element of the position.

5 – What is your greatest strength?
This is your opportunity to highlight your best skills. Focus on your top three or four. Examples would be: “my leadership skills, problem-solving ability, team-building skills, interpersonal skills, ability to work under pressure, professional expertise, ability to resolve conflict” and so on. Be prepared to offer examples for each skill you mention.

9 – Where do you see yourself five years from now?
If you say, “In your job,” you have shot yourself in the foot. Interviewers ask this question because they want to hire people who are focused on specific professional goals. Vague works best. “In five years I expect to have more responsibility and new, exciting challenges.”

Do not indicate that you hope to start your own business, change careers, or go back to school. Such responses indicate a lack of long-term interest in the organization. Keep in mind that throughout the interview, the interviewer is trying to discover if you are a good fit and can make a positive contribution in the job.

10 – Why do you want to work here?
“Because you have a job,” won’t win any points for you. Instead, use this question to talk about what you know about the company, and how your background and experience relate to issues they may have. This shows the interviewer that you have done your homework and at the same time, gives you another opportunity to show how your qualifications and experience match the job. “What I can bring to this job is six years experience and knowledge of the industry, plus my ability to build and sustain patient relationships …”

11 – Why did you leave your last job?
If you lost your last job because of downsizing, restructuring, the company closing, etc., say: “I didn’t leave my last job. My job left me.”

If you left on your own accord, do not say anything negative about your former company, boss, or co-workers. You might say: “There were many aspects of my job that were rewarding but I believe this new position will give me the opportunity to contribute even more.”

12 – What did you dislike most about your last job?
If you loved your last job, say: “What I dislike most is that it ended.” If you didn’t love your last job, do not say anything negative. Instead, use a variation of the statement: “There were many aspects of my job that were rewarding.”

13 – What is a weakness you still have?
A negative question again. Repeat a “weakness” you may have used earlier that indicates how you are working to learn something new.

18 – What salary are you looking for?
Negotiating salary can be a minefield if you aren’t prepared. This strategy is an excerpt: “Do not disclose your salary history or the salary you are seeking. Instead, ask: ‘What is the range for this position?’ You focus continuously on asking for the range, not the salary. When you disclose, you lose the power of negotiation.”

Behavioral Interviewing Questions

Behavioral interviewing focuses on the candidate’s actions and behaviors and therefore minimizes the personal impressions that can affect hiring choices. This style of interviewing is based on the premise that the best, most effective way to predict your future behavior is to determine your past behavior.

These questions ask about what you have done in previous jobs, not what you would do. You will know it is a behavioral question when the past tense is used. “What did you do … Tell me about how you handled … Describe a time when …”

19 – Describe a problem situation and how you solved it.
If you had responsibility in your previous jobs, you can describe a work situation where you were responsible for turning it around. If you do not have professional experience, describe something like prioritizing your schedule and making to-do lists to give you enough time to study. Regardless of the issue involved, you demonstrate that you can think critically and develop a solution.

20 – Describe how you handled a stressful situation in the past.
Give an example of how you used your problem-solving or decision-making skills to reduce stress. An example might be that you learned the value of a time-out for both yourself and your staff. Or if it’s true, how you actually seem to work better under pressure and deadlines.

21 – Tell me what has been your greatest work-related accomplishment?
Choose an example that was important to you and also helped your company. Give specific details about what you did, how you did it, and what the results were. Talk about an accomplishment that relates to the position you are seeking. Interviewers like to hear about accomplishments that reduced expenses, raised revenue, solved problems or enhanced a company’s reputation.

22 – How did you keep current and informed about your job/industry?
The interviewer is concerned that once you get the job will you continue to learn and grow? You could say, “I stay on top of what is happening in my industry by reading newspapers, magazines and journals. I am a member of several professional organizations and continually network with colleagues at the meetings. Whenever possible I take classes and attend seminars that offer new information or technology.”

Question and Answer on Email Etiquette


Emailing, Email Etiquette1. What is the biggest mistake people make when sending business emails?

The biggest mistake would have to be sending emails with too many subjects.

If you are sending an email, make sure that it is on one subject alone, not many. Because when people receive emails with too many subjects, the email respondents end up forgetting to reply to most of the different matters.

So I suggest when sending emails, make sure they are on one subject, and if you have a number of matters that need dealt with, keep them as separate emails.

2. What is a common mistake people make without realising they are making a mistake?

Bad grammar – forgetting to spell check is a common mistake people make that they don’t realize.

When sending emails throughout the day, we may become busy and so will rush through an email, and sending it without double checking our grammar and punctuation.

Make sure spell check is always turned on. However, spell check misses mistakes like this:

“I this due by Tuesday”

Spell check would say that is correct. When really it isn’t and should be:

“I need this due by Tuesday”

So it is always good to double check our emails before sending.

Ways you can quickly check for typo mistakes:

Read through the email but only concentrate on the words and their structure, not what the email is reading. This way you will be able to find mistakes easier without getting caught up in the email

3. How should an email be properly constructed?

–         Specific subject

Eg.

BAD:  Next Tuesday’s appointment

GOOD: Appointment for Tuesday the 20th of August 2010 with John Smith

–         Introduction

An email should start off with a good introduction which captures your reader’s attention and helps them to follow on through the email:

Eg.

Hello John,

Hope you had a good weekend OR

Thank you for your time today to discuss the matter with you.

–         Body

This is the base of the email.

Key information for the reader is in this part of the email. Whatever you need to ask or say put it in here.

–         Conclusion

Always end an email off in a positive note or to recap your email.

Eg.

Please feel free to contact me if you would like more information

Kind regards,

OR

I look forward to seeing you next week and discussing the proposition with you.

Kind regards,

4. How important is good email etiquette?

Very important.

A good email shows professionalism so sending a well written email will impress your client or customer

5. What are the possible ramifications of bad email etiquette?

–          Perception by the email respondent as unprofessionalism and lack of care in the way your conducting business

–          The email respondent may disregard the email and forget about it

–          The email may be passed on as junk mail if the subject line is too general or small.

–         The use of emoticons and acronyms like BTW (by the way) are way too informal. Not everybody knows what they mean. Readers could even get the wrong impression of your email writing skills.

Controlling yourself from peer pressure by work colleagues – how you can cope!


What is Peer pressure?

Peer pressure is when group of peers start exerting influence to persuade us to change our attitudes, values, or behaviour so that we meet their desired group norms. Unfortunately peer-pressure doesn’t stop at school. It follows us right through to the workplace.

Various instances of peer pressure can occur at work. For example it may be that a co-worker wants you to go out for drinks after work but you don’t really want to, may be continuous junk mails circulating around the office that try and capture your attention or could be from a co-worker asking you to cover their shift for them. These are just a few examples of peer-pressure occurring in the workplace.

Is it natural to feel this way?

It is only natural to want to be popular and accepted by your peers at work. Influence from your peers shouldn’t be viewed as necessarily a problem. Take the illustration of a butcher sharpening a knife. The butcher turns a blunt knife into a sharp knife ready to cut. If your work peers have mature, professional and respectful attitudes in the workplace, they can actually help sharpen your knowledge, skills and abilities in the workplace.

However not all workplaces offer positive and up building influences from work peers. Many of your colleagues in your working life, both blue collar and white collar, will lack in professionalism, honesty and respect. They may have views and opinions that are unreliable and even false. So if you do become under the control of your peers, whether it be to cover someone’s shift or gossip about another co-worker, it may be little more than the blind leading the blind. You would just be as much of a fool as they are.

I am starting to feel upset and negative, what do I do?

Have you started forming a negative attitude toward a co-worker or management? Have you noticed any changes in your attitude, behaviour or actions at work in order to fit in? It is true to say that no one can make you do anything you don’t want to do, just like the saying that you can lead a horse to water but you can’t make it drink. Ultimately it is your decision.

You may think it’s easy to not be intimidated by what your colleagues will think of you, but when you are faced with peer pressure it’s another story. For example, what would you do in the following circumstances?

One of your co-workers asks for your opinion on another co-worker who keeps coming to work half-an-hour late. You know that they are gossiping and don’t know the full story, but they’re waiting to hear what you think.

You receive junk mail circulating around the office that has been forwarded by a colleague. Everybody else is replying to the email, and you feel obligated to make a comment.

They aren’t easy situations to deal with are they? Most of the time, peer pressure won’t be direct from your colleagues, but may actually be indirect like from the last example. You don’t have to reply to the email circulating around the office, but because everybody is doing it, you may feel obligated to do the same. So how can you build up the strength to stand up to peer pressure from your colleagues?

Giving in to peer-pressure at work is the same as allowing others to do the thinking for you. The moment you step back to think about the actions that you’re going to make because of peer influences, is the moment that you will have the courage to stand up to them. Using your own thinking ability and knowledge and not relying on your co-workers foolish reasoning’s is the best way to overcome what it is you are feeling pressured to do.

It doesn’t matter where you work, be it in an office or on the factory floor, you may be disliked or scorned at because you are using your thinking abilities. Remember, you are the one with the greatest strength than your co-workers who give in to their foolish passions. Take for example the co-workers who ridicule management and their decisions. Are they heading into a successful direction in their career? Of course not! Their attitude won’t just stop them from progressing in the business, but every other workplace they work at. So is that where you want your career to end up at? I doubt it.

How do I cope with peer pressure?

Peer pressure will follow you everywhere, regardless of where you work. You can’t avoid this at work because you need to work alongside your colleagues to fulfil your job responsibilities. So what do you do? First thing is you need to keep your cool. If a colleague or supervisor says anything to you that makes you feel pressured or anxious at work, you need to keep your cool and be upfront with them.

We will look at two scenarios – indirect and direct peer pressure. An example of direct pressure would be if you accidentally arrived 10 minutes late to a meeting and a co-worker says to you “just wake up did you?” this then makes you feel under pressure because you arrived late and you’re not meeting your job commitments. You should be upfront with anyone that puts pressure on you at work, but in a mature and responsible manner. In this example, your reply should be “what are you trying to imply bob?” this will put the co-worker on the spot and have to justify why they are putting pressure on you.

Or in our previous example earlier, if a co-worker were to ask you to cover their shift, your first reply should be “No, I am not going to cover your shift” and if they ask you why you won’t, put them on the spot by replying “why should I have to cover your shift, am I not entitled to making my own decisions about what I do and don’t?” this then allows you to be assertive and let the other person know that you make decisions on your own, and not be guided by someone else.

The top 3 ways to find a new job


Finding a new job isn’t easy especially in tough economic times. Generally during quiet times over the economic cycle, there are usually more people looking for work then there are available jobs. For every job advertised there most likely will be over a hundred people applying. Keeping this in mind, when looking for work you want to make sure that you branch out into using different job searching techniques. Sometimes it may just be trial and error to see what works for you.

So here are my top 3 ways to find a new job:

1. Apply online with a tailored cover letter and resume specific to that industry.

2. Cold call employers in your industry seeking work that has not yet been advertised (reverse marketing yourself)

3. Drop by local businesses with your resume and cover letter seeking work that has not yet been advertised (again, reverse marketing yourself face to face)

 

An Experienced Resume Writer You Can Trust!


Recently I was asked by a client for their own peace of mind, about my experience and skills in resume writing and employment services. And rightly so! Before anyone hands over money for a resume writing service or any other service for that matter, they have the right to know who is doing the job for them and how credible they really are. This client prompted me to write an article about myself (vain I know) for everyone to read and acknowledge my ability to write a professional and personalized resume that sells to a prospective employer in whatever industry they may be in. 

At the age of 25, I now have over 6 years’ varied experience in the Employment Services and Training Industry. I have worked for Job Services Australia as a Recruitment Consultant and now Disability Employment Services as a Disability Employment Services Consultant assisting local people with Mental Health disabilities in gaining sustainable and gainful employment and being part of that process right from initial registration through to post placement and on-going support. My background in the training sector has been as a Business Development Manager. Moving into employment services, I combined my marketing and business development experience to be effective in building loyal relationships with employers and other stakeholders critical to the success of my clients.

Over the years I have developed extensive skills and techniques from reading numerous books and trialing different approaches in Resume & Cover Letter Writing, LinkedIn Profile Writing, Addressing Selection Criterias, Applying for Jobs online and Career Coaching. My industry experience is so vast and spread out and includes jobs in Mining, Construction, Administration, Health Care, Manufacturing, Retail, Security Services, CEO and Executive level and so many more industries.

I understand what employers want and how to communicate effectively to them. I know how to properly read a job advertisement and interpret what they really want and then address this in the cover letter. This has proved very successful and my testimonials will prove that. I am aware that applying for work shouldn’t be rushed and that employers can tell if you are just sending out your resume for the sake of it. This applies to all employers and jobs whether they be in Melbourne or Perth or in the Pilbara region of Northern WA.

Writing Selection Criteria’s can also be very difficult for people because it is so time consuming and there may be so much you want to say but if you do go on then it will be far too long and may not be read thoroughly. To key to writing a good and effective Selection Criteria is to keep it to the point and give the employer just enough information that leave’s them wanting to know more.  For each criteria, you should have around 1 to 2 examples maximum proving that you have met the criteria in your past employment. Each criteria should have a paragraph with an introduction, body and conclusion.

My academic is a Bachelor of Commerce majoring in Economics at Curtin University of Western Australia and a Graduate Certificate in Career Education and Development at RMIT University.

Why every job you apply for should have a personalized cover letter


Every job you apply for whether it be online, in the paper, internally with the company you work for or by networking, needs a personalized cover letter specific to that company and the objectives of the role. Too many times people apply for numerous jobs with the same resume and the same cover letter and they wonder why they are not getting any interviews! And if they are getting interviews, they why are they not getting the job?!

The simple reason is that when a company puts a job advertisement out and has a selection criteria attached to it, they are doing that for a reason. Now the same applies in the western world as it does in Melbourne, Perth or Adelaide – all the employers are the same! They are not doing it because they are a charity, they specifically put a job out because they are willing to invest in someone to perform a specific duty or set of duties and want someone who will meet their expectations and perform. Added to that they also want someone that will fit in with their team culture and has done similar work in the past – again keyword – “experience required”.

Every job you apply for must have a personalised cover letter – personalised in the way that it addresses what they are looking for, in the subject line is the job, has the contact name and company name and is dated accordingly. It shows that you took the time and effort to address what they want and took an interest in them and the job!

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Author: Matthew Coppola

Matthew Coppola – Employment Advisor

BComm(Econs), GradCert (CE&D)

Matthew Coppola has more than 6 years’ experience in the recruitment, staffing and training industries with a focus on employment services, specifically Job Services Australia and Disability Employment Services.  He has experience in business development, marketing, sales and training.

His expertise can be found in the Community Services & Non-Profit and the Education & Training sectors. 

This article can be viewed by clicking here

Disclosing your Disability: Job Applications and Employment


Defining the term “disability”

The term “disability” can be defined as according to the Equality Act 2010 in England as: “a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day to day activities”. Of course this is a very broad definition and covers a wide rang of conditions or impairments.

Do you need to disclose?

At the end of the day it really is up to you whether or not you want to disclose your disability. Some disabilities are harder then others to disclose. For example, a mental health disability can sometimes be less harder to disclose as opposed to a physical impairment which is more noticeable. The decision to disclose your disability cannot just be made on a logical basis only. It’s also important to think about how you are going to feel when talking about your disability and how it affects you and your colleagues. There are those people who are confident with this and would rather get everything out in the open as soon as possible while others will procrastintate and worry about them being stereotyped and just want to be seen for their achievements and skills and not their disability.

The decision whether to disclose or not shouldn’t be made lightly. To assist you when deciding whether or not to disclose, I would like you to ask yourself the following questions:

  1.  Will my disability affect my ability to do the job without any additional workplace modifications from the company?

If you answered no to this, then there is unlikely that its worth disclosing and going through all this heartache, however if you answered yes then I would recommend disclosing but then you need to pick the right time and place to disclose.

  • Does your resume have gaps in history?

If your resume has gaps in its employment history then it can really worry employers. If you have a lot of gaps in your employment history due to your disability, then it might be a good idea to address those gaps through disclosure. Remember that not all employers are going to be understanding and disability aware. There are still employers out that that have never interviewed anyone with your specific disability so it’s best to not assume that they will know what support/adjustments you need. Employers may also be unaware of financial subsidy schemes to pay for workplace adjustments so find out all you can about schemes such as Job Access or assistance from Disability Employment Service providers. If you think an employer may be concerned about the long term cost of employing you, take the initiative and tell them about this scheme.  Not only will this alleviate their money worries but it will also show you are well-informed, well-prepared and helpful.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specializing in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Should I include a photo of myself in my resume?


I was recently asked by a client if he should include a photo of himself in his resume. Now unless you’re going for a job as a model or entertainer, putting a photo on your resume is very unprofessional and does nothing to support your application for employment! There really is no point in doing it. They will be pre-judging you before they have even met you.

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Author: Matthew Coppola, Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specializing in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

 

What to do if you don’t hear back from an employer after the interview.


Matthew Coppola is an Australian Careers Advisor, Employment Specialist and Resume Writing Expert. If you are interested in having him as a speaker or utilising any of his services, please contact him by clicking here.

Time and time again I have clients agitated because they haven’t heard back from the employer after their an interview. They want to know what they outcome was, especially a couple days after the interview having still not heard back from anyone. Going through their mind are questions about how they went during the interview, what they said, what they didn’t say and what the employer thinks of them. It can even discourage the most qualified and experienced job seekers from applying for more jobs. But the question, remains, what should you do if you don’t hear back from an employer after the interview?

Without me making life easy for you and giving you the answer, I want you to put yourself in the employer’s shoes. Now you have just interviewed 15 people over the last two weeks. There have been some that you like, others that you really liked, some that you wont hire at all and 5 people that you cannot just make your mind up on because they all possess different skills and abilities that you want but you have have the capacity and funds to hire one person out of those 5. So there faces the dilemma of almost every employer. And the fact that there are less open vacancies and more jobseekers applying for the one job, means that the employer has a harder time choosing a suitable candidate but also has the power to be choosy in this decision. They can pick the best out of all 5 and do not need to settle for anything less. Now you cannot change or influence their decision post interview stage a part from sending a thank you email straight after your interview which may give you a 1-5% boost in your probability of being chosen for the job. So you just leave it. After you send the thank you email, move on and assume that you didn’t get the job just so you keep sane and can start applying for more jobs. That would be my best recommendation if you do not hear back. I also recommend not calling or emailing them again following up. Trust me, if you got the job they will call you back. I promise you!!

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Author: Matthew Coppola,  Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specializing in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Perth Resume Writing Service


client-centric-small4 (1)We are a boutique employment services company specializing in executive and managerial level roles in all industries and sectors. Resume & Cover Letter WritingLinkedIn Profile OptimisationAddressing Selection Criteria, Job Application Service and Career Coaching. Industries served include, but not limited to, Government, Hospitality, Mining, Financial Services, Construction and IT.

We have varied packages, ranging from our Ruby package for $220 which includes a personalised resume and cover letter, to our top Gold package for $520 which includes a resume, cover letter, selection criteria, Linked in profile and we apply for 10 positions on your behalf. This has proved very successful, however it really depends on your budget.

When should I recieve it?

For a new resume and cover letter, we usually ask for around a week timeframe which includes us sending it to you for your review to see if you would like any changes or additions made, then make the changes as requested.

How do I pay?

Payment can be made by bank transfer into our business’ bank account at which we will send you a sales reciept for your tax records. Payment must however be made upfront to confirm.

What do I need to send?

We will need a copy of your existing resume along with a couple links to jobs on seek that you wish to apply for so we can tailor your resume and cover letter accordingly.

Contact us by email:

info@clientcentric.com.au

Phone:

0415 559 233

Visit our website at:

www.clientcentric.com.au

Melbourne Resume Writing Services


We are a boutique employment services company specializing in executive and managerial level roles in all industries and sectors. Resume & Cover Letter Writing, LinkedIn Profile Optimisation, Addressing Selection Criteria, Job Application Service and Career Coaching. Industries served include, but not limited to, Government, Hospitality, Mining, Financial Services, Construction and IT.

We have varied packages, ranging from our Ruby package for $220 which includes a personalised resume and cover letter, to our top Gold package for $520 which includes a resume, cover letter, selection criteria, linkedin profile and we apply for 10 positions on your behalf. This has proved very successful, however it really depends on your budget.

When should I recieve it?

For a new resume and cover letter, we usually ask for around a week timeframe which includes us sending it to you for your review to see if you would like any changes or additions made, then make the changes as requested.

How do I pay?

Payment can be made by bank transfer into our business’ bank account at which we will send you a sales reciept for your tax records. Payment must however be made upfront to confirm.

What do I need to send?

We will need a copy of your existing resume along with a couple links to jobs on seek that you wish to apply for so we can tailor your resume and cover letter accordingly.

Contact us by email:

info@clientcentric.com.au

Phone:

0415 559 233

Visit our website at:

www.clientcentric.com.au

When should you bring up salary expectation?



I get asked this question a lot by my clients. When should I talk salary expectation? During the interview? Before or after? It’s like as if in our mind we think that if we start talking money, then it’s going to turn off the employer and we wont get the job. Well I have some good news! that is not true at all!

Employers first of all are not turned off by discussion of salary expectation once rapport has been built and they are aware of your strengths, weaknesses and at least it is nearing the end of the interview when you bring it up. If for example, the employer called you, said he/she received your resume and would like you to come in for an interview, and then you start saying how much money you expect to be paid, well that will certainly turn off the employer, for they haven’t even met you and do not want to commit to any salary negotiation until they have met you.

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Author: Matthew Coppola,  Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Adelaide Resume and Cover Letter Writing Services


With hundreds of resumes to plow through, an employer won’t initially spend more than about 30 seconds looking at each individual resume. The secret of our resume service lies in knowing what to include, what not to include, and what kind of a spin to put on your resume, to ensure your resume will stand out from the crowd – to give you the very best possible chance of getting the job you want. There really is no substitute for taking advantage of in-depth professional experience and expertise.

Don’t risk having your CV thrown into the rubbish bin because it failed to impress. We will write and design you a professionally written resume and cover letter that will make you stand out with an eye-catching design and punchy content!

We will highlight your strengths and weaknesses like no other. The professionally written resume’s and covers letters that we create for our clients will ensure the recruitment consultant and hiring manager will want to continue reading more!
A cover letter is a very important aspect of the job application process and can be the difference between going into the bin and obtaining an interview.
Applying for a job that has key selection criteria? Not a problem. With different ways to respond key selection criteria,’s can be very difficult to do. Not to mention the time it takes to write, edit and format each response. We evaluate each criterion separately and create interview winning responses.

 

Please feel free to visit their website at www.clientcentric.com.au

Or alternatively, email us at info@clientcentric.com.au

Resume and Cover Letter Writing Services Brisbane


With hundreds of resumes to plough through, an employer won’t initially spend more than about 30 seconds looking at each individual resume. The secret of our resume service lies in knowing what to include, what not to include, and what kind of a spin to put on your resume, to ensure your resume will stand out from the crowd – to give you the very best possible chance of getting the job you want. There really is no substitute for taking advantage of in-depth professional experience and expertise.

Don’t risk having your CV thrown into the rubbish bin because it failed to impress. We will write and design you a professionally written resume and cover letter that will make you stand out with an eye catching design and punchy content!

We will highlight your strengths and weaknesses like no other. The professionally written resume’s and covers letters that we create for our clients will ensure the recruitment consultant and hiring manager will want to continue reading more!
A cover letter is a very important aspect of the job application process and can be the difference between going into the bin and obtaining an interview.
Applying for a job that has key selection criteria? Not a problem. With different ways to respond key selection criteria’s can be very difficult to do. Not to mention the time it takes to write, edit and format each response. We evaluate each criterion separately and create interview winning responses.

 

When should i expect to receive it?

You can expect to receive your new resume and cover letter within a week and half. During that period we also send you a draft copy for your review to see if you would like any changes or additions made. Then we will make those changes and send it back to you.

 

 

Please feel free to visit our website at www.clientcentric.com.au

Or alternatively, email us at info@clientcentric.com.au

Resume and Cover Letter Writing Services Sydney


With hundreds of resumes to plough through, an employer won’t initially spend more than about 30 seconds looking at each individual resume. The secret of our resume service lies in knowing what to include, what not to include, and what kind of a spin to put on your resume, to ensure your resume will stand out from the crowd – to give you the very best possible chance of getting the job you want. There really is no substitute for taking advantage of in-depth professional experience and expertise.

Don’t risk having your CV thrown into the rubbish bin because it failed to impress. We will write and design you a professionally written resume and cover letter that will make you stand out with an eye catching design and punchy content!

We will highlight your strengths and weaknesses like no other. The professionally written resume’s and covers letters that we create for our clients will ensure the recruitment consultant and hiring manager will want to continue reading more!
A cover letter is a very important aspect of the job application process and can be the difference between going into the bin and obtaining an interview.
Applying for a job that has key selection criteria? Not a problem. With different ways to respond key selection criteria’s can be very difficult to do. Not to mention the time it takes to write, edit and format each response. We evaluate each criterion separately and create interview winning responses.

 

Please feel free to visit our website at www.clientcentric.com.au

Or alternatively, email us at info@clientcentric.com.au

Resume and Cover Letter Writing Services Perth


With hundreds of resumes to plough through, an employer won’t initially spend more than about 30 seconds looking at each individual resume. The secret of our resume service lies in knowing what to include, what not to include, and what kind of a spin to put on your resume, to ensure your resume will stand out from the crowd – to give you the very best possible chance of getting the job you want. There really is no substitute for taking advantage of in-depth professional experience and expertise.

Don’t risk having your CV thrown into the rubbish bin because it failed to impress. We will write and design you a professionally written resume and cover letter that will make you stand out with an eye catching design and punchy content!

We will highlight your strengths and weaknesses like no other. The professionally written resume’s and covers letters that we create for our clients will ensure the recruitment consultant and hiring manager will want to continue reading more!
A cover letter is a very important aspect of the job application process and can be the difference between going into the bin and obtaining an interview.
Applying for a job that has key selection criteria? Not a problem. With different ways to respond key selection criteria’s can be very difficult to do. Not to mention the time it takes to write, edit and format each response. We evaluate each criterion separately and create interview winning responses.

 

Please feel free to visit our website at www.clientcentric.com.au

Or alternatively, email us at info@clientcentric.com.au

Resume and Cover Letter Writing Service Melbourne


With hundreds of resumes to plough through, an employer won’t initially spend more than about 30 seconds looking at each individual resume. The secret of our resume service lies in knowing what to include, what not to include, and what kind of a spin to put on your resume, to ensure your resume will stand out from the crowd – to give you the very best possible chance of getting the job you want. There really is no substitute for taking advantage of in-depth professional experience and expertise.

Don’t risk having your CV thrown into the rubbish bin because it failed to impress. We will write and design you a professionally written resume and cover letter that will make you stand out with an eye catching design and punchy content!

We will highlight your strengths and weaknesses like no other. The professionally written resume’s and covers letters that we create for our clients will ensure the recruitment consultant and hiring manager will want to continue reading more!
A cover letter is a very important aspect of the job application process and can be the difference between going into the bin and obtaining an interview.
Applying for a job that has key selection criteria? Not a problem. With different ways to respond key selection criteria’s can be very difficult to do. Not to mention the time it takes to write, edit and format each response. We evaluate each criterion separately and create interview winning responses.

 

 

Please feel free to visit our website at www.clientcentric.com.au

 

Or alternatively, email us at info@clientcentric.com.au

 

From the classroom to the workplace: Peer Pressure



According to Wikipedia, the free encyclopedia, ‘peer pressure’ can be defined as the influence that a peer group, observers or an individual exerts that encourages others to change their attitudesvalues, or behaviors to conform the group norms.

A person affected by peer pressure may or may not want to belong to these groups or norms. Generally peer pressure is assumed to be only centrally located in the classroom between minors, but unfortunately this isn’t the case. Workplaces today are becoming more and more team focused and generally an employer will hire staff with similar values and attitudes which thus make up a “corporate culture” and all the employees share in that culture. But when a staff member comes on board and finds it difficult to mellow in to that culture and then starts feeling pressured to do so, for example being invited out for “regular Friday evening drinks” or taking part in lotto syndicates. So peer pressure doesn’t just stop in the classroom, unfortunately it extends into the workplace too.

The sad thing is, employees, may feel that are obligated to perform things out of what they are comfortable doing, and like I said earlier, it may be Friday night drinks or a male/female colleague asking you out on a date. Peer pressure generally occurs when the fine line between ‘professional’ and ‘personal’ become blurred.

The unfortunate thing is that peer pressure at work is hard to identify and there are no laws against ‘workplace cultures and norms” so simply put, if you are having trouble fitting in with your colleagues and are finding yourself succumbing to peer pressure, either speak directly with your manager in a confidential setting, or start looking for another job.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specializing in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Who comes first: the client or their concerned parents?


The reason why I have decided to write on this topic is because as career counsellors and employment consultants, we face the dilemma when working with our younger clients keeping their interests in check and that of their parents who have been given consent to be part of the assessment and job searching process. Being client centred means that the client is the focal point, the person who we are servicing and case managing. Client centred or otherwise known as “person-centred”  is the idea of being client-centred in our approach to assessment.

This comes from the work of Carl Rogers, a very influential person in the psychology field throughout the mid 20th century.  The general approach back then were driven models of psychology and therapy, where the cousellor or therapist would intervene with  theory-laden questions, interpretations, diagnoses and prognoses, which is essentially setting a direction for the client. Carl proposed a client-centred approach, where  a way of working where the counsellor is non-directive, working only with what the client brings to the relationship between counsellor and client. Ultimately it is the client who decides what direction in their career development they wish to take and the counsellor/employment consultant’s role is to facilitate that.

So to answer the question who comes first, the client or their concerned parents? Well ultimately the client comes first but the consultant is only their to facilitate the counselling process and if the client wishes to have their parents input, then really this cannot be avoided as it is in the client’s wishes.

————

Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Our Resume and Cover Letter Writing Service – Client Centric Executive Employment Solutions


Don’t risk having your CV thrown into the rubbish bin because it failed to impress. We will write and design you a professionally written resume and cover letter that will make you stand out with an eye catching design and punchy content!

We will highlight your strengths and weaknesses like no other. The professionally written resume’s and covers letters that we create for our clients will ensure the recruitment consultant and hiring manager will want to continue reading more!
A cover letter is a very important aspect of the job application process and can be the difference between going into the bin and obtaining an interview.
Applying for a job that has key selection criteria? Not a problem. With different ways to respond key selection criteria’s can be very difficult to do. Not to mention the time it takes to write, edit and format each response. We evaluate each criterion separately and create interview winning responses.

What is the Pricing & Fee Structure?

Packages:    Ruby – $220     Bronze – $250     Silver – $420     Gold – $550
Resume    YES     YES     YES YES
Cover Letter    YES     YES     YES YES
Selection Criteria    NO     YES     YES YES
LinkedIn Profile    NO     NO     YES YES
10 Job Applications    NO     NO      NO YES

When should i expect to recieve it?

You can expect to recieve your new resume and cover letter within a week and half. During that period we also send you a draft copy for your review to see if you would like any changes or addtions made. Then we will make those changes and send it back to you.

————

Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Hiring People with Aspergers Syndrome – What you need to know.


Asperger’s syndrome is often referred to as higher functioning autism since a person with Asperger’s syndrome shares similar traits to those with autism. They may also have exceptional skill or talent in a specific area. As a result, people with Asperger’s syndrome are often viewed as eccentric or odd, which can have an effect on personal relationships, as well as employment.

Symptoms and characteristics

People with Asperger’s syndrome have difficulties with social skills, transitions or changes and prefer sameness. They often have obsessive routines and may be preoccupied with a particular subject of interest. They may have a great deal of difficulty reading another person’s body language and very often people with Asperger’s syndrome have difficulty determining proper personal space, for example standing too close to someone.

People with Asperger’s typically have intellectual impairments which affect their social, family and work life. They also may have problems with language and be unable to speak or speak unusually.

People with Asperger’s syndrome are often overly sensitive to sounds, tastes, smells and sights. They may prefer soft clothing, certain foods and be bothered by sounds or lights no one else seems to hear or see. Many of the behaviours that seem odd or unusual are due to neurological differences and not the result of intentional rudeness.

Social skill difficulties stem from an inability to read others and may include:

  • One way interaction – sometimes when talking with them you may feel you are having a one sided conversation and its often related to a strong area of interest of Client name’s.
  • Avoiding eye contact – majority of the time they may not maintain eye contact with you.
  • His/her inability to read body language – this is our non-verbal communication (ie. You may be appearing busy by looking away, which will signal to most people you need to get on with work. But they won’t be able to read this so you’ll need to tell him/her straight up.

People with autism tend to require structure and routine in order to learn new skills and to perform well at work.

When overwhelmed or stressed, they may demonstrate repetitive behaviours, for example, become preoccupied with particular narrow subjects, unusual objects or engage in stereotyped or repetitive movements such as hand flapping. This is observed as a means of coping with his/her difficulties.

Remember that people with Aspergers Syndrome tend to exhibit exceptional knowledge or talent in specific areas and is exceptionally well at problem solving and detail oriented work; however they may still remain impaired in all key areas of development including social skill difficulties and the need for sameness and routine.

————

Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

All Jobs Resume Writing Services have changed to Client Centric – Executive Employment Solutions


We are proud to announce that All Jobs Resume Writing Services have changed name to Client Centric – Executive Employment Solutions and our new website can be found at www.clientcentric.com.au 

We are offering the following services:

Resume, Cover Letter & Selection Criteria Writing

Don’t risk having your CV thrown into the rubbish bin because it failed to impress. We will write and design you a professionally written resume and cover letter that will make you stand out with an eye catching design and punchy content!

We will highlight your strengths and weaknesses like no other. The professionally written resume’s and covers letters that we create for our clients will ensure the recruitment consultant and hiring manager will want to continue reading more!

A cover letter is a very important aspect of the job application process and can be the difference between going into the bin and obtaining an interview.

Applying for a job that has key selection criteria? Not a problem. With different ways to respond key selection criteria’s can be very difficult to do. Not to mention the time it takes to write, edit and format each response. We evaluate each criterion separately and create interview winning responses.

LinkedIn Profiling Service

LinkedIn is a professional networking website where you link with your co-workers past and present, join like-minded industry professionals to converse, share, and learn from industry specialists around the globe.

Recent sources reveal that 95% of the Fortune 500 are using LinkedIn to source talent for their organisations. Having an existence on LinkedIn will mean that career prospects will come looking for you. Make it easy for firms seeking individuals with your skills and talents to contact you and hire you!

We will create a LinkedIn profile that will be written in a way that will be found by the correct individuals. We use a number of approaches to take full advantage of the success of your LinkedIn profile as well as using keywords specific to your industry and career ambitions to make sure you are visible to thrilling new opportunities and have a professional online presence.

Job Application Services

We adopt a proactive approach to helping you get an interview from your new resume and cover letter by actively applying for jobs on your behalf. This then allows you to save time and the financial costs of having to apply for jobs on online via job search websites such as Seek.com.au andCareerone.com.au.

We search for suitable jobs that you have the particular skills and talents they need, find out exactly what the job will entail and tailor your cover letter accordingly and submit your application online.

This can be a standalone service or as a package with your new resume and cover letter.

————

Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

What Makes a Good Resume Stand Out?


Time and time again I have clients asking me that they apply for so many jobs but they never hear back from an employer. Some have even applied for jobs to only minutes later receive an email saying that their application has been unsuccessful. They then ask themselves “Did the employer even bother looking at my resume??” The unfortunate explanation is no they did not fully consider your resume because they would have been inundated with hundreds if not thousands of resumes put forward for the job but your resume did not make the cut.

So then what makes a good resume stand out from the rest? Well firstly it needs to captivate the audience. Your name should be large and the focal point at the top of your resume. Then underneath that should be a good summary about you and what you have to offer to an employer. This is the part where you sell yourself. That’s resume, writing a resume and applying for a job is a selling game. You are the product. You also are the salesman.

A good salesman knows his products. He knows the ins and outs. He is prepared for whatever question comes his way and ready for any form of criticism. He believes in product is firm in the belief that his product is one of the best.

So there is your answer. A good resume is one that sells you to the employer. That’s what will make you stand out from the rest because most people simply do not know how to sell themselves and that is where the people who get the jobs succeed in life. They know how to sell themselves.

————

Author: Matthew Coppola,  Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Ways to find a job by Cold Canvassing employers



Many job opportunities are never advertised. It’s been estimated that more than half of positions vacant in Australia are filled through an informal network rather than formally advertised. Often called the “hidden job market”, these jobs can only be accessed through networking or cold calling. These techniques are among the most powerful and effective way of finding a job, and planning and practice will increase your confidence.

Once you know what industry or type of job you want to do, thorough research is called for. Make some notes about what you already know about the industry or type of job you would like. A second list might be made up of what you don’t yet know but need to find out. The information you need includes:

  • Where is the industry or job type geographically located? Would you have to relocate to work in this area?
  • Is this industry growing or shrinking? Is this a high-demand occupation or are unemployment rates high?
  • Which companies are the major “players” in the industry?
  • Is there a professional association that represents this industry or this group of workers?
  • Are there related occupations that face skill shortages?
  • Are formal qualifications required to work in this industry or occupation?
  • Where will you find these types of jobs? Only in large corporations, or in small businesses as well?
  • Are these types of vacancies generally filled by recruitment agencies or directly by the companies?

This may seem a daunting list, but reading the employment sections of the major newspapers over a period of weeks can often provide a good feel for this information. Your local library may keep back copies of newspapers. If there’s a professional association for the industry or occupation, call or visit and ask for or buy copies of the trade journal. If you’re at university or high school, make use of your career guidance services. You’re already using the Internet: make full use of its potential for research. It’s worth taking some time to explore different search engines and how to refine your search for information. Yellow Pages directories are a good starting point for identifying names and locations of companies.

Finish this process by compiling a list of the companies you want to work for. It might be the specific department of a single company or your list might include every company in the industry that is located within a 20 km radius of home.

Research the companies

Next, find out everything you can about your target companies: their product lines, competitors, prices, growth prospects, organisational structure, employment policies, key staff and overseas trends and developments which may effect local operations.

You can find this information in places like:

  • annual reports;
  • customer newsletters;
  • trade magazines;
  • product brochures and catalogues;
  • sales representatives.

The best option is speaking in person to someone who works there or knows someone who does. This is where your personal contact list will be vital.

Attend conferences, seminars and trade shows
Trade shows are a showcase for companies in your industry of interest. They’ll give you a good feel for corporate size, culture, reputation and you can have a chat with representatives of each company.

Seminars and conferences provide valuable opportunities for informally meeting people who are already working in the industry. These are most likely in professional occupations and they are often expensive. They are worthwhile as long as you’re willing and able to “work the room.”

The meeting approach

You:  “Hello Fiona. I’m Roger Smart. I was really interested in your presentation this morning. I’m about to graduate from the editing course at X university/I’m looking to move from a career in marketing into the publishing business. I understand that Context Publishing is a big client of yours. I’m really interested in working for Context, and I’d love to know more about them from an insider’s point of view. It might not be the best time now, but is there a chance we could arrange to talk further?”

List personal contacts

Co-workers (past and present), neighbours, previous employers, family members, friends, your professional advisors, lecturers, sporting buddies, suppliers and customers can all be the start of your contacts list. (Some of these relationships may be sensitive, particularly if you are already working and your employer doesn’t know you’re looking for another position.) Get in touch with your contacts and ask if they can help directly or by referring you to someone they know who can.

Use your contacts to explore opportunities and to gather more information. Asking outright for a job can put a contact in an embarrassing position. It’s more appropriate to ask them for their advice: “John, I’m interested in moving into the publishing industry — do you know anyone I should be talking to?”. If John can suggest someone, ask if you can use his name when you introduce yourself. Always remember that your contacts are doing you a favour by introducing you to other people and that your conduct will reflect on them.

Be as specific as you can. For example:

  • “Do you know anyone who works for Optus?”
  • “Do you know anyone who works as a fitter and turner?”
  • “I’m looking for a job in advertising. Do you know anyone who works in that field?”

“I have excellent keyboard skills and I’m familiar with computers. I have three years experience as a receptionist. I want to use these skills in a customer service job. Can you give me any advice, or do you know anyone who might be able to help?”

Ask for the job

Cold calling still means ringing strangers and asking for a job. You’ll be better equipped to do this once you’re armed with a good knowledge of the industry or company.

  • Know the name and title of the person who has the power to hire you.
  • Rehearse your opening line, including demonstrating your knowledge of and specific interest in that company.
  • Mention how you can benefit the company.

Depending on the type of work, your goal in making a call may be to organise a visit or to send your CV, which you then follow up. Your research should have revealed what is the more effective strategy for the industry and job you are chasing.

Keep a record
Keep a record of all the contacts you make. This record could be as elaborate as creating a database or a Word macro on your home computer or laptop or as simple as an exercise book, ruled into columns. How you do it isn’t nearly as important as keeping your records accurate.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing Services, Cover Letter Writing, LinkedIn Profiles, Addressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

What Does The “Generation Gap” Mean?



The phrase “generation gap” implies that a great chasm exists between the old and the young, and that it must be immensely difficult to overcome. Kingsley Davis first wrote about it (in a business sense) in 1940. He thought that rapid social change was responsible for this parent-child-youth type of conflict. His initial article spurred a massive amount of research about the generation gap, with a range of results.

There is a perception that one generation is vastly different from the other in terms of values, attitudes, and lifestyle; that cross-generationally, we do not have things in common. When we step back and really examine the situation however, although the conditions do exist, they are actually not that common. What we see are the ways that previous generations have great influence on younger generations despite also having differences, and the ongoing idea that each generation cannot possibly meet the needs of the other.

As a result, we need to view the gap as something that is far shallower and less confrontational than the media or business writers generally portray. In reality, both in the workplace and at home, there is lots of reciprocity between the generations, especially once they come to know and understand one another, even just a little.

The presence of difference comes out of several things that we know for sure. For example, there are currently four, and sometimes even five generations, working in one place. Each generation has specific defining characteristics about how they approach life, not just work.

Here is the breakdown:

Silent Generation (sometimes called Radio Babies), born 1930-1945.
Baby Boomers, born 1946-1964 in the US, to 1966 in Canada, to 1971 in the United Kingdom.
Generation X, born 1965-1976.
Generation Y, born 1977-1985.
Millennials, born 1986 and later.

There was a period in the late 1990s when managers would hire just about anyone with a heartbeat to fill a position. At that time, the United States was short approximately three to four million workers. By 2010, they will be short 10 million workers because the shift of Baby Boomers out of the workforce will continue, and there are far less people coming behind them.

In addition to what is a purely physical numbers game, there are other things to consider. About 80% of people in the workforce don’t want to go to work at the beginning of their workweek, and 97% of them would change occupations if they became financially independent.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Why Being Attractive Get’s You Further in Your Career



There is no question about it, and statistics will back it up, good looking and handsome people get on better with other people than those not so fortunate in the looks department. The better looking you are, the less harder you have to work to make friends. Let’s face it, guys would you rather take Susan Boyle out on a date or Megan Fox? And girls would you say yes to going out on a date with Johnny Depp or Steve Tyler? I rest my case.

Now attractiveness is very hard to define, and we all have different perceptions as to what we see as attractive. If we ignore the obvious impairments such as big noses and buck teeth, all of which can be corrected with a trip to the dentist or plastic surgeon, is difficult to define. Then there are some people like Julia Roberts and Sean Penn who aren’t exactly classically good looking, but we find them attractive due to their charm, magnetism and charisma. They have presence and personality that grabs your attention.

You too must have these non-physical attributes and qualities that are attractive. Besides they are much easier to obtain then looks anyway. Looks are superficial and most people can see past them. But if they look past your looks and see that your personality isn’t so good looking, it wont work in your favour at all,  no matter how many blessings you’ve been given in the looks department. Dress well, have good grooming, and cultivate a smile. Not much to ask for to give yourself a boost in being attractive to your colleagues and clients. Looks are all in the smile and the eyes.

Do you slouch at work? Look scruffy? If so, you need to change. When walking around the office and to a meeting, stand erect, proud and assured. Give a firm handshake. Show your confident and happy to be wherever you are. Then your colleagues and clients will gain trust and confidence in you. This is what it means to be attractive. Not looking exactly like Brad Pitt or Michael Buble. Just walk and talk like them!

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Why Your Goals Should Be S.M.A.R.T



Establishing clear goals in writing is the responsibility of managers and their superiors, and of managers and their staff. This should occur at least annually, and should be aligned with the company’s corporate mission and strategic plan. The way we word our goals is the biggest factor in helping us achieve them. And some smart person has come up with an acronym to help us remember these characteristics. Goals should be SMART!

S=SPECIFIC
When we make our goals too general we aren’t able to visualize them, and if we can’t see them, we have a hard time devoting our efforts toward reaching them. We are more apt to do a good job of redecorating the bathroom if we have a picture in our mind of how it will look when it’s done.
M=MEASURABLE
If we can’t measure a goal, we have no idea how close we are getting to reaching it, and that can be de-motivating. For example, you have decided you will save some money from every pay check in order to take a vacation this summer. But if you don’t set a specific amount each pay, and you don’t have an amount you want to reach, you are less apt to put the money away.
A=ATTAINABLE/ACHIEVABLE
We sometimes think that we should set high targets or goals for ourselves, in order to grow and stretch. Well, we do want to grow and stretch, but if we set goals that aren’t do-able, we soon get discouraged and we stop trying. The really high achievers in the world know this. They set goals that they know they can reach, and when they get there, they set another goal they know they can reach. They climb the mountain one foot at a time.
R=RELEVANT
Goals have to make sense, and have some importance, or they will soon be discarded. Set goals that make sense to you.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Why we feel nervous on the first day of a new job, by Matthew Coppola



Yesterday I started my first day on the job at a job find company in Victoria. Although it was only an internal transfer for the same position with the same company, I still felt nervous, timid and shy around my new fellow colleagues. I understand now just what its like for my job seekers when they start a new job. The emotions that they would be going through and how hard it can be to get back into the workforce especially if they have been out of work for quite some time. It is a big change and can be a stressful period in ones life.  Similar to the emotions involved in moving houses, changing jobs is just as stressful, if not worse. But why is it that we feel nervous on the first day on the job?

There are number of reasons why we feel nervous on the first day of our new job. Even today I had first hand experience with what it felt like to start working in a new office with new coworkers I have never met before until today. It was extremely nerve racking. I made the biggest mistake in the beginning. I accidentally arrived to work late and so I was stressed in the morning to begin with. I now see why it is extremely important to go visit the new workplace before a job start, say the day before, so then in the morning you wont be stressed and will know exactly how long it will take to get to work and where to park. But thankfully I soon forgot about being late after apologizing and explaining my reason why. I was also nervous because everyone knew eachother and they had built up this team culture and felt so comfortable around eachother. But I realized that they werent going to change to fit in with me. I had to change to fit in with them. I made sure that I introduced myself to everyone in the office and that I joined in with conversation and laughter the team were having. Because I made the effort to be part of their team culture, they made the effort to warmly welcome me.

Then by the end of the day it struck me! I finally realized why we always feel nervous when starting a new job. Its because it means change for us and moving away from what we are familiar with. In Psychology, we learn that the brain loves the familiar. When we move out of our comfort zone it can create a real shock to our brain. For instance, why is it that we always feel comfortable in our own bed then in someone else? And its for that very reason. So to really overcome the tensions and anxieties in starting a new job, we need to make an earnest effort to get to know our fellow colleagues and show interest in the workplace environment and culture.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Why you need to be passionate about your job to succeed, by Matthew Coppola



I have been working for an employment services organisation for over 7 months now, and just recently I was offered an internal transfer to another office within the company over in Melbourne. But to ensure that my transition is as smooth as possible, in the last week working at my previous office in Perth, I had another employee who would be taking over my role to job shadow me. I thought this would be easy and I could teach someone the best of everything I knew, but how wrong was I.

The person job shadowing me had absolutely no interest what so ever in the job and the industry. It wasnt that they told me they werent interested, it was in their body language and the actions they made which made me come to the conclusion they werent interested in the job and hence would’nt perform once in the job.

Ill give you a bit of background about my job. I am an employment consultant for a Job Services Australia organisation. When a job seekers goes on welfare benefits, they are referred to a Job Services Australia organisation. My job is to reverse market job seekers based on their skills and experience, to suitable businesses, so then they can go off Centrelink benefits. Like most jobs, I have Key Performance Indicators (KPI’s) to meet. So you need to have self-discipline and personal drive so that you can place as many job seekers into employment and meet your KPI’s.

When I first started in this job, I was really passionate about placing people into employment. I also had the added pressure of meeting my KPI’s but I knew that placements would come after regular and quality reverse marketing. What has driven me to succeed is passion, dedication, self-discipline and just simply enjoying my job. Plus I want my career to stay in recruitment. But when I had this person job shadow me, she displayed none of those traits. Sure, she doesnt necessarily have to enjoy her job, but at least show some interest in the job.

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I am an experienced and qualified Employment Consultant. I provide assistance with tailored professional resumes, customised cover letters, key selection criteria responses and keyword optimised LinkedIn profiles.

All of my work is not only professionally written and edited but also has a unique design,  making sure that your job application will stand out from the rest. I work with clients all across Australia including Perth, Melbourne, Sydney, Brisbane, Darwin, Hobart and Adelaide. Having a professionally written resume will ensure your CV stays ahead of the rest. Contact me today to find out how I can help you land your dream job.

Please feel free to email me at info@matthewcoppola.com or call me on 0415 559 233.

Why is everyone getting promoted except me by Matthew Coppola


It is only normal to want to see yourself progressing through an organisation. Understandably, then, you may feel somewhat discouraged or even left out if you have not been promoted – especially if many of your colleagues have moved forward in the company.

For some, being stuck in the same role can begin to seem like a thick wall, a barrier that divides them from job fulfilment and success. With each passing year, it may feel as if another lot of bricks are laid up on top of that wall. An employee can start to feel that they are no good or do not contribute anything to the organisation.

Do you find yourself thinking along similar lines?

Well let’s look at the popular belief that a promotion opens the door to greater happiness. It is true that a job promotion can and usually does contribute to greater success. However simply being in a higher position does not make one happy. With higher positions come greater responsibilities.

Even if you see the reasonableness of this point, you may still feel discouraged at times. But before you assume the worst, take a minute to ask yourself, “Am I ready for a promotion or higher position?” Be realistic about it. For example if you are a recent graduate or just started a job, the answer most likely will be no!

It is true that some new employees may be exceptionally good or have been in the same role for quite some time. But that does not necessarily mean they should be promoted. Have you honestly considered whether you are ready to take on greater responsibilities in the workplace?

A good self-examination may explain some realities. For example:

–         How mature and responsible are you?

–         Do you get along your with workmates or are you in constant conflict with them?

–         In ways do your peers who have been promoted compare to you? How can you learn from them?

–         Are you motivated to reach out for a promotion?

–         Have you expressed your thoughts on this matter with your supervisor?

Expressing your interests and thoughts about being promoted to your supervisor is the best way to find out if you are ready or not. Be sure to ask your employer how you can reach out for a promotion. This will not only show interest on your part, but keep you on the radar, so to speak, should any opportunities arise.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specializing in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

How do I listen to people better by Matthew Coppola


Today in all walks of life, there is an asymmetry of information between people.  This occurs when there are gaps of information between one another, that is, when some have more information than others. To elaborate, there are “generation gaps” between youthful and elderly people, between the jury and the accused, between employees and employers and between businesses and their customers.

Why does this asymmetry of information come about? The main reason is due to miscommunication. Both parties fail to communicate effectively to each other.  Most of the time, people think of other things while someone is talking to them, instead of actually concentrating their thinking on the conversation and what is being said to them. So even though people may hear what is being said, they didn’t actually listen.

Studies have shown that we spend 40% of our time actually listening when communicating with others. So not only do we talk more then we listen, but we also operate at a listening level of about 25% efficiency. For some people, especially older ones, the levels may be even lower. So building up your skill at effectively listening to your work colleagues, managers and customers is very important for not only daily life, but for your job too.

What does it mean to listen?

To listen means to be attentive to what our colleagues are saying to use by using both our mind and heart, with our ears and our understanding.

Either at work or in your personal life you may have come across people saying to you that you’re not paying attention to them. This comes from the expression “to pay attention” Paying attention essentially means that being attentive to someone will cost you something. This cost is not only your time, but also your self-interest, because you’re putting the interests of others above your own interests. So listening to your customers, colleagues and management requires you to be unselfish with regards to your time, show patience and also self-control because you holding back thoughts about anything else and concentrating your sole attention on the other person.

Is there anything wrong with being dishonest at work?


“Honesty is as rare as a man without self-pity” So wrote American Poet, Stephen Vincent Benet almost 100 years ago. You may agree that little improvement has been made since then in regards to the public’s respect for honesty and its value. Dishonesty is not only prevalent with the general public, but also in workplaces too.

To many employees, the belief is that honesty pays, but not enough. To survive in a tight job market, many feel that they need to lie or bend the truth to get anywhere in life. But is that the case? Does being deceitful, dishonest and untruthful at work really the answer to gaining success? In this article, we are not just referring to small amounts of dishonesty or bending the truth, we are talking about all types and degrees of dishonesty no matter how big or small they are.

There is no such thing as a white lie. A lie is a lie.

Any type of dishonesty is created by greed for some sort of dishonest gain. Greed leads to lying. But you may justify lying by reasoning to yourself that “it’s just work”. Many employees who lie to a customer or supervisor, end up placing the responsibility back on to them saying that it’s the customers end decision and “let the buyer beware” or that the boss doesn’t need to know the truth.

But, can a thief justify his robbery by saying “let the victims beware”? Of course not! Same with employment, if an employee is dishonest and gets ahead at work, they are just as bad as that thief. Both the thief and the worker have been dishonest.

The thief is dishonest by taking someone’s possessions without their permission and not asking them. The employee is dishonest because they held back information from the customer, knowing all too well that if they knew the truth, they would not have bought the product in the first place.

Unfortunately, many feel that being honest is a choice, and will choose to be honest or dishonest depending on what suits them at the time. Your co-workers may argue that they would not be successful in their job unless they were dishonest to some degree.  You may even be asked to lie to a customer to prevent them from being able to speak to a colleague or your boss. Some in the workplace who pursue dishonest activities will even seek to cover up their dishonesty and falsehood by lavishing everyone in the workplace with praise and gifts.

Short term benefits versus long term costs

Before you try and justify to yourself that you can be dishonest when it suits you, ask yourself the question: What is it that I want – a quick benefit or that which results in benefits that are lasting? The benefits you will get from being dishonest at work are likely to be short term. Take for example a builder who builds a house using cheap building materials and quotes a high price based on quality workmanship and materials. True, this builder may make an easy profit, but in the process he may lose a client and all their friends when the person finds out they were cheated. So really, the consequences of being dishonest at work will far outweigh the benefits it brings.

Respect and esteem in the workplace is not given but rather it is earned through honesty, hard work and dedication to the job. So if you build up a reputation for being honest and upfront in your work activities, you are likely to earn the trust and respect of your colleagues and supervisor. Take for example two car salesmen. If both were offering the same make of car and at the same price, but one salesman was known to be honest and the other known to be dishonest, who would you buy from? Well, you would be silly not to buy from the honest person.

You’ll also find that your colleagues will be more honest and upfront with you then they otherwise would. “To be honest, as this world goes, is to be one man picked out of ten thousand.” So wrote William Shakespeare. People appreciate honesty because it is hard to find.

But what if you find out that an employer is doing things at work which are dishonest, what should you do? Really in that instance, it is up to you whether you decide to remain in the job or leave. But in reality, escaping from dishonesty in the workplace will prove futile. Dishonest acts at work will follow you wherever you go. If your employer does not require you to do dishonest things at work, then it would be in your interest to stay in your current job and prove to your employer the value of an honest worker.

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I am an experienced and qualified Employment Consultant. I provide assistance with tailored professional resumes, customised cover letters, key selection criteria responses and keyword optimised LinkedIn profiles.

All of my work is not only professionally written and edited but also has a unique design,  making sure that your job application will stand out from the rest. I work with clients all across Australia including Perth, Melbourne, Sydney, Brisbane, Darwin, Hobart and Adelaide. Having a professionally written resume will ensure your CV stays ahead of the rest. Contact me today to find out how I can help you land your dream job.

Please feel free to email me at info@matthewcoppola.com or call me on 0415 559 233.

How do I keep a job by Matthew Coppola


Tough economic times and volatility in the jobs market over the years has prompted many to feel insecure about their job and keeping it. Added to that, it is even more difficult for youths and lower skilled individuals to get and keep a job they are happy with. There is a saying that goes”there is a job for everyone” but not necessarily the right job.

Toughening economic times mean higher unemployment, which inevitably affects everybody, from low skilled workers to high payed executives. This is economics at play and is out of your control. But job loss can be attributed to reasons other than declining economic activity which are in your control. They are firstly a bad attitude towards work and secondly less value to the employer. But these can be changed which is what we will look at now.

Have an enthusiastic attitude

Always remember that your employer during tough business times is going to keep the employees who are continually willing to work, show an enthusiastic attitude and attend to their employer’s reasonable requests and expectations. That is, the workers who are hard working and obedient to the employer will keep their job in the event that staff reduction is required.

If you also want to promote yourself as a hard worker, not only should you follow their instructions and requirements, but also try your hardest to do more than what you have been asked to do without having to be asked. For instance it would be wise for you to go into work half an hour early and leave half an hour late. Doing more than what is required of you at work shows enthusiasm and a willingness to do better, even if you’re not the smartest or fastest worker on site.

Take a moment now to reflect on your attitude at work. Your attitude is how you feel about your work, your boss and your colleagues. Your attitude is reflected by your actions and comments that you make at work. Having an attitude that reflects a positive and co-operative state of mind will boost your chances of keeping your job. But having a negative attitude will do the opposite. It will continually rot away your chances of keeping your job in the long run.

If you feel that your attitude towards work is negative, I would suggest you readjust your thinking or start looking for another job. If you find yourself going to work tired, try getting an early night’s rest or having a fresh breakfast that is healthy, like fruit and muesli.

“Attitudes are contagious” goes the saying, so remember people will imitate your behaviour upon first seeing you. So if you were to go into work with a sour attitude, your co-workers will imitate your behaviour and will likely respond back in that manner to you. But the same also goes when you first see a colleague at the start of work who has come to work with a miserable attitude. You’re likely to be influenced by their behaviour and even imitate them subconsciously. So you would do well to try and control your state of mind and associate more with your colleagues who have a positive and uplifting state of mind. This is especially true to new employees starting out. They can easily learn the bad habits of the other employees.

Be personable and approachable

Starting a new job is daunting for anybody. The first day on the job can be the biggest hurdle to overcome. Everybody knows each other and they discuss things that you have absolutely no idea what they are talking about. You may even start to ask yourself: ‘Will they get along with me? Am I capable of doing the job?’ These are examples of negative thinking and can almost become self-fulfilling. If you start feeling that way, quickly adjust your attitude and ponder over positive things, like the fact that you are capable of doing the job because you have the skills they need, and that they will like you because your friendly and approachable.

When you are being taught a computer program they use or you are job shadowing a colleague, avoid trying to make out that you know what you are learning, even if you do, and just listen. This will show humbleness on your part, and your colleagues and supervisors will even start to like you already. If you do however feel you don’t understand certain requirements of the job or would like to know how you are progressing since starting the job, find a suitable and convenient and approach your supervisor. Don’t be afraid of seeking constructive criticism, it will only help improve your performance at work but also show your employer that you are interested in doing well in your job.

Another good way to show your employer you are approachable is by listening intently to them without interruption and displaying an open body language. This shows that if they ever need to speak to you about an issue or problem with your work performance or anything, they can easily speak to you about it.

I would also recommend telling your employer and colleagues that you are under their wings and welcome any suggestions for improvement. This shows humility on your part and also makes your work colleagues feel less threatened from and more comfortable to work with you.

You can make an impression on your employer!

There are three ways you can make a good impression on your employer. They are by avoiding gossiping, being on time and being honest. We will now look at each.

 

Avoid gossiping

Gossip is private talk amongst co-workers about others in the workplace. What makes “gossip” different from any other discussion is that it usually is founded upon false information and rumours. Usually once people find out what others have been gossiping about them, it usually results in heartache and sadness, especially if the gossiping is cruel.

Gossip is like a grapevine. Rumours start to grow on the grapevine, with the truth being bent and twisted. When somebody hears a rumour, because it is full of so many lies it can be like a sour grape, which is not very pleasant to eat and worth throwing away. So if you find yourself in the middle of hearing rumours about a colleague, be quick to avoid accepting it as truth and throw it away from your mind like that sour grape!

But you might find yourself at work thinking about something which is really bothering you. Instead of televising it to everybody at work, go and talk about it with your senior. But make sure you have reason to complain about something, and that it isn’t your negative attitude that is the problem. But go about talking to your senior in the right manner. For instance, making an appointment when your senior is not busy would be good to do. This way it will be in the privacy of an office and away from other people to hear and have something to gossip about.

 

Be on time

Being late from work and missing too many days from work is the biggest indicator to employers that you are not 100% committed to your job. You may actually be really committed to your job, but if you get to work late too many times, your employer will have a different view.

Be honest

Employers highly value and appreciate honest employees. For example, some employers put more preference on a person who is honest than another person who has more skills in the job. Showing your employer that you are honest is simple. Tell the truth and don’t steal. If you make a mistake, own up to it as quickly as possible and do not hide information from the employer.

So remember, if you have a job, be appreciative. Work solidly to keep it!

How can I improve my self-esteem and confidence by Matthew Coppola


Being confident is about trusting yourself, and by trusting yourself means that you believe in yourself and your abilities. So if you’re saying to yourself “I’m not a confident person” I would like to know, are you confident about that? We all have confidence in us, but when it comes to speaking up at a meeting, asking the boss for a request, saying no and speaking up to a customer, and taking on a different job role, some may feel that they don’t have the confidence to do so. To build your confidence at work, you need to build your self-esteem.  But you may ask, how can I build up my already low self-esteem?

First thing you need to do is to take a good look at your assets and liabilities. You may feel that you have so many flaws or liabilities that in actual fact are small and petty. Your self-esteem will grow if you concentrate on making small improvements all the time to your more serious flaws, which may be laziness or a quick temper.

Unfortunately most of the time we are quick to forget about our valuable assets as a person and as an employee, for instance you might think that being compassionate and empathetic is not that important. But a customer who is upset about a faulty product and looking for some acknowledgment will admire you for having such attributes! You might actually find that your qualities and skills outweigh your flaws.

Let’s look at a few suggestions to help you improve your self-esteem.

Set SMART goals for yourself

Smart goals are those which are Specific, Measurable, Attainable, Realistic and Timed. Your goals should be specific ie. To increase performance by 10% over the next month, not to get better at my job. They should also be attainable and well within your reach. Solving customer issues immediately may not be attainable that easy, but asking more questions to find out how you can resolve customer issues is more in your reach. They should also be realistic and timed. You might not be able to accomplish all your goals in a couple of days, but you will be successful at attaining them over a few months.

Do your best work

If you don’t try hard at work, cut corners or deliberately work slow, you’re less likely to feel any better about yourself. If you put earnest effort at work and try your hardest, although not immediately, you will see the benefits of your hard work. You will then feel better about yourself, and your self-esteem will grow.

Do things for others

There may be instances at your workplace where you have the opportunity to do something good for one of your colleagues. It might be sharing some of their workload or helping them out with a work-related issue, whatever it is, you will get a lot more satisfaction by going out of your way to help others then being concerned about your own well being. You will even find that your colleagues will see that you are doing more for others and they are likely to start doing things for you in return.

Find a mentor

A mentor at your work is somebody who you feel close to on a professional level and that you can confide in. Usually after being in a job for a few months we naturally start building relationships with co-workers. Some colleagues may be closer to you than others. The good thing about a mentor is that they will understand exactly where you are coming if you are trying to sort out a work-related issue.

Avoid unrealistically comparing yourself with others!

A big reason why we can start to feel worthless about ourselves is because compare ourselves in an unrealistic manner to others. They may be a colleague who tends to excel in everything they do and always get praised for their high performance, without mentioning our name! But despite pressures to perform at work, should we really compare ourselves to others? The answer is no. Every one of us has different skills and abilities, attributes and traits, some better, some worse. But learning to accept failures and disappointment is part of life. Not all of us are going to be the best at everything.

Trying to compete with others at work will end up making us feel even more worthless and less confident. Instead by being cooperative, considerate, patient and peaceful makes us feel more better about ourselves rather being egotistical and trying to constantly compete with others and envying their performance and success.

But if we find ourselves really struggling to do well in a certain area, or have a genuine desire to perform better without the competitive motive, then would be a good time to seek help from a mentor as discussed earlier. Even approaching the individual who is performing well and telling them how you really want to improve in an area that you feel they are doing really well in. This shows humility on your part and will impress your colleague and make them feel better about themselves. They are more then to want to help you improve.

How do I deal with peer-pressure from co-workers by Matthew Coppola


Peer pressure occurs when a peer group exerts influence to persuade an individual to change their attitudes, values, or behaviours so that they meet group norms. Unfortunately peer-pressure doesn’t stop at school. It follows us into the workplace. It may be that a co-worker wants you to go out for drinks after work but you don’t really want to, it may be continuous junk mails circulating around the office that try and capture your attention or could be from a co-worker asking you to cover their shift for them. These are just a few examples of peer-pressure occurring in the workplace.

It is only natural to want to be popular and accepted by your peers at work. Influence from your peers should not be viewed necessarily a problem. Take the illustration of a butcher sharpening a knife. The butcher turns a blunt knife into a sharp knife ready to cut. If your work peers have mature, professional and respectful attitudes in the workplace, they can actually help sharpen your knowledge, skills and abilities in the workplace.

However not all workplaces offer positive and up building influences from work peers. Many of your colleagues in your working life, both blue collar and white collar, will lack in professionalism, honesty and respect. They may have views and opinions that are unreliable and even false. So if you do become under the control of your peers, whether it be to cover someone’s shift or gossip about another co-worker, it may be little more than the blind leading the blind. You would just be as much of a fool as they are.

Have you started forming a negative attitude toward a co-worker or management? Have you noticed any changes in your attitude, behaviour or actions at work in order to fit in? It is true to say that no one can make you do anything you don’t want to do, just like the saying that you can lead a horse to water but you can’t make it drink. Ultimately it is your decision.

You may think it’s easy to not be intimidated by what your colleagues will think of you, but when you are faced with peer pressure it’s another story. For example, what would you do in the following circumstances?

One of your co-workers asks for your opinion on another co-worker who keeps coming to work half-an-hour late. You know that they are gossiping and don’t know the full story, but they’re waiting to hear what you think.

You receive junk mail circulating around the office that has been forwarded by a colleague. Everybody else is replying to the email, and you feel obligated to make a comment.

They aren’t easy situations to deal with are they? Most of the time, peer pressure won’t be direct from your colleagues, but may actually be indirect like from the last example. You don’t have to reply to the email circulating around the office, but because everybody is doing it, you may feel obligated to do the same. So how can you build up the strength to stand up to peer pressure from your colleagues?

Giving in to peer-pressure at work is the same as allowing others to do the thinking for you. The moment you step back to think about the actions that you’re going to make because of peer influences, is the moment that you will have the courage to stand up to them. Using your own thinking ability and knowledge and not relying on your co-workers foolish reasoning’s is the best way to overcome what it is you are feeling pressured to do.

It doesn’t matter where you work, be it in an office or on the factory floor, you may be disliked or scorned at because you are using your thinking abilities. Remember, you are the one with the greatest strength than your co-workers who give in to their foolish passions. Take for example the co-workers who ridicule management and their decisions. Are they heading into a successful direction in their career? Of course not! Their attitude won’t just stop them from progressing in the business, but every other workplace they work at. So is that where you want your career to end up at? I doubt it.

Peer pressure will follow you everywhere, regardless of where you work. You can’t avoid this at work because you need to work alongside your colleagues to fulfil your job responsibilities. So what do you do? First thing is you need to keep your cool. If a colleague or supervisor says anything to you that makes you feel pressured or anxious at work, you need to keep your cool and be upfront with them.

We will look at two scenarios – indirect and direct peer pressure. An example of direct pressure would be if you accidentally arrived 10 minutes late to a meeting and a co-worker says to you “just wake up did you?” this then makes you feel under pressure because you arrived late and you’re not meeting your job commitments. You should be upfront with anyone that puts pressure on you at work, but in a mature and responsible manner. In this example, your reply should be “what are you trying to imply bob?” this will put the co-worker on the spot and have to justify why they are putting pressure on you.

Or in our previous example earlier, if a co-worker were to ask you to cover their shift, your first reply should be “No, I am not going to cover your shift” and if they ask you why you won’t, put them on the spot by replying “why should I have to cover your shift, am I not entitled to making my own decisions about what I do and don’t?” this then allows you to be assertive and let the other person know that you make decisions on your own, and not be guided by someone else.

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Author: Matthew Coppola, Client Centric Executive Employment Solutions

Careers Advisor, Employment Specialist & Resume Writing Expert.

With over 7 years’ experience in Recruitment, Employment Services and Corporate Training, Matthew has developed a wealth of knowledge and experience in resume writing, interview skills, job searching strategies, selection criteria writing and career planning. 

His approach to resume writing is to actually sell the individual, shine a light on their best qualities and powerfully market them to prospective employers. 

Matthew holds a Graduate Certificate in Career Education and Development and a Bachelor of Commerce majoring in Economics.

How do I get along with my colleagues better?


The following article is written by Matthew Coppola,  Australian Career Coach and Employment Consultant. If you are interested in inviting him to speak at any events/conferences, please feel free to contact us.

Do you sometimes feel that no matter how hard you try to be friends, you manage to turn off some of your co-workers? What then do you need to do to be able to get along with your colleagues better? The truth of the matter is, not everyone is going to like you. This is a sad reality of life that we must all accept. If you try too hard to have your colleagues like you, it may actually work the opposite, actually turning them off. Your colleagues will be able to sniff out the insecurity from you. So how do you then deal with this dilemma?

The answer is to treat your co-workers as you would treat yourself. Although you have your own flaws, recognize your own worth as an individual and how much you have to offer to your workplace. By valuing yourself better, it will enable you to be able to value your co-workers better. For instance this would help in dealing with the occasional co-worker who puts forward a cold shoulder whenever you try to be friends with them on a professional level. In saying that, steer away from automatically assuming that “the other person has the problem” it may be that your personality and approach in communicating to others needs refinement.

There are two ways that can help you in making a goal of getting along better with your colleagues. These are:

  1. Try and improve your conversation skills
  2. Show personal, yet professional interest in your colleagues

Improving your conversation skills

People like those who can converse well in meetings, networking functions, and amongst co-workers. Improving your conversation skills starts with having something worthwhile to say, that is, to think before you speak. It is good to be able to talk about a wide variety of subjects. For example, you might want to keep up to date with news and current affairs or innovations and changes in your industry. Reading industry focused magazines and newsletters are a good way of having something to talk about. Whatever you speak about, try and avoid three things – making your conversations more about yourself and not the other person, negative talk and gossiping about other staff members.

Another important skill is to be able to keep the conversation flowing. If a co-worker or manager asks you a question or says something to you in conversation, don’t kill the discussion with a yes or a no answer, instead reply in full. For example, if a colleague asks you how your weekend was, reply in saying how it was and what you did. This then opens the door for further discussion and allows the opportunity for you to ask your co-worker a similar question. Do you ever find that people bring up subjects that you are either not interested in or have little idea about it? Even so, the other person will think favourably upon you if you ask them questions and show interest in what they have to say.

Show personal, yet professional interest in your colleagues

Personal interest on a professional level, by definition, is about being attentive to the concerns and being curious about your fellow colleagues. You can show this through making yourself available to help and using encouraging words such as ‘you should be proud of yourself’ ‘That’s impressive’ or ‘Wish I was as good as you’ and so forth. If you make it a goal of genuinely expressing praise to your co-workers, you can expect them to do also to you.

The basic principle to making others like you is to tell them what they want to hear and Show them what they want to see.

You tell your colleagues what they want to hear by praising them and their work, saying things like “I wish I was as smart as you” and “You’re going to go far in this company” this is what they want to hear! They also want to see you praising them to the boss, making mistakes and asking them for help and not trying to seek attention from others in the office. They want to see genuineness, accountability and respect from you.

Make it also a goal of giving your time and energy to your fellow colleagues. This will impress them greatly. If you are working, and your colleague comes up to you and explains how they solved a work-related issue, sacrifice five minutes of your time to listen to what they say, by dropping everything you have in your hands and turn your body towards them. Of course, if you are really busy at work and cannot spare 5 minutes, explain to them that you are flat out but would be interested in hearing about it possibly over lunch or at another suitable time.

You can get along with your colleagues better!

Often times the reason why we have a hard getting along with certain people is simply because there is a clash of personalities. Generally, personality clashes centre around two colleagues with strong personalities. If you find yourself having a hard time getting along with someone at work that has a strong personality, remember that blaming the other person will only result in a vicious circle, with each individual not giving in. Best thing to do in that situation is to realise that it takes the stronger person to back down and show humility.

Clashes between individuals with strong personalities at work usually begin like a tiny leak on a submarine submerged underwater. Sooner or later the crack becomes bigger and bigger, finally bursting a hole in the vessel and flooding it. So likewise if you find yourself about to explode with angry words, it would be best for you to physically walk away. The potential for personality clashes to occur are always going to be there, so therefore it is your responsibility to avoid it all cost.

Every colleague is different, so it can be very challenging at times to build a relationship with them all. But trying your hardest to get along with all of your colleagues despite differing personalities, some more extreme than others, will make an impression on your colleagues and they will go out of their way to get along with you too. It just takes the bigger person. So it might as well be you!

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Established in 2010, Client Centric Executive Employment Solutions (formerly All Jobs Resume Writing Services Australia) has become one of the leading boutique Employment Services firm in Australia. We offer a range of specialist career management and resume writing services to satisfy our clients both at an individual and corporate level. Our writing services include resume and cover letter assistance, responding to key selection criteria, search word optimised LinkedIn Profiles for greater online presence and a job application service where we apply for jobs on your behalf. Our corporate program includes career management planning assistance such as writing key staff biographies for website and marketing presentations, outplacement and career transitioning services for retrenched staff and career counselling. Our team are highly skilled and knowledgeable in broad range of industries. We service clients all over Australia including Melbourne, Perth, Brisbane, Adelaide, Sydney, Canberra and Hobart. 

How do I deal with difficult people by Matthew Coppola


It doesn’t matter where you work they exist, people who are difficult to work with. This chapter has been written to be applicable to most situations at work when you are faced with difficult people. It may be people who are arrogant towards you, don’t listen to you because you are younger or hold a higher position, lazy workers and those who you find are always attacking you in a non-confrontational manner, either verbally with connotations or behind your back.

We call this office politics and it won’t go away. We all need to know how to deal with it.

We will now look at a number of suggestions you can use to deal with difficult people and difficult situations. These are:

  1. Be smart about your choice of words
  2. Show patience
  3. Keep an eye on your body language
  4. Treat others as you would like to be treated yourself

 Be smart about your choice of words

Being smart about your choice of words involves using words that show respect, are commonly understood and evoke feeling. They also need to be grammatically correct. This will show respect for what you are trying to say and demonstrate that you have a positive attitude towards the person you are talking to. Your colleagues will then respond in the same manner, but this may take a while to happen.

Examples of words which are positive and up-building include:

–         Happy to speak with you

–         Nice work

–         Thank you John

–         Good morning/afternoon/night Leanne

–         Isn’t it a beautiful day today?

–         I was fascinated by the way you solved the problem

–         What an ingenious idea!

–         Now that’s original!

–         Could you please help me?

–         Ok wonderful, when do you start?

–         I love Friday!

–         Hello Mike

–         That’s fantastic

–         I’m so glad you’re here today!

–         Now that is impressive

Words are a powerful means of communicating to colleagues and must be used wisely. The saying ‘think before you speak’ says it all. The words you use in your conversations must be used in the right context with the right tonality, otherwise your message may be understood incorrectly and have the wrong effect then that intended.

It can be difficult to make the effort to use appropriate words, as some words can have two meanings if used in the wrong context. For example you might say “did you do the secretary?” referring to organising training for the company’s staff, but it can also have a double meaning with sexual connotations.

Using “I” or “my” too much in your conversation can cause co-workers to think that you always talk about yourself. Unless it permits, try and use “you” “us” more. Try and avoid talking about yourself unless they ask a question that permits you to do so. Also when starting a conversation with someone, always begin it by asking about them before you talk about yourself.

In the Australian workplace, it is respectful to use different expressions when you address others in higher positions such as a manager or supervisor. Of course everybody is different, and some people in higher positions may prefer to be spoken in a more relaxed manner, however the rule is to speak in an honourable and respectful manner to every employee in any position in the workplace.

Show patience

When confronted with a difficult co-worker, have you ever asked yourself “how many times should I have to forgive this person? Over ten times?” Sure, forgiving someone ten times may seem ridiculous, but what if you were that person being forgiven, wouldn’t you want to be forgiven more than ten times? Of course you would! So the same principle applies to putting up with the difficulties from a co-worker. It takes patience and endurance on your part.

Keep an eye on your body language

Body language is the non-verbal messages that we put across through our physical positioning and movements and accounts for 55% of total communication. There is positive and negative body language. Negative body language can show that we are not interested in speaking to someone. This includes crossed arms, body pointed away from someone while they are talking to you, and continually looking away while someone is talking to you. You need to make sure that your body language is correct and shows that you are interested in talking to a colleague and what they have to say.

Showing positive body language includes having your body pointed to the other person or mirroring their body language is a great way to establish rapport. So if your colleague is leaning against a table, imitate their body language by leaning up against the table too. Also maintain eye contact with the person you are talking to, and show that you are listening to them by nodding and looking at both their eyes and lips.

Treat others as you would like to be treated yourself

You could use a number of suggestions from this chapter in dealing with a difficult colleague, but sometimes you just need to put yourself in the other person’s shoes. Think if you were them, how would you like to be treated? For example, let’s say you were jealous of another work colleague because they were better looking and drew more attention. Would you want them to acknowledge your attractiveness and include you when getting attention from co-workers? Of course you would. Doing so would make you feel better about yourself and have no need to be jealous.

But you might step back from this, and think “why should I have to go out of my way to make someone like me if they are the one who is being difficult to me?” Well you have just answered your question already. You should try and make amends with someone purely for the fact that they don’t like you. If you don’t and have a proud attitude, you’re going to go to work every day and have to put up with someone giving you a hard time. Sometimes you just need to be the stronger person.

How do I find a job by Matthew Coppola


A ‘job’ means different things to different people. For some, it can mean a hobby that pays an income, or something to keep them busy during the week. But for many, it’s what is needed to feed, clothe and house their family. Which means for many being out of work can cause financial hardship.

The Australian job market is like a rollercoaster, going up and down depending on the economic conditions of the time.

Unemployment is also more erratic and higher for young people under 25 with little experience or qualifications. Just ask anyone who has been through the 1990-91 recession, the dot com crash of 2001-02 or the financial crisis of 2007-10 and they’ll tell you that it isn’t easy getting a job during hard economic times, particularly if you have little skills or experience.

Being out of a job, particularly for a long time can become somewhat disheartening. You may have a family to care for financially, rent to pay or a mortgage to pay off. The longer you are unemployed the more you may start to feel less enthusiastic about applying for jobs. Luckily for us in Australia we have a relatively good social security system that looks after us financially in the event that we become short – long term unemployed.

Unemployment is not good for anyone – the government, businesses and society. It affects everybody. Higher unemployment means less taxation for the government and a bigger burden on the social security system. Businesses earn less revenue which result in smaller profits as they start to reduce their prices to attract customers. It also affects the individual as their self-esteem falls and society at large as families are affected.

So if you or someone else is unemployed, what are some wise choices to make? We will now look at a few suggestions to help you obtain a job and bring back your sense of self-worth.

Education and training is essential

Educational institutions are good training grounds to get you job ready. They teach you how to read, write, be self-disciplined and speak well. Every job requires good communication skills and you can learn this through schooling and training. Whether it be a taxi driver who needs to read a map and be able to listen for directions, a bricklayer to measure out the right amount of cement mixture or a salesman required to do computations, communication skills are vital.

In Australia depending on your circumstances you may be eligible for financial assistance if you choose to pursue further studies to improve your job prospects. Speak to your local job provider for more information.

Be determined. Don’t give up!

Being determined to find a job, by definition, means to devote all your strength and focused attention to finding a job.  While you are unemployed, your job should be to find a job. While you are looking for work, pretend that you start at 8:30am and finish at 4pm. Spend that time working on your resume, calling prospective employers and sending out your resume along with a customised covering letter for each job.

But don’t give up! If you use all your power, energy and strength to look for a job, you will be more successful finding a job in a tight job market and your efforts will pay off. We will now look at a number of ways you can exert your power and energy to look for a job.

Update your resume

Are you still using the same resume you had since finishing high school? If so, you need to revise your resume so that it accurately reflects your current job skills and experience.

Should you include every job experience you have in your resume? Well if you were applying for a job as a fireman, would it be wise to include experience as an office clerk? Of course not! Your resume should reflect the skills and experience you have that are important to the employer. Try and have a different resume for different jobs. For example you could have both a fireman resume and an office clerk resume.

Is your resume easy to read? Grammatically correct without any spelling mistakes? A resume that reads well and is grammatically correct shows professionalism, it also shows that you take pride in your resume.

Customise your covering letter

Each covering letter should be written from scratch in your own words unless you write up a standard format and personalise it for each job. If the employer sees that you’ve just copy and pasted your covering letter and shown no effort in trying to get the job, it won’t look good, and your chances of getting a job will diminish.

Cold-call prospective employers

Employers love job seekers who show enthusiasm. You can start cold calling prospective employers in two ways. One way is by making a list of jobs in an industry that you want to work in, and searching for available jobs via job search websites and the newspaper for that industry. Secondly, contact companies that involve the work you want to do and cold-call them. Remember, the majority of jobs are not advertised. Before you call, write a calling script first. This will prepare you. Use the following calling script as a template:

 Hi (use their name) my name is John,

WAIT FOR RESPONSE

The reason for my call is that I am currently looking for a job as a (type of work).

I thought I would call your business/company because I am particularly interested in the kind of work that you do.  

(use their name) I was wondering if you could help me?

WAIT FOR RESPONSE

 Use this template as a guide and alter it to suit what works for you. Try to sound confident on the phone and be positive about yourself. Before you make a cold-call, assume that the business would be interested in hiring you. Having a positive attitude will come across in your tonality and the way you speak. If you hesitate at all on the phone the employer may feel that you are unsure of yourself.

Why It Pays To Be Honest In Sales By Matthew Coppola


To many business people, the belief is that honesty pays, but not enough. To survive in the cut throat world of business and sales, many feel that they need to lie or bend the truth to get anywhere in business.But is that the case? Does being deceitful, dishonest and untruthful in sales and business really the answer to gaining success? In this article I am not just referring to small amounts of dishonesty or bending the truth, I am talking about all types and degrees of dishonesty no matter how big or small they are.There is no such thing as a white lie. A lie is a lie.
Any type of dishonesty is created by greed for dishonest gain. Greed leads many business owners and sales people to lie. But you may justify by reasoning that “its business” and “business is business”. Many sales people even put the responsibility back on to the customer, saying that its the customers end decision and “let the buyer beware”.

But, can a theif justify his robbery by saying “let the victims beware”? Of course not! Same with in sales. If a salesperson is dishonest and makes a sale, they are just as bad as that theif. Both the thief and the salesperson have been dishonest.

The theif is dishonest by taking someones possessions without their permission and not telling them. The salesperson is dishonest because they sold the customer a product and not told them the truth about the product. The salesperson sold the product knowing all too well that if the customer knew the truth, they would not have bought the product in the first place.

Yes, honesty in business and sales may require greater time and hard work, but the satisfaction and joy from honesty and truthfullness far outweigh that from dishonesty!

But is this view realistic? Can salespeople who need to meet weekly targets follow it? Well yes they can! To illustrate, lets use an example of an employment placement coach whose job it is to place all types of people into employment, even those who are not the most preferred people to employ.

When you are advocating a candidate for a job, you may find it pays to be honest and upfront with the employer in the beginning. If you hide the negative points about a job seeker and just focus on whats good about them, the employer will be trying to evaluate them and the reasons as to why they are unemployed.

Not only that, but if they actually get the job and their negative side is seen by the employer, it will not only affect the security of their employment but also affect the employers view of you and any other candidate you recommend to the employer in the future.

An Explanation Of Generation Y By Matthew Coppola


OMG. IM ROFLMAO ATM. BTW I G2G but ill BRB.If your not up with the lingo I just said Oh my goodness. Im Rollling over Laughing my ass off. I got to go but ill be right back. Today im going to be talking about the generation that talks like that.Known for their optimistic attitudes, aspirations for higher education, ability to work collaboratively, their open-mindedness, and drive, Generation Y are here. And they are making a statement.They are tech-savvy, travel-mad, self-absorbed, peer-pressured, celebrity-obsessed, Facebook-compulsive, iPod-wearing, brand-conscious 20-somethings who live with their parents and show no loyalty to their employer THEY’RE supposed to be hip, smart-talking, and sometimes seem to suffer from an overdose of self esteem. With a BlackBerry in one hand, half-caf latte in the other and an iPod-plugged earphones surgically attached to ears, they are ambitious, demanding and apparently born to rule. Right now!They are Generation Y and there are more than four and a half million of them in Australia.

You could also call them the internet generation, echo boomers, igeneration, the mypod generation or the millinials. They have become almost a household name!

The exact years are a subject of debate however I can provide some insight into the reason why Generation Y do what they do.

Now if another Generation provided this information it may be how they are viewed from the outside. Today I would like to give you some of the inside scoop for Gen Y.

So what makes them tick? How do we recruit them? More importantly, how do we retain them?

Firstly well look at what factors influence this generation, so we understand where they are coming from.

COMPARING GENERATIONS

Baby Boomers were influenced by the dawn of the TV, Rock and Roll, the Cold War, Vietnam War, the danger of nuclear war. Xers saw the Personal Computer, AIDS, single parent families, the growth in multiculturalism, and the downsizing of companies.

Gen Y have lived through the age of the internet, cable television, globalisation, September 11 and environmentalism

PEER PRESSURE

Unlike previous generations before them, peer pressure has become a major influence on Gen Y.
They wont listen to the media and are less likely to listen to their parents. But they will listen to their friends.

Unlike the pen-pal relationship that teens of the 1970s enjoyed, Gen Y no longer need to wait for letters in transit.

Gen Y are also communicating with one another using different communication mediums than previous generations. Instant messaging technologies and mobile phones have become very popular with Gen Y.

Online communication affords instant gratification for the users involved. Messages appear on the screen mere seconds after they are posted, allowing conversation-style communication between friends.

TECHNOLOGY

Ask any Gen Y What/who has a lot of influence on your thinking and behaviour? and most of them will likely say TV and movies.

Research shows that Aussie teenagers are now spending more time watching TV today then compared to four years ago, up from 2 hours 16 minutes per day to 2 hours and 20 minutes, a growth of 3.6%.

In addition to the growing Internet and video games use, they are now approaching 4 hours screen time per day.

Ease of access to a computer with internet connection and portable devices such as IPhones which can connect to the internet mean that Gen Y spend a great deal of time online and on social networking mediums such as facebook.

SOCIAL, ECONOMIC & POLITICAL CONDITIONS

Gen Y have also experienced different economic, social and political conditions than previous generations. Before the financial crisis occurred, most Aussie gen Ys had no idea what impact a recession has on society.
Which partly explains why most of Gen Y are still living at home.

Although they are the most materially endowed, and entertained generation of teenagers ever, they have been seriously affected by the economic climate.

Economic crises, including the dot-com bubble in 2000, and the United States housing bubble that resulted in the financial crisis have made paying any rent, hard for this generation riddled with high unemployment levels.

Theyve also seen the costs of their parents success in terms of broken marriages, absentee parenting, and an epidemic of stress related illnesses.

How To Create A Competitive Advantage: Learning From The Art Of Wine Making By Matthew Coppola


In a nutshell, a competitive advantage is gained by having what competitors dont have and doing what competitors dont do.A company can gain a competitive advantage by differentiating itself significantly to the extent that its products and/or services are a better offering in the customers product mindset than what the competition have to offer.Take for instance wine. Why does chardonnay produced from grapes grown in the Yarra Valley taste different from a chardonnay whose home is in Burgundy, France?

There are a number of ways a winemaker can change the taste of their wine. One way is by micro-oxygenating a red wine before bottling, which means introducing small amounts of oxygen which ages wine so that a young wine tastes like a mature one in 3 years instead of 10.

But the answer to the unique taste comes down to soil and climate.
With soil an expert winemaker will tell you that the best soils for growing grapes are the least fertile and rockiest soils.

Soils filled with gravel drain easily, dont hold water at the roots of the vine and so the grapes dont become filled with water, diluting flavours.
Like how different soils affect the taste of wine, in business strategy, a competitive advantage is gained by being different, unique and having resources and capabilities that cannot be easily copied to gain the same advantage.

By definition resources are the productive assets of the firm and capabilities are what the firm can do.

A good strategy will have the right resources and capabilities to be different.
For example to successfully play golf you need to know which golf putts are suitable for different scenarios

Same with business strategy.

Now resources are broken down into tangible, intangible and human resources.

Tangible resources can be easily identified, such as financial resources and physical assets.

Intangible resources are largely invisible, such as brand names, trademarks and intellectual property like patents and copyrights.

Human resources are the productive assets that employees offer such as their skills and built up company knowledge.

Once we have identified the organisations resources, we then ask two questions:

Firstly what opportunities are available to economise on their use?
It may be possible to use fewer resources to maintain the same level of business or use the same amount or resources to take on a greater level of business.

For example an accounting system designed to improve the control of cash and receivables will allow a business to operate with lower levels of cash and liquid financial resources.

A BA working on such an accounting system could then see how it relates to the organisations overall strategic plan and how with the new system it will be using less financial resources to support the activities of accounts receivable.

Secondly can we capitalise on the existing assets?

We might be able employ our existing resources better so that we get the most out of them.

A good example is an organisation promoting an employee to a higher position as the previous position may not allow the employee to reflect their true potential.

How To Make The Most Out Of Employing Generation Y By Matthew Coppola


KEY BENEFITS IN EMPLOYING GEN Y”They are tech-smart “” Being the first generation to have grown up with computers, Gen Y are early adopters of new technology.They are fast learners when it comes to new tech gadgets, and can even teach you how to use things like content management systems and social media.

“Inexpensive and cost-effective – Generation Y are less motivated by money than previous generations. work/life balance and flexibility is the most motivating factor for Gen Y, than monetary payment.

“Team players – Generation X have been termed “The Me Generation,” Generation Y are “The We Generation” for their strong belief in community and peer-to-peer relationships.

“High tolerance and acceptance of others – Gen Y have been labelled “The Trophy Generation” as they tend to have a mentality that everyone can do well and no one should be left out.

“Self-expressive “” Twitter, Myspace and Facebook have taught Gen Y to express themselves. In the workplace this means that employees are more open and have the ability to effectively brainstorm ideas and express their opinions in a uniformed manner.

“Aware of the difficulties in the job market for new graduates “” Their experience of recession both in 2000 and the recent financial crisis has made Gen Y more aware of competition in the job market. They are aware that there would be hundreds of applicants who would be more than happy to take their position, so if you employ a graduate, most likely if the job conditions are good, they”ll likely want to stay and will work harder to keep their job.

KEY TIPS FOR EMPLOYERS

“Think outside the box and take advantage of the diverse range of talent Gen Y have.

“Manage the individual not the group. Ask them how they are and how their job can work better for them and their life

“Provide a positive workplace culture that encourages creative behaviour and career development.

But make sure that your words meet your actions. If you promise career progression and do not deliver, they are less likely to believe you and stay very long.
“Give immediate feedback: consistently provide feedback and short performance-review cycles supported by coaching or mentoring

“Communicate by asking them questions in the interview process to find out what they are looking for out of the job

“Make sure Gen Y employees know what they are up for in the interview and how they can advance in the business

“Show how they are making a positive contribution to the overall operations of the business

“Get them involved in management meetings

“Allow them to be creative in their job

“Provide training and opportunities for continual development

“Offer opportunities to do work experience in a higher level role

“Set a mentor or coach for a Gen Y employee

“Allow them to apply what they are learning at TAFE/University relevant to the workplace

How To Help Others And Ourselves Accept Change In The Workplace By Matthew Coppola


If we want to help ourselves and others manage change, what can we do?Empathy: The First Key to Successful ChangeA practical definition of empathy is, putting yourself in the shoes of the other person.

In managing change, the first key is to know to what extent the change will be resented or rejected, accepted or welcomed. If everyone is enthusiastic about it, it is probably wise to proceed immediately. But if it will be resented and resisted, it is probably wise to reconsider or go slowly.

In order to be accurate in analyzing the degree of resistance or acceptance, it is necessary to consider each person individually. The better a manager knows the individuals who will be affected by the change the more accurate will be his or her analysis of their reactions.

Participation: The Second Key to Successful Change

Empathy, the first key, requires a manager to determine feelings and reactions toward a change. The second key, participation, requires a manager to get involvement from those concerned with and affected by the change.

Participation is a very important factor in the successful management of change. It begins with a philosophy among all levels of management, beginning at the top. They must believe that participation can benefit both the organization and the employees.

It then requires implementation. In most cases a formal approach is best. This would include a specific program such as quality circles with its structure and training. In some cases an informal approach can be successful.

Communication: The Third Key to Successful Change

Communication, the third key, requires the manager to maintain continuous, complete, and clear communication with all persons affected by the change.

The following aspects of communication are frequently misunderstood or often ignored by managers.

Definition
Communication means to create understanding and not merely to send information. If people don’t understand, the manager has not communicated.

Who
The criteria for deciding to whom to communicate should include those who want to know as well as those who need to know.

When
Care should be taken regarding the timing of the communication. First of all, managers should be told before non managers and union officers get the information. Secondly, those who will be affected should be told as far in advance as practical.

How
Managers should give thought to the method of communicating before doing it. It is important to understand the advantages and disadvantages of oral and written communication. When making a decision, it is also important to use empathy. In most cases, oral as well as written may be necessary to get understanding as well as to gain acceptance. In very few cases will written communication alone do the job.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Does money make us more happier?


An assumption in Economics is that consumers prefer more, and that one’s utility can be increased through the consumption of more goods and services. In other words, the more money we have as individuals, the more satisfied we are with our life. But does greater income and consumption really translate into greater happiness? Three main research studies are examined, with offer similiar yet different answers.

In one study, an ordinal scale for happiness was derived from answering the question: “taken all together, how would you say things are these days – would you say that you are very happy (score of 3), pretty happy (2), or not too happy (3)?” (Davis, Smith & Marsden, 2001) For 1994-1996, the mean happiness score was 1.92 for those in the lowest 10% of the income distribution, and 2.36 for those in the highest 10% income distribution. This study showed that there is a positive relationship between utility and income.

In the World Values Survey, cross-country comparisons were made to view this relationship on a global scale. In this case, income was measured by each 51 country’s per-capita gross national product (GNP) as measured in US Dollars. The question asked to all respondents: “all things considered, how satisfied are you with your life as a whole these days?” the scale was 1 representing most dissatisfied and 10 most satisfied (ICPSR 2000). Graphical analysis showed that countries with higher GNP per capita on average, experience higher satisfaction. However this satisfaction increases at a lower rate, reflecting diminishing utility as material well being increases (Davis, Smith & Marsden, 2001).

The researchers concluded that there are other factors which affect satisfaction levels, such as health, the political environment, freedom etc. For example individuals with high income levels, but poor health were less happy, then those with better health. Countries with high incomes, yet strict government control had less happier individuals then those countries with less control (People in North Korea can testify to this!) Although researchers still agree that greater happiness results from greater utility, on average that is.

However, Princeton University Researchers have found that the link between income and happiness is “greatly exaggerated and mostly an illusion” (Quinones 2006). Their new fndings build on efforts to develp alternative methods of gauging the well being of individuals and of society, as it became apparent that people surveyed in a new study about their own happiness were overstating the impact of income on their wellbeing.

Although income is a good measure of well being, its role is low and less important then first thought. People with greater incomes do not necessarily spend a greater amount of time doing enjoyable activities (Quinones 2006) In economics it is assumed that the rational consumer will increase their level of consumption for luxury goods and services, due to their higher level of disposable income and will be more satisfied. But in reality, higher income individuals are “barely happier than others in moment-to-moment experience” and tend to be tenser.

New measures adopted are based on individuals ratings of their actual experiences, instead of a judgement of their lives as a whole. The Day Reconstruction Method (DRM) measures peoples quality of daily life. This creates an “enjoyment scale” by requiring people to record the previous days activities and describe their feelings about the experiences. The method has proved effective.

For example, when people were asked to describe their general happines and then asked how many dates they had in the past month, their answers showed little correlation. But when the order of the questions was the opposite for another group, the link between their love lives and general happiness became much greater. This is in line with the finding from the World Values Surveys.

So far three studies have been examined. The first study concluded that there is a positive relationship between income and happiness, the second looked at this relationship on a global scale, still indicating a positive relationship, but discovering the presence of diminishing utility with income, and concludes that there are other factors at play. The last study makes a revision of past research then it conducts its own study. The researchers concluded that this positive relationship has been very much exaggerated and criticize the integrity of past surveys. Whilst they acknowledge that there is a positive relationship, there are still many other factors at play and only to a small extent, is income positively related to happiness, thus agreeing with the other two studies.

How to effectively cold visit prospective employers by Matthew Coppola


There are a number of steps to make in effectively cold visiting a prospective client.

1. Get into the right frame of mind

Never go out and sell a product/service to a business if you really are not feeling up to it. Business people can sense any disinterest, unenthusiasm or tiredness from you and they are likely to imitate you and be disinterested themeselves. So make sure before you go out, you clear your mind, have a cup of coffee, prepare your material, and go out. Make sure you are also comfortable too. If it is a cold day, wear warm clothes, if it is a hot day, then you would do well to well cooler clothes.

2. Prepare yourself

Make sure you have all the marketing material on you, and that you are ready for any objections that you may come up against. I would suggest writing up a document thats titled “Frequently asked questions” which you can hand to the client to remove any suspicions or misunderstandings they may have.

3. Briefly learn about the business you will be visiting before you go out.

Employers appreciate people who have a good knowledge about their company because this shows that theyve gone out of their way to understand the possible needs of the company and it shows enthusiasm.

4. Presentation is key

When you go to reception and ask for the manager or business owner and they ask what you are here for, mention that it is a business matter and you need to speak directly with the manager. I would suggest however that you call before hand to arrange an appointment, but sometimes that can be hard if you are trying to sell something, getting through the gatekeeper can be very difficult in many instances. One option is that you call the business before hand and say:

“Oh hi ________ my name is _________ from __________ and I cant find the business card of the manager/business owner anywhere, are you able to help me? I need to contact them”

When you go into the business I suggest not mentioning your last name and ask to see the manager in a direct and assertive manner.

So you have been successful in getting through the gate keeper and the manager walks out from his office. Use the following script template and change to suit yourself accordingly:

Hi _______ I’m Matthew from ________ I apologise for coming unannounced, but would you be interested in knowing how ____________________”

(This part is when you mention the possible value the business can epect to get, and if they are interested, then proceed with you sales pitch. If they arent, move on. There are plenty of people out there who would be interested)

“The reason why I came to your business is that I felt our product/service would be of interest to you because ________________”

(When you are mentioning why you feel it is of interest to them, mention how your product/service can save their company value and money, tailoring your sales pitch specifically to their business.

“What are your thoughts?”

(Now you have the chance to answer any questions/objections)

And that is pretty much it, if you have got to that stage, you can either sell your product then and there or leave information with them, grab their contact details and ask to follow up in a few days once they have reviewed your product/service.

 

How To Implement A Strategic Plan: Learning from the Game of Monopoly by Matthew Coppola


Implementing a well-thought out strategy can result in a desirable outcome.

Monopoly is a great example. Although it is a game of chance there are elements of strategy which contribute to a successful win.

Firstly forget about cheating in business. It doesn”t guarantee winning.
In Monopoly the player who steals money from his opponent or does not remind the other player that they are due rent if they forget, may experience a short term gain, but the long term result could be negative, such as a loss in credibility and trust, and with a short term gain mentality, there is no future focus, so the strategy will be misguided.

Secondly, ethical behaviour and a sense of fair play, is just as important in Monopoly as it is in business.

In game strategy we refer to the situation when a player makes a course of action over a series of games, as “repeated games”.

A firm that takes on unethical conduct to craft a quick killing might benefit in the short term, but will end up paying for it in the long term.

Take for instance organisations that outsource manufacturing to low cost countries.

Yes it will result in cost savings, but may affect reputation of product quality.
However, a business that maintains an open-handed refund and makes a practice of giving customers the benefit of the doubt, might not be as profitable in the short run as a more rigid policy, but is more likely to lead to repeat business, customer loyalty, and long-term gains.

Thirdly maintain a healthy cash position. In Monopoly having a nice wad of cash around helps protect you from times when you land on high rent spot or you want to buy property or build houses.

Same with strategic planning, opportunities arise in the strategic scope which may not have been accounted for when the plan was initially developed. Cash position is a good indicator also of the health of an organisation and their ability to repay short term debts.

Fourthly in Monopoly, by having your hand in different areas you can be guaranteed of income, for example not just having one side of the board but having parts all over. Same in business.

Business diversification is a strategy to increase the variety of services and products within an organization. Diversification can be a growth strategy, taking advantage of market opportunities, or it may be aimed at reducing risk by spreading interests over different areas.

It can be achieved through acquisition or through internal research and development, and it can involve managing two, a few, or many different areas of interest.

There are two types of diversification strategies:

One type is horizontal diversification, which involves expansion into a similar product area, for example, a domestic furniture manufacturer producing office furniture.

In Monopoly it means acquiring all properties under one colour.
Another is vertical diversification, in which a company moves into a different level of the supply chain, for example, a manufacturing company becoming a retailer.

Vertical diversification in Monopoly entails acquiring utilities and other non-residential spots.

So what are the motives for diversification?

They are growth, risk reduction, and profitability.

To become the top player in Monopoly you need to acquire as many properties as you can and increase your cash flow by buying houses and hotels.

Players can reduce risk of losing or succumbing to landing on a high rental spot by acquiring as many properties and utilities as they can. That way, nearing the end of the game once everyone have bought houses and hotels, if you do land on a property or utility and you own it, well you avoid rent.
Profitability is also a key motive for diversification. In Monopoly, some properties offer very little rent value, but other properties offer very high rental return. And having a constant cash flow from owning numerous properties helps keep you profitable.

However, a key advantage of a specialised company over one that is diversified across a number of vertically linked businesses is the specialised company”s ability to develop distinctive capabilities. In Monopoly, by concentrating on one or a couple of property blocks on one side of the board enables you to have enough money to build houses and hotels on those properties quicker and with less risk.

And lastly In Monopoly try and team up with players who have a nice wad of cash for needed protection.

A strategic alliance is a cooperative relationship between firms involving the sharing of resources in pursuit of common goals. Having a strategic alliance can help you win against the big boys with more money. Acquiring another company can be expensive, but alliances are more targeted and cheaper way of accessing other company”s capabilities.

So all these points just in a game”

Therefore for an organisation, the most important factor is not luck, but the ability to recognise opportunities when they appear and to have the clarity of direction and the flexibility necessary to exploit these opportunities.
Seeing the benefits of a well thought out strategy takes time and patience. You won”t see the fruitages of a strategy over night.

We can learn this lesson on patience in the game of chess.
Many opportunities will come up that may divert your strategy on a tangent, and as attractive it may be, it doesn”t hurt to be patient and do your research by considering all the known options available.

In business grabbing an attractive opportunity can result in “first mover advantage” however, by being flexible and open to possibilities can result in a more optimal outcome.

Understanding the Business Environment: Learning from the Game of Golf by Matthew Coppola


The surroundings of the business has a huge impact on the outcome of any strategy.

Now an organisation may operate in a…..positive environment.

But what if it is operating in a…..negative environment?

Well then it may have detrimental effects to the business.

An organisation would be a smart company if they took good note of their surroundings.

Take for example….professional golf.

Professional golfers are not only good at accurately taking a swing and controlling the speed and height of the ball, but they also take into account how the environment affects their game.

Pro golfers even look at the type of grass used on the golf course they are playing at.

For example, certain types of grass will affect the size of a scuff mark or divot and your ability to create one.

Divots are the amount of grass that shoots out after you hit the ball. It is very annoying to have to fix and also if your ball lands in someone else”s divot.

Some grasses, such as bent grass, have a thinner and more delicate blade structure than most other grasses while their root structures are also more vertical.

Together these traits mean that these grasses more easily produce divots.

On the other hand, the Bermuda and fescue grasses that can be seen on a large number of golf courses in Queensland make it tougher to produce divots. These grasses feature wider and tougher blades.

PEST Analysis (political, economic, social and technical) is a technique we use to analyse the business environment.

But it can be very time consuming to do, and you would be forever finding new factors which may have little or no affect on your organisation”s strategy.

So what we need to do is go back to the fundamentals:

In making a profit, the firm needs to create value for customers. This requires an understanding of the customers:
Who are they? What do they like? Why do they buy?

In creating value, the goods and services are acquired from suppliers. So an understanding of the suppliers is required:
Who do they also supply to? What do they supply? How can we develop a better relationship with them?

Next, your organisations ability to generate profit from value creating activities depends on the competition and how intense it is, this then relies on an understanding of your competition:

Who are they? What are they good at? What aren”t they good at? Who are their customers? Why are they in business?

So your organisations business environment is formed by its relationship with three sets of players in the game: Customers, suppliers, and competitors.
This is its industry environment.

So a key part in understanding the game being played is the ability to read your customers and know how to satisfy their needs depending on changes in the business environment.

Professional golfers for example, read the grass by taking into account the characteristics of the putting grass used. This understanding enables them to be able to determine the “influence” on their ball “” that is, what factors will impact the direction and distance they require from a stroke.

There are two factors which influence their ability to read the grass “” slope and grain

Most greens are designed with some slope so they can drain away water and any green may include a number of slopes to influence your putt.
Grain refers to the tendency of a species of grass to grow in a certain direction.

Because greenkeepers rotate mowing patterns, a uniform pattern of grain generally is not established.

Still, it”s valuable to understand the impact of grain.

Grain has a tendency to run in the direction of the natural form of the land – away from hills and toward places where creeks and ponds naturally occur.
Exposure to sunlight at only certain times is another factor. For example, Bermuda grass has a tendency to grow toward the sun.

A professional will know whether they are putting the ball against the grain or not, and will change their style to suit.

So the solution to the problem of environmental change is to understand your markets characteristics, that is, what are your customer”s underlying needs, rather than what are the specific products your customers need.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Key Marketing Tips by Matthew Coppola



1. Base all your images and information around your target market.

Your target market is the customer base which purchases your products. Take into account their age profile and income group. Older age groups have different preferences as opposed to younger age groups. Income is also a strong dependant on how important price and value will play in determining a successful sale or not.

2. Identify your competitor’s marketing activities

Improve where they fall short.  In engaging in marketing and advertising activities, too many businesses fail by copying their competitors in the hope of gaining a slice of the market share. Competition means choice and availability for customers. Show your customers that you can offer the same services and products of your competitors but better and offer more value. Where your competitors fall short, make it your greatest strength.

3. Engage in networking activities and generate contacts in the industry

It”s not what you know that gets things done, it’s who you know. Networking not only generates business friendships, but it also creates awareness of you and your business. Improve your body language and build rapport with other individuals in the industry. Find people in different industries and let them know what you do and why you are unique. Create awareness and build contacts in the process.

4. Re-design your brochures and other material you present to clients to be unique and attractive

It isn”t good to judge a book by its cover and the same is said for businesses. But unfortunately businesses are judged by their “outward appearance”. Your brochures, website, business cards and other material you use to present to clients should be outstanding in appearance and attractive.

5. Create a website and promote it through social networking sites and internet advertising

The internet is now a major preferred medium by businesses to search for service providers. By listing your organisation on blogs, social networking sites and through web advertising, you can create a strong awareness. Pictures are also great to illustrate what you do. The saying goes that a picture paints a thousand words.

6. Offer packages to suit high income and low income groups

Try and be all things to all businesses. If need be, roll out the red carpet and go the extra to show that you want their business and will work out a package that is both economical for you and provides great value for your prospective client. Sell the benefits of consuming your product, not just the product itself.

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I am an experienced and qualified Employment Consultant. I provide assistance with tailored professional resumes, customised cover letters, key selection criteria responses and keyword optimised LinkedIn profiles.

All of my work is not only professionally written and edited but also has a unique design,  making sure that your job application will stand out from the rest. I work with clients all across Australia including Perth, Melbourne, Sydney, Brisbane, Darwin, Hobart and Adelaide. Having a professionally written resume will ensure your CV stays ahead of the rest. Contact me today to find out how I can help you land your dream job.

Please feel free to email me at info@matthewcoppola.com or call me on 0415 559 233.

Do’s and Dont’s of Email Etiquette by Matthew Coppola


1.What is the biggest mistake people make when sending business emails?

The biggest mistake would have to be sending emails with too many subjects.
If you are sending an email, make sure that it is on one subject alone, not many. Because when people receive emails with too many subjects, the email respondents end up forgetting to reply to most of the different matters.
So I suggest when sending emails, make sure they are on one subject, and if you have a number of matters that need dealt with, keep them as separate emails.

2.What is a common mistake people make without realising they are making a mistake?

Bad grammar
– forgetting to spell check is a common mistake people make that they don’t realize.
– When sending emails throughout the day, we may become busy and so will rush through an email, and sending it without double checking our grammar and punctuation.
– Make sure spell check is always turned on. However, spell check misses mistakes like this:
“I this due by Tuesday”
Spell check would say that is correct. When really it isn”t and should be:
“I need this due by Tuesday”

So it is always good to double check our emails before sending.
Ways you can quickly check for typo mistakes:
Read through the email but only concentrate on the words and their structure, not what the email is reading. This way you will be able to find mistakes easier without getting caught up in the email.

3.How should an email be properly constructed?

-Specific subject
Eg.
BAD: Next Tuesday”s appointment
GOOD: Appointment for Tuesday the 20th of August 2010 with John Smith
-Introduction
An email should start off with a good introduction which captures your readers attention and helps them to follow on through the email:
Eg.
Hello John,
Hope you had a good weekend OR
Thank you for your time today to discuss the matter with you.

-Body
This is the base of the email.
Key information for the reader is in this part of the email. Whatever you need to ask or say put it in here.

-Conclusion
Always end an email off in a positive note or to recap your email.
Eg. Please feel free to contact me if you would like more information
Kind regards,
OR
I look forward to seeing you next week and discussing the proposition with you.
Kind regards,

4.How important is good email etiquette?

Very important.
A good email shows professionalism so sending a well written email will impress your client or customer.

5.What are the possible ramifications of bad email etiquette?

-Perception by the email respondent as unprofessionalism and lack of care in the way your conducting business
-The email respondent may disregard the email and forget about it
-The email may be passed on as junk mail if the subject line is too general or small.
-The use of emoticons and acronyms like BTW (by the way) are way too informal. Not everybody knows what they mean. Readers could even get the wrong impression of your email writing skills.

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Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

A Comparison and Contrasting of John Mill and Thomas Malthus on the long term dynamics of Capitalism by Matthew Coppola


The following article studies the opposing and unifying theories of two economists, John Stuart Mill and Thomas Robert Malthus, on the long term dynamics of capitalism, which entail aspects of growth, development and accumulation of a capitalist economy. The key topics studied by Malthus and Mill include labour, consumption, population growth, agriculture and property rights. These will be discussed from both a theoretical and empirical perspective in the following article.

A major topic discussed by Mill and Malthus is on unproductive and productive labour in contributing to wealth creation in a capitalist economy. According to Malthus, a worker did not have to just produce wealth to be productive, but rather it is the value of what the worker produces that makes them productive. To Malthus, productive labour:
“should be susceptible to some sort of definitive valuation” [And] must add to the wealth of the country an amount at least equal to the value paid for such labour” (Malthus, 1836 p.46).

Thus according to Malthus, the worker is not productive unless the worker adds to society more than was paid their services, namely, labour.
In comparison to Malthus, the notion of value to the productive process was also adopted by Mill, as he saw value in objects produced by workers. Mill saw workers engaged in the manufacturing sector as being truly productive:
“We should regard all labour as productive which is employed in creating permanent utilities, whether embodied in human beings, or in any animate or inanimate objects”[And] labour expended in the acquisition of manufacturing skills, I class as productive” (Mill, 1886 v.1, p.61).

In reverence to human capital, Malthus also put forth the idea that one must produce an object to be productive:

“no small portion of it is employed in acquiring the skill necessary to the production and distribution of material objects, as in the case of most apprenticeships” (Malthus, 1836 p.37).

However unlike Malthus, Mill was ignorant of the idea that unproductive labour has a positive impact on economic growth in capitalist economies. Those individuals in society who are identified as unproductive labour include those who attend to activities in the private service, such as capitalists, landowners, government ministers, executives, musicians, teachers, priests and so on. It also includes those who perform activities in the home, such as menial servants and child rearing. According to Malthus, “unproductive” workers are valuable to the welfare and development of Society:
“that kind of labour which highly useful and important…may conduce indirectly to the production and security of material wealth” (Malthus, 1836 p.35).

Therefore, to Malthus, those who perform activities in the home, such as the upbringing of children and the maintenance of the home are valuable to society and have an indirect impact on production and development.
Having been a cleric from the Church of England, Malthus appreciated the value religious activities have to the development of society. For instance, the Catholic religion exemplify strong “pro-natalist ideologies” with teachings forbidding artificial forms of contraception and abortion. In particular, studies have shown that religious participation by youths has been linked to “a lower probability of substance abuse and juvenile delinquency [and] a lower incidence of depression among some groups” (Lehrer 2004, p.16).
However, Mill was sceptical of the impact religion has on the development of society. Mill is quoted for saying:

“It is…evident that the greater number of missionaries or clergymen a nation maintains, the less it has to expend on other things; while the more it expends judiciously in keeping agriculturalists and manufacturers at work, the more it will have for other purposes” (Mill, 1886 v.1, p.61).

To Mill, spending on the unproductive labour of clergymen will receive no return or benefit to society, whereas maintaining a class of agriculturalists and manufacturers will generate a higher return, which can be allocated to other productive activities, which will again generate a positive return to society.

In terms of the role of government in a capitalist economy, both scholars viewed government as being productive indirectly. In comparison to Malthus, Mill was a right wing economist and believed that the government has an important role to play in society:

“The labour of officers of government…is indispensable to the prosperity of industry, [and] must be classed as productive, even of material wealth, because without it, material wealth, in anything like its present abundance, could not exist. Such labour may be said to be productive indirectly” (Mill, 1886 v.1, p.61).

Thus both acknowledged that some form of Government was critical to the long term dynamics of capitalism. Without government, society would not have been able to generate such high material welfare and gain. Empirical evidence has indicated that non-military government capital is a significant input in the production function and has a high output elasticity of .39 (Karras & Evans 1994).

With respect to labour, both Mill and Malthus distinguished between productive and unproductive (U/P) consumption, including their effects on growth and development in capitalism. Mill made a distinction of productive and unproductive consumption to the labourer being:

“What they consume in keeping up or improving their health, strength, and capacities of work, or in rearing other productive labourers to succeed them, is productive consumption. But consumption on pleasures or luxuries, whether by the idle or by the industrious, since production is neither its object nor is in any way advanced by it, must be reckoned unproductive” (Mill 1848, book 1, chapter 3).

Mill saw unproductive consumption as having an undesirable influence to the wealth creation and growth of society, regarding U/P consumption as being undesirable and will only impoverish society:

“Whether they like it or not, the unproductive expenditure of individuals will pro tanto, tend to impoverish the community, and only their productive expenditure will enrich it” (Mill, 1886 Vol. 1, p.5).

Malthus on the other hand regarded U/P consumption as necessary to capitalism, particularly when productivity and innovation are at their utmost levels, which would ensure value and profit to expand:

“It would at once confound the effects even of production and consumption, as there is certainly no indirect cause of production so powerful as consumption” (Malthus 1836, p.45).

Another major topic studied by both economists was decreasing returns to agriculture and its effect on growth and development in a capitalist nation. This idea that agriculture would be subject to increasing returns, due to rising population unless supported by an increase in productivity, was adopted by Malthus.

Malthus contended that when the less fertile soil is used, the marginal product declines, while the rent increases due to inequality in the lands. Thus, the marginal expansion declines and output increases arithmetically, but at a diminishing rate. Therefore due to decreasing returns to agriculture, and population rising in a geometrical progression without any checks to it, society would not be able to survive in a population-food supply struggle.

In regards to population and food supply, Malthus said:
“The power of the population being…so much superior, the increase of the human species can only be kept down to the level of the means of subsistence by the constant operation of the strong law of necessity, acting as a check upon the greater power” (Malthus 1970, p.21).

This “subsistence” level is the minimum level to reach survival. Malthus” population dilemma posed a theoretical question on the checks to population and a practical question concerning solutions to the problem. There were positive and preventative checks. The positive checks to population growth included war, famine and pestilence. These tended to have an adverse impact. According to Malthus, the ultimate positive check to population is limited food supply. In Malthus” own words:

“It has been inferred, that and increase of population in any state, not cultivated to the utmost, will tend rather to augment than diminish the relative plenty of the whole society”a country cannot easily become too populous for agriculture; because agriculture has the signal property of producing food in proportion to the number of consumers” (Malthus 1809 Vol. 2 p. 275).

The preventative checks included moral restraint, contraception and abortion. These tended to have a positive impact on procreation. Mill also believed that contraception needed to be encouraged to keep a hold on population. However, Mill was against abortion or immorality, even having been jailed for distributing birth control pamphlets.

Malthus believed that the tendency to procreate would in fact rule over the cumulative effect of the checks to population growth. Therefore, unless the positive checks were greater than the preventative checks, the human population would thus be brought to a “subsistence level” or just to a means of survival.

In Scandinavia for example, poverty has been eliminated locally, and even death from infectious disease is rare. This would not have occurred without low birth rates that have characterized the region. Not only in Scandinavia, but in other regions, low birth rates and death rates, strong education, a stable population, control of infectious disease and elimination of poverty and war are linked together in a “mutually re-enforcing circle of cause and effect” (Avery 2005, p.25). By contrast in many third world cities, contaminated water, polluted air, high birth rates, increasing population, poverty and resurgence of infectious disease are linked in a “self perpetuating causal loop” (Avery 2005, 25) with the result being a vicious circle.

Malthus failed to look at other checks that may have forestalled his gloomy conclusion. He had failed to separate sex and procreation. In the second half of the 20th century and well into the 21st century, advances have been made in modern birth control. Couples can have less constraint in regards to sexual activities. Therefore these additional checks can reduce the disparity between multiplication of the species and growth of the food supply.
Mill also adopted Malthus” population principle, adding further that the population must:

“work harder, or eat less, or obtain their usual food by sacrificing a portion of their customary comforts” (Mill Vol 4, p.109).
Mill here was saying the reality is, if society wants to maintain their usual way of living or maintain their “customary comforts” they must sacrifice either their time, consumption of goods, or activities that they have become accustomed to.

Malthus, like other classical economists of his time, was a pessimist. He envisioned that the capitalist system in the long run would face “pressure of population…decreasing response to human effort to increase supply of food and basic materials, limits to technical progress, subsistence wages, and falling profits” (Zweig, 1979 p.511) believing that in the end, technological improvement would not be sufficient to counteract the law of diminishing returns and depletion of natural resources.

Mill however was less sceptical about the capitalist system coming to a means of subsistence. Despite the classical economists such as Malthus and Smith realising that the growth of wealth could not continue indefinitely, only John Stuart Mill believed that a collapse of the system could be avoided and a stationary state achieved.

Economist Adam Smith described the stationary state as a situation of zero growth, in which the stock of goods is always the same, that is the quantity consumed is equal to the quantity supplied in the same time period, and rewards to the factors of production are at a minimum. The idea that the capitalist system would come to an end at the stationary state was feared by many classical economists including Malthus and Smith

According to Mill, once the stationary state was reached:

“every increase in the demand for food, occasioned by increased population”unless there is a simultaneous improvement in production, diminish the share which on a fair division would fall to each individual” (Mill Vol 4, p.109).
Here Mill was saying that the demand for food must be balanced with supply. Mill described his ideal stationary state in book 4 of his Principles of Political Economy:
“The density of population necessary to enable mankind to obtain all advantages of co-operation and social intercourse has in all the most populous countries been attained. It is no good for a man to be kept perforce at all times in the presence of his species. A world from which solitude is extirpated is a very poor ideal . . . With every rood of land brought into cultivation . . . every hedgerow or superfluous tree rooted out, every flowery waste or dell ploughed up . . . there is no satisfaction in contemplating the world with nothing left to the spontaneous activity of nature. If the earth must lose that great portion of pleasantness which it owes to things that the unlimited increase of wealth would extirpate from it, for the mere purpose of enabling it to support a larger, but not better or a happier population, I sincerely hope, for the sake of posterity, that they will be content to be stationary, long before necessity compels them to it.” (Mill, 1848, book 4, ch.6).

However to reach the stationary state required extensive social changes and reforms, which Malthus and the other classical economists did not realise. Mill is quoted as saying:

“improvement here must be understood in a wide sense, including not only new industrial inventions”but improvements in institutions, education, opinions, and human affairs generally” (Mill, 1886 Vol. 1, p.105).
Mill argued that we need to educate society about contraception; that we need social reform and change. He further added:

“It is scarcely necessary to remark that a stationary condition of capital and population implies no stationary state of human improvement. . . Only thus can the conquests made from the powers of nature by the intellect and energy of scientific discoverers, become the property of the species and the means of improving and elevating the universal lot” (Mill, 1848, book 4, ch.6).
Assuming that the capitalist system keeps a restraint on population, Mill held a relatively optimistic view of the stationary state, in that it would be characterised by technical progress and past capital accumulation, which Mill extends into in his book, further saying:

“I am inclined to believe that the stationary state would be, on the whole, a very considerable improvement on our present condition. I know why it should be a matter of congratulation that persons who are already richer than any one needs to be, should have doubled their means of consuming things which give little or no pleasure except as representative of wealth”It is only in the backward countries of the world that increased wealth is still an important object: In most advanced countries, what is economically needed is a better distribution to relieve poverty, of which one indispensable means is a strict restraint on population” (Mill, 1848, book 4, ch.6).

In his autobiography, Mill admits that this will all require a transformation of society and a character change in all classes of the population (Zweig, 1979 p.519). For instance, Mill was a strong advocate of contraception and safe sex attitudes of society. The only way to change people”s attitudes according to Mill was social change.

An idea that many classical economists held was that supply creates its own demand, known as Say”s Law. Attributed to the French economist, Jean-Baptiste Say, this law states that a market-capitalist economy will tend towards full employment of resources if there are flexible prices, interest rates and wages. Thus, according to Say”s law, it is inherently impossible that there will be long term crises of a market capitalist system.

Malthus rejected the idea of supply creating its own demand, arguing that supply reduces profit:

“It is impossible that the increased quantity of commodities, obtained by the increased number of productive labourers, should find purchasers, without such a fall of price as would probably sink their value below that of the outlay, or, at least, so reduce profits as very greatly to diminish both the power and the will to save” (Malthus, 1836 p.315).

Mill, like most economists, attached great importance to the role of capital and capital accumulation. Mill argued that given Say”s law, increased levels of output and employment depend on the accumulation and investment of capital. The portion of investment in capital, that is, result of saving, is required to tide labour over a “discontinuous production period” (Ekelund & Hebert, 1990 p.170). This was known as the wages-fund doctrine:

“It is often forgotten that the people of a country are maintained and have their wants supplied, not by the produce of present labour, but of past. They consume what has been produced, not what is about to be produced. Now, of what has been produced, a part is only allocated to the support of productive labour; and there will not and cannot be more of that labour than the portion so allotted (which is the capital of the country) can feed, and provide with the materials and instruments of production” (Mill 1848, p. 64).

Stated simply, it was not a temporary state of affairs, but rather the unemployment of resources, was not considered probable because of Says Law (Ekelund and Hebert, 1990, p.170). Saving would automatically be turned into investment, another form of spending and a general glut would not occur. Thus the saving of those who do not consume all their income will be otherwise utilised by capitalists in purchasing factories, machines and the like to an expansion of value. Saving then becomes net investment:

S = In

So Mill agrees with Say”s Law, that what is saved will be invested. Mill only assumed a system whereby the supply curve was vertical, where we are always at full capacity.

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Author: Matthew Coppola, Managing Director of Client Centric.

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