Why it Matters More than Ever to Stand Out from Other Applicants

You hear it regularly on the news. Job losses in the thousands. People being made redundant from organisations trying to downsize and go leaner to cut costs to better weather a harsh and multifaceted economic climate. Today, the news seems to form a large part of our life, grabbing our attention more than ever it seems.

Going back twenty or thirty years ago, finding work many would say was much more straightforward. Some individuals found that they could rock up to a business, say that they were looking for work, what they could do and their experience, then to be interviewed there on the spot or be offered the job to start right away.

How important is a well written CV in the process of applying for jobs?

Article by Matthew Coppola

It’s incredibly important now more than ever to stand out from other applicants and make an impression simply because of how competitive the jobs market is and just how flooded are positions advertised because of so many candidates vying for the same position.

You can stand out from other applicants by having your resume professionally revamped, cover letter expertly worded and tailored and write accurate responses to key selection criteria. The team at Client Centric Executive Employment Solutions offer these services to clients all over Australia. And, once you have secured an interview, unfortunately, it’s not as straightforward anymore.

You need to be able to sell your experience and skillset to a prospective employer which you can do so by refining and finessing your interview technique. You can receive interview coaching from Client Centric too.

Is It Okay To Send A Follow Up Email After A Job Interview?

Article by Matthew Coppola

Have you ever looked at a large crowd of people, and for some reason, your attention is drawn to a person in the crowd.

They might be wearing a bright coloured outfit. They stand out. The same is true for job seekers.

While I’m not suggesting that you need a colourful CV with pretty pictures, the content must stand out and not only capture the potential employer’s attention, but hold it too.

Tips on finding a new job, by Matthew Coppola

Finding a new job can be a challenging and frustrating experience; however you can make it easier for yourself when you use proactive strategies. The below tips are applicable for all job seekers, both new to the job market and those with many years’ experience.

Here are some of my best tips for finding a new job at any career level.

1. Be clear and know what you want. Reflect on your strengths and weaknesses and the type of work that you enjoy doing. What do you want in a job?

2. Research the organisations that you are targeting. This will help you to get a feel for the organisation’s culture, what you are likely to be paid and if they are the right fit for you.

3. Tailor your resume to each position. By doing this, the recruiter or hr manager will know straight away that you have the skills they are looking for. Remember that your CV is one of the most critical tools for when it comes to job searching.

4. Have an online career profile. By having a career profile like on LinkedIn, you are showcasing your experience, knowledge, and passion online where employers and recruiters search the web for potential employees. Maybe it’s time to get your LinkedIn profile professionally revamped?

5. Be organised. Have a system that works for you, with organising your job searching. Even just a simple spreadsheet to keep track of the positions that you have applied for.

6. Utilise your network of contacts. People you know may want to help you in finding a job or may know that a position is currently available at their workplace and could refer you to their HR manager.

7. Don’t just apply online. Limiting yourself to only online could make the process take longer. Contact companies directly via cold calling or recruiters to let them know you are looking for work, or even leave your resume in their letterbox.

8. Have daily job-related goals to reach. By having a daily goal to achieve, this will help you to stay focused and motivated with finding a job.

9. Prepare for all your job interviews. Develop responses for common interview questions and practice them with a friend or interview coach. The more prepared you are, the more comfortable and confident you will be. Client Centric offer interview skills coaching via face to face or Zoom/Skype.

10. Email thank you messages to all interviewers after the interview. A brief email of thanks highlighting your keen interest and fit with the role and employer is a great way to help make you stand out from the majority.

By Matthew Coppola, Client Centric Executive Employment Solutions

New South Wales: Finding Work, Securing Employment And Getting Ahead In Sydney

Sydney, one of the largest cities in Australia, is known for the diverse range of industries that employ many thousands of people. Industries such as manufacturing, finance, education and distribution. 

According to the City of Sydney, the city is recognised for leading a knowledge-based economy in the country.

Employment, like in any major city, depends on many factors.

When there are more jobs and fewer candidates applying for work, there may be less competition as opposed to when there are fewer jobs and more people seeking employment.

It’s imperative to stand out in a crowded jobs market and make an impression.

Coping with a challenging jobs market in Sydney: What you need to know!

You can do this by enlisting the help of the experts. That is, by utilising the services of a professional business which deals with the writing of resumes, cover letters and responses to key selection criteria.

Why we should never worry about candidates vying for the same job, by Matthew Coppola

Client Centric Executive Employment Solutions is one such business that provides these services and they do it very well.

Specifically, they provide a professional resume and cover letter writing service for clients in Sydney, as well as assistance for clients in Sydney who need help addressing key selection criteria for positions in Government, community services, education and health care.

And, once you have secured an interview, these guys can even help you make a greater impression and improve your confidence during the interview process with one-on-one interview coaching for clients in Sydney.

Remember, sure it may be tough out there. But as I have always said in the past, it’s important to not lose focus. Remain positive, upbeat and confident that the right job will come along.



Frustrated You Didn’t Hear From Back From an Employer? You’re Not Alone.

Client Centric Executive Employment Solutionsan Australian-based professional job seeker services firm, recently published an article entitled:

“Why Employers Don’t Always Respond To Unsuccessful Job Applications?”.

A good question to ask indeed.

If you’re frustrated that you didn’t hear back from an employer after submitting a job application, you’re not alone.

More often than not, job seekers receive a response back from an employer saying that they were unsuccessful and wish them all the best, or they don’t hear back at all. Or, it’s just one of those cold replies that are worse than not hearing back anything at all:

You were not successful, thank you.

The article makes a good point. Employers can receive anywhere up to a thousand applicants for a single position. So you can imagine how time-consuming it would be to provide personalised responses to each and every unsuccessful applicant.

Sure, you take the time to prepare your application and tailor your resume and cover letter, only to be unsuccessful.

I have written in the past on coping strategies for dealing with job rejections, as well as an article entitled: How long can it take to secure an interview?

The article also makes the point to stay focused and keep applying. Not letting one or ten job applications let you down or demotivate you.

Why have a collection of CVs/resumes as opposed to having just the one CV? By Matthew Coppola

There’s a saying “It’s good to keep your options open” and how true that is, especially when it comes to searching and applying for suitable employment.

Some job seekers opt to have a collection of different CVs that they can use in applying for work, and there are many reputable professional resume writers that can help with this.

Often, we find ourselves out of a job and not sure what to do. There are a few different roles, perhaps in related or completely different industries that we know, after reading through the employer’s requirements and selection criteria, that we can do the job. (By the way, if you do find a job that asks you to address a set of key selection criteria, Australian employment services firm Client Centric Executive Employment Solutions can provide assistance in addressing them for you. Learn more by clicking here.

And, if you find that the job description is fairly uninformative, there’s an article I have written on about how to deal with uninformative job descriptions.

In fact, having a one-page CV can be powerful too in terms of getting straight to the point about your knowledge and experience, as well as providing the employer with a brief page to read.

So, having multiple CVs for different jobs can be helpful because you can apply for more jobs and therefore increase your chances of gaining suitable employment. That’s right, you’re keeping the options open. The same goes for your cover letter.

And, once you secure a job interview then fantastic! The Australian company mentioned earlier – Client Centric Executive Employment Solutions – provide interview coaching and will teach you the techniques and skills to handle standard and behavioural type questions, personalised for you and your needs. Learn more about their interview coaching service by clicking here.

Client Centric is an Australian-wide business providing an online employment service for job seekers wanting to get an edge over other candidates in the jobs market. They write resumes and cover letters for clients in Perth, Adelaide, Gold Coast as well as across Tasmania. Feel free to contact the team today and they will be more than happy to help.


Coping with rejections from unsuccessful job applications, by Matthew Coppola

woman in front of her computer
Photo by Retha Ferguson on Pexels.com

So you are looking for work and find the perfect job—precisely the type of role you want to do and take the next step in your career. You may start to visualise yourself in the position, imagine the pride and joy that you will have and can share with your family and close friends. It’s a great feeling start to a new job, and you are excited about what may be in store for you in the future.

So, you go ahead and apply. And because this role is perfect for you, it warrants the extra time and attention to detail in your application. You tailor your resume, modify your cover letter to help increase your chances and make sure that your job application accurately addresses the employer’s requirements. There’s a good article on the benefits of tailoring your resume written by Client Centric.

So yeah, you could say you’ve put in the time and effort to make a great application, and after proof-reading both documents over and over again, you’re confident attach them and hit the submit button.

And there it goes, off into the wide world web.

You wait, wait and wait.

Finally, you get a call from the prospective recruiter. I often write about articles dealing with the recruitment process, such as why hiring processes can be so lengthy. Recruiters often dismiss application and pigeon-hole you into one particular field. The field that you’re trying to get out of and move into something new. It’s disheartening. It’s mean. Maybe you have found yourself in a similar position. Perhaps you applied only not just to be rejected, but not even have the chance to speak with anyone as to why you were not successful.

The thing is not to give up. To not let anyone tell put you down. To lift your head high and persevere, keep applying and believe in yourself. Indeed, take on constructive feedback and see where you can improve, and view any criticism like water off a duck’s back.

But there is light at the end of the tunnel. Which is why it can be so helpful to have your resume and cover letter professionally written by the experts in Brisbane, as well as other states throughout Australia. Feel free to learn more about Client Centric and what they can do to support you with your job search efforts.

And if you want to know what makes a resume stand out, read this great article by Client Centric entitled “what makes a good resume stand out?”.

How to condense your resume, by Matthew Coppola

photo of woman using laptop
Photo by Ekaterina Bolovtsova on Pexels.com

You may feel that your resume is too long, messy and unstructured, but you want to keep all the information because you think that you have a lot to offer and employers should know this.

An option is trying to shorten sentences in your responsibilities and experience by either removing unnecessary information or re-writing the sentence with the same content but shorter. An example of this would be:

  • LONG – Managing all administrative personnel (including part-time/full-time staff members) by overseeing their work, providing direction and training.
  • SHORT – Managing administrative staff by providing direction, supervision, and training.

With the sentence, you can see that I have omitted information such as the nature of all the staff member’s employment – full time and part-time, all which is unnecessary information. Also, the words staff members and personnel were used – so I took out both and replaced them with the one word – staff. This has shortened the sentence, making it briefer yet with the same meaning.


How long can it take to secure an interview?

close up photography of woman sitting beside table while using macbook
Photo by Andrew Neel on Pexels.com

The length of time to find a job can vary considerably.

Many factors are at play. Some people secure a job days after first submitting their application for a position. Others, it may take weeks or months to secure employment. 

Factors such as:

– the economic climate; 

– availability of jobs;

– competition from other job seekers applying for the same role;

– the strength of your job application and;

– the employer’s preferences. 

But having your resume and cover letter written by a professional resume writer can and may significantly reduce the length of time in obtaining work, as both documents will be tailored and wordsmithed to market and promote your skills and experience.


I no longer have a job. What should I do now?

So, you have lost your job or are about to lose your job. What can you do?

First and foremost is not to panic and prepare to start actively applying and tailoring your resume and cover letter to positions.

Carefully consider your skills and experience. Open up your options to jobs that you can do and are willing to do. 

Sure, during periods of a recession or low economic activity, jobs can be scarce. 

apple business computer connection
Photo by Vojtech Okenka on Pexels.com


But stay positive, in control and focused. Get your CV in order by utilising the services of a professional resume writer. They will write up a custom-tailored resume designed to market and promote your skills and experience, even tailoring your cover letter or a general letter that you can edit yourself. 

Try not to rush your job applications too. Employers will notice this.


Writing a cover letter for a career change

With a career change, you will need a cover letter to go with your revamped resume, as your resume may not have the relevant experience a hiring manager is looking for.

It’s essential to make the most of your cover letter as an opportunity to demonstrate why you are a good fit despite lacking the specific employment history that may be an important factor in being chosen for the job.

A persuasive, well-written cover letter will convince the employer that your work experience is a strength rather than a weakness. With your cover letter, be sure you’re clear on your goals for transitioning careers, and that you’re positioned for a successful career change.

Include the following three crucial points, to explain in your cover letter why you are qualified for the specific role. Emphasize on your transferrable abilities. Highlight your exceptional performance in previous positions. Express your passion for the company. The aim is to make sure you communicate these points throughout your letter.

Matthew Coppola, Client Centric

How to deal with having a lack of industry experience, by Matthew Coppola

We’ve all heard it before. The typical response from an employer/recruiter saying that you lack industry experience. So, face with this issue, how do you deal with it?

Employers generally say this because they genuinely need someone who has experience in their industry, whether it be in the same role or a completely different position. Especially needed when a set of key selection criteria need to be addressed.

Every industry is different. Having an understanding of the industry, what the market is like, any regulations, policies or other intricacies of the industry can be very important to an employer. To them, you understand their business and their industry. They can relate better to you and discuss industry matters with you knowing full well that you have some level of familiarity with the sector that their business.

So, the question is, how do I respond to that answer?

You may decide to talk about your experience in another industry that is similar, and how it relates to their industry. But, that isn’t always easy.

The next step may be to obtain some work experience or volunteer your time in the industry that you need to gain exposure to. This may help and be beneficial to put on your resume.

Another option is to do a course/workshop/attend a conference relevant to that industry.


Equipping yourself with a brand new tailored and personalised CV and cover letter can be a great way to improve your chances of getting noticed by a prospective employer.

Why not contact the team at Client Centric Executive Employment Solutions – they have the expertise and experience to help clients from all different professions and trades, and all kinds of industries.

Visit their website today at:


How many pages should my cover letter be? By Matthew Coppola

Okay, so your about to email across a copy of your resume and cover letter to a prospective employer, but decide first that you want to tailor your cover letter to make it more personalised.

So how long should your cover letter be?

Generally speaking, taking into consideration and respect for the reader’s time and attention (remember that a recruiter would most likely have hundreds of resumes to read through) it makes sense then to keep the letter short, brief and specific to the role your applying for, taking into account what they are asking for and what kind of experience you have that matches with what they are looking for.

I usually stick to a one page cover letter – with fair margins and a font size of 11.

If you are interested in putting your best in for an application with a new and tailored Resume and Cover Letter written by the professionals, I welcome you to speak to the team at Client Centric as they offer a range of convenient services and packages to help market and promote yourself to prospective employers.

Visit their website at www.clientcentric.com.au


Matthew Coppola

What is an employer looking for when they see my resume? By Matthew Coppola

When an employer or a recruiter reviews your resume and cover letter, they are essentially screening your application to determine whether or not you meet their business’ needs and job criteria and if so, whether they will invite you in for an interview or not. If it is one of the first few applications that have come through, they most likely will take more time to read your application, but less time most likely if they have many applicants vying for the position.

It, therefore, makes sense to put in an application early. But even if your application isn’t submitted first, it is essential to make sure the documents are easy to read. That is, the cover letter is tailored and the resume markets effectively your full range of skills and experience relevant for the position.


Would you like to have your resume and cover letter to be professionally designed and written when applying for work?

Client Centric Executive Employment Solutions is an Australian based business that provides interview skills coaching, assists with CV/Resume writingaddressing key selection criteria and covering letters to help you with giving your best foot forward to an employer. Please feel free to visit their website: www.clientcentric.com.au


Why it’s not okay to use overly casual and slang language in job applications, by Matthew Coppola

Using casual, slang or relaxed/highly informal language in job applications may come across that your approach to your interactions with other professionals and even the way you view your potential boss as unprofessional and careless.

It is imperative that you double check (if you have to triple check) your spelling, grammar and punctuation. As long as what you have written to a prospective employer is clear, easy to read, concise and professional, it will help to make a good impression.

If you have to, read out loud to yourself what you have written. That can always help.


Would you like to have your resume and cover letter to be professionally designed and written when applying for work?

Client Centric Executive Employment Solutions is an Australian based business that provides interview skills coaching, assists with CV/Resume writingaddressing key selection criteria and covering letters to help you with giving your best foot forward to an employer.

Please feel free to visit their website: www.clientcentric.com.au


Should I include my high-school education in my resume? By Matthew Coppola

Depends really on what stage you are in your career.

If you are starting out in the workforce – straight out of high school, it makes sense to include your high school education and mention the subjects you studies in your senior years.

If you are graduating from university/vocational education, it makes sense to include your certificate/degree/diploma as well as your high school education.

But, when you have many years of experience in a particular role or industry – 7+ years, you may wish to take out your high school education and leave in those qualifications and courses that have contributed to your professional development.

Unless the high school that you went to is known to be highly prestigious, then it may be a good option to leave it in.

Some, however, feel that mentioning their high school education gives away their age – something that they don’t want the prospective employer to initially know – so it is really up to you whether you feel it is necessary to include.


Would you like to have your resume professionally revamped to help apply for a new job?

Client Centric Executive Employment Solutions is an Australian based business that provides interview skills coaching, assists with CV/Resume writingaddressing key selection criteria and covering letters to help you with giving your best foot forward to an employer. Please feel free to visit their website: www.clientcentric.com.au


Should I bring my resume along to an interview? By Matthew Coppola

It is entirely up to you.

You may want to have your resume as a form of reference – something that an interviewer can refer to, or if you are interviewed by a panel of interviewers, something that one individual can look at and read while the other interviewer is asking a question.

Even if they say that they have seen your resume, you can always place this beside you if it is not needed.

Sometimes the interviewer/s may forget certain aspects of your experience. They may have overlooked or not even thought about printing a copy of your resume to refer to during the interview. So bringing one or two copies of your resume may work in your favour.

It can also help as a talking point. But again, it is completely up to you. Some may opt not to. Others may decide to bring a thin folio with the CV/resume inside.


Would you like to have your resume professionally revamped to help apply for a new job?

Client Centric Executive Employment Solutions is an Australian based business that provides interview skills coaching, assists with CV/Resume writingaddressing key selection criteria and covering letters to help you with giving your best foot forward to an employer. Please feel free to visit their website: www.clientcentric.com.au

What should I do with older experience on my resume? By Matthew Coppola

As your career progresses, you will most likely find that some of your experience is past ten years, and although it is valuable and vital to how you have developed as a professional, you may feel that it was quite a long time ago. You may feel you need to condense your resume, but if you take it out, then they may not consider you as someone who has extensive industry experience.

So what do you do?

An excellent option to deal with this situation is to summarise your experience in a table format. Include only a summary about your role, any key accomplishments (Maybe three or four) as well as the employer’s name, role title and duration.


Would you like to have your resume professionally revamped to help apply for a new job?

Client Centric Executive Employment Solutions is an Australian based business that provides interview skills coaching, assists with CV/Resume writingaddressing key selection criteria and covering letters to help you with giving your best foot forward to an employer. Please feel free to visit their website: www.clientcentric.com.au


Is it necessary to include colour in my resume? By Matthew Coppola

It is entirely up to you.

A good question to ask though is whether or not having colour in the resume makes that much of a difference in persuading/motivating/encouraging the employer or recruiter to shortlist you in for an interview.

Can colour make a difference?

That’s for you to decide.

Personally, I prefer not to.


Would you like to have your resume professionally revamped to help apply for a new job?

Client Centric Executive Employment Solutions is an Australian based business that provides interview skills coaching, assists with CV/Resume writingaddressing key selection criteria and covering letters to help you with giving your best foot forward to an employer. Please feel free to visit their website: www.clientcentric.com.au

What’s the benefit of having my resume professionally written? By Matthew Coppola

Just about every job advertised asks for the applicant to submit a copy of their resume and a cover letter.

Unless the prospective employer is very familiar with your skillset and experience, or has spoken extensively to you and required a resume and cover letter for formalities, indeed you have only one opportunity to grab the attention of the prospective employer to move them to want to invite you in for an interview.

You can also use the resume over and over again, even making any adjustments or additions as your career progresses. A professionally written resume should market your skills and experience. Highlight your strengths and promote the valuable work experience you have gained over the course of your career. A good cover letter should be well tailored and specific to the role you are applying.

Essentially it should say “I want this job. I know what you require in a suitable candidate, and this is what I have to offer for this role and specifically your company/organisation.”.



Would you like to have your resume professionally revamped to help apply for a new job?

Client Centric Executive Employment Solutions is an Australian based business that provides interview skills coaching, assists with CV/Resume writingaddressing key selection criteria and covering letters to help you with giving your best foot forward to an employer. Please feel free to visit their website: www.clientcentric.com.au


Should I attach a cover letter with my resume? By Matthew Coppola

Most job applications these days request for a cover letter as part of your application. It is almost now the appropriate thing to do when applying. The resume outlines the candidate’s skills and experience; then the cover letter takes the next step further to be tailored and directed towards a particular position. It’s a way for the candidate to approach the employer and explain why they want the job and what they can bring specifically to that role.

However, in saying that, some recruiters and a few employers may feel that a cover letter involves too much reading and because they are too busy and have too many applications to read through, so they scan through the resume and look for keywords.

Now that may be true. But without surveying hundreds if not thousands of employers and recruiters, at this stage, it is only a generalisation.

A cover letter nicely complements the resume because the resume may not be tailored for a particular company and what they specifically require from a candidate. Every company and organisation is going to be different.  Their needs and requirements although similar for a role will still vary.

So given this, a cover letter is still suggested to be attached as part of an application.


Are you interested in having your resume and cover letter professionally revamped and written? 

Client Centric Executive Employment Solutions is an Australian based business that assists with CV/Resume writing, addressing key selection criteria and covering letters to help you with giving your best foot forward to an employer. Please feel free to visit their website: www.clientcentric.com.au

Whether you require a professional CV writing service in Sydney or a great resume writing service in Melbourne, Client Centric can help.

Is there any need to include colours in my resume? By Matthew Coppola

Colours can be an expression of creativity and certainly for a creative type resume, making use of colours and imagery of the individual’s work may actually help with their application – but it is more about showcasing their work. So, then, do colours really make a difference?

Personally, I don’t think so.

The question we want to ask ourselves, is an employer really going to choose one resume over the other because they liked the candidate’s use of the colour blue?

Again, personally, I don’t think so.

The use of black and white colours helps to make the resume look more professional and easy to read. Colours can be a distraction from what is actually written.


Are you interested in having your resume professionally revamped and written? 

Client Centric Executive Employment Solutions is an Australian based business that assists with CV/Resume writing, addressing key selection criteria and covering letters to help you with giving your best foot forward to an employer. Please feel free to visit their website: www.clientcentric.com.au

Is it Essential to Have a Professionally Written and Designed Resume? By Matthew Coppola

When an employer is going through the decision process and deciding whether or not they should offer you the job, your resume assists them to make an informed choice. Sending a cover letter along with your CV gives you a more personalised touch for the position, by answering the requirements of the position as specified in the job advertisement.

A resume is what helps you with getting your next opportunity.

Recruitment agents or employers could only devote 3 minutes or less reading through your resume, so first impressions are important.

You would want to ensure the resume jumps out at them, stands out from the rest and is informative and applicable to the employer’s requests so that it inspires them to select you for an interview.

When your resume is professionally written it helps with endorsing your career experience, knowledge and skills and assists in selling you to the company.

Client Centric Executive Employment Solutions is an Australian based business that assists with CV/Resume writing, addressing key selection criteria and covering letters to help you with give your best foot forward to an employer.

Please feel free to visit their website: www.clientcentric.com.au

Melbourne CV writing services and resume writing assistance:  https://www.clientcentric.com.au/melbourne-resume-writing-service

Is it appropriate to put my interests and hobbies on my resume? By Matthew Coppola

The short answer is it depends. 

It really depends on what stage of your career you are at.

If you are a high school student/university graduate, then most likely you wont have a great deal of work experience and credentials behind you. By listing your interests and hobbies – with a little more detail than just a couple words – you may actually help the employer gain a good insight and understanding into you as a person and what you are interested in. These additional details can say a great deal about your qualities as a person.

If you are a more seasoned professional with years of experience and substantial qualifications behind you, then it’s best to leave it out. Some may argue that there is nothing un-professional with putting hobbies and interests in a resume, others will say that it’s not appropriate and that a resume/CV should only provide the employer with insight into you as a professional and what your expertise and abilities are, not what you enjoy doing on the weekend.

Whatever you do decide to put down in your resume, the question you may want to ask yourself before listing all your interests and hobbies is “Is this necessary and can I be giving the employer the wrong perception about what it will be like working with me?”.

Client Centric Executive Employment Solutions is an Australian based business that assists with CV/Resume writing, addressing key selection criteria and covering letters to help you with give your best foot forward to an employer.

Please feel free to visit their website: www.clientcentric.com.au

Sydney CV writing services and resume writing assistance: https://www.clientcentric.com.au/sydney-resume-writing-services

Importance of displaying positive body language in an interview setting, by Matthew Coppola

Sometimes it doesn’t matter what we say or how we say something. Because if our body language – that is our physical mannerism and stature – does not match up with what we are saying, then the message that we are trying to get across will be skewered and misinterpreted.

In fact, research suggests that our body language accounts for upwards of 90% of our communication and what we are really trying to say.

This really is why it is so important to be aware of our own body language, particularly in an interview setting where the interviewer may be reading into everything we say and do in front of them.

I will address a couple areas where we need to be mindful of our body language in an interview setting:

Face to face sitting in front of an interviewer – This can be very daunting. We might feel as though we are being interrogated and there is a bright light shining in our eyes! Okay, I am exaggerating here. But the fact of the matter is, it’s not easy being in front of another person knowing full well that they are trying to make a decision on whether to hire you or not, and it all rests upon what you say and do.

So try to have an open posture and keep your hands clasped together. Don’t fidget. And if naturally, you are someone that uses your hands when talking, try to keep this minimal and relevant to what you are saying. Try to avoid crossing your arms or resting your hands on your legs like you are ready to finish up with the interview.

Facial expressions – Don’t be afraid to smile or show facial expressions. Obviously, don’t overdo it. But show a nice smile and use your facial expressions intermittingly.

To sit back or not. To lean forward or not. What should I do?? Help! – There is nothing wrong with sitting back or leaning forward. Or doing both intermittingly in the course of the interview. Just avoid slouching and coming across disinterested. If you are trying to make a point or elaborate on something, feel free to lean forward but not too much.

Client Centric Executive Employment Solutions is an Australian based business that assists with CV/Resume writing, addressing key selection criteria and covering letters to help you with give your best foot forward to an employer. Please feel free to visit their website at: https://www.clientcentric.com.au

They also assist with interview skills coaching either face to face or via online video link. For more information, please visit: https://www.clientcentric.com.au/interview-coaching-for-melbourne

They also assist former Australian Defence personnel and their partners with their job applications into civilian employment. Further details can be found at: https://www.clientcentric.com.au/defencetransition




What it means to actually tailor a cover letter for a position, by Matthew Coppola

A clothing tailor will make sure that your suit, shirt and pants are made to fit your body shape and preferences for comfort. They make sure that your suit is tailor made for you. When you try on the suit, they want you to feel that it was made exactly for you and that it fits like a glove.

The same is true for a tailoring a cover letter for a particular position.

The whole purpose of tailoring a cover letter is to create an impression that your letter was made for the employer. That is, it fits their position – like a glove. Many cover letters fail because they are too general, broad and open ended. Sometimes a candidate will write too much about themselves, and not what they can do for the employer.

Put yourself in the shoes of an employer seeking to fill a position and so decides to create a job advertisement.

They are setting aside a large sum of money to invest in another employee, or it may be the first person they are about to hire. So there is a fair amount of money on the line and they want to make sure that they hire the best candidate for the position. Someone that will bring in more value and contribute more than what they are being paid to do.  Although not all employers would feel this way,  the main point is that an employer wants someone who is genuinely interested in the role and genuinely interested in contributing their time and expertise to the benefit of the employer and their operations.

Client Centric Executive Employment Solutions is an Australian based business that assists with CV/Resume writing, addressing key selection criteria and covering letters to help you with give your best foot forward to an employer. Further information can be found at: https://www.clientcentric.com.au/resume-writing-services

They also assist former Australian Defence personnel and their partners with their job applications into civilian employment. Further details can be found at: https://www.clientcentric.com.au/defencetransition

Please feel free to visit their website: www.clientcentric.com.au.

How important is it to have my CV professionally written? By Matthew Coppola

Your resume/CV helps an employer make a well-informed decision on their whether to hire you or not. It is usually accompanied by a cover letter that takes the next step further to being more personalised and tailored for the role, by addressing the requirements as stipulated in the job advertisement or position description.

Your CV is what helps to ‘get your foot in the door’ so to speak. The employer or hiring agent may spend less than 3 minutes going through your CV. So first appearances are everything and you want to make sure that it grabs their attention and is informative and relevant enough to their hiring needs to encourage them to pick up the phone and invite you in for an interview. That is why it is good to have your CV professionally written to help make sure that your CV promotes your skills and experience and helps to sell you to the employer.

Client Centric Executive Employment Solutions is an Australian based business that assists with CV/Resume writing, addressing key selection criteria and covering letters to help you with give your best foot forward to an employer. Further information can be found at: http://www.clientcentric.com.au/sydney-resume-writing-services

 Please feel free to visit their website: www.clientcentric.com.au.


Avoid lying in your resume – it will bite you back later!

We may feel that putting a little so called “white lie” on our resume will be harmless and we will justify this by saying to ourselves “I am only pronouncing my experience”. But what were really are doing is lying to ourselves and to the employer. Avoid lying in your resume, it will bite you back later!

Here are 5 reasons why it’s best to avoid lying on your resume:

1. Most important of all – it’s illegal to do so and can result in your immediate dismissal. In fact it really isn’t fair on the other candidates who are in competition with each other. If one or people lie on their resume, it makes it really unfair competition in being considered for employment.

2. Employers will do reference checks on your resume as standard procedure. They will ask your referees about what you did and clarify with them if it is true and correct.

3. If you are asked to do something at work that you said in your resume you could do, only to not be able to do it, is embarrassing and very awkward. The employer or your manager will catch on.

4. A lie is a lie. No such thing as a white lie. You either worked for that particular employer in that role, or you didn’t. There is no in between.

Author: Matthew Coppola, Client Centric Executive Employment Solutions

If you need a new CV and Covering Letter, without the lies! Please visit: http://www.clientcentric.com.au/#!resume-writing-services/ck40

This article can also be viewed by clicking here

Why it’s important to write a ‘thank you letter’ after your interview, by Matthew Coppola

It is very important and can even persuade a potential employer to hire you, by sending a thank you letter or email right after an interview. Most employers appreciate the effort and initiative taken by the interviewees when they follow up right after the interview. If you have an interview soon, my recommendation is to follow up with a brief and straight to the point note emailed to the employer, but do so within 24 hours of the meeting. Your resume got you to the interview. The interview will get you to the short-listing and consideration stage. The thank you letter will help you get you to the job offer stage.

Now just how much percentage increase in chance the follow up letter provides, well that’s debatable. Even a 1% increase is better than nothing!

A brief, concise, ‘no pressure to hire me’ thank you letter demonstrates that you take initiative and are genuinely interested in the employer, the job and your career. Its shows that you saw the interview not just being a numbers game, but a chance to work for a great employer in a job that you want to sink your feet in and stay there!

For help with resume writing, addressing and responding to key selection criteria, cover letter writing and more, please visit www.clientcentric.com.au



Author: Matthew Coppola, Client Centric Executive Employment Solutions

Careers Advisor, Employment Specialist & Resume Writing Expert.

With over 7 years’ experience in Recruitment, Employment Services and Corporate Training, Matthew has developed a wealth of knowledge and experience in resume writing, interview skills, job searching strategies, selection criteria writing and career planning. 

His approach to resume writing is to actually sell the individual, shine a light on their best qualities and powerfully market them to prospective employers. 

Matthew holds a Graduate Certificate in Career Education and Development and a Bachelor of Commerce majoring in Economics.


Should I put my referee’s contact details on my resume or not?

Recently I was asked by a client what is best practice,when it comes to putting the contact details of their referees, on their resume. Some argue that if you do include their phone number, the prospective employer may call them without you knowing and catch the referee person off guard. Some feel that it might cause “bad feelings” and put off the referee from ever in the future providing advice. Well it really is a personal preference but when I write resumes for my clients, I do include the contact details and phone numbers but have an asterix (*) after the referees which says:

*Please advise me first before making contact.

From past experience in communication with employers, I feel that it can be annoying for them if they have to ask you for the contact number, then the time that takes can be consuming, especially if you don’t have their contact details on hand right away. So by having the details and that asterix, it allows the employer to make that quick confirmation call, allows you to quickly advise your referees and the reference call is made as soon as possible!

I have a video on-line entitled: “Should I have referees available upon request” and this can be viewed by clicking here

If you are interested in having a new resume written, assistance with responding to key selection criteria, I welcome you to visit our website at www.clientcentric.com.au

Why we feel nervous on the first day of a new job, by Matthew Coppola

Article by Matthew Coppola, Client Centric 

Looking for a new job? Wanting to move on to a new role? Client Centric can help by professionally writing for you a new and tailored CV and cover letter designed to help market and promote you to prospective employers. They also provide interview coaching and assisting with addressing key selection criteria. Visit their website today: www.clientcentric.com.au

man wearing blue suit
First day on the job. Yeah, it’s nerve-racking!

Yesterday I started my first day on the job at a job find company in Victoria. Although it was only an internal transfer for the same position with the same company, I still felt nervous, timid and shy around my new fellow colleagues. I understand now just what its like for my job seekers when they start a new job. The emotions that they would be going through and how hard it can be to get back into the workforce especially if they have been out of work for quite some time. It is a big change and can be a stressful period in ones life.  Similar to the emotions involved in moving houses, changing jobs is just as stressful, if not worse. But why is it that we feel nervous on the first day on the job?

There are number of reasons why we feel nervous on the first day of our new job. Even today I had first hand experience with what it felt like to start working in a new office with new coworkers I have never met before until today. It was extremely nerve racking. I made the biggest mistake in the beginning. I accidentally arrived to work late and so I was stressed in the morning to begin with. I now see why it is extremely important to go visit the new workplace before a job start, say the day before, so then in the morning you wont be stressed and will know exactly how long it will take to get to work and where to park. But thankfully I soon forgot about being late after apologizing and explaining my reason why. I was also nervous because everyone knew eachother and they had built up this team culture and felt so comfortable around eachother. But I realized that they werent going to change to fit in with me. I had to change to fit in with them. I made sure that I introduced myself to everyone in the office and that I joined in with conversation and laughter the team were having. Because I made the effort to be part of their team culture, they made the effort to warmly welcome me.

people sitting around brown wooden table under white pendant lamp inside room
On the first day of a job, it helps to get involved.

Then by the end of the day it struck me! I finally realized why we always feel nervous when starting a new job. Its because it means change for us and moving away from what we are familiar with. In Psychology, we learn that the brain loves the familiar. When we move out of our comfort zone it can create a real shock to our brain. For instance, why is it that we always feel comfortable in our own bed then in someone else? And its for that very reason. So to really overcome the tensions and anxieties in starting a new job, we need to make an earnest effort to get to know our fellow colleagues and show interest in the workplace environment and culture.


Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

Why you need to be passionate about your job to succeed, by Matthew Coppola

I have been working for an employment services organisation for over 7 months now, and just recently I was offered an internal transfer to another office within the company over in Melbourne. But to ensure that my transition is as smooth as possible, in the last week working at my previous office in Perth, I had another employee who would be taking over my role to job shadow me. I thought this would be easy and I could teach someone the best of everything I knew, but how wrong was I.

The person job shadowing me had absolutely no interest what so ever in the job and the industry. It wasnt that they told me they werent interested, it was in their body language and the actions they made which made me come to the conclusion they werent interested in the job and hence would’nt perform once in the job.

Ill give you a bit of background about my job. I am an employment consultant for a Job Services Australia organisation. When a job seekers goes on welfare benefits, they are referred to a Job Services Australia organisation. My job is to reverse market job seekers based on their skills and experience, to suitable businesses, so then they can go off Centrelink benefits. Like most jobs, I have Key Performance Indicators (KPI’s) to meet. So you need to have self-discipline and personal drive so that you can place as many job seekers into employment and meet your KPI’s.

When I first started in this job, I was really passionate about placing people into employment. I also had the added pressure of meeting my KPI’s but I knew that placements would come after regular and quality reverse marketing. What has driven me to succeed is passion, dedication, self-discipline and just simply enjoying my job. Plus I want my career to stay in recruitment. But when I had this person job shadow me, she displayed none of those traits. Sure, she doesnt necessarily have to enjoy her job, but at least show some interest in the job.


I am an experienced and qualified Employment Consultant. I provide assistance with tailored professional resumes, customised cover letters, key selection criteria responses and keyword optimised LinkedIn profiles.

All of my work is not only professionally written and edited but also has a unique design,  making sure that your job application will stand out from the rest. I work with clients all across Australia including Perth, Melbourne, Sydney, Brisbane, Darwin, Hobart and Adelaide. Having a professionally written resume will ensure your CV stays ahead of the rest. Contact me today to find out how I can help you land your dream job.

Please feel free to email me at info@matthewcoppola.com or call me on 0415 559 233.

Why do business development professionals struggle with administrative work?

Put me in the spotlight in front business professionals and I will flourish. Put me on the phone to a prospective client and I will organize a meeting with them. Put me in front of a client who wants to order 10 of your company’s product and I will persuade him to order twice as much. But put paperwork and administrative duties in front of me and I wont be able to cope. Does this sound like you?

If you answered yes, well your not alone! Most salespeople and business development professionals struggle at coping with admin work. This part of the gig usually makes up 30% of a salesperson’s role, however some positions may require more time depending on the industry and the level of compliance required.

Despite this being shortfall of most people in sales, it is something that needs to be done and unfortunately wont go away. I for myself will admit this is something I need to work on in my personal development including having effective time management skills. There are sales roles out there that do not require much administrative work, just as long as you can talk the talk, you will be fine. However, there are some jobs like I mentioned earlier which require more of your working week dedicated to administrative duties,. These can include positions in semi Government companies and also roles where everything needs to be documented and compliance is king.

But if you find yourself in a sales role where you are struggling with the level of administration work required, then it is best to resign and find another role which  you can sell and build business relationships till the cows come home and still be on top your admin work.


Author: Matthew Coppola, Managing Director of Client Centric.

Client Centric – Executive Employment Solutions are a boutique employment services company specialising in executive and managerial level roles. We are committed to helping you succeed in your career and to do this we have the best staff on board to help you reach your goals. Our team are highly experienced and knowledgeable in a broad range of areas and expertise, so you get the best advice. We service clients all over Australia including Perth, Brisbane, Melbourne, Adelaide, Sydney and Hobart.  We provide Resume Writing ServicesCover Letter WritingLinkedIn ProfilesAddressing Selection Criteria’s and we also offer a Job Application Service where we apply for jobs on your behalf and all you do is wait for the call. Please visit our website at www.clientcentric.com.au to find out more.

What is Comprehensive Value Chain Analysis By Matthew Coppola

Comprehensive Value Chain Analysis

Do what you do best. Leave the rest to others.

What is involved in Value Chain Analysis?

Your organisation will most likely engage in two types of business activities. Firstly are the activities that are purely intended to meet your customers’ demands and secondly, are those that although may not be directly involved in the making of your firms’ product, still add to the effectiveness and efficiency of your organisation.

The value chain is concerned with all those activities which add value to your business and your customers.

Understanding the value chain and how it affects your organisation and ultimately your customers is critical in successfully delivering value. Everyone is involved in the value chain. Starting from your employees to supervisors to suppliers and ending at your customers.

Our Comprehensive Value Chain Analysis service involves a detailed and thorough examination of the business activities performed in your organisation.

We’ll discover which activities your firm has a competitive advantage in and which activities your firm should discontinue or outsource to another organisation.

What are the benefits?

The benefits to your business from our Comprehensive Value Chain Analysis can be:

  • Greater value added to your services
  • Improved efficiency and less redundancy
  • Stronger performing business operations and processes
  • Free flow of processes
  • Better understanding of end-to-end processes
  • Increased adaptability to change in the business environment
  • Better able to exceed the demands of your customers

What is Business Process Re-engineering? By Matthew Coppola

Business Process Re-engineering

Talk is good. Action is better.

Why should your organisation improve its business processes?

Business Processes Re-engineering can deliver greater value to your company.

Improvements to business processes will result in increased efficiency and effectiveness across the entire organisation from bottom up. Our skilled consultants will map out your firms’ processes and address all areas requiring change and improvement.

Rethinking about your businesses processes through business process change will add greater value to your business and end up with your customers being happier and more satisfied.

The below diagram explains our approach and how value can be delivered to your company from business process re-engineering:

The benefits to your company from our Business Process Reengineering service will be

  • Improved efficiency
  • Standardised processes
  • New and unique business concept
  • More value adding activities
  • Greater profit potential
  • Effective processes

What is Change Management? By Matthew Coppola

What is change management and why is it of benefit to your organisation?

Change management is a planned way of aligning people, organisations and processes from their current state to the ideal. Change is inevitable and must occur so organisations do not remain stagnant and continue pursuing the same activities all the time.

Increasing competition, government regulations and growing market forces spur change and the need to address these matters in business change is greater than ever.

Organisations must be capable of effecting change in order to succeed in the future.

What types of developments can be facilitated through change management? 

  • New product development
  • Mergers and acquisitions
  • Management changeover
  • Cost-cutting & Staff reductions
  • Employee resistances to change
  • Deployment of new technologies
  • Changes to business processes

Our skilled change managers will work alongside your management and staff to put into action business changes successfully, so your organisation remains constant and unwavering, ready to tackle the competition in a state of improved efficiency and superior abilities.

Contact us for a free consultation with one of our consultants today.

The following developments can be facilitated by our change management specialists:

  • New product development

Starting a new production line? Changing or removing products from a production line? Our change management specialists can facilitate this activity, ensuring products are adopted into the market smoothly, making certain that your organisation will cope with the change.

  • Mergers and acquisitions

Engaging in a merger with another company or acquiring other businesses? All levels of your company from bottom up, including management, staff and support systems will be affected in some way or another. Our change management specialists will align your staff and processes to meet the changes brought with a merger or acquisition.

  • Management changeover

A changeover of management in your company will likely bring new ideas, values, visions, processes and different ways of doing things. Our change specialists will guide your staff through the change, so they will be perfectly settled in with the new management arrangement.

  • Cost-cutting & Staff reductions

Organisations engaging in cost cutting and staff reductions experience a loss of employee morale and fear of loss of job among staff members, which results in less productive and unhappy workers. We can help by dampening the negative effect of job cutting throughout the whole organisation.

  • Employee resistances to change

Your employees may be happier doing the same things and will therefore resist or ignore any changes in your organisation. Our consultants can assist by facilitating in stages, the adoption of changes throughout all levels of your organisation.

  • Deployment of new technologies

The deployment of new technologies requires training and effective transition among all levels of your organisation. Our change managers are skilled in ensuring a smooth adoption of new technology in your organisation.

  • Changes to business processes

Our change management specialists can guide your staff and management to changes in your organisations business processes.

How to Effectively Change a Client’s Emotion, by Matthew Coppola

Emotion has on a large effect on a person’s behaviour and by learning how to identify the clients feeling will help you provide a suitable solution. By changing the client’s emotion you may be able to help the client see your solution more clearly without the emotion that controls their behaviour.

E- Motion is contributed/created by motion

Several tips to help change or deal with emotion:

  • Change the client’s position- If they are sitting ask them to stand, or if they are standing ask them to take a seat. By changing the client’s body language the emotion will also change.
  • Ask the client several questions to lead them into a positive emotion. For example ‘sir I want to confirm your name is it john?” answer is “yes”. Several questions like this will help the client become more positive.
  • Use your volume to diffuse situations or anger. Slowly lower your voice.
  • Slow down your speech to help clients breathe and panic less.
  • Ask questions to help change what is on the clients mind.

Experience + MEANING= Feeling

Change the meaning of the situation for the client and the feeling they have towards it will change.

You can write an effective resume! By Matthew Coppola

A resume is your opportunity to present all of the facts that show you have the essential skills and experience for the job you wish to apply for. Writing an effective resume takes a while – you need to ensure that you have included all the correct information clearly written and laid out in your resume.

When constructing your CV, Keep in mind that its purpose is to influence a potential employer to contemplate you for the job over someone else. It is a compile of your skills, achievements, history of work and interests.

The difference stuck between obtaining an interview or not can take as little as two minutes. This is the time period is may take for an employer to consider you further as a potential employee or not. Although they may go over your resume twice, it really is that first impression, which comes from your resume.

When constructing your CV it is critical that you remember to make it clear, concise and easy to read quickly.  Your potential boss will only want to read information that is applicable to the position on offer, so think of your resume as a series of facts that are used in making a decision.

Always keep sentences short and list you’re most recent jobs first. Before deciding on the design of your resume, do some investigation and organize the content. Your CV should contain a number of information about yourself:

  • – Work History
  • – Summary about yourself and your career goal
  • – Educational achievements
  • – Career achievements
  • – References (at least 3)
  • – Skills and abilities
  • – Personal information including address & phone number

The arrangement you select for your CV will be reflected by your current personal situation. For example, if you are a recent graduate or about to start your first job, you may not have a job past to include in your CV.  If that is the case, I suggest including any unpaid work, work experience and part time jobs that you have performed over the years for friends and family.

I’m out of a job. What now by Matthew Coppola

Think about the following scenario. You’re sitting in the manager’s office and he tells you he has to let you go, giving you two weeks to find another job. Just like that. How do you think you would feel? For many of us, the possibility of losing our job can seem very disheartening, especially if we have financial commitments. When it does occur, it certainly does hurt and can be a stressful time in anyone’s life. Being out of a job and having to deal with the consequences of being unemployed is hard to manage.

How unemployment affects us

Unfortunately it’s common for some people who are unemployed to resort to stealing, but for those who don’t steal, there are other damaging effects. Majority of the time people will people will feel depressed and lack in confidence and self-esteem. During the Great Depression, almost 25 percent of the American work force was out of work. Being longer term unemployed can turn enthusiastic, successful and optimistic people into being emotionally shattered and feeling as though they are failures.

How you can cope

First thing that you should do if you become unemployed is seek any available financial assistance from your previous employer or Centrelink. Some employers may provide severance pay to employees they let off, but you can’t always guarantee they will. Also make sure that you seek any back pay or entitlements that are yours. The simple truth is that if you don’t seek you won’t find! And finally go to your nearest Centrelink office and report to them your current employment situation and see what benefits are available to you to help you cope financially while you are looking for another job.

Your next step should be to sit down with your family or partner and critically assess your family finances and devise a budget. If you have trouble budgeting, there may be free financial counselling assistance available to you. Speak to your nearest Centrelink office for more information. In the event a financial crisis occurs in the household, budgeting should really be done well before in anticipation. By being prepared, you will be well equipped to handle your finances in the event you do become unemployed.

When budgeting, work out how much you will be receiving from Centrelink benefits or any entitlements from unemployment insurance. Also look at your savings and what you have available. Also are there any assets that you can sell to help you cope? For example, is there a second car that you can sell which you don’t really need?

Next work out all your essential expenses, how much do they come to each week or month? Work out how you can cover monthly expenses by cutting it down and living to the minimum expense. You might actually be surprised how much you can save each week by removing any unnecessary expenses!

Lastly don’t feel bad if you need to seek further assistance from family and close friends. If you keep your family in loop with your situation, they should be more than willing to help you out given that your relationship is sound with them. Sometimes it’s best to not have the attitude that you don’t need help or would come across as weak or a failure if you sought help from your family and friends.

Don’t lose sight of the dangers of unemployment

When the effects of unemployment hit the household, the results can be devastating. Financial problems can rip apart families and turn a once happy family life into one which has family members who are irritable and bitter. Tensions can start to grow in the household, and if you are married, can even cause marital problems.

Over the past years, households which have coped the best in a time of crisis with a member being unemployed are the ones who stick together with every member of the family supporting one another and each family member showing deep love towards the unemployed member. By supporting an unemployed member of your household or seeking support from other family members if you become unemployed, will give you the strength and confidence to find another job immediately.

How do I keep a job by Matthew Coppola

Tough economic times and volatility in the jobs market over the years has prompted many to feel insecure about their job and keeping it. Added to that, it is even more difficult for youths and lower skilled individuals to get and keep a job they are happy with. There is a saying that goes”there is a job for everyone” but not necessarily the right job.

Toughening economic times mean higher unemployment, which inevitably affects everybody, from low skilled workers to high payed executives. This is economics at play and is out of your control. But job loss can be attributed to reasons other than declining economic activity which are in your control. They are firstly a bad attitude towards work and secondly less value to the employer. But these can be changed which is what we will look at now.

Have an enthusiastic attitude

Always remember that your employer during tough business times is going to keep the employees who are continually willing to work, show an enthusiastic attitude and attend to their employer’s reasonable requests and expectations. That is, the workers who are hard working and obedient to the employer will keep their job in the event that staff reduction is required.

If you also want to promote yourself as a hard worker, not only should you follow their instructions and requirements, but also try your hardest to do more than what you have been asked to do without having to be asked. For instance it would be wise for you to go into work half an hour early and leave half an hour late. Doing more than what is required of you at work shows enthusiasm and a willingness to do better, even if you’re not the smartest or fastest worker on site.

Take a moment now to reflect on your attitude at work. Your attitude is how you feel about your work, your boss and your colleagues. Your attitude is reflected by your actions and comments that you make at work. Having an attitude that reflects a positive and co-operative state of mind will boost your chances of keeping your job. But having a negative attitude will do the opposite. It will continually rot away your chances of keeping your job in the long run.

If you feel that your attitude towards work is negative, I would suggest you readjust your thinking or start looking for another job. If you find yourself going to work tired, try getting an early night’s rest or having a fresh breakfast that is healthy, like fruit and muesli.

“Attitudes are contagious” goes the saying, so remember people will imitate your behaviour upon first seeing you. So if you were to go into work with a sour attitude, your co-workers will imitate your behaviour and will likely respond back in that manner to you. But the same also goes when you first see a colleague at the start of work who has come to work with a miserable attitude. You’re likely to be influenced by their behaviour and even imitate them subconsciously. So you would do well to try and control your state of mind and associate more with your colleagues who have a positive and uplifting state of mind. This is especially true to new employees starting out. They can easily learn the bad habits of the other employees.

Be personable and approachable

Starting a new job is daunting for anybody. The first day on the job can be the biggest hurdle to overcome. Everybody knows each other and they discuss things that you have absolutely no idea what they are talking about. You may even start to ask yourself: ‘Will they get along with me? Am I capable of doing the job?’ These are examples of negative thinking and can almost become self-fulfilling. If you start feeling that way, quickly adjust your attitude and ponder over positive things, like the fact that you are capable of doing the job because you have the skills they need, and that they will like you because your friendly and approachable.

When you are being taught a computer program they use or you are job shadowing a colleague, avoid trying to make out that you know what you are learning, even if you do, and just listen. This will show humbleness on your part, and your colleagues and supervisors will even start to like you already. If you do however feel you don’t understand certain requirements of the job or would like to know how you are progressing since starting the job, find a suitable and convenient and approach your supervisor. Don’t be afraid of seeking constructive criticism, it will only help improve your performance at work but also show your employer that you are interested in doing well in your job.

Another good way to show your employer you are approachable is by listening intently to them without interruption and displaying an open body language. This shows that if they ever need to speak to you about an issue or problem with your work performance or anything, they can easily speak to you about it.

I would also recommend telling your employer and colleagues that you are under their wings and welcome any suggestions for improvement. This shows humility on your part and also makes your work colleagues feel less threatened from and more comfortable to work with you.

You can make an impression on your employer!

There are three ways you can make a good impression on your employer. They are by avoiding gossiping, being on time and being honest. We will now look at each.


Avoid gossiping

Gossip is private talk amongst co-workers about others in the workplace. What makes “gossip” different from any other discussion is that it usually is founded upon false information and rumours. Usually once people find out what others have been gossiping about them, it usually results in heartache and sadness, especially if the gossiping is cruel.

Gossip is like a grapevine. Rumours start to grow on the grapevine, with the truth being bent and twisted. When somebody hears a rumour, because it is full of so many lies it can be like a sour grape, which is not very pleasant to eat and worth throwing away. So if you find yourself in the middle of hearing rumours about a colleague, be quick to avoid accepting it as truth and throw it away from your mind like that sour grape!

But you might find yourself at work thinking about something which is really bothering you. Instead of televising it to everybody at work, go and talk about it with your senior. But make sure you have reason to complain about something, and that it isn’t your negative attitude that is the problem. But go about talking to your senior in the right manner. For instance, making an appointment when your senior is not busy would be good to do. This way it will be in the privacy of an office and away from other people to hear and have something to gossip about.


Be on time

Being late from work and missing too many days from work is the biggest indicator to employers that you are not 100% committed to your job. You may actually be really committed to your job, but if you get to work late too many times, your employer will have a different view.

Be honest

Employers highly value and appreciate honest employees. For example, some employers put more preference on a person who is honest than another person who has more skills in the job. Showing your employer that you are honest is simple. Tell the truth and don’t steal. If you make a mistake, own up to it as quickly as possible and do not hide information from the employer.

So remember, if you have a job, be appreciative. Work solidly to keep it!

Why It Pays To Be Honest In Sales By Matthew Coppola

To many business people, the belief is that honesty pays, but not enough. To survive in the cut throat world of business and sales, many feel that they need to lie or bend the truth to get anywhere in business.But is that the case? Does being deceitful, dishonest and untruthful in sales and business really the answer to gaining success? In this article I am not just referring to small amounts of dishonesty or bending the truth, I am talking about all types and degrees of dishonesty no matter how big or small they are.There is no such thing as a white lie. A lie is a lie.
Any type of dishonesty is created by greed for dishonest gain. Greed leads many business owners and sales people to lie. But you may justify by reasoning that “its business” and “business is business”. Many sales people even put the responsibility back on to the customer, saying that its the customers end decision and “let the buyer beware”.

But, can a theif justify his robbery by saying “let the victims beware”? Of course not! Same with in sales. If a salesperson is dishonest and makes a sale, they are just as bad as that theif. Both the thief and the salesperson have been dishonest.

The theif is dishonest by taking someones possessions without their permission and not telling them. The salesperson is dishonest because they sold the customer a product and not told them the truth about the product. The salesperson sold the product knowing all too well that if the customer knew the truth, they would not have bought the product in the first place.

Yes, honesty in business and sales may require greater time and hard work, but the satisfaction and joy from honesty and truthfullness far outweigh that from dishonesty!

But is this view realistic? Can salespeople who need to meet weekly targets follow it? Well yes they can! To illustrate, lets use an example of an employment placement coach whose job it is to place all types of people into employment, even those who are not the most preferred people to employ.

When you are advocating a candidate for a job, you may find it pays to be honest and upfront with the employer in the beginning. If you hide the negative points about a job seeker and just focus on whats good about them, the employer will be trying to evaluate them and the reasons as to why they are unemployed.

Not only that, but if they actually get the job and their negative side is seen by the employer, it will not only affect the security of their employment but also affect the employers view of you and any other candidate you recommend to the employer in the future.

An Explanation Of Generation Y By Matthew Coppola

OMG. IM ROFLMAO ATM. BTW I G2G but ill BRB.If your not up with the lingo I just said Oh my goodness. Im Rollling over Laughing my ass off. I got to go but ill be right back. Today im going to be talking about the generation that talks like that.Known for their optimistic attitudes, aspirations for higher education, ability to work collaboratively, their open-mindedness, and drive, Generation Y are here. And they are making a statement.They are tech-savvy, travel-mad, self-absorbed, peer-pressured, celebrity-obsessed, Facebook-compulsive, iPod-wearing, brand-conscious 20-somethings who live with their parents and show no loyalty to their employer THEY’RE supposed to be hip, smart-talking, and sometimes seem to suffer from an overdose of self esteem. With a BlackBerry in one hand, half-caf latte in the other and an iPod-plugged earphones surgically attached to ears, they are ambitious, demanding and apparently born to rule. Right now!They are Generation Y and there are more than four and a half million of them in Australia.

You could also call them the internet generation, echo boomers, igeneration, the mypod generation or the millinials. They have become almost a household name!

The exact years are a subject of debate however I can provide some insight into the reason why Generation Y do what they do.

Now if another Generation provided this information it may be how they are viewed from the outside. Today I would like to give you some of the inside scoop for Gen Y.

So what makes them tick? How do we recruit them? More importantly, how do we retain them?

Firstly well look at what factors influence this generation, so we understand where they are coming from.


Baby Boomers were influenced by the dawn of the TV, Rock and Roll, the Cold War, Vietnam War, the danger of nuclear war. Xers saw the Personal Computer, AIDS, single parent families, the growth in multiculturalism, and the downsizing of companies.

Gen Y have lived through the age of the internet, cable television, globalisation, September 11 and environmentalism


Unlike previous generations before them, peer pressure has become a major influence on Gen Y.
They wont listen to the media and are less likely to listen to their parents. But they will listen to their friends.

Unlike the pen-pal relationship that teens of the 1970s enjoyed, Gen Y no longer need to wait for letters in transit.

Gen Y are also communicating with one another using different communication mediums than previous generations. Instant messaging technologies and mobile phones have become very popular with Gen Y.

Online communication affords instant gratification for the users involved. Messages appear on the screen mere seconds after they are posted, allowing conversation-style communication between friends.


Ask any Gen Y What/who has a lot of influence on your thinking and behaviour? and most of them will likely say TV and movies.

Research shows that Aussie teenagers are now spending more time watching TV today then compared to four years ago, up from 2 hours 16 minutes per day to 2 hours and 20 minutes, a growth of 3.6%.

In addition to the growing Internet and video games use, they are now approaching 4 hours screen time per day.

Ease of access to a computer with internet connection and portable devices such as IPhones which can connect to the internet mean that Gen Y spend a great deal of time online and on social networking mediums such as facebook.


Gen Y have also experienced different economic, social and political conditions than previous generations. Before the financial crisis occurred, most Aussie gen Ys had no idea what impact a recession has on society.
Which partly explains why most of Gen Y are still living at home.

Although they are the most materially endowed, and entertained generation of teenagers ever, they have been seriously affected by the economic climate.

Economic crises, including the dot-com bubble in 2000, and the United States housing bubble that resulted in the financial crisis have made paying any rent, hard for this generation riddled with high unemployment levels.

Theyve also seen the costs of their parents success in terms of broken marriages, absentee parenting, and an epidemic of stress related illnesses.

Does money make us more happier?

An assumption in Economics is that consumers prefer more, and that one’s utility can be increased through the consumption of more goods and services. In other words, the more money we have as individuals, the more satisfied we are with our life. But does greater income and consumption really translate into greater happiness? Three main research studies are examined, with offer similiar yet different answers.

In one study, an ordinal scale for happiness was derived from answering the question: “taken all together, how would you say things are these days – would you say that you are very happy (score of 3), pretty happy (2), or not too happy (3)?” (Davis, Smith & Marsden, 2001) For 1994-1996, the mean happiness score was 1.92 for those in the lowest 10% of the income distribution, and 2.36 for those in the highest 10% income distribution. This study showed that there is a positive relationship between utility and income.

In the World Values Survey, cross-country comparisons were made to view this relationship on a global scale. In this case, income was measured by each 51 country’s per-capita gross national product (GNP) as measured in US Dollars. The question asked to all respondents: “all things considered, how satisfied are you with your life as a whole these days?” the scale was 1 representing most dissatisfied and 10 most satisfied (ICPSR 2000). Graphical analysis showed that countries with higher GNP per capita on average, experience higher satisfaction. However this satisfaction increases at a lower rate, reflecting diminishing utility as material well being increases (Davis, Smith & Marsden, 2001).

The researchers concluded that there are other factors which affect satisfaction levels, such as health, the political environment, freedom etc. For example individuals with high income levels, but poor health were less happy, then those with better health. Countries with high incomes, yet strict government control had less happier individuals then those countries with less control (People in North Korea can testify to this!) Although researchers still agree that greater happiness results from greater utility, on average that is.

However, Princeton University Researchers have found that the link between income and happiness is “greatly exaggerated and mostly an illusion” (Quinones 2006). Their new fndings build on efforts to develp alternative methods of gauging the well being of individuals and of society, as it became apparent that people surveyed in a new study about their own happiness were overstating the impact of income on their wellbeing.

Although income is a good measure of well being, its role is low and less important then first thought. People with greater incomes do not necessarily spend a greater amount of time doing enjoyable activities (Quinones 2006) In economics it is assumed that the rational consumer will increase their level of consumption for luxury goods and services, due to their higher level of disposable income and will be more satisfied. But in reality, higher income individuals are “barely happier than others in moment-to-moment experience” and tend to be tenser.

New measures adopted are based on individuals ratings of their actual experiences, instead of a judgement of their lives as a whole. The Day Reconstruction Method (DRM) measures peoples quality of daily life. This creates an “enjoyment scale” by requiring people to record the previous days activities and describe their feelings about the experiences. The method has proved effective.

For example, when people were asked to describe their general happines and then asked how many dates they had in the past month, their answers showed little correlation. But when the order of the questions was the opposite for another group, the link between their love lives and general happiness became much greater. This is in line with the finding from the World Values Surveys.

So far three studies have been examined. The first study concluded that there is a positive relationship between income and happiness, the second looked at this relationship on a global scale, still indicating a positive relationship, but discovering the presence of diminishing utility with income, and concludes that there are other factors at play. The last study makes a revision of past research then it conducts its own study. The researchers concluded that this positive relationship has been very much exaggerated and criticize the integrity of past surveys. Whilst they acknowledge that there is a positive relationship, there are still many other factors at play and only to a small extent, is income positively related to happiness, thus agreeing with the other two studies.